Jim Click Mazda East Tucson

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Miles Granados
5 months ago
This place is a sorry excuse for any kind of customer service and management skills, I have been a loyal customer for several years always bringing my truck in for the maintenance for life, almost 2 weeks ago I had my service due and I have a habit of checking under the hood to make sure everything looks good and I noticed my engine cover was cracked, I spoke to Josue and we caught up with service manager Barry, who was very unprofessional and was in a pick-up truck trying to leave and did not have the respect or proper management skills to get out of the truck to introduce himself or address my issue. He stated they never remove engine covers nor even touch them which it was clear to see someone who was working on it leaned on it and broke it. Had they have been honest and upfront there would be no problem just a simple sorry and replace what they broke, I have sent multiple emails to them and made multiple phone calls to the GM David and still almost 2 weeks I have not received any response almost like they are trying to avoid the situation. Horrible management and communication skills from the whole team very disappointed on how a loyal customer is treated as such. You can see clearly in the picture how someone was all over the engine cover, but according to the service manager they do not even touch them on any vehicle. Maybe if he would have got out of his truck to come see my concern he would have seen this was a problem.

  Macie Blankenship
2 weeks ago
Bought my first new car from here and had a great experience. We got an amazing deal on a brand new CX-30 with an unbearable APR. Our sales representative Renee was super helpful and walked us through every step of the way.

  Jerry Divijak
a month ago
On Feb.16, 2024 I brought my car into Jim Click Mazda at 7 am because my passenger front tire was down to 18 psi for the 2nd day in a row. Late that afternoon the tech.'s concluded that a new tire was needed as the current tire had holes on the shoulder and repair was prohibited. I was due a discount on the tire. When vehicle was picked up the service advisor indicated that the discount was provided on invoice number M4CS364736. THE TOTAL WAS $163.63. I did not see any discount applied on the invoice. On Feb. 17, 2024 my passenger front tire was down to 18 psi again! It turns out that the tire valve needed replacing. On Feb. 19, 2024 I spoke with Ricardo who is the Mazda parts manager. After his review of the invoice, he indicated that I paid full retail and no discount was applied. He said he would speak to Prince, who is the Mazda service manager. I then spoke to Prince who indicated that this issue is between me and Ricardo the parts manager. Ricardo indicated that my credit card would be refunded the discount. Today is March 16, 2024 and I received my credit card statement with NO CREDIT FROM JIM CLICK MAZDA! I have been professional, patient, and tried going through the proper channels to resolve this situation to no avail.If you enjoy being charged for a tire that in actuality was not needed, like being overcharged and not receiving your discount, and love being lied to right to your face, then by all means bring you car here and ZOOM ZOOM to your DOOM.

  David Kirkwood
7 months ago
I was willing to travel a long distance to get the best deal on a new car, and that deal ended up being at Jim Click. The deal they offered me on a new MX-5 RF made other dealership's eyes pop when I tried to get them to match or beat it.Riley was the Salesman I hooked up with at Jim Click, and he is definitely the guy to go to. He is extremely passionate about cars, beyond just salesmanship, in the exact kind of way you want your dealer to be. He will make sure you leave with a vehicle that fits you best, not line their pockets the most. Meanwhile, I suspect Kevin was the real wizard behind the paperwork that got me the deal that broke the back of nearly every Mazda dealer in Arizona. Kudos to both of them.

  Philip Gil
3 months ago
I have been to this dealership once before for a routine inspection and that one appointment was enough for me to travel to Phoenix and get my vehicle serviced at a Mazda dealership up there. I made an appointment with my new to me used Mazda. They checked me in and sort of waved me to their lounge where they told me it would take 1.5 hours for a service inspection. Almost 3 hours later my inspection is completed and they present me the paperwork with the previous owners information. They had been calling out the previous owners name in the lounge, which not surprisingly nobody answered because I own the car now and not the previous owner. After going over the inspection with the advisor I asked him why I needed to perform hundreds of dollars worth of preventative maintenance. He could not give me an exact answer. Not only did this initial service leave a sour taste in my mouth, but it is near impossible to get ahold of anyone in the service department. You have to schedule weeks in advance for an oil change or even to get a battery tested! It s so very unfortunate that the only Mazda dealership in Tucson is so awful. I truly hope another one is built in Tucson in the future, otherwise I will continue to drive to Phoenix for service.

  Gloria Gutierrez
4 months ago
I purchased my car back in August this year, Riley and Franklin helped me make this a wonderful experience. I had expressed to them that I had a very busy schedule and that I couldn t spend the day at the dealership to take my car Riley asked Franklin to help me test drive the car at my convenience and Riley then got all the paperwork ready while I was at work. Then the next day both Franklin and Riley delivered the car at my house! I can t express how grateful I was for all their help, they went above and beyond to make my experience easier & enjoyable.

  Victoria Young
3 months ago
Service center is worse than awful. Can that be a thing? I have a recall on my vehicle that has KILLED 28 people due to sharp metal objects being ejected when the airbag is deployed. I have called them over 8 times being sent straight to voicemail. The one time I got through to them, the technician said his supervisor would call me back and never did. This recall is killing people and they do not care. Please buy, get serviced somewhere else. These people have no morals and it s sad. I still have not gotten an appointment with them and it has been three weeks. BBB definitely needs to be reached out to. Called Phoenix Mazda once and have an appointment in a week and made it a priority.

  Jerry Rivera
a year ago
It was a pleasant experience. Riley was very knowledgeable and confident in his knowledge of the vehicle and all the features. He knows the cars he sells very well. We were very happy with this purchase.

  Courtney Sapp
3 months ago
The Jim clock Mazda service center is careless in their handling of other people s vehicles. I went to have my maintenance for life done there on December 29th, and came back to a car with new scuff/scratches on my steering wheel that were not there before. Although it is nothing more than an aesthetic problem it is very annoying because a car is a big investment and I should be able to trust that the people employed by the same company I bought my car from would be respectful enough to get my car back in the same or better condition than when I drop it off.

  Xandy D
2 months ago
If you are a girl, come in with your boyfriend or father or some other man and maybe the people here will talk to you with some respect. I had a really bad coolant leak and was told at a repair company that they didn t have one part and I should go to Mazda to get it so that they could complete the repair. They didn t know the name or part number and neither did I so I went in to show someone at Mazda so I could get it. When I got there the man at parts looked like he couldn t be bothered with me (or anyone really). I felt so uncomfortable and unwanted. I was treated like I was stupid the whole time, and then when I pointed to the literal part the guy goes oh I know what that is , goes in and looks it up on his computer and he tells me the part name and number and that it s over $500 bucks. I left because they said they would have it in 2 days. Well in those 2 days that I was waiting I was glad I was smart enough to look up the name of the part he gave me only to find out that it looked nothing like the part I need. Did my own research using what I knew and found the right part and it was only a little over $100 bucks. Came in the day I was supposed to pick up, same experience with the same man, was treated like I was a nuisance and EVEN THEN I never told him he was so wrong about what I needed, I just told him I realized I found the correct part I needed (essentially putting the blame on me for asking for the wrong thing to avoid confrontation) and I got the right part. That small mistake wouldn t matter much to me if the man helping me at parts didn t treat me like the biggest inconvenience to ever walk into his job. In the end I got what I needed but at little to NO help by your person in parts. Please hire people who don t look and treat people like they hate their lives and jobs. I guarantee if my boyfriend came in with me, he would have been treated a lot better.

  Claudia Campbell
5 months ago
I knew that I wanted a Mazda CX 90 PHEV, but wasn't at all sure which dealership would get my business. I had read positive comments online about Riley McGee @ Jim Click Mazda, Tucson, so thought I would give them a try and asked specifically for Riley when I called. With only 20 minutes notice, Riley had the car parked and ready for me to test-drive. Negotiations with him, including both a purchase and trade-in, were smooth and comfortable. He was calm and friendly throughout the process and worked hard to make the best deal come together. He seems both knowledgeable and fair and I would highly recommend him to anyone looking to purchase a Mazda in Tucson. You won't do better than Riley McGee!

  Matt J
a year ago
I will do my best to summarize my experiences, from 2020 until now. For context, I'm a long time Mazda owner (4 so far), purchasing all in San Diego, CA where I am from. I had great experiences each time with the dealer there, John Hine. Not so much with each trip to Jim Click Mazda (Automall as well as Wilmot locations).*all appointments were scheduled well in advanceJune 2020: I had been hearing a strange semi-intermittent noise in left front. The sound couldn't be reproduced so I was charged a fee for not finding a problem. I heard the noise on the way out, went back and the manager (Eric) heard it. From there, they applied the fee to my warranty's deductible, thankfully. Not a major issue but it was inconvenient having to reschedule for the actual repair (a bad bushing).4/2021: Greeted with a "Yea?" when I drove up then told to park on the side and buy my own cabin filter and bring it to the service department to install. That was new to me. Was told it would take 3 hours only for that, no other inspections. Then told by someone else it would not take 3 hours and fluids would be inspected. Took over 2 hours, nobody reviewed paperwork, cashier said all was good despite my battery being 'fair'.4/2022: Took my Mazda for recommended repairs, including new spark plugs. The price seemed a bit high for the plugs, so I called about it. The next day, I received a voicemail from Barry (service manager) that I was overcharged $65 due to some error. Initially told to take it as a credit toward future services, but was not ok with that. Ultimately, after a week and attempts to reach them, I was sent a check for $65 in the mail - no responses otherwise.3/2023: The Infotainment system had stopped working about a year prior and I went to have it repaired (covered by warranty). Several hours after dropping my car off, I heard back that it was my CMU and they were waiting to get approval for repair from the warranty company. They had to keep my car overnight and I didn't hear back until next afternoon that they started the repair, might take until Friday. Heard back a couple hours later that my car was ready. After leaving, I found that they removed my navigation system (only a compass now). They had previously offered to update for $170, which I declined, but never stated anything about removing what was there.The next day, on my way to work, I noticed some damage to the Infotainment system's internal screen, which doesn't require the screen to be on to see and I would never have missed it if it was there before taking it in. I tried to reach out to Barry about that and the navigation system, only got a one line dismissive email that ended in "...". I even called David (general manager) the next morning - Saturday - and he said they'd be in touch Monday. Monday came and went with no contact. My warranty company cannot help remedy this, so I'm left to write a review and contact places like the BBB. Unreal!Sorry this is such a long review, but I wanted to share my experiences!

  Arnav Konijeti
4 months ago
I can't speak to how good the sales department is or isn't, but the service department tried to upsell me on a coolant and transmission flush when I was there for a routine service. My car has only 30k miles. The manufacturer only recommends coolant flushes at 120k miles, and a transmission flush only when changing part or all of the transmission. Please check your owner's manual on the recommended service and don't get caught up in the upselling nonsense.

  Vicki Maiz
4 months ago
First time visiting this service dept, and last. As a young single female, they tried to take advantage of me by suggesting maintenance that Mazda s offical maintenance schedule does not suggest. And because I declined these frivolous charges, they didn t pull my car up after the service, like they did for every other customer I saw while I waited. They kicked me to the curb since I wan t gullible.

  K S
5 months ago
Would give 0 starts if I could. Do not take your car here. My boyfriend took our car in for a concerning issue. They seemed great and even sent us a video showing their diagnosis, said they would fix it, and even said that would run it through a wash. None of that happened. They charged $500 and fixed nothing, the next day our car had the same exact issue. They re also impossible to get ahold of, won t return our calls. Dangerous and deceptive business, we ll be seeking further action.

  Drew Vargas
4 months ago
Terrible customer service, dropped off my mazda hatchback for a free courtesy gas fill up. Next thing i hear is my aftermarket exhaust system screaming as the sales associate (Franklin) treats my car terribly. Waited 20minutes for a gas fill up across the street, and demanded the car to be returned after the sales associate couldn t open the gas cap . Management could ve stepped up but didn t because it was a courtesy fill up. Bought the car 4 months ago brand new off the lot, smh

  Gloria Nicolette
5 months ago
They must call it Maintenance for life because it takes what feels like a lifetime for them to get back to you. I don t think a service appointment that I d have to schedule online for the first available spot weeks from now is necessary for them to just check my tire pressure. I got my CX-9 in 2021 from Gordy, who was helpful but beyond that, their customer service has been mediocre. The last time I went in for my scheduled service appointment neither of the people at the desk acknowledged me. It was awkward because they just looked at me and I had to walk them through why I was there. Hope they get back to me about my tire pressure in this lifetime.

  Daniel Stark
3 months ago
I never did hear back from Tucson Mazda Service Department after leaving multiple messages, and I was never able to get through to anyone despite calling multiple times. If the only way to get through to your service department is to call the "maintenance for life" line, then you should revise your automated phone tree.

  Melissa Hosten
a month ago
They don't communicate well. We had to call to see if the car was done multiple times. Then they said it would not be done. Then they said it was done. The issues were not resolved, car is still there. Not impressed.

  Jeremy Law
4 months ago
Riley was exceptionally helpful and knowledgable. He was also very patient and honest. Kelly was also very helpful. They both had a great attitude.

  milton Bobadilla
7 months ago
The service department is pretty bad they are not interested in helping you out. we have a month trying to fix an issue that the car came with but for some reason or another is still unfixed.Update on my mom s experience: they were quick to sell her a car with a bad infotainment system and slow to fix it. They finally got it fix after a month but of course they charged her the insurance deductible. They don t do what s right for the customer. Me and my sister are in the market for a car definitely not coming back here.

  Patricia Rocco
a year ago
I have had my vehicles serviced here for the last 7 years. Always treated like family and always on point! No matter what time my vehicle is scheduled for service I drop it off very early in the morning. Victor and Manny always show up early so I am able to make it to work on time. Victor and the team are ALWAYS professional, knowledgeable, kind, courteous, and always willing to help in any way they can. Never an issue with a repair or the price. I don t have the easiest schedule to work with in healthcare so at times I need to reschedule and they have always been understanding. On days when I stay and wait for my vehicle they have always been on time and in 7 years there was only once where I had a bit of a wait but life happens and they fully compensated me for my time. No matter where I purchase my next vehicle I will never have it serviced anywhere else. Victor is the most amazing advisor!! Thank You Mazda!!! ~Rocco

  richard skowron
3 years ago
We had a really nice car buying experience. Jim Click Mazda East a nice place. Sales Consultant Tom Cothran made what can sometimes be a stressful transaction into an enjoyable one. Among all the qualities in his approach to the sale that I liked the most is that he was genuinely concerned that we would be happy with our new car.

  Brendan Washburn
2 years ago
We had a great experience with the sales staff, especially with Riley McGee, he was really helpful and kind. We love our new car. Thanks Riley and to everyone who helped us!

  Bruce Bennington (Bruce B)
4 months ago
People can be nice, but are bogged down with bureaucracy. You can't borrow a screw driver without filling out a work order. They are not there to help, you just have to get in line.

  Carmelita Contreras
5 years ago
Recently bought new van.. Whole situation was very comfortable, Sales person very friendly and very informative about vehicles. I asked a lot of questions. I was very skeptical about even going through a dealership.. Purchasing our so great and easy.. I want to say Thanks to Mr Jeremy K. for making process simple and easy. Jeremy K. Went above and beyond assisting us to get our family into this New Van.. Jeremy certainly has our recommendation for family and friends interested I. Purchasing me car. Thanks Again Jeremy for all your help. Our family really appreciates all the work that was done to get us into New Vehicle...

  Brandon johnson
11 months ago
Worst service I ve ever had! ! ! ITook my car in for the routine maintenance for life oil change. The location I usually go to was fully booked up and decided to give Jim Click Mazda a chance I ve never had a problem with my car they check it and even on the paperwork showed everything was green checked. I take my car home then it wouldn t start up to drive for work that evening I left a message explaining the issue but by then the dealership was closed. I proceeded to tow my car back up there to get to the root of the problem that Monday due to it be closed over the weekend. When calling to explain what was happening to the Service rep that handle my oil change he gave me an a Rude attitude like he was the one that lost out on three days of work.. They determined the issue was a bad sell in my battery from witch he pitch me to buy a new one from them. I had to take more time off my full time job to go pick my car up and once I got there after asking if I could borrow a jumper box both service reps stated they didn t have one and opened the door refusing to help me or provide any customer service and leaving me stranded. I had to run across the street to the Jim click Ford that I should have just continue to go to to get any real help, borrow a jumper box (because I know all service drives have access to one jumper box being a former dealership employee of a different company) and Jumped my car my self. I will NEVER step foot in to Jim Click Mazda again nor would I recommend anyone who doesn t have general mechanic since to either

  Derek Graybill
10 months ago
ABSOLUTELY HORRIFYING!!! I have a 2019 Mazda under warranty and it has been nothing but problems since I bought it. They ran my credit without permission when I already had a pre approval. Service center has been APPALLING. Already burned through one battery and that s already low and I ve owned it less than 2 years. Extra cost security system just went off every time I locked it so that is now disconnected. Heated seats don t work but they can never find the problem. AC fan only turns on about 60% of the time when I get in the car at 5 PM in the summer and it s over 100 degrees outside!! Both issues have been looked at 4 times with NO SOLUTION!!! The service idiot said it needed Freon and wanted to charge me $300. FREON DOESNT MAKE THE FAN TURN ON!! Plus they re always trying to sell me flushes and my trustworthy mechanic says it s all a money grab. I will NEVER buy from ANY Jim Click dealer again. That old man and his service techs can get FUCCKKED

  Ron Eggers
7 months ago
Went here about 2 weeks ago to purchase cx-30. I did my research, and I knew that the down payment was putting down could afford the preferred trim level. This is not what was shown. Supposedly, this model sells out quickly, and the salesperson tried to upsell me to the carbon level with red buckets. Since it is a step up so we're the payments more than I cared to spend. I told him retired and don't care for high car payments anymore. So here, the circus act begins back and forth to the sales manager negotiating monthly payments. In the very beginning, what is your bottom line on payments. Again, I was not listened to I wasn't a fan of color, I wasn't getting what I wanted. He wasn't hearing it. I could come back another day since I just didn't care for this trim level. He tried to make it sound like you may not get any car they sell that fast. How about you take off the lifetime oil change and tire rotation worth $2000This would have brought down to where I want it top, wasn't having it. Went another dealership on Monday, got what I wanted, got the price I wanted, and they threw in the first three oil changes.

  Kawanisu Mills
7 months ago
I'll give 3 stars because there is room for improvement. Tucson is no longer a small town and this small town customer service model isn't cutting it. They haven't broken my car so I'll allow that they try their best at meetings customer needs. However if something doesn't change in the user experience then things will not look good for the customer service department. However alot of these variables are sometimes not controlled by the company. It would be nice to hire some women in the customer service maintenance department because all this testosterone isn't helping anyone.