Verizon

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nancy Hayssen
3 years ago
This is the BEST experience I have had at a Verizon store and at a cell phone store in years. Danielle was super knowledgeable and helpful in getting my new phone set up. She explained everything simply and in detail about the new plan, and was efficient in the process. Her co-worker Anthony was nice and helpful as well. Thanks for making what could have been a drag a nice experience!

  Tresha Holloway
2 months ago
Had an absolutely great experience at the Verizon store in Healdsburg. The staff was super helpful a d efficient. I was in and out in no time.

  Mindy Marantz
11 months ago
Outstanding experience with Isiah Jordan. This man knows his business!!! He is informed, exceedingly polite and patient, and definitely went the extra mile to make sure our needs were met. We had been to other Verizon centers, and the difference between Isaiah and other help was day and night! He is worth waiting for him if you happen to go on his day off. Thank you again for your great help Isaiah!!!

  Giovannina Zocchetti
a year ago
Everyone was extremely helpful and so kind and understanding. They worked with us and made us feel valued. We left feeling good even though it could have been a very stressful situation. We will definitely be taking all of our cellphone needs there from now on.

  Tatiana Rodriguez
3 months ago
These people are super shady the manager Maria is horrible charged me a service fee when I specifically bought the phone and tranfer the data myself I feel sorry for the people under her and that business

  Dolores Hermon
2 years ago
Ricky was absolutely the best! Him and his staff took real good care of me! I was in and out of there within 20 minutes with a new upgrade and all my data was successfully transfered. They're life savers!! Thank you once again!! Highly recommend

  Mark Weinhandl
9 months ago
Needed to get a new phone while on vacation. Ben and Wes were at the store promptly and were extremely helpful in getting us in and a new phone activated as quickly as they could. Very professional and helpful! Thank you!

  Cypress Clark
a year ago
My phone showed some kind of disconnect. My helper was William...and boy he tried everything under the sun. But it was a no go. So then he researched all options to help me get a new phone I could afford ( I'm 70 yrs). All this he did while greeting others...answering questions and phones. He was amazing with an old gal like me who doesn't understand any of this. I felt safe...heard...and cared about. And the other 2 gentlemen were also kind and helpful when I popped in with my confused questions.

  Larry Robinson
2 years ago
Ricky & Elijah are the best Verizon representatives that have been able to assist me. They made sure to transfer all of my data successfully to my new phone. They take their jobs very seriously & went above & beyond to make sure I walked out happy!! Highly recommend :)

  Marc Selberg
a year ago
The staff was super helpful and honest. They did everything possible to help us save money and never tried to upsell anything. Highly recommend doing your phone business here.

  Ian Reik
7 months ago
Great visit. What I needed was quickly identified and solved. Customer service was also excellent

  Colin Ridenour
2 years ago
Guys are great here. Came in with what usually is seen as lengthy and irritating process. The people here made it very easy, handled everything with effectively and speed. I really appreciated everything they did to make this process as easy as possible. Highly recommend coming to this store for all your device needs.

  Rene King
3 years ago
I would like to say that Danielle is amazingly well versed And incredibly fast and efficient as well! Awesome job! Danielle was able to get me in and out in 15~25 minutes, answer all my questions and her suggestions made the experience very comfortable and satisfying. Needless to say that if she were an employee of mine she d be first inline for a great promotion and raise! Do whatever you can to keep her, employees like her are hard to find. She is indeed a very valuable employee. Her attitude and professionalism really made this a satisfying experience. I was actually driving dreading I m coming in to purchase a phone because of my experiences I ve had with Apple store .,,long lines, disinterested employees and feeling like you re just another brick on the wall as you wait for someone to get to you. Bravo!

  Silvia Simpson
a year ago
Ricky and Mathew offered an outstanding service showing understanding and knowledge towards my needs and those of an elderly friend, going above and beyond their duty in helping us. Their kindness and empathy was much appreciated. Thank you so very kindly.

  mark andrews
3 years ago
Danielle was Excellent and is a great Techie!I had a great time talking with her and she was able to answer all my questions. She helped me get my new phone up and running quickly after my old cell phone suffered severe damage just a few hours earlier.Thank you, Danielle!

  Becky Carranza
2 years ago
Rating 10/10Matthew, helped me tremendously with my upgrade to the new Galaxy UltraS22. His service was amazing. It was a fun experience. Thank you Matt for all your help.

  Timo Alli
7 months ago
The Young Man and woman whom represent Verizon were very Proffessional , Courtious & Helpful.

  Eric Stadnik
a year ago
The rep, William, was courteous, thorough, and suggested multiple good additional items. Ended up with a more expensive phone than I had originally planned on, but very happy with upgrade.

  julieanne jackson
a year ago
Our experience was excellent they went above and beyond. Ricky was patient and helped us with all new upgrades and was beyond his years with experience and expertise. We are extremely thankful. Highly recommend

  Janet Barbitta
3 years ago
Oswaldo did a great job helping me get the iPhone I wanted along with all the needed accessories then activating the new phone, transferring all my data and wiping the data from the old phone. He was pleasant, he listened carefully to all my questions and comments while doing his job quickly and carefully.

  C. Christian Gill
3 years ago
I breathe a sigh of relief whenever I walk into Verizon and Justin is working - I ve even walked out when Justin was not working. It s refreshing to have professional technical assistance without the pretentious techie attitude that has sadly become commonplace. The best technical knowledge I ve ever had plus brilliant traditional customer service? Yes please. Thanks Justin

  G. Michael G.
6 years ago
I selected phone to purchase in about 15 minutes after coming into store, but it took another 2 1/4 hours for sales rep. to change over my current Verizon service, and set up the new phone. When everything was completed, and I was away from the store, my new phone would not allow for calls to be made, and I had to return for another ten minutes for rep. to correctly set up phone. Very nice rep., but knew near nothing about what he was supposed to do, and near complete ignorance as to how to set up, or make any changes to anything involving sale and phone set up. He also, without mentioning it to me, or asking, added costly "VIP" service to my bill, adding over $60 to my "walk out the door" price that he had quoted. Fixing that on my bill, when I caught him, added more time delay, and he had trouble figuring out how to do a refund. Strongly suggest going to an actual Verizon store, not this authorized retailer. It was an instance of watching paint dry, to purchase here.LATER: I left emails with the store the next day, and got as call from another salesman at the store. (His name tag in the store, said he was Store Manager) I told him of the above, plus that I found the same phone for $200 less on Amazon. He told me he would talk about these problems, with the store manager, who apparently now, was not him, and call me back. I never heard from him. A very bad idea to ever go into this store. You have a fine chance of being shafted.

  Tony Cabrera
4 years ago
I went into the Verizon store and was greeted by Christopher. I asked for a screen protector. He said that Verizon no longer carried that brand but had other brand I could look at. He then went on to check my Verizon account and discovered that I could save some money every month if I changed to a new plan. Then he found I would save even more money since I used autopay. All this just because I walked in to ask about a screen protector.He was extremely polite, very well versed in Verizon, it s policies & procedures and he found ways for me to save a few dollars.I had the chance to talk to him and get to know him a bit. What a fine young man. Verizon is VERY LUCKY to have him working for them and representing their company. I hope to run into him in the future.

  Anna Cadd
4 years ago
Christopher was the extraordinary help with setting my new phone and transfering the data ,especially WhatsApp. He was extremely knowledgeable and patient. The employee like Christopher has to be recognized. All employees in this store are very helpful . Working with Chris left me feel appreciated as the customer. Thank you. Anna Cadd

  Doug Waelde
2 years ago
10/10Shoot out to the Healdsburg Verizon store!! Matthew and Ricky were great to work with! All problems were resolved!! Walked out with new iPhone and all data transferred smoothly! Thank you

  Adam Beattie
6 months ago
Maria was extremely knowledgeable, professional & friendly.

  Cynthia Frampton
2 years ago
Ricky and Elijah were very helpful and professional. they did everything they could to work within my budget. i would recommend anybody come here for their verizon needs.

  Katie C
4 years ago
We wanted cheapest plan and later found out we were charged for the most expensive. They also have fees that a regular corporate Verizon doesn t have. Also we didn t know we were going to be charged for insurance when we never wanted insurance in the first place. Nice customer service but after the fact we were not happy to find out we were on a plan that we didn t agree to be on.

  Tia Hurley
2 years ago
Under new management!The last guy was scum of the earth and very abrasive with most customers.The new manager is an angel. Very helpful and listens to questions and concerns. She makes sure to get you the best deal.

  Heather W
4 years ago
The salesperson sold me on the worst phone ever. Paid over $500 and now my reception is worse, my pictures are terrible, and I'd have to pay $ to return. Don't trust them. I've also been a customer for over 17 years, as soon as I can pay off this terrible phone I will no longer use verizon. Oh and to top it off after 2 hours in the store my data never got transferred. So I'm stuck with limited contacts and none of my pictures.