Heartland Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jonathan Taylor
4 months ago
Without a doubt. The most caring dealership in the area. These folks care a great deal for the customers. From finding the right vehicle and financing to the stellar service department! You simply cannot beat this team!!!

  Frank Lightfoot
4 weeks ago
Let me tell you about these guys up there at Heartland Ford in Heber Springs!!! Jeff Morrison, Jody Harris, and the rest of their crew are absolutely TOP NOTCH!! They made the complete experience easy and stress free!! Upfront, honest, high character folks at Heartland. They will have my families business for life!! Thank y all so much for helping us with the purchase of our dream car!!

  James Everett
3 months ago
Hayden was very helpful throughout our buying experience. He was able to secure us the price that was a little over our budget but still workable. The employees were willing to stay late to finalize the paperwork. We traveled 86 miles to this dealer because they had the exact truck I was interested in. Thank you all at Heartland Ford for making our buying experience a pleasant one.

  Paula
2 months ago
These folks are great! They went above and beyond to find something specifically to fit my needs. Im so grateful. I have not picked up my vehicle yet so I'll add another star im sure after I get my car. Ty Heartland Ford and Jennifer Turley!!!! Thank you for all you're hard work and patience!

  Ricky
2 months ago
It was great when I purchased my 2020 F-150 new. No problems, but I just purchased a 2023 F- 150 and they messed up the paperwork. I have made contact with them several times by phone and in person. They have yet to resolve this issue and don't have the respect to even return a phone call to update anything with you.

  Michael L.
10 months ago
Jennifer Turley is AWESOME!!! We were looking for a 2023 Expedition 4x4 Max either a Platinum or King Ranch and Heartland Ford happened to have a King Ranch, our trade was a 2022 Expedition 4x4 Limited, nothing wrong with it, my wife and I just wanted the Max and better equipped. So when we call, we got Jennifer, and we were so fortunate to get her. From the very beginning she did everything she could to get us the deal we wanted, and believe me I beat her up pretty good and she took it like a champ... lol. Now we got the car we wanted and Jennifer has a customer for life. She is exactly the type of person you want to do business with. I recommend Jennifer to anyone looking for a new vehicle and AWESOME customer service. I can not say enough great things about Jennifer. I honestly believe that people can make or break a company, Jennifer is one of those people that can make a business successful. Jennifer, thank you so much for getting us in the car that we were looking for and making my wife very happy. I will be coming back for my truck, and will be referring you to all my family and friends. Again, thank you for everything.

  Tarren Canamore
5 months ago
It was a great experience working with Jennifer. She was so helpful and kept in touch with me the whole process! She helped us do something we didn t think was possible! Such a great place to buy a vehicle! Definitely recommend.

  Missy Daugherty
a year ago
In the market we are in today it s hard to find honest folks willing to work for you. The entire staff at Heartland will work for you and with you! They have a top notch service dept too! If you are in the market for new or preowned vehicle go see the folks at Heartland Ford!! No pressure and always a Great experience!!

  Miles Johnson
5 months ago
My experience is with the service department.We have a 2005 Ford 500 that developed a miss in the engine. I made arrangements to have the service dept diagnose the problem and it turned out to be an ignition pack on 1 of the cylinders. So I followed the service writer's recommendation and had a complete tune-up done. $723.00 later, I picked the car up and on my way home it started missing again. I called and was told to bring it back, which I did and it was a minor issue that the technician fixed right away. Afterwards I was advised that it would be a good idea to replace the EGR valve, so I made another appointment for that. It was well over $300.00 for that job.The next day Afterwards, my wife got in her car to run some errands and told me the "brake fluid level" light was on in the dash. I raised the hood and the brake master cylinder was nearly empty. I filled it up and really didn't think much about it until yesterday my wife said that the light was on again, and this time I looked under the car and could see where fluid had been leaking on the driveway. So I filled the reservoir back up and left it to sit overnight. So this morning, the brake fluid reservoir was only half full. I filled it back up and called Heartland Ford back, the were able to look at the car this afternoon.Now I had already found the source of the leak and it was the plastic brake fluid reservoir. So I was able to save the service Mgr some time there.Now here's my problem....the car has been in their service department 2 separate times and both times the technician was working in the vicinity of the brake master cylinder, and the service Mgr wouldn't even entertain the possibility that one of the technicians could have bumped the master cylinder causing the leak. However, for $578 they were going to be happy to install a new one. Needless to, that's not happening. Disappointed doesn't begin to describe how I feel about this situation, however, regrettably Heartland Ford will not be getting any more of our business

  Kirsten Zieres (mama bear)
7 months ago
This was our first appointment with Heartland Ford/Quick Lane for service on our vehicle. Once we figured out where we needed to be, the service was quick, friendly and professional. They were able to pull up our Ford Pass information and connect to their systems. Once the vehicle was ready, we were given a high-level summary of what was found, and we were on our way. Thank you for taking care of our vehicle!

  Chris Stone
a year ago
We just bought a new mustang for my wife at heartland and the staff at this dealer was super helpful and they made it so easy to get what we wanted .go see triston hill and the sales manager.also the finance manager was super awesome .thanks heartland ford will definitely be coming back

  Casey Rodriguez
2 months ago
Experience could have been better. Salesperson should have been better informed. But overall I was happy

  Robert Blahnik
2 years ago
Thomas & Ryan were great to work with! Ryan helped me set up Ford Pass and my issue on the truck I wasn't even planning on trading in! He took me to the best salesman in the building Thomas Kyzer who sold me my brand new F-150

  Robert Schmoutey
7 months ago
They were very easy to work with. Very friendly. They made our experience great. They delivered our vehicle to us making the purchase go without any hitches. Thank you to Andy and Tristin for delivering our truck. Thank you Heartland Ford

  Richard Burgreen
8 months ago
Okay, I'm going to update this review. The sales team helped me out as best as they could. It did take a while to get the paperwork to get my tags. However, the service department is mainly with this complaints about how can you go and say you're doing a service but don't even check an air filter and then on top of that missed two fuel leaks. Do not recommend going to them for services.

  DTC
a year ago
Posted an Expedition online, so I contacted internet sales. Drove up by appointment only to be told that they were going to add $1000 to run the vehicle through inspection. After driving the vehicle, informed them that I didn t feel good about my wife taking it with a screw that we found in the tire. Salesman was not concerned and never offered to repair if we purchased. Only told me that that would be included in the $1000 add on inspection. We worked on a deal, but after all of this I felt that my business was not important to these guys, so we walked away as the sales manager then started to ask what can we do? I have purchased a lot of vehicles and have never felt so low as a customer. My business was obviously not important to them.

  Laura Pearce - Cureton
a year ago
If you need a vehicle with the absolute best service and no hassle go see Brandi Copeland at Heartland Ford in Heber Springs, AR!She was so knowledgeable, patient with my questions, so friendly, and made me feel like family! She got me approved with no hassle in just a few hours! And as if that wasn t enough she personally delivered my new vehicle to my door that very afternoon! I never had to step foot on the lot!!! Can you say absolutely Amazing?!?! Take it from me- if you need a vehicle, forget wasting your time with pushy salesmen, haggling prices and making you feel awkward! Go to Heartland Ford in Heber Springs, or call and ask for Brandi Copeland, she truly made this buying experience spectacular for me - and I can assure you that you will not be disappointed!!! Let her make your day just like she did mine!!!!Thank you Brandi!!I m so excited to be a new member of the Heartland Ford family!

  Seth Tacker
11 months ago
Walked in without a car and walked out with one. Super helpful and simple, great experience. Thanks RJ!!!

  DonnaSue Smith
3 years ago
Best experience I have ever had!! They got me in the SUV that I wanted. Ryan is great!! Also Todd their finance manager is great. Wonderful service

  Claudia Fredricks
a year ago
I recently purchased from Heartland Ford and was more than pleased by the product and service. RJ even delivered the vehicle to me in Nebraska all the way from Arkansas. You wont me disappointed if you ask for RJ for your next purchase. Claudia

  Judy Dickie
a year ago
Once more I can not say how efficient and helpful this service department is. Tara you and your staff in Heber Springs ARROCK . Thank you for helping us stay on our travel plans, appreciate the very respectful and speedy service!

  Joyce James Agency
a year ago
Love the service here! Tara and Shawn run a tight ship and they are on point with getting my vehicle serviced! Tristen is very knowledgeable and helped answer questions on my accessories. Highly recommend!

  Sherry Brewer
a year ago
If I hadn't been in a hurry and could have waited for them to locate me a ride I would have waited and used Heartland. Friendly. Helpful. No adding to the bottom line, fair trade in prices without haggling. And wonderful maintenance incentive!

  Misty Tate
3 years ago
We had a great experience buying a truck from Ryan. He had handled all the details before we got there and even had the truck we wanted delivered from another dealer! Less than two hours and we were out the door in the exact vehicle we wanted. The finance process was also streamlined and extremely expedient and easy to navigate. Nothing negative to say about the experience at all.

  Joshua Hankins
a year ago
I 100% recommend, if you re in the market for a vehicle, go see Brandi Copeland at Heartland Ford in Heber Springs. She went above and beyond to get me the best deal! Randy Qualls in finance was awesome! And The sales manager Tex Holmes did an excellent job! At Heartland Ford, they made the whole process easy and worked hard for me. 10/10

  Cheryl Reinig
2 years ago
We took our Ford F-350 to Heartland for some repairs and they were amazing! They loaned us a Bronco when it was clear they needed to keep the truck. They found an additional issue and were able to get all the work done when they told us it would be done. We were so happy that we took our truck to Heartland for service. Tara and her team do great work!

  Johnnie Dearien
a year ago
Do not use them, absolute scam. I was charged 2000 dollars for brakes and an abs censor i barely make more than minimum wage they fixed it in a few hours and charged me 500 dollars in labor!!!!! All because i was changing my brakes and decided to take it in due to not having the correct tools, they replaced the abs censor and didnt even change the brakes right and when i left the car was extemely unsafe to drive. After taking it to a mechanic i trust we realized that while it was parked it magically had the rear hub assembly destroyed and i have a 8 month old son i have to care for and drive with. In addition to my car being more messed up they disconnected my battery cable while they waited for me to come up with the 2grand and nobody knew how to put it back on!!! This place takes advantage of good people and doesnt care about the working man or children i wish i could warn everyone in this good town

  Jami Nash
4 years ago
Great service! Kirk, Steve, Bryce and Cameron were awesome to deal with. Got a great vehicle and will be happy to use them again!

  Gary Grant
3 years ago
Had a great experience with everyone at Heartland Ford. Not a negative comment from me. Best deal I could find and I checked other dealers plus I got to buy local. From sales, finance and service department, everything was top notch. They went out of their way to accommodate me. Highly recommend!

  Randy Brassfield
3 years ago
This is a dealership is a great place to buy a vehicle from cause Jerald( salesman) took care of my wife and I. They found the truck I wanted and offered to even have it delivered to me. Payment was a little higher than I wanted but the experience was good. The only " bad " thing was the time it took to get the deal done but at least they took their time to make sure we were taken care of. Buying a vehicle is a commitment and it should take some time. Will recommend them to anyone.