Audi Fletcher Jones Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Maryam P Garg
4 weeks ago
I recently had the opportunity to work with David Derebenskiy, the service advisor at Fletcher Jones, and I can't praise him enough for his exceptional service. When we encountered an issue with our Audi, David was there to guide us through the troubleshooting process with his vast knowledge of cars. Not only was he warm and friendly, making the entire experience more pleasant, but he also demonstrated incredible efficiency in his work. Thanks to David's expertise, our car spent the minimal amount of time in the shop, and the problem was resolved much quicker than we anticipated. He really gets the job done and does so with a smile. David's approach to customer service is a rare find in the industry, and I'm genuinely impressed by his dedication. I would highly recommend David Derebenskiy to anyone needing service at Fletcher Jones. His professionalism and efficiency are simply unmatched. Hopefully, I won t have many problems with my car, but should any arise, I will definitely be requesting him as our service manager. It's reassuring to have such a reliable and skilled individual to turn to.

  Sanaz Sa
5 months ago
I have been taking my cars to different Audi service centers over the past 6 years and I am glad that I tried Fletcher Jones this time around .What a great costumer service! I was very impressed how professional and ethical all the staffs are. Every single person I met was amazing and they took care of my car in the best possible way.I would like to thank Andrey for his hard work and prompt responses .I would definitely take my car back anytime I need a service .

  PAUL TRAINOR
a month ago
Hayden Denman our service advisor provided such a high level of service we were literally peaches. We have purchased luxury vehicles for the past twenty years and we have never had service so good. Hayden is the most professional and kind person we have ever met and definitely needs to be recognized. We will be customers for life at Fletcher Jones becuase of professionals like Hayden Denman. Thank you so much for employing such high level people we can t wait to make our next vehicle acquisition from Fletcher Jones Audi. We will also be posting this review to google and Yelp as all too often people receive sub par service and when a vendor provides exactly what the preach the public needs to know about it.

  Bryant Rugg
2 months ago
Took my son s Audi RS3 in for service, received a loaner car from them with a refundable $250 security deposit.After spending $2,400.00 on service they charged my card an additional $500 rental car fee!Indigo and other reputable dealers do not charge even a security deposit on loaner cars let alone bill you for one.Will never go to Fletcher Jones again including for purchase of a new vehicle which I ve bought two brand new Mercedes from them in the past!

  Dzmitry Mik
2 years ago
Definitely, one of the most professional Audi Service in the South California.Friendly and courteous staff!Experienced technicians.Good location

  Don Beal
8 months ago
I had an appointment for my 30k service at 7:40, was back in Aliso by 8:05 with my loaner. Can you do much better? After my service was done, one of the salesmen helped me re-link my car with my phone and made sure to take his time so that I could do it myself later if needed. They were great.Services: Auto engine diagnostic, Oil changeServices: Auto engine diagnostic, Oil change

  John Perkins
6 days ago
I always get first rate service, and with a great attitude.

  Chris Cuvinan
3 months ago
David did an outstanding job and took care of me. Very pleased with the service.

  John Matthews
a year ago
The service team is friendly, they value my time, and I feel like my car is a priority at Audi Fletcher Jones. They are high tech and have features to view repair estimates, check the status, or pay an invoice online or via text. Definitely a 5 Star operation!

  Craig Schneider
a year ago
Jimmy Molina and the Team at Audi Fletcher Jones are fantastic. Very professional and easy to reach. Jimmy kept me updated and always was quick to return calls. Really appreciate the ease of getting my car serviced. Thank YouService: ElectricalService: Electrical

  Mark Tomaszewski
a year ago
I normally don t write negative reviews but this has happened multiple times so I feel it s necessary. This service center has some of the absolute WORST customer service I have ever encountered. For a luxury dealership, customer service should be top notch but instead it s sub par at best. Every time I call to schedule an appointment I get put on hold for 10 mins and sent to voicemail. Whether I ask for a call back, leave a message, or request a call online, no one calls back for days. Even the text service is unanswered. It s absolutely ridiculous. On top of that, some (not all) of the service staff is just not friendly and seems like they d rather be anywhere else but work. The service times they quote aren t even close to accurate (no service there will take less than 4-5 hours trust me), and half the time I need to reach out myself for an update. The only reason I gave this 2 stars is because the valet guys are awesome and the free car washes are a perk. I will be taking my service business to another Audi dealership that s for sure.

  Melissa Brunicardi
2 years ago
This was my first time at Audi Fletcher Jones and I have to say I was very impressed! The new building is beautiful. My service agent Henry was very nice knowledgeable, and accommodating. My engine light came on and said I needed immediate attention and they were able to get me in the next morning and give me a loaner car. ImpressiveService: Transmission repairService: Transmission repair

  Dao Nguyen
2 years ago
I had great experience with Audi Fletcher Jones service. Especially with Jose Magana, Service Consultant, is very knowledgeable. My questions and concerns were explained clearly. I appreciate the services that Jose provided. I am delighted to have a chance to express my gratitude to Jose Magana through this survey. From one to five, I would rate five.Service: Tires

  Nicolette Molina
3 years ago
Henry is the best service advisor we could have asked for. Our experience is always beyond the car. He takes the time to get to know you as a client, values the relationship and puts customer satisfaction above all else. Paul, Jose, Matt and everyone else down to the porters make up one incredible team. Always willing to jump in and help if someone is unavailable. This type of experience is the reason everyone in our family owns an Audi and will remain loyal to the brand.Services: Air & cabin filter replacement, Air conditioning, Oil change

  Mika Henrickson
2 years ago
I had the most wonderful experience getting my car serviced. Isell was my service support rep and she was the most helpful and pleasurable woman to work with. She was super tentative and well spoken. I will 100% be requesting her in the future!Services: Transmission, Electrical, Auto engine diagnostic, Oil changeServices: Transmission, Electrical, Auto engine diagnostic, Oil change

  Joal Uribe
2 years ago
Ryan my service advisor was absolutely exceptional!! He was kind and courteous, and showed expertise and concern about my issue. He was very understanding and went above and beyond to accommodate my needs! Truly an exceptional experience!!Service: TiresService: Tires

  Oliver Mendoza (Oliver)
2 years ago
My first experience with Audi Fletcher Jones for car maintenance was excellent! This is all due to Ryan's superb customer service. He is very knowledgeable and professional. I will definitely do business with them again soon.Service: Electrical repairService: Electrical repair

  Norbert Oesch
2 years ago
I was impressed by the care the service rep, David, gave to me. He went out of his way to get the insurance info needed, and in addition, made copies of the policy statement for me.When I returned the loaner car, he called me by name. Very impressive. I'd give him 10 stars.

  Wendy Goldberg
2 years ago
30k check plus tires. Jose was Exceptionally professional and helpful and kept in touch with me regularly to give me updates. He made sure that I left with a loaner car even though the stock was running low. Car need to be kept overnight to get the tires. Also worked out a price match on the tires. Great service person!Services: Tires, Wheel alignmentServices: Tires, Wheel alignment

  Anthony Le
2 years ago
Appointment was easily made. Jim, service consultant, was very punctual. The checkin process was all electronic. When the vehicle service was complete, I got a text notification. Signed out and ready to go. The dealer provided a short video clip of the multi-point inspection of the vehicle. Excellent work.

  Matthew R
4 years ago
Excellent experience. Frank (service department) took care of everything an oil change quickly. While they did not have a loaner vehicle for me (I did not request one initially due to plans but plans changed), he offered to take care of an Uber for me to my residence and back. Great service and great people.

  Sara Reed
2 years ago
David was great! The oil change took about 2 hours and there was a nice lobby area I could work while I waited. Once my car was close to being done David came and found me, went through the inspection that took place on my car and answered any question I had. They also took my car through the car wash before brining it back to me. It was great!Service: Oil change

  Tamara Piper
3 years ago
I ve been bringing my cars to Audi for service for many years and am always met with courtesy and professionalism. Jose Magana has also been my service advisor for many years, in several different locations. He is consistently friendly, polite, conscientious and thorough in explaining service needs. Any time I have questions, no matter how obvious or mundane, he takes the time to make sure I understand what the maintenance issue involves.I appreciate the attention to detail and quality of service. Thank you.Service: Tires

  Scott St. Clair
3 years ago
I can t rate Jose high enough. He s the reason I like taking my car in for service at FJ s. Professional, really smart, great communication about what needed to get done as well as recommendations after knowing I m driving to CO, as well as quick communication when it was completed and ready to be picked up. Lastly his great attitude is key for me.Services: Electrical repair, Tires

  Nataly Birrueta
2 years ago
Issel H. was my service advisor and she did an amazing job! She printed records of everything I have done to my car since I purchased it. She was super nice and answered all the questions I had during my visit & thank you to my technician Mike A for making sure everything was good to go with my car! I appreciate the Multi-Point Inspection Form! Thank you both!Service: Oil change

  Iftekhar Ali
3 years ago
My go to place for my vehicle maintenance needs. I drive 70 miles (there are dealerships near me as well) to visit them and that should explain how good they are. Jose Magana is always courteous, takes the time to explain the issue, discusses the remedy and once the work is done he goes over the bill to explain the charges. No push selling. He gives me the choices, answers my questions and lets me take the decision. Jose goes above and beyond every time. Drop off and pickup scheduling is super easy as well. Amenities are comprehensive and always clean. That's what I expect from a premium dealership and constantly receive it.Service: Tires

  An Bui
3 years ago
I really like how they provide Uber pick-up and drop-off for free of charge. I really like how the payment process was easy and quick and how they're flexible to rescheduling last minute and lots of things can be done over the phone/ app. Great service. My car needed the break rotor change and right away the change upgrade the driving experience significantly. Pricing certainly is higher than other places but I think the service and convenience made the trip worth it.Services: Brakes, Oil change

  Rehabdocs
5 years ago
Ash / sales was great! He found the exact cars that my husband and I were looking for and made the process smooth and efficient.Samantha / service was also great. She stayed in close communication and followed up after the service.We love our cars!

  Charley Davis
2 years ago
I brought my wife's new 2021 Audi in for repair of a license plate bracket problem and also for an emissions system recall. In both cases I found the service level to be exceptional. I was greeted almost immediately upon arrival and the people there were extremely friendly and courteous. All repairs were completed on time and as promised and I felt they went above and beyond my expectations to make my visit as easy and comfortable as possible.

  Jeannie Murphy
3 years ago
Felt safe with staff wearing masks. Very polite. On time. Professional. Notified me when job was done. Quick feedback on results of diagnostic and receipt of billing. Very pleased. Plus, always nice to get a car wash as part of the package. Just wondering why I was not offered the $99. oil change special that I now see on line a day later?Services: Tires, Oil change