Dublin INFINITI

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Deyona Jones
2 months ago
I loved working with April the communication was great the whole process was a really smooth easy transaction. When I arrived all the paperwork was ready to go I was in and out, she have made the experience a really great one. if I'm ever in search for another car in the future I will be coming back! Thank You so much!

  paz zohikoz
2 months ago
From setting up the service maintenance just the day before to picking up my Q50 the following morning, couldn t be more pleased with my first experience @ Infiniti Dublin. Burke my Service Advisor is very personable & professional. Burke along with the entire staff & the whole environment, top notch. Highly recommended. Rarity these days to receive sincere considerate quality service. I appreciate it Thank you

  Erin Sacks
a week ago
Bruke seriously deserves 5 plus star review. He was so available, so great with customer service and so great all around! Thank you for making this service need so easy, with a smile and such timely manner.

  C B
2 months ago
I purchased my QX50 and continued services at this location. On Saturday 02/03/24, I went for a basic oil change and tire rotation. They ve changed locations approximately 3 times , since I purchased my SUV. I had difficulty finding the service entrance when I arrived. The female comments that I entered turned the wrong. I responded, It s hard keeping up as the location changes so frequently. She instantly presented with an attitude. Very unprofessional and rude. As I exited I heard her mutter something and the entire front instantly became quiet, I could have entertained the comment, but it would ve been beneath me. I paid off my vehicle in a little under 3 years and planned to upgrade at the location. Up until Saturday, I always had exceptional service. I will not be returning for any form of business or referring any more of my people. The utter disrespect I felt as I left as I drove off.

  Ying Liu
2 months ago
I recently visited Dublin INFINITI for service and wanted to share my great experience, particularly with service advisor Burke Mangabay and salesperson John.Burke was incredibly helpful and attentive from the moment I arrived, while John provided expert guidance and support throughout the sales process, ensuring a seamless experience from start to finish.He took the time to understand my needs and made sure I was well-informed throughout the service process. The service itself was top-notch, and my vehicle was returned in excellent condition. I greatly appreciate Burke's professionalism and the fantastic service provided by Dublin INFINITI.I highly recommend Dublin INFINITI and both Burke Mangabay and John for anyone seeking reliable automotive service and a pleasant sales experience. Thank you, Burke, John, and the team at Dublin INFINITI, for a job well done!

  Pablo Zelaya
a month ago
I owned my QX60 for almost 7 years and I always bring to Dublin Infiniti for routine check ups and services. I love the new location and everyone here is very professional. I really like that they clean and wash your car after a service and they provide loaner car when they take long to fix your car. my advisor SK is very friendly and communicates very well about any services that my suv needs and thank you to Carmen for helping do the check out process very nice and smooth.

  Sonia Chahal
4 months ago
Burke is my service advisor here and always goes above and beyond to provide a truly phenomenal experience. I had a water pump leak a few months back that Burke alerted me to.. I brought my car in on Sept 21 to get that repaired, Burke was in touch with me throughout the whole process with updates. He also contacted the warranty center on my behalf to ensure it was covered.I also was experiencing some issues with my turbos and brought my vehicle back on Dec 5, Burke set me up with a courtesy vehicle, contacted Infiniti warranty, and kept me updated regularly during 1.5 weeks my car was being repaired.Burke is a wonderful service advisor; always respectful, friendly, and helpful. I will continue to bring my car in for servicing at Dublin Infiniti because of him. It's apparent that Burke takes great pride in what he does and excels at it as well. He sets the standard very high!

  Kaila Mona�
2 months ago
I had TOP NOTCH experience with John Kada who helped me with a purchase. From the moment I walked into the dealership, he was attentive, knowledgeable, and went above and beyond to ensure I got what I needed, that fit my budget. I felt like I was a good friend from the time I walked in the door. I cannot be more thankful for this experience. The finance manager Sami was very nice and helpful. I can t be more thankful for the family, friendly experience. They don't rush you into buying, they understand less than perfect credit rating and will get you the best rate. Him and his team patiently answered all of my questions. John's professionalism and friendly demeanor made the entire process enjoyable. My Aunt uses him all the time, no stresses, no worries, easy process, and that s what made my decision clear to go to Infiniti Pleasanton. I left the dealership with my new car with a big smile on my face, all thanks to this exceptional salesman's dedication and expertise. I highly recommend them to anyone in search of a great car-buying experience!

  Ashlee Rosa
5 months ago
Burke, my service provider was the best ever. He took care of me from start to finish, even making sure I had a desk to work on while waiting. He was extremely detailed about the services needed for my truck as I thought it was one thing but it was really another. My breaks were completed and I was headed on my way. Thank you, Burke!

  Kristine Lopez
a week ago
Abril made purchasing a vehicle a great experience. She was very informative and professional. I would definitely refer her.

  Candy Davis
3 weeks ago
Always a great experience. Michael Troche is the best service manager ever. I wouldn t take my car to any other place for service. Everyone is professional and knowledgeable and friendly.

  Patty Sanchez
3 weeks ago
Dublin Infiniti and David in service took care of us when a part was indefinitely back ordered. He kept us informed and gave us a loaner car with AWD when we needed to travel to the snow. We live over 2 hrs away and they have helped us above and beyond any other car dealer has ever helped us. We purchased the premium warranty for our qx80 and it's been incredibly helpful for repairs and maintenance. Highly recommend Dublin Infiniti!

  Navdeep Dosanjh
3 months ago
April is the best and this dealership is the best setup/designed dealership that I have ever seen. Mercedes,BMW, and Porsche can not match this dealership. My wife and I were shopping around for new vehicle. I have two other infiniti dealerships that are significantly closer to me however April knowledge, respect, courtesy, and approach was worth the 90 minute drive. April made the car buying process as easy as possible and was seamless, heck my toddler approves too. My family would definitely recommend Infiniti of Dublin and April.

  Lisa Duncanson
2 months ago
My experience buying a new car with Abril Serrano at Dublin Infiniti was great! I knew I wanted an electric car, and I knew how much I could afford. Abril met with me 3 or 4 times over 4 or 5 months -- it took me forever to decide. Abril responded to all my messages and didn't try to pressure me into buying something too expensive, or something I didn't ask for. The process of buying the car was smooth and simple. She was kind, friendly, and so helpful. I'd recommend requesting Abril to all my friends and family!

  chaundra Dixon
5 months ago
I always have good customer service at Dublin Infiniti! Lincoln was my advisor until he moved away and I loved him! Now I have SK and Carmen and they are the best. I truly appreciate their hospitality and genuine concern for their customers. Love them

  Nakisha Jackson
a month ago
I must say that infinite of Dublin service is superb my service provider was Burke when I say he was the best service provider I ever had for my car this was first time going to infinity Dublin for my car and promised I want take my infinity no where else Burke help me with my insurance question he answered any questions I needed always call right back and just made me feel real comfortable with everybody was nice there but my service advisor Burke was superb I wanna say thanks again to infinity Dublin

  Rachell Davis
2 months ago
During a stressful time, everyone, John Kada, Sami, and Emma, made the experience STRESSLESS! Smoothest car buying experience ever! John Kada and Sami treated us with respect and made our purchase very enjoyable! John Kada is the most personable person we ve come across. I avoid calling him a salesperson, because that comes most times, with a negative connotation, but not here! We ve made friends, they are family now. My sister uses John Kada all the time. She s purchased about 5-7 cars with John and talks about John and how professional he is and how he goes above and beyond to take of her. And we wanted to experience that same service and we got it!� I couldn t be happier with my daughter s new car! If you are thinking about Infiniti or Nissan don t think, just go, and see John Kada! He is the best!

  Oliver Chen
5 months ago
First time getting a service with Dublin Infiniti, what can I say!!!- Transparent pricing:1. called to arrange an oil change, the schedule lady on a phone didn't know service pricing but promised a call back by the service advisor. Dave H. called and shared the service and pricing details which was not much more than my other trusted local mechanic so I decided to go with them.2. while waiting for the service to get done, I asked about the 60K service (next one) and again he shared the details, and removed items not necessary - this was a completely different level of approach when compared with Fremont Ford where they rip you off by adding unnecessary services!- Customer service:1. Dave H was courteous and friendly, yes Infiniti is a premium brand so high customer satisfaction is expected, but I would say it's on par with Porsche (when I had the Cayenne). Also he was patient with me when going through the 60K service which he didn't need to as I am just here for an oil change (but definitely coming back for the 60K!).2. Getting your service done here also include a car wash and vacuum, not a biggie, but shows the service to customers IMHO (and also saves me $10 and the time to wash and vacuum myself haha). Internet, coffee etc., at waiting room are again not a biggie, but they make you comfortable while you wait.Actual service work:Other than oil change, the multi-inspection report was assuring given I got this car used. Also getting a battery replaced @ $199 +$50 labor. OEM battery is quite expensive because it s OEM, and 2-year warranty is just standard, but I guess it s what it is. $50 feels high since my trusted mechanic charges $20 only. Maybe for non-Infiniti work I will still go to my mechanic to save on my labor and non-OEM parts.

  Shan S.
4 months ago
Burke Mangabay has been my service advisor for my 2011 Infiniti G37s since I got it in 2014. He always has done an excellent job! I just sold the car and he helped me get all the past service/repair information.He is a really great service Advisor and truely a great person to work with.Burke thanks for all your help over the past years and hope we cross paths againShan

  David Montenegro
3 months ago
Abril was great, she helped me out at her best throughout the purchasing process and answered all my questions. I feel grateful and I don't think I could have had a better experience elsewhere. Fully recommended

  Robbie Winfield
4 months ago
Hands down the best costumer service in the industry, they always make me feel at home and definitely do a great job and in a timely manner.The staff is amazing, when I come, SK or Burt takes care of me, but they're all good

  Oksana Selavri
4 months ago
I can't say enough praise for Manvir who helped me with the return of my previous lease and getting a new lease for a beautiful Infinity QX50. I went to Dublin because Redwood City did not have much in stock to choose from. Dublin had a wider selection of 2023 cars and different trim/color options. Manvir was simply the best. Very professional, approachable, he answered all my questions/concerns. He was knowledgable about the car, showed me the features I was looking for. He even offered to pick up my old lease vehicle and deliver the new one during the busy work week so that I didn't have to make a separate trip on my day off. I highly recommend Manvir and Dublin dealership if you are looking to buy/lease new Infinity.

  Renita Stevenson
5 months ago
My Service Writer Burk, is always very attentive and helpful with all my concerns regarding my Q50. I really appreciate him because of really one very important quality is that he is very honest with repairs needed for my car. I truly value honesty which is why I continue to come back to Dublin Infiniti. Thank you Burk.Renita

  Dat Tran
5 months ago
Thanks to Abril Serrano for her outstanding service, very helpful to helped me purchase the right vehicle with a great deal without any hassle.Phil was very professional, honest and friendly. I will come back for next vehicle. Highly recommended.

  Krissia Morrison
a month ago
Burke is an amazing service writer, very thorough and knowledgeable; kept me updated throughout the process.Great work!

  John Warren
4 months ago
Dublin Infinity has lived up to the expectation of knowledgable sales people, Solid customer support and follow through on commitments promised in the purchase process. I'll be back and will recommend to others. Thanks John Kada for all you did to amke this purchase enjoyable.

  Jennifer Morettini
3 months ago
Burke in the service department will always make sure you are taken care of! He's very friendly, has great customer service, keeps me up to date on my car and makes sure it s safe for me and my family to be in. He always makes sure to get me in and out as fast as possible. Their new spot right off of 580 next to the Kaiser in Dublin is beautiful. They now have their own brand new side to the huge Nissian/Infiniti dealership make sure to go check it out and ask for Burke!

  unique hill
6 months ago
Burke was truly an amazing blessing, he s very bright with a great attitude. I spoke with him over the phone first when I came inside for the service. He was on top of everything . He got me in and out , thank you Burke I appreciate you.

  Bassem Nofal
3 weeks ago
Really great service, John Kada the sales consultant and Phill the manager are so friendly, knowledgeable, helpful and very welcoming.They will help you and give you the best deal worth your time and money!!

  Brad Haven
a year ago
I had the pleasure of working with Lincoln recently and I couldn't be more impressed with his exceptional customer service skills. From the moment I walked into the dealership, Lincoln was attentive, knowledgeable, and eager to assist me with my car service needs.He took the time to listen to my concerns and explained the process thoroughly, ensuring that I felt comfortable with the service being provided. Throughout the entire process, Lincoln kept me informed and updated on the progress of my car's maintenance.Not only was Lincoln professional and friendly, but he also went above and beyond to make sure that I was completely satisfied with the service. He truly demonstrated a commitment to excellence and exceeded my expectations in every way.Overall, I highly recommend Lincoln to anyone in need of car service at Infinity. He is a true asset to the dealership and I will definitely be returning for all my future car maintenance needs. Thank you, Lincoln, for your outstanding service!