O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Eazy Soda
2 weeks ago
Was next in line, just needed a quick battery test and waited as more and more ppl walked in. 3 new whole lines formed. Assisted them before me even tho I was here before all of them. I know it gets busy but assist the first person in line so it dont build up. Also answering phones too and assisting them too. Waited half an hour standing there like an idiot. Was gonna buy a battery and other things but went to Autozone instead. Thanks Karen. Literally her name. Wont be back here again.

  Sarunny Lok
6 months ago
Very helpful customers service there every time i went there.10/11/23 today I went there for wipers and I was struggling to install them, went back inside and there was Jesse sure enough to tell me that was the wrong parts and he helped me to get the right one and install them for me as well. Big thanks to Jesse.

  Luis F Rodz
a month ago
Great customer service, even put air on my tire after the fix flat..on San Jacinto cross Esplanade..

  Darryl Malone
a month ago
Nice people they know what you need I like going here because I can get a veteran discount

  Samantha Ramirez
3 months ago
The place to go for all your vehicle needs. Friendliest parts store in town.

  Javier Calderon
3 months ago
Great customer service and well explanation about my product .

  Jeremy Malear
3 months ago
Good service friendly staff quality parts decent price

  hugo lopez
a year ago
Rotor service rating:I normally go to a store near my house, but that place couldn't turn my rotors so they said these guys could do it. Sure as heck they did. Also called me a bit before they were done. I was told an hour and it was on the dot an hour. They impressed me a little bit which is hard for these big chain corporate places to do. 5 stars for the rotor turning service and staff parts wise and part price is a different story.

  El Kaiser
3 months ago
Fantastic. Sales guy hooked me up and was really good help!Thanks guys!

  Alex O
6 months ago
Opening one near my home soon. Can't wait for the extra convenience of being within walking distance . Great work O'Reillies.

  Rosalinda Romero
a year ago
I am giving a 2 because when I went in to get a specific part, the male manager was the one helping me and he gave me the most expensive one they had. When I questioned the price he just said "yeah well.." I was given no other cheaper options even though I found out later they had them in stock. I was given the impression that that's all they had. Disappointing. I didn't give a 1 because I would always go here for what I needed and have had really great service by the other staff but this time was just sad

  Tee Alex
a year ago
So I went in the store and it was VERY VERY busy Guillermo was running ALL over the store place! And I do mean running!!!There was a new employee that was there so he had to help them as well, I needed a new battery he told me to wait a min and i he would install my battery , He helped about 3-4 ppl all the while STILL checking on me! He finally got to me and I mean finally not because it was a long time but because he was sooooo busy , he handled EVERYONE with a smile and he changed my battery quick as ever too!His Customer service is 2nd TO NONE!!!That man deserves a raise !!!!!!!Great JOB sir and I will ALWAYS go to O RILEYS because of you!!!!!!

  jamie salazar
a year ago
There is an employee by the name of Guillermo at store #2895,849 West Florida Ave. He was absolutely incredible! Very polite and managed to help me with installing new windshield wipers in the pouring rain. This guy answered phone calls and managed multiple tasks in a professional and efficient manner. Customer service is not what it used to be, but Guillermo is definitely the exception which is why I choose O Reilly Auto parts over the other guys every time.

  Manny Rustia
2 years ago
I had the best customer service experience with Guillermo ever in an auto parts store on March 28, 2022, at 12:22 pm Counter #168423, Drawer: 19. He went above and beyond his normal duty... doing the research on the sale of an elite car battery I bought less than 2 years ago which went bad and was covered by warranty. I showed him the receipt and he helped like a world-class service; I have never had before. He was so amazing. He is definitely an asset to the company!!!

  Dezarae Bonner
10 months ago
I love this oreillys , Guillermo was such a great help with my oil , he has really great customer service . I will definitely suggest you guys stop by here for all of your auto needs

  Ariane Dearing
3 years ago
This O'Reilly store is awesome. . As I was in line I noticed Guillermo was really super helpful with customers. He really goes above and beyond to make sure the customers are treated with great customer service. I feel so happy to know that the city has a great Auto parts store. I even told my elderly mother and auntie that they will get great service at this location. Guillermo is the man you ask for. , I was happy when they told me their experience was excellent.I really appreciate that.

  Frank Avina
10 months ago
O'Reilly auto parts always very helpful and knowledgeable my favorite auto parts store even if they don't have the part it'll be ordered and and have it usually the same day

  MSHQ MSHQ
a year ago
Guillermo is amazing! I had a brake light out, and three other people at the oil change shop tried to take out the bulb and couldn't. He said he will take a look. I bought the bulb then he checked to make sure which side was out. He then turned the bulb housing counter clock wise, took out the old bulb and replaced it within a minute. Great service thanks to Guillermo!

  Guadalupe Ramos (DIZZ)
6 months ago
Employees are always very helpful and informative super excellent customer service!!!

  benjamin argumedo
6 months ago
Excellent service got in and out fast with the right part

  Bridgett Knight
a year ago
I would like to send a special shot out to William he came and helped me and my daughter so much this evening it was like 45 mins left in the day and he came with a smile. These ladies and gentlemen at this location is always awesome. Thank you again

  Keith Marshall
3 years ago
When three other auto parts couldn't or wouldn't help. O'Reilly's took the attitude, let's make something work. Their solution worked.

  Steven Neel
a year ago
I've been going to O'Reilly Auto parts for many years, and many times I've lost my receipt. Ive not been able to get cash, but at least been able to get store credit, if the part was not installed. That is not their policy anymore, and there are no exceptions, and there are no warnings, so if you're a mechanic like me, that's not the most organized on the planet, you might want to use someone else like me. I've done a ton of business with them, and I'm going to do a ton of business with someone else.

  Isaiah Bone Gomez
a year ago
Guillermo was very professional and knowledgeable in helping me and went out of his way to put hatches on my Kia rio. Was very appreciative with his customer service. Thank you

  JEANNETTE ROACH
2 years ago
Courteous, friendly and very helpful. Their prices are competitive with the other auto parts etc. Stores locally. I will continue topatronize this store. LOVE that there is a whole female crew!!! Exceptional work ethic here

  Joel Ladet
2 years ago
Guillermo was a great help!! He assisted me with selecting the right products for my vehicle and even showed me how to properly install them. I ll continue to shop at this location, great customer service!

  Ice Cold
a year ago
This location has been outstanding, knowlegdable, and helpful to my needs and projects. The associates are friendly with recognition of Guillermo and Sylkia! They are amazing and always helpful thanks for your great work

  bernice Maynord
a year ago
I made a battery purchase and had Guierrmo install it for me, he didn t tighten the battery down, the positive cable came off and I was stranded! I went to the O Reillys in San Jacinto and the manager there made it right for me, I will NEVER go back to 849 W Florida. Plus I had given him a tip! Absolutely unprofessional!

  Maria Liscano
a year ago
Guillermo helped me with my battery today , honestly the best device I ve ever had with auto parts store. O reilly s just got a forever customer. Thank you so much guillermo.

  Scott Holmes
a year ago
O'Reilly employee was very knowledgeable and got the correct spark plugs, windshield wipers and air filter for the vehicle application. Will definitely return the next time parts are needed.