Chapman Value Center on 22nd

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Coach Scott
4 months ago
Great Experience! This was our first time doing business with Chapman Automotive. Our salesperson Tyler Fellner played a big part in making our experience so good. Tyler was very professional, courteous and knowledgeable. Took the time to answer all of our questions, and went to bat for us to get the best deal possible. Even though Chapman Auto was quite a drive from where we live, it was well worth the trip. I would highly recommend Chapman Auto if you in the market for a new or used car. Ask for Tyler, you'll be glad you did.

  Jill Baumann
3 months ago
My friend and I met with a car buyer at the Porsche dealership. He was very knowledgeable and helpful! If you are looking to sell a vehicle give Walid a call.

  Stacey Fox
6 months ago
We bought a used truck and immediately there were multiple problems. Mainly it had a death wobble - i.e. not safe to drive. At first Chapman Value Center was helpful, they paid for repairs, but the problem never got solved. After they spent more money than they wanted, they decided to stop the repairs. Despite the fact that it was unsafe to drive. Despite that we would have NEVER bought the truck had we know about the wobble. Thanks for screwing us over, Chapman!

  Jrock Az
11 months ago
Sold my elderly dad a truck with old tires were already cracking due to age. Sure had good tread but too old and cracked to be safe. Didn't know until he called me because he had a flat then I saw these tires ridiculous

  mummy 399 bellboy
3 years ago
Purchased a 2012 Mini Cooper from this dealership and at first the service was amazing, polite and very helpful, but unfortunately that changed quickly. Once I got my vehicle and took it home, the problems started. The first day of owning the vehicle, the check engine light came on. I contacted the dealership and reported the issue. They immediately asked me to bring the vehicle back so they could look it over and correct the issue, which I did. The dealership attempted to fix a few things on the vehicle, none actually fixed the problem. I ended up taking my vehicle back a total of 5 times. On the last visit, I was told that they were unsure what was causing the issue, and if I could give them a couple weeks to figure out how to fix the vehicle, and then I could bring it back. I agreed. Unfortunately, this is over 6 months ago, and now the dealership has not called me, returned my calls, or fixed the issue with my vehicle that has been going on since the first day. Pretty sure that is the definition of selling me a lemon. I will be making more attempts to contact the dealership and trying to get my vehicle repaired the right way. Will absolutely update this review if it is ever handled and my vehicle is repaired. As of right now, do not purchase any vehicles from this dealership. They obviously do not care or want to worry about the customers once they have your money.

  C O
4 years ago
Alex Rosas is a great car dealer! Treated with respect and kindness! Frank was fabulous with the financing! They have a nice selection to choose from. You ll always find a nice car. We are on our third vehicle from Chapman!Thank you again,Rene

  Jessica Wilson
3 years ago
Bought 2017 nissan pathfinder. 45 days later on a road trip to Oregon for a funeral car breaks down. They never called me back on questions about extended warranty when I bought the car. They claim they stand by there cars but I shouldn't have broken down with 50,000 miles on the car. I bought the car with 47,000 miles. We blew #3 piston. My family and I are stranded in Oregon. Its going to be a 2 week repair job. If we spend the money to transport the car back to Tucson chapman won't guarantee anything. They're not doing the right thing. I will be buying an extended warranty thru someone else. And not buying another car from them.

  ItsMe_Chaco
2 years ago
We just purchased our fourth vehicle from Chapman Auto. We love this place. Theresa always goes above and beyond exceeding our expectations! Thank you so much.

  ABDUL franco
10 years ago
I have found my experience with this company very frustrating due to the fact that their fiance states one thing and their service states another. when I purchased a car they said it had road side assistance and two months after purchasing the car it died and the road side assistance pamphlet given to me that I called says I do not have coverage. I had to pay everything out of pocket only to be told its a different number. After calling that number I get a message that had nothing to do with road side assistance. Being lied to on what my warranty covers and what road side assistance covers when your in need is just to much. there is a long list of additional problems I have with this purchase. Needless to say we will not invest in another vehicle from them.

  brian french
3 years ago
My experience has been the WORST, I purchased a used Toyota Camry about 6 weeks ago. My temporary tag is set to expire on June 11, 2020 a day from now. I've tried calling and left voice messages for a return call I have yet to receive any returned phone calls. I am not happy with Chapman Honda nor will I recommend this dealership to any of my friends!

  Penny LeHew
3 years ago
Love Chapman, this is probably one of the best car buying experiences I've had, Tim the finance guy is great I just really like this place I got a gray car I got about 4,000 off on a Jeep Renegade standard shift and I love it

  A C
3 years ago
Shawn Kountz is an exceptional asset to the Chapman used car facility. He is personable, diligent, understanding, trustworthy and not pushy by any means. If anyone I know is looking for a car, I'd refer them to Shawn. Thank you.

  Gina Mascetti
5 years ago
I had to track someone down to help me and when I did the sales lady was occupied with her own customers. She tried to help but was in the middle of a sale. Did Chapman ever hear about customer service?!

  Ashley Doporto
3 years ago
This is got to be one of the best dealerships around what's the Chapman Speedway and they were absolutely so professional Alex Rosas best experience I have ever had at a car dealership

  Claudia Ama
a year ago
Porsche dealer has a great inventory.We would recommend to a friend

  Kimi Wilson
4 years ago
Not organized or helpful. Pawned me off on someone with limited experience (even with an appointment). Car I test drove was in need of repair and was dirty.

  Velma Galarza
2 years ago
We bought a 2017 Trax they told us it was under factor warranty to 80,000 miles. But when I called the dealer it wasn t !!!!

  Ivan Encinas
3 years ago
Got helped by Taria I know I am killing her name let's call her T. She was awesome answered all of my questions and got a great deal and car out of it!

  Joseph Robson
5 years ago
Shawn was very helpful and patient with us. I recommend him for your car search!

  Sara Carrillo
2 months ago
Great customer service

  John Bravo
3 years ago
Need a Audi or Porsche dealer part? Be certain to ask for Steve Lorehs. Get the right part the 1st time

  Buzz Reed
2 years ago
Drove from far northwest side to look at cars to find out they were in reconditioning. Even though it was advertised on their website. So frustrating.

  Janet Miller
3 years ago
Bought my last 2 cars here. Love Chapman!

  Roger Collins
3 years ago
Bought nice 350 Ford truck, very pleased, with salesman and finance manager

  Dakota the Norton
4 years ago
Just bought a truck for the first time here. Great place and extremely helpful.

  osamah alazzawi
7 years ago
Liars and thievesMy advice do not go to them becauseOne looks at the other Selling an old car to you with high price

  Deanna Scharlemann
2 years ago
Don't trust their internet prices. They ripped me off for $500.00.

  Anthony Lopez
2 years ago
Denied a 1st buyer with money and proof! Small business owner! And co signer!

  James W
4 years ago
Greg is a good guy and a great salesman

  Rusty
2 years ago
About as American as American gets