Service King Collision Glendora (Now Crash Champions)

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Cassie
a month ago
This shop is amazing. Jesus was awesome and kept me very well informed throughout the entire process. He was very knowledgeable and ensured that my vehicle was repaired timely and efficiently. I was able to pick up my vehicle a few days sooner than the expected completion date which was a huge plus. On top of the amazing customer service, my vehicle looked brand new. I am very happy with this shop and would recommend them to anyone.

  Dancing Dragonflies
4 weeks ago
The service here is great. I was updated often on the status of my vehicle. Everything was completed in a timely manner....the damage to my vehicle was extensive. They returned my vehicle back to me sparkling clean on the inside and the outside. I highly recommend!

  Albert O
a year ago
I took my car in for a scratch repair and within 2 days my car was ready. Fast and friendly service, my car looks brand new. Would recommend a 100%.Service: Body & TrimService: Body & Trim

  Leticia Gallegos
a year ago
It was amazing service was great the manager Joseph was right on point in allowing me to express what I wanted done. The young man Gabriel was always pleasant and would take my messages and allow them to get to the manager Joseph. They were just great and most great experience and I m grateful that I went there.Besides the help they were always texting me the updates on my vehicle. That really helped a lot to know The progress.Service: Body & Trim

  Chlo� Gonzalez
11 months ago
Jesus was very helpful, respectful, understanding and honest. He kept in touch with the progress of the repair and made it very easy for us to pick up our vehicle once it was done.Service: Body & TrimService: Body & Trim

  ralph valencia
9 months ago
BEST OF THE BEST !! Awesome job on my car. Updates everyday. Jesus and Joseph, A+ on customer service. Above and beyond !! Would recommend this place 100%.

  Jay Pussman
a year ago
Great place! They kept us up to date with the progress on our car. They finished with it ahead of schedule. They did a great job repairing it. I would highly recommend their service!Service: Body & TrimService: Body & Trim

  Jennifer Schwartz
a year ago
I have been trying to call for the past couple of weeks but can't sit on hold for someone to pick up. Today I sat on hold for 10 minutes and someone finally picked up. The problem now was she said I could not schedule a time to come in for them to look at my car without the claim number. I told her I did not have it at this time. I told her I just need to get a time to come in so someone can look at my car. I told her if I didn't have a claim would you be able to schedule me and she said yes, but you have a claim and need that to schedule you. Does this make sense? Just to have someone look at my car? I then told her I can bring the insurance company info when I come as I have been having a hard time getting through and sitting on hold today for 10 minutes. I then asked for a supervisor. I sat on hold for another 5 minutes and then was disconnected. At this point horrible customer service and I am not happy. I do not recommend this company if this is the way they treat all their callers.

  regina yepez
6 years ago
Gerry was awesome! They constantly send you updates on the percentage of your vehicles readiness. It also was ready exactly when they originally said it would be. The work was excellent! My son had his car in here the week before I did and they did a great job also. I would recommend this shop as one of the best in the area.

  Rachel Northcutt
5 years ago
Great service team! My advisor Raul kept me informed throughout the process. I brought my car in for an estimate after an accident and then decided to have it fixed here as well. Service was great and my car looks as if it was brand new. Thank you Service King.

  Zaira Luna
7 years ago
Unfortunately I've been rear ended twice this year alone and my insurance recommended Service King. The first time the damage wasn't too bad but the second time it was awful. They have always been so kind and informative whenever I had a question. I came out with a car looking brand new both times, their service and quality work is beyond amazing. Definitely recommend.

  Cynthia Gomez
3 years ago
Was extremely happy with my service..was kept updated throughout the whole process ..juan was excellent .. would recommend anyone to come here !!

  maria isabel Sernek
4 years ago
I had a great experience with Service king. They were very kind and Courteous. They called with updates on my vehicle. Andy went over all the repairs before and after. Great job,!

  Maria Heredia
2 months ago
Very professional and great service. Excellent Job !

  Christopher Villalobos
5 years ago
I had my car brought to this location with my doors only being pushed in from the passenger side. My car was only supposed to be given an estimate, they had kept my car for about a month giving me no details on my car. They wanted to total my car, so I said no thank you I would take my business elsewhere. They were kind enough to tow my car to the location I preferred to fix, because I had no idea they had took my car apart with none of my permission. Now service king is saying that the parts were missing prior to them receiving my car and is telling my insurance they don't know anything. I had to pay out of my pocket to pay for all of the missing parts.

  kimberly guzman
6 years ago
Jerry and the front desk lady are very kind! They were so patient with me and my vehicle was ready a week before the estimated date. I had mentioned to Jerry that my vehicle had a scratch and asked for advice on fixing it and he fixed it right on the spot for free!!!! Thank you Service king for your helpfulness and kindness!

  Audrey Cooke
2 years ago
I scheduled a collision repair here, based on my husband's recommendation. I was in my first accident today, after 16 years of driving, it was a traumatic day. After arriving at Service King, a manager came out and told us he left a message for my husband (15 mins before our appt, we were already on the way) that Service King was declining to provide us service. When my husband asked for more info why, the man declined to say. He didn't even speak to me, the person getting the service. I have no idea why I was denied service here.

  Jamie Fleury
9 years ago
FANTASTIC! FANTASTIC!!! Everyone here is so helpful! I dealt with Danny and Mike. They were great!!! Danny called me daily to give me updates on my car! I definitely found my new mechanics! So trust worthy too.... I never once got that vibe that they were taking advantage and telling me my car needed things that it didn't.

  Viola Luo
7 years ago
They may be appreciated by many people for their repair work, but I had very bad experience with their customer service. I waited over 10 minutes on phone line in order to talk to a representative, which turned out to be the impatient one instead, when I asked about the procedures of damage estimation and repair. I just wanted to know if there's any chance the repair could be done before my trip. The guy said he didn't know, but asked me "do you want to leave you vehicle, yes or no?", "do you want to make an appointment, yes or no?".....I didn't know if I was talking to a receptionist or being questioned in the court. I had my insurance company change me to a different location for my repair.

  Gerso Guillen
6 years ago
This place actually restored the damage good as new. The tail light was out when I got the car back but, I just brought it by and someone checked it, happened to be a loose bulb and they secured it. Good deal.

  Belibda Vetduzco
3 years ago
They are awesome, the best customer service,keeper me informed through out the process highly recommend my Lexus looks great

  Moxy Biggs
7 years ago
Staff here is amazing and took such good care of what I needed after my crash. They even went totally out of their way just to help me get a CD out of a dead radio. Love these guys!

  Rafael Jimenez
5 years ago
The best place to get your car fix they work very fast and always original parts Jerry was the person helping me always explain with detail every step of the repair work. For sure I would come back here if I need another fix in my car

  W. Ali (Wajjobhai)
4 years ago
Ridiculously expensive, they quoted me 4200$ to repaint the 5 front panels of my car. I had it done in 1300$ dollars. Not only paint job but also included the dent repair.

  Dennis Leonard
a year ago
They were very professional and kept me informed throughout the whole repair process.Service: Body & TrimService: Body & Trim

  patrick pacheco
7 years ago
Awesome service, carin staff. Very efficient and reliable work. Lifetime guarantee on parts that were worked on. Extremely happy.

  Loren Mora
2 years ago
Great service and friendly staff. My bumper looks brand newService: Body & TrimService: Body & Trim

  George Iglesias
4 years ago
Service King, did a Great Job with the repair of our Truck.

  Rhonda Cadd
6 years ago
Kept us updated on the progress of the vehicle. Friendly staff.

  Barry Koch
6 years ago
Good service...recommend