Landers Toyota NWA Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Katie Sikkema
3 weeks ago
I took my car in for an oil change. They did a thorough check of my car and prepared me for up coming maintenance to prepare me. I had the chance to speak with the Manager Jason Jones. Very friendly and accommodating guy! I had a great experience with their service.

  Sam Shoemake
6 months ago
Amazing. You make an appointment for an oil change and spend the entire day waiting for them to do what jiffy lube can do in 10 minutes. If you don't want to waste your Saturday in the lobby, you are welcome to pay for a loaner. Fantastic!

  GoneMudden
6 months ago
Bought a used car from them. Had couple things that needed fixed and they fixed with static. It was a pleasure doing business.

  Francesca Kriegbaum
6 months ago
Before going to Landers, I've always had terrible experiences at dealerships... this is not like other places. No one will try and upsell you on anything and they are not pushy. Great experience every time I go!

  kirby otwell
11 months ago
I brought a manual key into this service center to have a new electronic key programmed. I did not have a master electronic key, so I was told it would cost more, no problem. I was also told the key I provided was aftermarket, which it was, because I did not want to pay the crazy price they charge for an official key. What I was not told is that they use a third party service to program electronic keys that are not official. That third party ruined a computer in my Corolla that caused me $2000 in towing fees, new batteries (what I thought the problem was), part fees, and mechanic fees. I called this service center back by the time I was told he a different mechanic what the actual problem was. Lake was incredibly apathetic. Sorry we have no liability . How about at least telling me that there s a chance my car won t even work after programming a key? I probably wouldn t have got the $500 key in the first place. They do not care about their customers here.

  Christopher White
7 months ago
Good but slow on service car .appointment was at 1015 , didn't get out till 100pm ....also the charge for use of computer was a bit much .I mean if they found nothing I still had to pay 150$ rip off I think

  Jakeb Klein
a year ago
Very organized and well structured. Was very grateful for the detailed service without the feeling that you're being upsold at every turn.The fact that they are full service, makes it an easy one stop shop.

  Donna Serio
a year ago
We bought a vehicle from them. Bought a prepaid service maintenance package. First service was ridiculous they had my car a whole day for an oil change. After that we were told to always make sure they had the parts needed. I was assured a week ahead of time that they had everything. I arrive at 10:30 for a 10:45 appt. 2 1/2 hrs later when I finally ask why my car isn t ready they tell me they DO NOT HAVE THE FILTER and so now they will have my car for another day FOR AN OIL CHANGE. This has been terrible service and no reason why it should have happened. And seriously an attitude of well it just happened . Not okay. I did my part, the least they can do is not waste a WHOLE DAY on an oil change.Service: Auto maintenance

  Robert Squiers
8 months ago
Brought my vehicle in for a leak in the roof. They charged me to clear out a passageway for water. The roof continued leaking after the first rain. They did not fix the issue and refused to reimburse me for something that was not necessary to do.

  Carina
4 years ago
I am not one to leave a bad review or complain but Toyota really outdid themselves this time not once, not twice, but THREE times!I dropped my car off for regular service Saturday, January 25. When I went to pick it up they told me one of their technicians hit it. I was in shock and in disbelief. You would expect them to be more careful with your vehicle.They did apologize and told me they would fix it and take care of any charges and give me a rental in the mean time. (Which I was ok with because accidents happen.) My car was still drive-able so they asked me to come back on Monday drop it off and then they would give me a rental. Which caused an inconvenience making us late to work. Moving forward, took them about a week and a half to finally finish it. We went to pick it up on a Friday morning (once again making us arrive late to work) didn t notice anything wrong because it was an icy morning. Throughout the day we noticed the paint colors did not match! We called the service advisor around 10 am and left a message to call us back. 4 o clock came and still haven t heard anything back, so we had to take it back (here we go again missing and leaving work early) once we got there the said service advisor admitted that he should ve inspected the vehicle before giving it to us, which he did not. He wanted us to come back on Monday to drop it off and get the rental. I had asked him why he couldn t give us the rental that day (Friday) and he stated because they would be charged an extra two days (the weekend) I put my foot down on that one and told them that was not our fault that we are missing work when this isn t even our fault so they went ahead and gave it to us. Moving forward took them about 3 days to finally have my car done. We went to pick it up and it still wasn t 100%. At this point I am pretty upset. It was missing one of the door edge guards. They did not have one in stock so they had to order it and they told us they would let us know when it arrived which would make a 3rd trip to Toyota. Which once again made us miss work. My car is FINALLY back to the way it was when I initially dropped it off for service. It is VERY frustrating that I had to go through all of this. I wouldn t have been so upset if they would ve returned my car 100% the first time I went to pick it up.

  Mercedes Warren
2 years ago
I took my car in to get it serviced. I had my toddler with me and so I got the stroller from the trunk and we walked around. They told me it would be a 2 hour wait. That was fine I walked around the lot. The guy that was doing the service for me took my phone number when I checked in and then came and found me to ask about replacing the brakes. He told me then it would be about 15 more minutes. My daughter was starting to get fussy so we walked in front of the service bay in circles waiting for my car. After 1 hour, I went to see if it was ready yet, and apparently they texted a different number and no one bothered to come tell me it was ready, even though they could easily see me and my daughter watching for the car. Also, someone left their empty 7Brew coffee cup in my cup holder. Disappointing.

  Joel Miley
4 years ago
From the time I dropped my vehicle off at 7:15am, the dealership was buzzing - likely a rolling 10 vehicles coming in for various reasons, ALL of them being greeted and checked in like clockwork. The shuttle was so prompt, I didn t get to finish my donut and coffee. I received periodic text messages throughout the morning regarding my vehicle s progress and literally 11 minutes after I received confirmation of the shuttle, I was on my way back to the dealership to get my vehicle. And then they apologized for being so busy. I m not easily impressed, but days like this is the primary reason I am on my third vehicle from this location.

  Sonya Liu
2 years ago
The service team here is always the best! They're friendly and attentive, I've been coming here for 10+ years and have never had a bad experience. The sales people is a whole different conversation but the service team is EVERYTHING and the one reason I keep buying Toyotas .

  Justin Jennings
4 years ago
First time going to Steve Landers Toyota. I will have to say their customer service is great!! I had to have some warranty work done on my 2017 Toyota Tacoma TRD off-road and Lake went above and beyond to make sure that everything was taken care of for me. I didn't have to do anything. Thanks again Lake and Steve Landers Toyota!!

  JL Reyes
a year ago
They need to get better overcharging people on service! They charged me for rotation and they didn't do it I told them about it and I still got charged.

  Tom Freking
4 months ago
Great service and helpful employees!

  R S
3 years ago
I purchased a 2011 vehicle from them in February. In March, there was a small storm that caused some minor dings. Upon inspection in April at a reputable body shop, it was discovered that there was serious roof damage that was never repaired properly and now required a total roof replacement. That cost more than the vehicle was worth so the insurance company totaled it. I had the vehicle for 2 months. Between deposit, taxes, tags, and other costs, I'm out over $2,400 cash on this vehicle. But now, I don't have the vehicle either. I immediately called Landers to make this deal right because they did not disclose the serious prior damage before they sold it to me. Per Rodney Plack, Mgr., the business totally refuses any and all responsibility. His opinion was that I'm "stuck with the losses on my own. Too bad." I will never ever purchase anything from them again!

  E B
2 years ago
This place is always trying to upsale on service or parts or something. I have never had a visit they didn't say something was about to wear out. They are very customer service oriented and I appreciate their kind and courteous demeanor.

  Larry Reppert (Juntoa)
3 years ago
My 2011 Toyota Corolla is getting recall work done today. Steve Lander's repair shop is very professional. I was able to get a courtesy shuttle ride home and will get a pickup later today. This service alone makes using their shop very easy, comfortable, and pleasant. Their customer service is 2nd to none, it has been the very best in my experience.

  Schkade Bakr
a year ago
Good Marcus tried hard but didn't have much to work with. Almost no one has much product to offer.

  Jim Harton
2 years ago
The dealership s service and sales department has always been prompt and upfront during transactions. I have had zero bad interactions on multiple vehicle purchases and service appointments.

  Heather Biehl
4 years ago
I've owned Toyotas for 10+ yrs and have used 4 different Toyota dealers for service in multiple states. Steve Landers service is by far the best! Fast, on-time appointments and friendly service. Awesome team here!

  Sharon Kincaid
2 years ago
They did their job and that is all they did. I guess the $150.00 I spent on a battery was not enough to warrant a smile. A nice young man did carry the battery out to my car.

  Bill Derrick
2 years ago
The salesperson name BlackBerry was one of the best sales personnel I've ever he was kind patient and when we told him what we wanted and the price that we enter then he was spot-on what's the best car salesman I've had in my sixty years thank you very

  Rosemary Wilkerson
2 years ago
Excellent service and I appreciate Mark's explanation of my service and a long range plan for upcoming service needs because my truck is at 1010,000 miles now. And I want it to last a long time.Service: General repairs & maintenanceService: General repairs & maintenance

  Phyllis Pirolo
3 years ago
The staff at Steve Landers makes you feel like family there they even remember your name and that is unheard of these days also their service department is fantastic their mechanics really know their stuff thank you very much for being there for us who depend upon you to keep our cars up and running

  S. Henry B
4 years ago
I took my car in several months ago looking at a trade in. $1,000 was all they would give me. Kelly Blue Book value was nearly $11,000. I sold the car for $9800 cash and took my business elsewhere.

  Crystal Russell
2 years ago
Very professional staff. Quick service. Lake Mills was on top of his game with great customer service.

  Karen Nielsen
2 years ago
Ok nice ppl polite, but couldn't fix my car. Had to get factory involved, so we sit and wait.

  Vivian Carpenter
2 years ago
Service is always great here. They treat you right, thats why we keep coming back.