Downtown Toyota of Oakland

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Valentin Saitarli
3 weeks ago
Guys just don t come here !!! I ve spent 2 hours driving here from Palo Alto, I had an appointment to see Mercedess s 550 and when I arrived they kept me waiting for 40 minutes then the manager told me he is not available even though he was sitting walking around and no sales people can help me as all busy. So they just consumed 3 hours of my time with zero excuse even, even didn t say I m sorry for inconvenience. The worst part - I would buy the car

  Raul Guevara
a month ago
Derick Mitchell helped us get a new hybrid car! He was extremely helpful and nice and I really appreciate that. He didn t try to sucker us into anything we didn t want, explained things we didn t understand and just went above and beyond on his part to help us out. The entire staff was friendly and helped along the way as well and I appreciate that too.

  Reuben Porfieio
4 days ago
Friendly staff. Made the entire process to test drive and get information easy. Upon arrival, Parking is definitely an issue. However, it was very busy there. The one thing I don t understand is . WHY they would have me drive all the way to Oakland, scheduled to test drive, then have someone else test drive the vehicle before me, and then wait to have me start loan process to see if the other person gets approved!! How rude!!

  Biniam Solomon
a month ago
Abdul was great to work with and we actually had a humorous time in his office. He provided me and my brother with great service and we were overall happy with the whole experience with him. I "we", will be looking forward to come back and do business with him and the service center.

  MADDOGS ABS
4 weeks ago
Requested an out the door price on 2 csmrys I was interested in. They called several times to tr my to get me in the door but I'm almost 2 hours away. I don't want to go down there to be hit with all kind of add on fees and waste my time. They keep telling me they can get me a cheaper price if I go up there. I tell them I'm fine with the price now just want to see what the out the door price is and if I'm fine with that I'll make the trip because as long as the car is good I know I'm buying it. They finally agreed to email it to me but never did.

  Cala
a week ago
Interested in a car that may be in transit, so left my contact there for more info. They called back saying VERY certain that they had the car in their lot available for a test drive, and that they were doing a promotion and giving customers their employee s price . Guess what, we drove back 1.5hr away, and the car was not there! Sales just claimed that those calls were spam from a call center in an indifferent tone, and asked me back, what would you like me to do?! The car is not here anyway and I cannot do nothing to those calls and whatnot. Indeed a very interesting way of doing business or doing a spam(or perhaps both?) The number they called from a number that was indeed flagged as spam risk, and they did call me 10+ times with no voicemail message. Shouldn t have picked it up at all lol.

  Jackie Soohoo
a month ago
I had a smooth buying experience at Downtown Toyota of Oakland with Raj. I didn't feel super pressured into anything I didn't want, and I thought they were a fair sales team doing their job. Raj also went out of his way to drive the used vehicle I just purchased to my rental car location about 20ish minutes away so that I could return my rental car. I appreciated that extra support. I would highly recommend working with Raj if you're looking for a used car.

  Avid Stryker
2 months ago
Shari welcomed me into this place and showed me the options that were available to me. Everything was explained very well to me. Shafi was kind, respectful and polite and friendly throughout the process. We took a ride in the car and he showed me how everything works and introduced the technology. He was there throughout the process and I appreciate that very much. Marlon helped with the financing and was very helpful as well. I am with how things went.

  Melanie Mullett
a month ago
Terry helped me find a Forester today and had a good experience. He worked with me to find a good deal and also did a great job showing me all the features of the car and felt ready to drive. Recommend his help for others buying vehicles.

  Eric Yudin
4 months ago
I had a nice experience leasing my Camry today. Raj was very patient and professional, and worked to get me a good price on the car. Abdul was also really patient and answered all the questions I had about each item on the lease agreement. This is important; there are so many numbers involved that it's easy to lose track, but their patience means they'll answer all of your questions until you understand everything.

  Sherry S
a week ago
SCAM. They sold a car to me without disclosing that the structure was damaged (highly likely from accidents), and the sales manager BLAMED ME for choosing that car! I had to return the car and was HUMILIATED by the sales person (he literally said YOU chose the car so it s YOUR problem, YOU are responsible for everything ). I don t know if it s because I m a single woman or I m Asian. But if you re like me, do not even step into that place because they will insult you.

  Ella Zhang
2 months ago
Had a great experience here! Derrick is really nice and helped me finding my first car. He is really patient in answering any questions and providing any necessary details. Would recommend anyone looking a car checking out here :)

  Jess Skalet
2 months ago
Derick was awesome! He was patient and explained the options and worked with me to get a monthly payment in my budget. He made it a seamless experience.Abdul worked to be patient and understanding with a first time buyer. Thank you Oakland Subaru!

  Shailey Merchant Klinedinst
2 months ago
We had a wonderful experience going in to purchase a new car. Terry was our awesome sales guy- fun, knowledgeable, and patient with the whole family tagging along. Terry helped us secure a great price and a loaner car while we waited for our new Rav Prime to arrive. Thanks Terry for all your help

  Dakota Thacker
2 months ago
I had good experience financing my new car. Shafi was really helpful answering my questions and helping me find the car I wanted. He seems to love his job. Raj took care of the details getting my car ready for. Both were professional and pleasant to work with.

  manish sharma
3 months ago
I had a great experience with downtown Toyota of Oakland. Our salesperson Raj was kind and attentive without being pushy or annoying in any way. He was knowledgable and made us feel like we had no pressure to decide. We actually had fun test-driving and getting to know the options of the vehicle. The sale was right where we needed to be and the manager and financing department treated us with respect. I would recommend my family and friends to this dealership any time!

  mike
4 months ago
After contemplating on getting a specific car from this dealership, I decided to finally go in and check it out. Within minutes I was helped by Derrick, who ultimately helped me close a deal by valuing my every need. From the first test drive to the final paperwork he was respectful, professional, and patient as he gave me plenty of space to make decisions. Super satisfied with the process and extremely content with my new vehicle.

  Weixiong Zeng
3 weeks ago
I bought Corolla se,The price is a little high, but seller Shari the service is good

  mstumpjr
3 months ago
I talked to a salesperson at 11:30 am. I asked him his name and he mumbled it. So I asked again and still a mumble. Then he asked if he could help me, like he was irritated. Since I did not really care about his name, I just wanted information, I proceeded to inquire about a particular 4Runner that I saw online. He said the vehicle was available. Based on the details that were presented on their web site I told him I would be willing to purchase the vehicle if there was no visible damage. He said the vehicle was clean. I told him I lived in the Sacramento area and did not want to drive to Oakland if they were going to sell the vehicle. He said not to worry that he would hold it for me if I was on my way in. We agreed to set an appointment for 3 pm. Within an hour (12:30 pm) I was out the door with my wife and I texted that I was on the road. At 1:15 pm I received a confirmation text asking me to text again when I arrived. I arrived at 2:58 pm. When I went to look at the vehicle I was told it had sold earlier in the morning.The reputation of the auto sales industry is alive and well.

  Andrew L
a month ago
Purchasing here was a fairly easy process, and I had no issues with my initial purchase. The service and help after the fact is atrocious and getting a response from people in regards to issues or inquiries you may have is almost non-existent. The push to get you to not cancel any extras, like a service contract, is made overwhelmingly frustrating because they attempt to scare you out of cancelling by making statements that are provably untrue, and are the complete opposite of what Toyota corporate says. I am not a fan of being lied to. Giving me the run around is one thing, blatant lies are another. Once you do all of the paperwork they request, they tell you it can take up to 60 days then push you off to the next person. I am past 60 days and have not had any updates, and my emails have gone unanswered thus far. I will obviously keep putting in the effort on my side until I find a solution, then update this review with more of my experience. As of now, I cannot recommend going here.

  Jenny Malecki
3 months ago
Abdul and Terry were great! They made my new car purchase so easy. They took the time to explain everything clearly and guided me through the whole streamlined process. Thank you

  kaleb
3 months ago
Came to Toyota on my 21st birthday and am now leaving with a Camaro. The salesman we got paired with, Terry, and the financial advisor Abdul were both a fantastic help. Provided all the information I required for my purchase. Would heavily recommend working with them Both if possible.

  Jordan Broussard
a week ago
Do you want a Toyota with at least 5-10k of worthless non-negotiable add-ons only meant to pad the dealer s pockets? Then come to Downtown Toyota of Oakland (at least 2 miles from actual downtown oakland). Get the comprehensive sounding wrap around maintenance plan for thousands extra that essentially only pays for oil changes and have the service department charge you inflated rates anytime they have to do anything besides an oil change. Also the service department will forget that you have a maintenance plan and will attempt to bill you for what the maintenance plan covers every time.

  Nick H
5 months ago
Went in to buy a new car. They have several buildings for different makes. The first building with the car I wanted in it was empty, which was odd, but a passerby told me to go next door. There I was immediately helped by Derrick, who was great. Left with the car I wanted in reasonable time after a couple test drives. Over all no complaints but signage directing people where to check in would be nice.

  Heather White
4 months ago
I bought a Tacoma a few years ago and I've been coming to this service center ever since. The service center staff is always friendly and helpful. Today I came in for a routine service, no appointment, on a busy Friday afternoon, Oscar helped me out, super nice guy. My truck was done in under two hours, oil change, fluids, tire rotation, the works!

  David E. Keystone
4 months ago
Abdul and Derick were fantastic! Each worked very hard to get us the best deal om a hard to find car. We are leaving happy and content with a new car for a great price and no hard negotiations or tactics! Go see them - you ll be so glad you did!

  Mansi Bansal
2 months ago
Horrible Experience!! I would have given 0 stars if I could. These people are just trying to play tricks to get you into the dealership and then just deny whatever was discussed on the phone. I came in two times looking for a car and as soon as I enter, they search and tell me that the particular car is not available. Why waste anybody's time like that?Extremely terrible customer experience, the sales person wasn't even polite and didn't want to listen to my requirements.Would never to this place again!

  Tom Monaghan
a month ago
It's like going back in time...sadly, this dealer still tried to deceive potential buyers with tactics that made buying a car a terrible experience. Prepare yourself for the ol' bait and switch, lies to your face, and a complete disregard for ethical and fair business practices. It starts with the person who answers the phone (Marlon) and carriers through to the General Manager (Mark).

  Noa Mendoza
3 months ago
I would stay away from this place. Most unprofessional group of people.If you re interested in a car call. The person who picks up will try to get you to the lot by saying they have a special. Let s say you live forward with a vehicle. The financial guy will push you for unnecessary warranties and when you question it the will get aggressive. Sales manager is just as bad.Beware of,- additional fees- unnecessary warranties- shady sales people

  Akash Goyal
a month ago
FALSE ADVERTISING FRAUD BAIT AND SWITCH. These people told me on the phone a prius was available to test drive on the lot, told me a price of 29k w taxes and dmv fees and no wait. I went there later that afternoon and they said they didnt have it. Fine maybe they sold it before i got there.The VERY NEXT week they had the audacity to pull the same stunt. They call saying its available on the lot for test drive today, and assured me it was there multiple times. I drive over immediately and upon arrival I learn that not only has the vehicle not arrived yet, but surprise surprise they had a 5K markup, when i specifically asked on the phone about markup they lied in my face and said there was none. When i told their pathetic manager about this, he threw his hands up and said nothing he can do and it was some outside company handling these bookings.Also this place pressures you to leave 5-star reviews if you don t buy, this happened the first time I was there. DO NOT COME HERE or believe the high reviews of this place