Walmart Auto Care Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joe Previte
4 months ago
Amazing service from Mannie and Michael. I came in about a battery replacement, they helped me find the right one then they even stayed late to install it and make sure my car ran okay after. Incredible guys.

  Micah Page
a year ago
I had a new tires installed at this location. Everything went perfect. I know another guy that gets all his oil changes done here. I bought a set of Goodyear Reliant tires that are a dedicated tire to Walmart. The tire are value priced but you get a name brand quality tire from Goodyear. (This tire was about $40 less per tire than other name brands at other tire stores. That was a $160 savings for all 4.). The tires are quiet and perform excellent. The staff here is also friendly, competent and provide good service. Also, auto centers are busy. If you can, get your car serviced at slower times of the day/week. The wait will be significantly less.

  latiesha Baker
a year ago
Good customer service. The $54 Synthetic Oil change was $60 bucks total in the end. They filled up the air in my tires too.

  Martha Ibarra1965
8 months ago
I appreciate the staff at the auto service center. Great service. They keep my vehicle in good shape.Thank YouMartha Ibarra

  Jarredmars
11 months ago
When replacing the battery they hit both terminals with a wrench and it sparked. It fried my fuses and my power steering, ac, abs, windows now don t work. I asked repeatedly for help and they ignored me for 3 hrs. Their tech shorted my battery on instillation and refused to help me fix it. I m filing a claim but do not come here. A 10 min battery swap turned into 3 hrs and $200 later.Service: Electrical repair

  Juston Arnold
6 months ago
They got motor oil all over the top of my engine when changing out my oil filter in my ram truck . They never cleaned it up, poor service .

  Jan Nielsen
2 years ago
We were having problems with our battery. Called Road service.They said the battery was fine. But it still didn't hold the charge after driving around for 30 minutes. The mechanic at your store knew immediately that it was only the battery that needed to be replaced. It was replaced within 30 minutes of our arrival at half the price we were quoted at other places including the dealership - who also said it could be the alternator. Everything is working fine and now we will definitely go back there to have the oil and lube done next time. Thanks!

  Jeff Olson
a year ago
I have been coming to this Walmart for the past almost a year. And probably 4 of the 6 oil changes I've had done here have been a nightmare. The lady that does the service write up's is a complete and total jerk And has a poor customer service.How can Walmart run their departments without a service writer. They open at 7 AM for oil changes but you have to wait till 8-8:30 for someone to show up to write up an oil change.Sorry Walmart I will just pay a little more at other service stations to have my oil changed. Your oil change department is unreliable. There's 2 extremely overweight men in the auto center standing around doing nothing waiting for someone to show up and write-up an oil change for them. So they're paying these guys to stand around with their thumb in their a** and do nothing .

  Jacqueline Siivola
7 months ago
They got oil all over the interior of my car. Now my light gray fabric seat is stained.Called to inform them but no one answered.

  lynn gold
2 years ago
Just want to thank everyone in the auto department at the Pima location for their help yesterday when I arrived...it was a bit of an emergency, and even they were extremely busy, they went out of their way to be helpful in every way possible and it's much appreciated. In particular, Eva was a standout, both professionally and personally and couldn't have been nicer. Additionally, Steve, the manager at the store, took the time even tho running a busy store to call and locate what was needed, and insure my car would be well taken care of. Doesn't get any better than that. Deeply appreciated!Service: Battery

  Calvin Whitehurst
6 years ago
They do good work as I have been here a few times. They REALLY need to work on their customer service skills and communication with each other. They clearly do not work as a team and are quick to blame each other for issues that could easily be resolved with a little bit of ownership. Probably will go elsewhere in the future, they weren't able to return my key fob to me for a good 15 minutes. Tires and lube isn't this complicated!

  Andrew ManUtd
10 months ago
Customer service refused to schedule an appointment for tire replacement because they did not like that i googled the tire size i need and requested a picture of my tire what kind of nonsense is this? Very bad customer service

  Mark Keller
3 years ago
I want to give a huge shout out to Lucas, a master service technician at the Auto Care Center. I arrived at the back entrance about a half hour before closing looking for a quote on two front tires. He not only gave me a great quote but also shared some knowledge about the things I should be looking out for since my Ford Fusion just hit the 100k mile mark. I will be going in tomorrow for an oil change while waiting to replace my tires in a few months per the technician s recommendation. I really appreciated his honestly and kindness, rather than just going for the sale. Because of this person s attitude and customer service I will be back. Thank you again Lucas!

  Ryan Melton
a year ago
Took my 2013 Hyundai Sonata to get an oil change and 2 tires , it did take 2 and a half hours but it was worth the value and qualityServices: Tires, Oil changeServices: Tires, Oil change

  Chuck Edwards
2 years ago
A great experience got an oil change and four tires.The managers were exceptional especially the manager Michael thanks very much for the service 5 Stars!! The customer service in the Main store was a completely different story. I had to return a can spray paint , two packages of pastry's and get a refund for blueberries I paid for but dis not make home it took two hours and I had my receipt. I felt they A) did not trust me and made me feel that way. The thermo paper you use in your machines is a mess in the pheonix in the summer you cannot read them and the customer service employees had me doing all their they hate their jobs and it shows. They make you feel like they are refunding you their own personal money they make you uncomfortable and are very rude especially for their age one girl who was the rudess she was 21 at the oldest and I'm 68 you would think they got no training at all. 1 Star!!Service: Tires

  Evangelina Villalobos
10 months ago
Tracy was extremely helpful, above and beyond service. Such a valuable employee. Single handedly restored my faith in Walmart

  Vanessa Glady
a year ago
I was the first person in line for the day. They came out on tu m e and were very nice. It took 30 minutes to get the oil changed. Great job!

  James King
4 years ago
Came in at 8:30 for a balance check & was quoted 3hrs. Ended up being 5hrs by the time my car was done (& the issue was a bad tire). The manager Manny worked with me and was great. GIVE HIM A RAISE. The older gentleman, Glen, though was worthless. All he did when someone asked for an update on the wait time was "I'm back here at the counter, I don't know what's going on out there. Don't yell at me." He needs to retire or do something that doesn't have to do with customers.

  Amy Kay
3 years ago
Was in desperate need for new tires. Called, and taken the new limitations because of COVID, assistant manager Harim worked with our schedule and squeezed us in for an appointment right away. He told us 45 min wait; he had it done earlier than that! Excellent service.

  Fay Dallis
4 years ago
I have been going here a long time. Til I had my brake lights come on the same day after oil change. Then car ran hot. They don't check your fluids. I thought that's what an oil cut includes. Fluids!! The people are rude and make it like your putting them out. Done with this plc. Losing a good customer. Spent a lot of$.

  Tim Jones
4 years ago
Certainly no thrills here but they get the job done in a timely manner. I had my oil and winshield wiper blades changed. Lot of people waiting in line but in 30 mins my car was ready. Took me longer to check out the the time waiting. Not a great experience but reasonable prices quick service not checkout. I would use them again.

  Ted Amirhekmat
5 years ago
My Car needed urgent Care, and Walmart came to my mind. I was met by a middle aged technician who approached and asked me about problem which brought me over. I explained best understanding of Car's problem, was then signed in and soon on my way out with multiple checks on other parts of the car too.While waiting I had paid visit to pharmacy and couple of other Departments. They all have workers who are cordial and attentive. Company does not shy away from hiring both genders, nor do they avoid hiring based on employee's National Origins, and when all said and done, let us face it, their prices are right too.

  SIGAMU 28
2 years ago
I placed an order online for tires and was even emailed that my tires had arrived and my appointment was at 6pm. Well, everything was great until I get there at 4:45PM, there's no one around the auto bay, the gates are all down and in stuck there since I was towed and the tow truck left. So I get inside and I'm told that the guys all left and they close at 4:30pm, this is a weekday too. Well their web site says they close at 7:30pm. Then after all that headache they wouldn't have been able to install 24inxh tires, their machine only goes up to 22inches, but you are not given that info when you place your order, and why would they give me an install appointment. So thank you Walmart for the extra cost of the tow, since I had it towed there to start, now I'm stranded and have to get a tow truck to another tire shop and guess what it's almost 6 and the other shops are all closed. So thanks to Walmart I ended up paying $104 to have the tires installed at discount tire, another tow charge to discount tire cost me $150. I'm never buying tires from Walmart again, what a joke, should of known it's a dump.Service: Tires

  Colleen Lopez
2 years ago
The service was excellent with the cashier and one of the workers. When I needed a gocart to set she had me wait in the garden center where chairs were. I waited until she got back with the cart for me and she also gave me some water. There are no chairs in the automotive department I needed a chair right away because I can't walk far I'm handicap

  Larry Cappelli
5 months ago
Good oil change fast with appt also

  Jennifer Villa (Fiery75)
4 years ago
My husband got to this location 15 minutes prior to be opening. At 7 am (OPENING TIME) the employees were still trying to get ready to open, setting out their tools etc... He waited and watched as the manager then proceeded to pulled his personal vehicle in the bay and vacuum it and check the fluids. My husband is STILL waiting at his point. He waited until 7:25 a.m. and had not been acknowledged and asked what he needed. (A check of a leaky tire, under warranty). He never got service and had to go to another location.

  Vinny DeGeorge
6 years ago
First off, I'm very skeptical about bringing my car anywhere. I'm a mechanic and do all my work myself as well as keep my car immaculate. I got a flat right in walmart parking lot on a Sunday and was in a bind. I went to their auto service section and the first thing I noticed was how friendly and attentive the manager was. He was able to get my car right in to put a new tire on for an extremely good price. I watched the mechanic wash his hands and put a mat down on the seat before he got in my car. This showed me that they obviously care about their customers and their vehicles. My wheels are also plastidipped, so I was aware that the coating might get a little ruined by the tire machine. However, the mechanic was very careful and only a little part of the edge of the wheel pulled up (he's a mechanic not a magician) which I was very happy about. I was extremely pleased with their service. Thank you!

  mary martinez
3 months ago
They always treat me right thank you Linda

  Adam LaFave
6 years ago
I have used this location for my oil changes for over 5 visits. First I want to say the guys at the front desk and the people in general are pretty friendly and the service was always very quick. Unfortunately, on my last visit they said that they broke the tool to remove the oil filter because it was over-torqued from the last service. Notes said to take it back to the provider that serviced it last!! It was them for the life of my vehicle!! (The only reason I'm leaving a negative post) So I took it to a different Wal-Mart(Mesa) and the same thing happened, they even showed me the broken tool.. They said the same thing.. I am now at a family owned mom and pop shop and have found all my filters are filthy which were were supposed to be checked by a Wal-Mart technician.

  paul wendler
7 years ago
This is my first ever Google review. We ran into "Fonzi" and his team due to an emergency. We were on vacation and our car broke down right in front of their Walmart Auto Care Center. We got the car to them about 30 minutes before closing time. The workers were incredibly helpful and knowledgeable. They were friendly and honest.Fonzi in particular was huge. He understood our situation and went way out of his way to take care of us and help us get back on the road. Again, he was honest, proactive, and went beyond our expectations.Because of their help, quick work and recommendations, we were able to get our car fixed and back on the road again the next day.When we were stranded with an entire family hundreds of miles from home, the guys at this Walmart Auto Care Center came to our rescue. In the future we will absolutely go to the Walmart Auto Center in our home town. And beyond the review, we just want to thank them for their help.