Payless Auto Salvage

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mayur Patel
a month ago
I had a great experience with Payless Auto Salvage in purchasing a replacement tire for my Chrysler 200. It is as easy to find the inventory online using their website and I simply called to confirm. I paid in advance over the phone and they were able to pull the tire off and had it ready for me to pick up the next day. I imagine you can also come to check out the part before purchasing if you prefer. Note that the receipt says no refunds although they may exchange a part if there are others in the junk yard.

  Stephen Mestel
5 months ago
What a wonderful experience working with Chase and Oscar! I was pleased with their graciousness but quite disappointed that they had parts listed that I wanted to order, only to be called back and told they do not have them. Waste of time!

  Star L
3 months ago
Very good experience. Bought a wheel for my prius for a very good deal and great customer experience. Will buy again!

  Cheryl Rust
2 months ago
The guys go above and beyond to help the customer out. They truly care about the customer.

  Alan Wolff
2 months ago
Fair price for headlight assembly for my '09 Prius

  Angel Soriano
4 months ago
We try to do business with them, just some of the worst customer services I ve seen anywhere in this industry.

  Diandrea Storberg
4 months ago
Very great and quick service! Great prices too!

  Johnathan D. Dial
2 years ago
I don't know what all the bad reviews are about. Maybe someone just had an off day. Anyway, these guys are really helpful and courteous. I walked in, one of them finished his phone call, then called another guy on his radio, and he showed me to the car immediately. I'm going back for another part today!

  Mark Welsh
3 years ago
Had 4 wheels, asked over the phone for the cleanest one, went to pick it up and it had a massive gash. Wasn't about to ask to see the others due to the extremely awkward vibes in the office.To be fair, it's possible the wheel they gave me was the nicest one... Possible.

  Adams_1998
5 years ago
Started my business with Payless a year ago. Bought a truck and the motor was hashed so I was recommended to them. Sam sold me a great motor! The motor has held up with no problems! I even got one of my friends to buy a motor and it's had no problems! Sam and his crew are awesome people with great prices and quality parts!

  Shane Taylor
11 months ago
My grandpops bought me my first vehicle from them, a 07 ford ranger, still runs like a champ. Will be going back soon to hopefully find another pickup

  Fred Asarisi
2 years ago
I have been to this place multiple times and received rather good service in spite of the 3 star rating they already have. I guess I made a huge mistake. I walked in at 4 minutes till 5:00. Door was open, everyone at their desk, also gate was open to get in. I told them I needed a part only to be told I would have to come back tomorrow. I said, I can't! I'm going out of town and need the part today!" He replied, "Sorry, all my guys are already gone." I said, "I was told it was already pulled." He said, " I know but I would still have to go back and get it."Ok, so I'm confused! Are you open until 5 or do you advertise that and actually stop earlier? I guess you don't want my business!! I won't be back and I will tell everyone I know not to buy from you.

  Sirena Evans
7 years ago
The experience that I had at this salvage yard was very good! The employee I talked to was very nice, polite and helpful. It took me a little while to walking around the yard to find the vehicle I was looking for. But when I found vehicle, I got the part I needed off myself and I paid a very reasonable price. I was in and out in about 45 minutes.

  Jordan Garrison
6 years ago
I've been to this place twice, both times to replace a bent rim and both times it has been an amazing experience. Amazingly cheap for a rim WITH a tire in close to new condition, the friendly staff never fails to help you get what you need (especially the guy with the ponytail upfront!). Always seem to have exactly what I need, when I need it, and way more selection than u pull it. Their system actually keeps track of which parts are on the cars as well. This will be my first choice to go to in the future.

  Serge TheUkrainian
7 years ago
Bought a set of parts. When received the shipment some tabs on plastic pieces were broken - negligent dismounting of parts. Also one part was missing and refused to refund. Said UPS stole it. Really!? Will not come back for any parts. Rude employee got personal when I told him about the problem and hung up on me. Will not answer emails. Buyer BEWARE!

  Service Mcgaugh
6 years ago
HE is a AWFUL person an business, I've been told to write the BBB about them, to try to bring awareness to this company and there scamming. They are scamming people with bad parts, and not sticking to the exchange policy. They take your money and tell you to get lost when you point out that there part is bad or don't work, they ripped you off , they get very rude and start calling you names. This is very bad place to buy anything from, and I have been informed if I can get more people to write to the BBB they will take action faster.

  Sean Barnes
5 years ago
Just talked to Sam to get a price quote. I've bought parts here before. Never again! He was totally rude and hung up on me when I said the price was more than I wanted to pay. Not even caring that there other parts I was looking for for the same vehicle and others I'm working on. I called back to ask why he hung up and he was even more rude! HE CAN TAKE HIS PARTS AND SHOVE EM!

  Paul Greene
2 years ago
Got a Tahoe from them its a great vehicle no issues runs super strong an they worked with me an gave a fair price I'll definitely be going back these guys were great

  Dwight Ennis
3 years ago
Called spoke with Sam he was very rude right off the bat.... He gave me a price on the part I was looking for said it would be next day before they could pull it I asked him if it was possible to get it pulled today so I could get it to my mechanic so my car could get fixed and his words exactly were DO YOU EXPECT US TO DROP WHAT WE ARE DOING FOR A $75 DOLLAR PART...... Must have to much money and doesn t need mine nor will he ever get it..... What a tool

  Priscilla Scott
2 weeks ago
Very good people.

  Erick de Carty
5 years ago
Excellent customer service with great pricing on spare parts. They may sometimes be busy with multiple folks calling, but they took down my information and called me back the following day to confirm my order.

  William Mize
3 years ago
Sam a good guy even when cold outside you should see him I'm glad I did just needed coil over pack (1) wasn't too costly sam even a rarity anyways

  Chase Hallsted
7 years ago
Great employees, extremely helpful to someone who wasnt car knowledgeable like myself. Good prices, very fast to answer questions, even if they were common sense to most people. Highly recommended.

  Nebulous Insomniac
7 years ago
I needed a transmission for my black Cadillac Escalade. And once I got it was the same as the transmission I was trying to replace. I had my receipt and I was returning their garbage and they wouldn't return my money or a new transmission. I wasted a thousand dollars that I can never get back. Not only that but the employee was rude. I would never return here even if my car depended on it.

  Benjamin Miller
7 years ago
Here is my first experience with them. When I was looking for a fan blower motor for my 2000 Toyota Celica they had about 4 or 5 options. They had 2 celicas and, I think, 3 scions with compatible blowers. I hadn't gotten around to checking everywhere yet but the places I did check didn't have any celicas with blower motors still in them.They charged me $20 cash or $21.80 credit/debit. I pulled off a couple vacuum hoses while I was at it and they let me have them for free. If I had found it at another yard it might have been cheaper, the fact is I didn't find it anywhere else and it was still a very reasonable price.Worth noting that they did offer to pull it from the vehicle for me and call me when it was done. It sounded like this would have been free. I didn't opt for that in favor of not waiting and hoping it was cheaper if I did it myself, though it doesn't appear that it was any cheaper.Also they have a public searchable online website for parts. Something I haven't seen with a lot of other places.Conclusion, not the first place I would look for parts, but it might be the last.

  Shirley Griggs
7 years ago
Man talks to customers like trash and should learn some manners but other than that the price was reasonable. We had to come back five times to finally get our radiator so we are never returning here.

  Jeff J
3 years ago
Sam is my guy. been a customer of payless auto for 10 years. atleast bought a thousand parts. Just like the name PAY LESS with great service.

  Wendy Ziebell
6 years ago
I called two days before I needed the part told I had to call 24 hrs ahead for them to pull it for me that couldnt call earlier. I called 24 hrs before I needed the parts they said ok they will be ready. I called the day I needed them they said for sure they would be ready by 3pm. My friend went to pick the parts up and they inform him that it would be a week or two before they would even begin to get the parts pulled for me.

  darlington paul
4 years ago
WORST CUSTOMER SERVICE IN AMERICA!!! DONT BUY HERE!!! THE GUY NAMED SAM WHO BRINGS HIS MISERABLE LIFE TO WORK TALKS TO CUSTOMERS LIKE YOU ARE CALLING TO GET FOOD MONEY. WHATS WRONG IN ASKING FOR A DISCOUNT? I SCHEDULED AN ITEM TO BE PICKED UP WITH DUGAN TRANSPORTATION ON THURSDAY AND THEY MISTAKENLY SENT THEIR DRIVER A DAY EARLY AND SAM CALLED ME THE NEXT MORNING YELLING EVEN WHEN I TRIED TO EXPLAIN IT WAS THE TRANSPORTATION COMPANY's FAULT BUT HE WONT LISTEN.... CUSTOMER IS ALWAYS WRONG WITH THIS COMPANY.

  Stanley Parks
a year ago
Nice area. Just didn't have what I wanted today.I will still go back another day and look for more items