Crain Volkswagen of Fayetteville Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Christine Cook
2 weeks ago
Emily Loriaux in the service Dept found my 2012 VW Passat TDI had a few months/miles left on my warranty...they got me right in to assess some issues I had started experiencing with the vehicle on a recent trip to Arizona. One part is under warranty and will be taken care of when they schedule me in the next couple weeks. They also put new batteries in my key fobs (2 of them) and didn't charge me for it. Really appreciate their professionalism and efficiency.

  Oliver Maher
7 months ago
Absolute zero for these guys. Want to know why? Try to call them. I have been trying to reach them for two days and they never pick up. When I finally reached someone I was told someone would get back to me that day -- surprise, no one did. How in the heck do you do business when you refuse to answer the phone? It is not the responsibility of the customer to drive there every time there is a question. If you are that busy either, 1) VWs stink and need a lot of service or 2) HIRE MORE PEOPLE!!!!!!Do yourself a favor and DO NOT buy a VW. The Rogers VW dealer is no better.

  Jason Martin
a year ago
Took my 2017 Volkswagen Golf in for a repair to the coolant system on October 12th. It is now December 31st and they still have not completed service. Mack at the service counter seems to drop the ball time after time in getting the vehicles serviced and completed, as well as communicating what is going on. Andrew the service manager informed me via phone he would be calling me himself to ensure I had updates everyday between one and two, itregardless of whether there was an update or not. That was December 23rd. I have yet to hear from him since. The only way I can find out any information is to go up there and then I get treated like I'm putting them out. Crain VW service seems to have no idea of what customer service is nor do they care. I will be taking all 3 of my VW vehicles to the new dealership in Rogers from now on. This is absolutely ridiculous.Update: we received the car back on January 7th, only to find the heater not working. We took it back January 9th only to be told we had to pay yet another diagnostic fee PLUS a repair cost. This is ridiculous considering the heater worked prior to our initial contact with them and they disassembled the entire coolant system when the worked on it. You would have thought they tested everything out prior to returning it to us. Not to mention there wasnt even any windshield wiper wiper fluid in the car. I mean what are these people doing? Today is February 10 and still no car. It's getting less and less likely that Crain is capable of fulfilling their "Crain Commitment". I will definitely be utilizing Everett in Rogers from now on.Service: Engine repair

  Troy Caudle
2 months ago
Excellent service. Bradley Cooper was great to work with.

  Jeff Mincy
2 years ago
My wife and I purchased a vehicle from Crain VW Fayetteville and their staff went above and beyond our expectations with needed follow up service and repairs. The Crain team showed exceptional commitment to service and dedication to their customers. The entire staff was responsive to our requests and needs including the top management. Kudos !

  lone wolf
2 years ago
I showed up for my scheduled appointment and was pretty much told to go f my self, because some one else had lied and scheduled a service then demanded full repair of their vehicle. I guess I'm stupid for thinking that when you schedule an appointment you get priority.

  Brett Ake
3 years ago
My wife had car towed in, wouldn't start. They took care of it, had car back on the road in 2 hours. Battery replaced for free under warranty. I must admit, she did tell me the shop was a bit hard to find. But still.. Aces.. She was stranded 200 miles from home, they took the stress out of the situation. Thanks...Services: Electrical, BatteryServices: Electrical, Battery

  kethireddy siddartha
2 years ago
Bought a new VW . The service was exceptionally good. All the team members worked hard to have a smooth transaction and they are willing you help you when anything goes wrong with the car.

  Squidkay
2 years ago
The customer service guys at the front desk are very polite and sweet. They provided me with options for my VW GTI, and helped me understand what I need for maintenance.

  J.B. Ross
2 years ago
Drove in from LR to buy a used VW Gti and the experience was really pleasant! Props to Hunter for helping me out!

  John Johnlewis1946 Lewis
2 months ago
Wastes time with out being truthful.

  Fu ren Zhang Durandal
2 years ago
Didn t put mileage sticker on car for next oil chang/inspection no free coffee as in other placesServices: Tires, Oil changeServices: Tires, Oil change

  Anthony Colletti (ascolletti)
2 years ago
clean and comfortable environment- friendly staff - competitive pricing - overall excellent service experience

  Rebekah Rose
2 years ago
Great customer service will buy again or refer a friend!

  David Lazaroe
2 years ago
Very nice people, very pleasant service call

  Cheryle Ashworth
2 years ago
Super