BMW of Riverside

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rene Campos
a month ago
Amazing service!!! Gabriel was wonderful and helpful. I thought it would take long to obtain my car my quick service!!! Highly recommend and ask for Gabriel, super nice. Thank you BMW of Riverside. See you in a few months to get the newer version

  R LEE
2 months ago
What an amazing experience. The staff here are so nice and welcoming. The showroom is so beautiful. They have so many nice BMW accessories and clothing. Buying a new BMW here was so easy and smooth. I would highly recommend BMW of Riverside for your next BMW.

  Samuel Vegas
2 days ago
Thave to admit that I was surprised with my buying experience over at BMW of Riverside. Gabriel Rubio was the perfect-client advisor. He listened and captured all my needs and wants for this lease. With this being my first electric car, Gabriel educated me aligned certain vehicles that suited my needs and wants. The deal was done within the hour and the car was delievered to my house the same day. Also, the finance manager I spoke with over the phone was straight to point and pitched the products well.Great job BMW of Riverside.

  cruzer5525
3 weeks ago
The BMW experience was definitely delivered from the first phone call to actually picking up my new 5 series, six days later. Michael my sales representative did an excellent job in helping and guiding me through the process of buying the car I selected. I highly recommend you give the professional staff at Ricerside BMW your business when buying your next car.

  Rhonda Boo
a month ago
A very very special thank you to my client advisor, Michael M. ! You were amazing, patient, friendly and just overall an amazing vibe. And he gave me his BMW umbrella ..LOL Thank you to the sales manager Harlan S. for your help with closing this transaction. I m over the moon with this vehicle! BMW has knocked it out the park with the I7 Just speechless. Amazing craftsmanship and technology A special mention to Eduardo for re-educating me on all the features and the charging account. Your great customer service is what all industries need. Thank you all !!

  Greg Bottrell
a month ago
As usual, BMW of Riverside provided excellent service on two of my vehicles all on the same day. Across the board their staff are friendly, courteous, knowledgeable, and very willing to help.Ernie Guzman was our Service Advisor yesterday and he was extremely helpful, friendly, sympathetic to my concerns, and efficient. Both vehicles were serviced same day, even w/ an after 10am arrival by us. The young lady that checked us in and out with a courtesy car was also so nice and thorough, making that part of the service visit very comfortable.Even though we purchased one of the vehicles at another dealership, Riverside BMW treated us as they always have with respect and great support. Thank you!

  David Marroquin
4 months ago
I special ordered a 2024 BMW 530i back in September 2023 and let me tell you, I m already driving the car. That s how fast the process was. Everything went smooth from ordering the car to signing all the paperwork at the finance department. I would like to thank you Gabriel for everything. Great customer service, humble, professional, and last,kept me up to date with the process of my order. Me, being a business owner myself, this is the type of employee you want to have at your business. Someone that cares about the customer service, the business, and his job. Again, thanks a lot Gabriel.

  Robert Jesmer
4 months ago
I had a positive experience bringing my vehicle in for routine maintenance. Ernie was my service representative and he checked me in quickly and was very friendly. He also kept me updated and came and found me to let me know my vehicle was ready. I will return. Thank you.

  David Chavez
4 months ago
SERGIO FROM THEIR SERVICE Department treated me like family! This was my loaner! Super fun! Great place to visit for your BMW CARS AND SERVICES I highly RECOMMEND Riverside BMW

  Fabian Lopez
2 months ago
I have come to expect excellent customer service, with my advisor consistently proving I am not just another driver of a BMW but a valued customer. My last trip was to get an alignment, got us in and out, and even ensured we knew about all the deals being offered by service. 100% recommend this location and staff, they will take the time to learn your car s history, the driver, and consistently provide a great experience making it easier to be a repeat customer.

  Antonio Saragosa
3 months ago
Second time at this dealership BMW Riverside. They are very professional. Especially Sergio Herrera. Answered all my questions. Made sure I was comfortable with the process. Great job!

  Carla Enriquez
a month ago
Riverside BMW always provides top notch service in a very efficient manner. Justin and staff are knowledgeable, friendly and communicate very well. I always feel respected and appreciated when I take my car in. My car is older and they still treat me like I drive a brand new one!! I highly recommend riverside bmw and will always continue to return for any of my car issues!! Thank you again! Excellent service , 5 plus

  Tim Walls
2 weeks ago
BMW of Riverside is an amazing dealership with top notch service and staff. Dylan Barnes is the real MVP. Most professional and courteous salesman I have ever had the pleasure of working with. The sales team never once pressured me and worked with me to get a deal across the line I was comfortable. I will continue to use BMW of Riverside for my service needs and future purchases. Great experience!

  Doug T
a week ago
We found exactly what we were looking for today at BMW of Riverside. Our salesperson, Gabriel Rubio, was amazing. He demonstrated the highest level of professionalism and courtesy throughout the entire sales process. Car buying can be stressful but Gabriel did everything to ensure a smooth and enjoyable experience.

  Ceci Abban
3 weeks ago
I have been a customer of BMW of Riverside for over 10-years.My service agent Daisy K. is excellent . She is very patient, caring, respectful and a great listener . She does everything and anything within reason to help a customer feel heard and appreciated .She is great at her job. She kept me informed and gave me updates about the work needed to be done on my car and the charges for each service . During my recent car service; she did her best to find me some discounts to help lower the unexpected service costs of my vehicle for which I am very grateful. Daisy is a kind and gentle person, and her presence makes all the difference in matter what you are going through .Thank you for all you do.Cecilia A.

  Nate S
4 months ago
On my third BMW. Went home with a new 5 series last month cannot get in touch with anyone about registration. Have been completed ignored by my sales rep, the general manager, and the registration clerk. Have left several messages with multiple team members and have not received a response from anyone. Having to escalate with BMW USA to get the car registered.Will get my 4th BMW from Carlsbad or San Diego. Worth the drive for better service have never run into headaches with their teams.At least the car had a bow.

  Susie
a month ago
Best dealership ever. Very professional and courteous staff from sales to financing. Great experience buying our new BMW.

  Anne B
2 months ago
Riverside BMW is a haven of outstanding service and customer care. Despite BMW Ontario being half the distance from my home, I prefer to take my car to the Riverside store.From the moment I purchased my car from Dylan Barnes, I knew I had made the right choice. The service department has consistently exceeded my expectations. What sets them apart is the unmatched level of service they provide.In particular, is my service advisor, Rob Trueworthy. Rob goes above and beyond to ensure that every interaction is characterized by friendliness and a genuine commitment to customer satisfaction. He always takes the time to explain things thoroughly. Rob ensures that I am not only aware of the service my car requires but also provides valuable insights and tips for maintenance.The exceptional customer service at Riverside BMW, exemplified by Rob, has made me a loyal customer.

  Sam Smash TM
a year ago
Can't say enough about Ryan in service and his great customer service. Took in my 7 series for service, step by step kept me in the loop with the progress of my car. Provided a loaner car while my vehicle was there. Got the car back, all work done in a timely manner. Work was completed much sooner than expected. Was even kind enough to hand me back the car completely washed and ready to go. I am extremely happy and will return for all my future service needs. Thanks again Ryan !!!

  Hanspal Kahlon
2 weeks ago
Purchased our bmw from BMW of Riverside. Best part was the test drive, and the sales rep will give you enough time to review the vehicle by yourself.Giving them 2 stars, because they were not transparent about service and other charges, we got to know about it when we were signing the agreement. Wish they had mentioned it earlier when we were discussing the finalizing the application.Just for this sole reason, I don t think I will be buying my next vehicle from BMW Riverside. Since then I am going to different BMW dealership for servicing and I can see the difference how everything is very clear when it comes to pricing and the other dealerships are very respectful of my time.Did I mentioned how long I had to wait?

  Bill Jiang
a week ago
Gabriel is such an effective and helpful salesman in helping us with the process of purchasing. He has negotiated a great deal for us. Definitely a great go-to person. Thanks Gabriel!

  Jamsline M
a week ago
Very good communication. Gave me a lot of options to fixed what needs to be fixed. Provided a video of my car and was willing to deal with my warranty company. Very patient!Service adviser, Ullyses was very kind, helpfull and understanding.

  Daniel Gatillon
a month ago
Excellent customer service from Sergio. My car s issue was properly diagnosed and resolved. This is my first time bringing my 440 in and will definitely come back to BMW of Riverside going forward. Thank you!

  Columbia Water Gardens
a year ago
Great service!We experienced a blowout on our front tire, hitting a pothole on a weekend escape to Big Bear.Roadside towed our x4 from Big Bear all the way to BMW of Riverside, and first thing in the morning, our service advisor called for clarification on what our expectations were.We bought the tire and rim coverage, and right away, the tire was sent for.Throughout the process we were communicated with, we enjoyed free coffee at the lounge while our car was finished and washed. They even dressed our tires.What's impressive and important to point out are these points.1. We bought the car from Murrieta, but Riverside treated us like their own.2. I am a retired car professional with 20 years of experience in the industry. I never once felt like I needed to flex my resume to get anything accomplished.3. I still have many strong connections at Walter's.This was an unfortunate weekend for us all around, and I feel that BMW of Riverside did their very best for us.Thank you to the team at your store, the company culture, and the extreme professionalism you showed us.My company builds, services, and maintains large water features. How about calling us to get your fountain cleaned up and running again?

  Bob
4 days ago
Excellent sales and service. We will definitely be buying all our vehicles here in the future. I highly recommend them to anyone. Thanks again Riverside BMW sales and service.

  Christina Adame
3 months ago
This is the only place I will come to service my BMW. I always have a great experience with my service advisor, Justin. He is very thorough, understanding, and responsive. I greatly appreciate the communication, timely service, attention to detail, and pleasant interactions from Justin, and everyone at this location. I highly recommend coming here.I have been to other BMW locations, and none are the same as this one.

  Manuel Ramos
a month ago
I drop off my BMW at the dealership for an oil change. That's when the tech found a problem. It was under warranty. The service advisor was great. The only problem was it took about a week to get my car back. And that was because the Distribution.Warehouse for the part. Was very slow in sending out the part. My recommendation is for BMW dealership to stay on top of the Warehouse (if possible).

  Walker Delozier
3 months ago
It s not too often that you find a company and team that all together makes a great experience for the customer. From the moment I called in to make an appointment for my car at the collision center, Steve Villanueva and his co workers provided excellent service. Steve answered all of my questions and got my car into the shop on short notice. I quickly realized he is an avid car enthusiast and not someone to just sell anything to make more money. It s hard to put a value on the service he and his team provided.

  Lytonia JOYNER
a month ago
I was very happy with my purchase as well as how attentive my salesmen was. I was give options to make the best decision for me. The financial advisor was even kind. She made sure I was aware of all my options and worked magic to keep me in my budget. It was the sale directed by God.

  Daniel Duran
3 months ago
This team at BMW was a absolute pleasure to work with. They were very quick to process the paperwork and exceeded all of my needs. I would highly recommend working with this dealership. Mark Decker made my purchase one of the most pleasurable car buying experiences I ve ever had