Valvoline Instant Oil Change

Reviews

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  Ed
2 months ago
I pulled up to the shop to get my oil change, business as usual. Tell them what oil I want. Two young guys service my car. They go through the routine checklist. Lights, blinkers, air filters, and offer me a "deal." (tack on more overpriced junk)I ask how much. "Originally, the air filter was $29.99, but I can discount it to $5 dollars today." SWEET! With a $79.99 Synthetic blend oil change already discounted by $15, ($64.99) which should only raise today's services to $76.99 after taxes....."That'll be $98, cash or credit?" HUH? You're joking... Where did all these hidden fees/costs come from?So the young lad and I start to talk over the prices, and as I explain basic math and taxes to him, he cannot explain to me why it's $98 vs $76.99.. "Oh, I made a mistake, it's actually $10 dollars plus tax"Son... Even with $10 dollars extra, it's not $98. What is this shop doing... I politely ask them to remove the new air filter they just installed, and at this point, the kid's "customer service" flies out the window. He tells the mech at the front to remove the old filter and place mine back in; his tone is no longer of a friendly demeanor. Oh well, sorry I don't like to be ripped off. I can and did purchase new filters down the road at a fraction of the cost.I pay my dues and head out. The tech assisting me cash out took my payment, handed me my card, and left. No "Thank you, come again" just leaves. (Great customer service guys!)Afterwards, I decided to head to the supermarket to get filters, less than a mile away. Buy said filters and install the air intake filter. Wow... it's ripped. It wasn't ripped before, that I'm sure of. I checked my car a week prior to getting an oil change. I checked the dipstick, which prompted me to see the "friendly" folks at Valvoline.Immediately, I called Valvoline and was told I had to wait 2 business days for them to review and process my claim.. (that's never a great answer...) Mind you, they just worked on my car 20 minutes ago. So, I respectfully follow their due process instead of returning to Valvoline and complaining. (Plus, I'm on my lunch break)After the waiting period, I was told to bring my car in to the shop for the mechs to look at it. (Surely they'll see they're at fault)DEAD WRONG. These mechanics and managers are trained to never take fault and shift blame to the customers spit out some out-of-this-world reason!!!The reason: Dust.That's right folks. Dust ripped my air intake hose... not the "gentle" care their mechanics provided while speed-running through their checklist. Manhandling the air intake case set to remove the filter, show me, install the new filter, clip it shut, then reopen to remove the new filter because they were trying to overcharge me and slapping my old one back in. Oh no, it wasn't because of that... It was dust that was on the air intake hose.... HILARIOUS!!! Folks, beware of this shop. I used to trust Valvoline with my two vehicles, but I will never be back to one. Thankfully, NWA has plenty of options.The best part was their manager trying to dispute they were not at fault because of a 480p video about 10+ feet away... Cmon now. I then asked him to demonstrate to me how his techs should remove my filter, and he declined to show me. Why is that? What were you worried about? You can't rip it anymore. Don't worry, I helped him see. I proceeded to show him exactly what motion the air intake case set makes and you can clearly see that even just lifting the case set a quarter of an inch to get the air filter in causes the hose to rip at the exact area it's ripped...Good ole Valvoline Oil Change.... never again.

  Tiffany Webb
4 months ago
I was worried at first about big chains coming to our small town but what they brought with them was not just jobs but also great standards, cleaned service bays, and fast service! My oil change took less than 30 minutes, all prices were disclosed before they started, and all parts on hand. It cost a bit more but not in the long run! Check them out!! Ask Mark.

  Mandy Babb
a month ago
Currently sitting in my car here to get my oil changed, and I m so glad this place exists! I ve been here a few times now and they always do a wonderful job. The crew is always friendly and helpful and never pressure upsales.

  Guadalupe Conduff
a week ago
Awesome and very quick service. Great team work from these young men, Jesse and Ivan communicated well throughout the whole process. Thank you guys!

  Derek Gerdsen
a month ago
I would give it 5 out of 5, but I have a 2021 Ram 2500 diesel. Oil is not cheap at all, so when I see it on sale, I get it. I called them to see if they could change it with oil I bought. They said they could do it for $45. I said, "Are you sure?" She said, "Yes." I called the Valvoline oil change store, and they said it would be $76 just because it's a diesel engine. I told them that wasn't right. You do the same thing as a gas truck. So what's the difference? There is no difference. It's just your pricing.

  A R
2 months ago
Always have had a great experience here the past couple years. Ultra convenient and the employees have always been respectful and not too pushy about wiper blades, air filters, etc.

  Sherry Miller -Parker
4 months ago
They always do a great job and are very fast and courteous. If they check your tires make sure before you leave that they put the cover back on your valve stem!

  Christie Medley
a month ago
They messed my blinker up and then would not fix it. My oil changes are free through my car place and the whole time I was getting it done they bashed them. I will not go back

  hannah white
3 weeks ago
Alydia had the best customer service ever! She is so kind, and completed my oil change perfectly!!

  Larry Simone
a month ago
Great place. Felt like I got a great deal. And very professional and polite, as well as informative.

  steven martin
3 weeks ago
Great service and very quick. Service techs are thorough and very courteous! Highly recommend.

  Jason Moseley
5 months ago
Did not get service. Attendant guided me in and then proceeded to goof around with his buddy's car and another worker in the next lane. Two other employees standing out front doing nothing. Only saw one person actually working. I left because this isn't Valvoline Wait a While til We're in the Mood Oil, this is supposed to be quick.

  Ellis Nkunga
a year ago
All I wanted was an oil change, but they ended up pulling out my engine air filter to show me that it was dirty. And when I declined to have the filter changed, they struggled to put it back and in the process broke my EVAP hose. They kept quiet about it, as if nothing had happened. I drove off, and immediately had a check engine light.Service: Oil changeService: Oil change

  Vargas Pet
a month ago
I had to take my own mecanic to tell them how to put in the rigth gasket that one they put in wrong and thats why it was liking,,no good my friends,no good

  Jennifer Finuf
a month ago
Always fast and friendly service! They getting done and do it right.

  Ashley Luzzi
4 months ago
Mark was kind and quick. Answered all my questions regarding my husbands truck plus answered some questions about my car and my last visit to Valvoline.

  Thomas Slaughter
a month ago
They are always quick and professional. Great products and services.

  Crypto Cutlery
a month ago
Great service. Extremely helpful employees.Highly recommended!

  Robby Mohr
8 months ago
Oil changes great. Fuel system cleaning, they will put your car in the shop for repairs. Went there August 3rd for oil change and they suggested a fuel system cleaning, which I regretfully agreed to. I left my car to sit while they did the fuel system cleaning. Billowing smoke came from the tail pipe when they preformed the service, revving my car at high rpms. One guy said that was normal.Drove home no problem. Got back in my car to drive to the store the same day and no power, engine barely able to even get my vehicle up to 35mph. Immediately drove it back to Valvoline. Manager looked confused and hooked up my car s computer up to see what was wrong. He said that he didn t know what was wrong but he will reset the error messages. Everything seemed ok though my gas mileage seemed a little off. Today same exact thing happened. Taking it to the mechanic shop tomorrow. Hopefully he can fix the problem.I would highly recommend somewhere else. Reading the reviews, I can see I am not the only person who wrongly trusted this place.*Never had any issues at all with our vehicle until they preformed the fuel system treatment.

  Chris Stringer
4 months ago
Always great service, and quick. It s been my location for a couple years now and I ll continue to come back.

  wuddlesdabadass
3 months ago
This guy were quick and professional, will definitely be bringing my other vehicles here

  Scott Hudgins
2 years ago
Gatorade bottle left under hood of vehicle. Had my oil changed and as I was driving down the road began hearing an odd noise. I immediately turned my car around and called and was told just to pull the bottle out myself. Once I arrived I still sat in the bay and waited for over an hour trying to allow them to fix and honor their mistake. Now I have to go to another shop and have this inspected. I had to ask for a refund, was never offered

  Haivan Hall
a month ago
Very friendly and not judgmental, felt welcomed and accommodated ! 10/10

  Steve
2 months ago
They get you and out pretty quick. I'm tired of doing it myself, and you can't beat the convenience doing it here.

  Billy Bo
a year ago
Fast friendly service and wait in your car until their done.Update- my second visit was a good as the first one. It was busy, but while cars line up waiting for service, when a bay opens up, they direct whoever ever is in front of it to move so that the next customer (based on arrival time) can be serviced. Impressed how they used the "first come first serve technique"Service: Oil change

  Lou Watson
2 months ago
Lovely young gentlemen and great service. Ladies this is where you go. They explain everything!!!!

  Kevin Brockhoff
a year ago
They were busy when I arrived. They directed me into bay 3 and no one said a word to me for 20 minutes exactly. Never checked my tire pressure, didn't discuss or offer any maintenance items that were due, or even open my air filter. When taking my payment I asked what about my air filter? I told them last time they said it was close, but they didn't have stock. The guy said yea I don't think we have stock on it because it's a tough one. They shut the hood and I popped it again and had to ask to see my oil level. I spent $126 after coupon and honestly feel I need to take it somewhere today and make sure everything is ok. I have been going to this location since it opened and another close prior to that, but this wasn't even close to good service.Service: Oil change

  Jennifer Reznicek
3 months ago
Great service! Super fast and no pressure sales.

  desiree d
8 months ago
Just got an oil change and Mark and Alydia were professional and very helpful. Excellent customer service skills by these two. Highly recommend!!!

  Melissa Turner
a year ago
My favorite part of my visit was seeing the entire crew working together as a team. They had some newer team members and every step was being well communicated. It was a respectful teaching environment.My oil change and tire rotation was quick and efficient.Services: Tires, Oil changeServices: Tires, Oil change