Rizzoli's Automotive

Reviews

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6 days ago
TL;DR: Dropped my truck off for an oil change, picked it up with a broken door that won't stay shut.FULL REVIEW: I took my Explorer into Rizzoli's Automotive on Grand Ave in Grover for a routine oil change, and their tech BROKE THE HANDLE ON MY DOOR and Rizzoli's refused to repair it.For context, the driver's door in my SUV opened and closed correctly and the door handle worked properly this morning before I dropped it off. I know this because I used the driver's door to get in and out of the vehicle multiple times, including when I arrived at the shop. The door *worked fine*.When I came for pickup, the service advisor told me they noticed the driver's side door wouldn't close, and then she immediately implied that it was obviously something that was already an issue before I dropped it off. I told her that it wasn't and went out to look at the door. When I walked up to check it, I could see that it wasn't latching to the bracket on the vehicle frame - the door was sticking out a couple inches. I checked inside and the door handle was fully extended in an abnormal position - something was blocking it from returning to its resting position. I went back inside and explained that the door was working properly when I dropped it off and she and the senior mechanic who was sitting nearby implied that it wasn't the shop's responsibility. Do you expect us to be on the hook for that?" The senior mechanic actually said that. He then told me if I left it overnight they would diagnose the problem but said they would have to charge me to fix it.The first red flag was when they sent me an "inspection overview" via text a couple hours after I dropped the Explorer off, with a checklist of everything they had inspected. They lied about what they inspected.On their list of "good" they listed several things as being working or in good shape on my vehicle that definitely weren't.1. They said the AC/heater was good and yet my AC hasn't worked in over a year and the heater only works on full fan.2. They said the windshield was good and yet there's a rock crack in the very center of it.3. They said the headlights were fine and yet one of them is taped into place and aimed in the wrong direction.4. They said the door locks worked and yet none of the door locks work in my vehicle (and haven t for YEARS).And several others.I get that it's a free inspection done in addition to the oil change, but the point is that this faked list shows a willingness to lie and a carelessness when it comes to customer safety - if they're willing to cut corners like that and lie about it, how can you trust them to repair your vehicle in a safe way?Honestly, why not just fix it? It makes no sense that they would risk their reputation by refusing to fix a low-cost labor repair that their tech caused. Yes, it's an older truck and the door handle could have broken any time (believe it or not, the senior tech actually implied that: "it s just the nature of these things, things just break sometimes"), but it doesn't matter. In California, when you entrust your vehicle to a mechanic shop, they have a legal responsibility to take reasonable care of it, and if they break something while it's in their care, they should repair it, at their cost.And here's the pi�ce de r�sistance: you remember how they tried to claim that the driver's side door was already broken when I dropped it off? The photos they sent me *after* the inspection showed that my door was working properly and closed all the way when I dropped the vehicle off to them. And it shows that in two different photos, no less!I came to Rizzoli's because I was impressed by what I had read online about them - it seemed like, in spite of some negative reviews, they had a solid reputation for quality work and a care for their customers. But my experience was the opposite: I came for an oil change, but I left with a broken door and a sour taste in my mouth.I won't be back.

  Greg Johnston
3 months ago
Luis and Ian were great to deal with. They do a diagnostic check on your vehicle and offer recommendations based on urgency. They treated me professionally and fairly, and I would return there if I lived in the area.

  Susan George
a month ago
Great staff! Stephanie was very helpful. They were more than willing to work with us for what the warranty didn't cover. Will use this place again.

  Kevin Krayer
3 months ago
We've had both our vehicles at Rizzoli's Grover Beach a few times. Each time has been a good experience. The work has always been flawless, and no surprises at check out. They're very professional, and a better value than the dealer.

  Mark Scaccianoce
11 months ago
Brought in my vehicle with no appointment midday and had it back by 10am the next morning for a complete brake job. It even came in a bit less than the estimate. Stop by and say hello to Raymond your personal service advisor. Clean and respectful business.Service: Auto brake repairService: Auto brake repair

  Margie G
7 months ago
First time using Rizzoli's for routine maintenance on my Volvo. Was very impressed with the ease of making an appointment. Did an early drop off and was impressed with the area that held the envelopes etc. -- neat, clean and even had a supple of pens! Received a phone call promptly after they opened to discuss what I needed done. Loved that they actually send you a report with pictures for the initial review of your car. Gives you time to think about getting the recommended repairs etc. Very easy to contact them during the repair process. Someone always answers the phone -- not always the case with most repair shops I've encountered. Pick up went smoothly and the repairs were explained again. Will definitely use them again -- highly recommend. Excellent customer service!Services: Tire rotations, Vehicle Inspection, Auto brake replacement, Oil change

  Robert Gordon
a week ago
Excellent experience! Great communication. Shuttle service. Repairs didn't take as long as anticipated.

  Laurie Howard
6 months ago
I am new to the area and was unsure about a reliable auto-shop to take my vehicle. I called Rizzoli s and immediately felt welcomed and sincere concern for my immediate needs with the vehicle. The entire staff was friendly and incredibly helpful. I appreciate them and plan to be a loyal customer moving forward.Service: Electrical repairService: Electrical repair

  Sam
6 months ago
I usually don't write reviews but I feel this is necessary as a female who knows nothing about cars. This was my first trip to a mechanic shop after the loss of my dad and I was very nervous about being taken advantage of. When I called and spoke to Stephanie, I had an ease of mind to talk to a woman there. But that was just the start of it. The Rizzolis mechanics looked my car over before a big road trip and sent me a very thorough inspection report, which made me scared my car needed thousands of dollars of work before I could drive it to Washington. But Stephanie prioritized things and gave me an ease of mind of what should be done now and what can wait. I expressed my budget and she even helped me with the pricing. She also showed me important things on my car for long drives like checking tire pressure and oil level. She was very knowledgeable and so kind. She even said if I had any complications on my trip I can always call Rizzolis for any car questions or advice. I felt confident and safe leaving this shop, I will be back!

  Gregory Martin
a month ago
I recommend Rizzoli's Automotive along with the 76 station called Miller's 76 near 4th Street. Both of these organizations are very professional convenient and knowledgeable.

  Kenneth Day
6 months ago
Excellent service. Quoted me a price to the penny, and kept it in the billing. And received the vehicle on time (Early) so I could be out of town on time I will continue to use there services. Good people.Grover Beach.Thanks!

  Jill Stegman
a month ago
I've always had a great experience at Rizzoli's and this time was no exception. From the service manager to the technicians, all were professional.

  Brett Baird
5 months ago
First class auto repair company! Could not recommend more highly. My grandfather, father and I were in the auto parts and repair industry for half a century, and I ve never seen a more professional automotive diagnosis and repair facility.Services: Steering & suspension repair, General repairs & maintenance, Auto brake repair, Oil changeServices: Steering & suspension repair, General repairs & maintenance, Auto brake repair, Oil change

  Sharyn Schelling
6 months ago
Had Audi A8 serviced as I didn't want to drive to dealer in Santa Barbara. Very knowledgeable. Had read previous reviews and they specialize in working on foreign cars. Recommend.

  Lisa Donnelly
11 months ago
Outstanding, A-Plus Service! Rizzoli s gives new meaning to service and brings conscientious customer care to another level! I ve learned a lot in my 65 years, but very little about auto maintenance so I rely upon the expertise of mechanics and technicians that service my vehicles and explain those services for my understanding. It s critically important to me that I trust the repair shop and feel confident that all work is performed to high standards in order to keep my vehicles in the best possible shape. I ve owned many vehicles and paid for many repairs but I never expected the experience I had on my first visit to Rizzoli s last week. My first impression was made by Ray, who answered my initial phone call and setup my appointment. He walked me through their process and what I could expect ~ his explanations were specific and detailed. Ray took time with me, responded to my questions, addressed my concerns, educated me about repairs, and followed-through on what we discussed. He was kind, polite, patient, professional, and thorough. I was provided with a ride home when I dropped-off my vehicle, and a ride back to pick it up. They provided me with a free detailed inspection report and an itemized estimate for all recommended repairs. This info. was very helpful in letting me know the maintenance issues that were outstanding, and how to prioritize them. Spending money on auto services never falls into the fun category for me, but knowing it is well-spent as an investment in sound vehicle operation and longevity makes the costs worthwhile. The first-rate service I received at Rizzoli s has made me feel really good about taking my business to folks who respect it and clearly strive to earn it. Thank you, Ray ~ Thanks, Rizzoli s!Services: Auto brake repair, Vehicle Inspection, Brakes, Brake service & repair, Auto maintenance, Oil change

  Cheryl Masters
a month ago
I received excellent service at a fair price. Is such a relief to find a full-service garage locally

  Karina F
3 months ago
By far best Team & Company for my vehicles! Always on point always looking out for the best interest of my vehicles performance.

  Joe Farnsworth
a month ago
Didn t have an appointment and needed a smog. They got me in and smogged my truck in a matter of hours.

  Margo Mason
3 months ago
Thank you Stephanie for being a great communicator while my car was being repaired. I appreciate the detailed care that was provided throughout. Thank you!

  david sweet
5 months ago
Thought I had a radiator problem but turned out to be a hose problem. Folks were courteous & professional. Would take my car there for service if I lived there.Service: Auto water leak repairService: Auto water leak repair

  John Chats
3 months ago
Staff is always super friendly and helpful. Strongly recommend them for any auto repair needs

  Marty Sablan
8 months ago
Entire staff was great ! Was able to leave my car for service and was offered a ride home and pick up after service was completed. Stephanie, Brandon , Ian, Sam were all very courteous and treated me professionally. Thank you team Rizzoli s

  Vathana Prak
2 months ago
Great service as always. Would highly recommend this place to anyone who needs car maintenance Service: Air & cabin filter replacementService: Air & cabin filter replacement

  Kennie Gee
a month ago
Refreshing to take my car in for front brakes and not be taken advantage of by attempting to sell me something I don t need.

  Vashti Tae
7 months ago
Terrible service from the beginning. Stephanie needs to take a few courses in customer service and communication. RIZZOLIS has always serviced my vehicles, I was happy they opened one closer to me. Long story very short I would avoid the Grover Beach location.Service: Vehicle InspectionService: Vehicle Inspection

  L
a year ago
The only less than 5 star reviews are concerning the pricing and the long list of things that are failing in your car. I say the service was great, the writers are friendly, informative and presented me with a bill covering everything I asked for. And yes a long list of items to take care of. It was prioritized from immediate action and items for future planning. I know my car and they said everything I knew was coming up. So not surprised but the pricing maybe a little higher than expected however they are not a charity and employ a lot of staff. So far am happy with service I received. I'm going back soon .Service: Auto maintenance

  Jacki Rolin
8 months ago
Very friendly and organized staff. The establishment was easy to find and extremely tidy and clean. We appreciated the prompt service complete with pictures and the fair price. Highly recommend Rizzoli in Grover BeachService: Hybrid vehicles serviceService: Hybrid vehicles service

  Bluma Felix
6 months ago
Great service. Very polite.Squeezed me in the next day.I forgot the coupon and Louis found one for me!! My car runs great now.Services: Auto engine diagnostic, Battery, Oil changeServices: Auto engine diagnostic, Battery, Oil change

  pete corcoran
5 months ago
I would avoid this place. Sadly a bit of a stereotype. They tried to way over charge me for replacing a transmission. I m sure there are better options in the area.Service: TransmissionService: Transmission

  Nordic Rox
8 months ago
Customer service was exceptionally professional and efficient! I appreciated Brandon s efforts to help me to get the work done needed on my car fast! I appreciate Brandon Chudy s friendly approach too! Kudos to him!Service: Vehicle InspectionService: Vehicle Inspection