Premier Nissan of Fremont Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ajay Mohan
4 months ago
A very pleasant experience.Helpful and pro-actice supervisors ensure that your vehicle gets the best maintenance. They keep you updated during the duration of work.The waiting lounge is good with television, some books for reading and and vending machines. Although I usually prefer coffee in the mornings, I took a chance that day and had chocolate drink, and I was not disappointed. There are plug points for charging laptops and a separate section if you want to work. All these on top of professional and supportive experts for your vehicle will definitely bring a satisfactory smile when you return back home.

  K J
2 months ago
Service advisor Eric is rude, disrespectful and dismissive. I had multiple questions regarding my new vehicle and he did not answer one. He had me running in circles with no real direction and did not offer assistance or guidance when needed. Also, my water bottle was stolen from my vehicle. When asked about it they said they didn't know where it was. Mind you I intentionally left it in my vehicle not thinking that anyone would steal it. I DO NOT recommend service at this location. If you must take your vehicle here please remove everything from your vehicle prior to arrival.

  Johnny Sanchez
4 months ago
I don't want to blame this dealers workers its not their fault. Its a dealership issue. We went there for our Nissan vehicle service. I was td the 60 k service was due.I asked whats being done on the service. From what I understand a changing of oil, tyranny and brake fluid, new filters, from there a cleaning of the intake throttle body, fuel treatment and vehicle inspection....just these items a bit pricey $1900.We just did the oil change. When we purchased the car we bought an oil change contract not the vehicle maintenance contract...perhaps we should have gotten the maintenance contract, at the time it was too much for us. So they took the car in did not do the vehicle inspection to tell us possible issues. They merely mentioned the 60 service options wedeclined...didn't even rotate the tires. We bought the car in Dublin they are happy to do the vehicle inspection each time we had the oil changed ....not Fremont. We even had the oil changed in Southern California they did a vehicle inspection and rotated the tires ...not Fremont. Don't get me wrong we have had better customer service at Fremont but not this time. Perhaps we shall stay with the Dublin dealer.To end on a positive note the fremont dealer did wash and dry the car and it did look nice and clean.

  Sudeep Chauhan
6 months ago
Went for car servicing and they did "multi point inspection" and said all is good. The same day in evening my car didn't start. I went to different Nissan dealership and they said that the battery was dead.The Nissant fremont service didn't do any check / inspections for my car and I'm afraid what all is remaining. Did they even rotate the tires or do anything at all?They also charged full amount and declined any discounts, but still bad service? I went there for every service but won't be going anymore.

  Vincent Basquiat
a year ago
Best Nissan service experience I ever had ,those guys are great ask for Dom

  Sam Jang
a year ago
Friendly, compare to the other locations in the bay area. There is a space for waiting or working at lobby. Free wifi available.

  Yash Patel
a year ago
I took my electric Nissan Leaf there for annual check up. They ran test while I was waiting for 6 hours and said everything was fine but didn t give a report due to machine printer is broken. They can t email it either. I asked them if there is anything that needs to be done with this car as I have been driving it for 2 years. They repeatedly said nothing needs to be done. Fast forward 15-days, I went for tire change, wheel alignment was off the whole time, brake fluid was completely missing and who knows what s happening with engine/battery.Poor customer servicePoor electric car serviceDo not go there for electric car service. I don t think they wants you there either as they can t rip you off.

  tony lacerda
5 months ago
Took my car in to get it serviced and believe it or not it was a very pleasant experience

  Seb Lopez
a year ago
This was the best recall service ever. I was in and out in less than two hours. Mind you I also an oil & filter change along with their inspection

  Stefano Amato
2 years ago
I used to go to Sunnyvale branch, and they always ( for 3 years) found same issue with suspensions (my car is quite old). They quoted 1K$+, and I always declined because too expensive for the value of the car. Now that place was shut down so I went to another Nissan service branch they inspected the vehicle and wrote me everything, suspensions included is ok: don t know what to say

  Lisa Romero
8 months ago
Great service.. Very knowledgeable and friendly staff. Hector and Angel did a great job.

  Gre tor
3 years ago
Very bad. Customer service! horrible !!!! In the service department there s this service advisor named JASON . Very rude and no manners! I do not know how NISSAN select their employees. This person clearly does not represent any of NISSAN s CORE values!!!! Who ever is the manager in this branch must do something right away! This is a disaster! Poor training!!!!!! Lack of interpersonal skills. Seriously NISSAN of Fremont doSomething about this! There is no excuse for this kind of behavior!!!! And there is no excuse for having a bad customer service either!!!! I really hope that this bevavior of them is not a form of discrimination!!!!! They do refuse to help you with your car! And they give you a hard time! And specifically Jason is very incompetent employee. Again! No decency and manners!

  Franco Erfe
6 months ago
I rather get a service to other mechanic. There service is too expensive.

  Wai Wong
8 months ago
All kinds of new or use car quality are good service are wonderful too

  eduardo pereda
4 months ago
Great people and quick work!

  Evelyn Jones
2 years ago
I thought the service was very well they did it quickly thank you for taking me and I'll bring my car back to have it serviced on time thank you

  Ajay Nilaver
a year ago
Run by a bunch of amateurs who don't know the first thing about customer service. Avoid them like the plague!Service: Auto maintenanceService: Auto maintenance

  AREND KUMAR
3 years ago
Awesome customer service and follow up by A K Kumar. Highly recommend to ask for him when you come to this dealership.

  Larry Stoddard
4 years ago
Fair price and fast service. Jason in the service department is short on the phone but nice in person.

  Vaishnavi V
a month ago
Good service.

  qing shi
2 years ago
Store manager has a very bad attitude! He s shouting at customers at a new year day!!

  Kimmy Yumang
a year ago
Good service and crew always there to help out

  Juhi Bhargava
3 years ago
Helpful and friendly staff.. got the car serviced very quickly

  Tamim Shokran
a year ago
number 1 bulshite people works here

  DhanabalaSingam Jagannathan
a year ago
Expensive

  Lil lee
3 years ago
Ok

  Solanyi Garces
9 months ago
Excellent customer service, everyone is very friendly in Spanish or English.Good customer service.