Toyota Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Keramat Roshan
a week ago
I would not give them even one star if possible. I went to this dealership for my car service and made an appointment at 7:30 in the morning. They told me It takes 1:30 to 1:40 minutes, and I also waited, and after waiting for 2:1/2 hours, I went to them, and they started making excuses in complete coolness and without apology, and I waited for about two hours. I had lost forty five minutes just to change the oil and I was very upset when I saw their irresponsibility and when I was talking to the employee there he rudely closed his office door on me and for that reason on me. He went to their manager and the manager of the service department did not care that I was delayed for about three hours to change the oil, not only did he not apologize, but he behaved rudely and completely unimportant to me. I think it is better not to waste your time in this agency and I will not visit them again I lost three hours for a simple oil change and Their prices are very expensive and they charged me one hundred and eighty dollars for a simple oil change

  mahtaj manshadi
2 weeks ago
My husband had taken my car to this dealer for a simple oil change and was delayed for three hours from 7:30 AM to 10:30 AM just for a simple oil change. He had objected to not giving his time, they didn't care and he was treated so badly that he was at the height of his anger. I think they are very rude and irresponsible. Three hours for an oil change.

  Robroy Fawcett
a month ago
Rolled into the service drive at 3:30pm on a Saturday. After waiting for a minute Willy greeted me at my car. I said I needed a waiter oil change and he got me checked in. Told me it would be approximately 1 hour. Willy is the best!

  Aimar Yousif Raheema
8 months ago
I will go back again to this center because of Javier ZazuetaHe was so helpful, precise and friendly Shout out to Javier Zazueta From service department

  Maricarmen Salgado Juarez
3 months ago
I took my husband's car in to get serviced and let the technician know to call me when the service was completed. I even gave them my phone number and saw the technician circle it on the service paper. I waited for three hours to get a call while waiting there at the service center until finally I went to ask if my car was ready. The technician told me it had been ready "a long time ago" and that they had called my husband. I don't understand why it was so difficult to call me when I had let them know my husband wouldn't be answering (works nightshift). I also let the technician know I would be in the service center waiting area as well but instead of calling my number or coming in to let me know the car was finished they decided to waste my time again. The reason I am writing this review is because it's not the first time this has happened. If a family member or friend needs to bring in your car make sure you are having them check in every hour because the service center won't do it.

  Michele Richman
2 weeks ago
McKinley was wonderful he took the time to answer all of my questions very informative and very polite..

  Justin Grant
6 months ago
Really excellent service. The best I've experienced. They really are looking out for you as a customer. It's not the cheapest service but it's well worth the care

  Dylan Karzen
a year ago
Once again I am impressed by the quality of the service and the helpfulness of the staff. I only take my car here because I know I will be well taken care of and only receive the services necessary to keep my car in good shape. The courtesy Lyft rides were extremely convenient as well.

  Jim Ponchetti
a year ago
Slow, very very slow and expensive. Over many years I have bought 6 new Toyotas here and the service department is getting slower and of course more expensive.Even with an Appointment, expect 4 hour wait to get a simple oil change.

  Randy Kielan
2 years ago
Totally awesome customer service!I needed a rear wiper blade for my 2015 Toyota Prius. I called and spoke with Chris and was informed that they had my item in stock. I went and picked it up and it was a perfect match at a perfect price. Thank you Chris! Great customer service as always!

  Husejin Dervic
2 years ago
They sent me a $20 coupon for a service that they refused to honor. I went in for an alignment and thought I would use the coupon since it was still valid. They said they couldn't take it because of restrictions. No where on the coupon were any restrictions listed. Just vague language saying some restrictions may apply. So that means if they don't want to honor a coupon they mail you, there's the restriction. I left without getting the service. I will never go back! I don't recommend this service center. Go to better priced after market service centers or another Toyota service center in the area for your vehicle repair and maintenance needs. Steer clear of this disreputable business.

  Volodymyr Shnitsar
a year ago
Do not go there. This place is a total scam! Brought my car here just for the oil change, and got charged $109 plus taxes while other Toyota Service centers charge you $60 for a similar service. Got tricked once, and will never come back here.Service: Auto maintenanceService: Auto maintenance

  Roxy ShuShu
2 years ago
Great experience. They use Lyft to get you within 10 miles of the dealership. Very efficient. The service was great. My car was ready when they said it would be.

  charmaine f
a year ago
Great service. Car was taken care of the same day. Had to get alternator and brakes fixed. Would recommend this place!

  edward fulton
a year ago
Each time I take my vehicle they have consistently done an outstanding job almost look forward to taking my car in, almost

  Anton Boikov
a year ago
Brought my car in for service for the first time to this place and got terrible service! No one during the service informs when the car is ready, it is not clear who to contact, the price at the end of the service has changed for unknown reasons. When they gave the car back, there was a nail in one of the wheels!!! Despite the fact that they did a full inspection and rotation of the wheels!

  Joanne
a year ago
Jonathan who helped me check out was very helpful and informative. He answered all my questions very professionally. Next visit will be for an oil change.

  Bee Keeper
a year ago
It did take 3 different visits to finally diagnose the problem with the pre-collision sensor. Ultimately, the issue is that since we don't park our Toyota in the garage, the damage to the sensor is not covered under the extended warranty.

  april kost
3 months ago
good quality service

  Lisa Morris
a year ago
Very friendly. Knowledgeable...service well done. I even got tires with s price match guarantee.

  Victor Muratalla
2 years ago
More expensive than other Toyota service centers, longer wait times, rude staff, said they might not honor my Toyota extended warranty. Turned around and went to Poway where they treated me better.

  Mer Thomas-Wonacott
2 years ago
I took my car in to have the sound on the alarm adjusted. Everyone at the service center was friendly, courteous and efficient.

  Gary Pay
2 years ago
Pretty happy, very busy when I arrived. Out in 2hours for a regular service.

  Bryan Spaulding
a year ago
John and the team were great, even washed my car. Thank you

  Chris Comstock
a year ago
They've been great to me!

  Ricardo Alonzo
a year ago
Wesley was very friendly and helpful. Toyota service and rental are quick to help. Thank you

  Michael Smith
3 years ago
They are a good place . It's unfortunate that the same service manager is not there when I go there . Turn over not a good sign .

  Chrissie Cloud
8 months ago
They were very nice

  Bryant Greene
2 years ago
Our Toyota guy Javier is Blessing our visits always good professional no worries

  Shamim Khan
5 months ago
It isbok