Riverside Kia Service & Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Maggie
a week ago
Service department has no idea what they're doing. They just choose random parts that you should replace that have nothing to do with the problem you brought it in for. We've brought it to them 5 times in the last 2 months and every time they promise they fixed the issue it comes back the next day. Now this last time they gave us back the car with missing/broken and loose parts. My new mechanic told me to take them to court and I will.

  Lisa Espinoza
a year ago
Had to have my car diagnosed and serviced. All the surrounding Kia dealers in the IE are backed up weeks if not months. I had to leave my car about 10 days. Staff was friendly and welcoming. Kudos to Michelle she was awesome. She communicated with me through this whole process. And followed up as she said she would! I recommend and will go back to Kia in Riverside!Services: General repairs & maintenance, Brakes

  Delaina Davis
a year ago
Still waiting to get my car fixed under warranty. They have had my sons car a month and nothing has been done, supposedly they are trying to get the warranty repair s approved! Well how long does that take! 2 weeks and not diagnosed, but they told me the Engine needed to be replaced! Tried to call service advisor Manager, but of course can t leave a message because VM hangs up on you! Never will I buy anything from Kia!Kia dealerships and Kia services need to find a more efficient way to communicate and make more of efforts to be more timely for repairs. Customer Service stands improvement and communication with its customers even if they don t have all the information. Waiting. The warranty repair was approved and now it will take time to repair and get the engine. Waiting patiently.

  Katherine Lbs
5 months ago
Had to get a new key cylinder after an attempted break in. They did not re-key anything just handed me another huge key to carry around. Not satisfied whatsoever!! I paid hundreds!!

  Charli Shipman
a year ago
So many issues. First was taking the car in for a recall and 30k service. Needed it for the entire day and when I picked it up they only did an oil change and have me the DMV recall repair proof, but a year later when the DMV told me they never did it, I went back to find they never did. Today I went in with an error code for the check engine light, told me they needed me to leave it for 4-5 days to run a diagnostic to know what the code meant. Went online and found an internal service bulletin that says exactly what the code means and how they need to fix it. So tired of the lies from this service center.

  Kirby Tucker
a year ago
Service is awful. Recommends service you don t need. Doesn t call you to let you know when your car is ready. Doesn t wash your car even though it s included. Unfriendly. Take the time to drive to a different Kia.

  Judith Vazquez
a year ago
I would highly recommend Riverside KIA service ! Every time I go they attend me right away & let me know exactly what is wrong with my vehicle & fix it :) Armando & michelle are the best !Services: Transmission, Air & cabin filter replacement, Vehicle Inspection, Brakes, Auto windshield replacement, Oil changeServices: Transmission, Air & cabin filter replacement, Vehicle Inspection, Brakes, Auto windshield replacement, Oil change

  Sebastian Amador
a year ago
A very nice and attentive crew! They always care about me and my vehicle. Thank you for always keeping my car in tip top shape! Service: General repairs & maintenanceService: General repairs & maintenance

  Matthew Sugarman
2 years ago
Supposedly understaffed. Takes 2 weeks to get a diagnosis and that's after complaining twice . If only Citrus was closer... But service like this makes me never want a Kia again.

  MAXINE ALVAREZ
10 months ago
Great service. Oil change is always fast.

  Darling Ayrado
a year ago
Cross eyed chubbs in parts dept doesn t know how to handle customers. Comes off rude and no sense of urgency.

  Chase Chauffe
a year ago
Took extremely long to complete my service.Services: General repairs & maintenance, Vehicle Inspection, Auto detailingServices: General repairs & maintenance, Vehicle Inspection, Auto detailing