Earnhardt Hyundai North Scottsdale

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Liesel Lewter
a month ago
Enjoyed my experience with Nate, Doug, Brody & Ali for the experience with buying a new 2024 Palisade. They helped us get into our vehicle with understanding our needs and getting us the vehicle we wanted. Very friendly, enjoyable and followed up in a timely manner.

  Tamara Jackson
6 months ago
My car buying experience was so much easier than I expected because of the collaborative help and effort of Doug, Jac, and Bob at Earnhardt N. Scottsdale. They took the time to help me truly understand the differences in my potential car options. I got exactly the car I wanted as well as the best purchase option which met my own personal needs, all because of the committed crew mentioned above. They are truly dedicated to your happiness in the car buying process. They will help you in any way they can to make the process an enjoyable one. Let them help you find the car you re looking for!

  Phantomlrp
a week ago
Friendly and professional staff. Transparent and upfront with customers. Very happy with my experience. The motto of Earnhardt is no bull and they keep to it. There was no back and forth games I had to play to get an agreeable deal. It was straight forward: If you are in the market for a vehicle I recommend these guys.

  Nichole Garcia
a week ago
I was pleasantly surprised at the level of service I received for what i thought was going to be a basic oil change. They explained everything they were going to do for my 1st service on the vehicle and gave me a realistic time. The waiting area is great and provides light snacks, water, coffee, good seats, electrical plugs, and TV's. I even got my car through the wash complimentary. It was a great overall experience.

  Brianna Gillespie
3 weeks ago
I had a wonderful experience during my purchase! The sales staff and finance manager are friendly, quite knowledgeable about the vehicles, and are more than willing to help find the best fit. Ali, the finance manager is awesome- he s patient and very thorough when explaining everything. I recommend working with the salesman: Brodie Kiley.

  Jim Barnett
9 months ago
From start to finish we were treated courteously and fairly. All aspects of the new vehicle were thoroughly explained. The sales staff were very professional and respectful. Leo Suhargo and Syed Zaidi were particularly helpful and informative. We were given a good, fair price and the entire process was handled quickly, smoothly and efficiently. Very happy with our beautiful new car. Would recommend Earnhardt Hyundai to everyone! Thank you Earnhardt Hyundai!

  Karan Holtz
2 months ago
What an outstanding car-buying experience! This was such an easy and pleasant vehicle purchase. I can t express enough how pleased and grateful I am for everyone involved - from the initial application process through the test-driving and buying process with my wonderful salesman Ibrahim to the final step with the fabulous finance manager Ali. I was not in the most ideal financial position due to some past monetary challenges so I didn t know if I would be able to make things happen. Fortunately, with the outstanding team in place, my concerns were unfounded. Not only did I drive away with a beautiful vehicle, it far exceeded what I thought I could attain. By the way, this was my second buying experience with North Scottsdale Hyundai and they continue to impress me and surpass all expectations. I am so appreciative and cannot recommend them highly enough.

  Tracy Shanks
7 months ago
As always this is a place I will continue to purchase new cars. Ibrahim is a great sales guy he has sold us our last 4 cars. Also Jimmy is a great sales manager the longest part about buying this car was waiting for it to get there from another dealership. So you I would for sure recommend them for any of your Hyundai needs

  Alan Haroian
4 days ago
My wife and I recently purchased a Hyundai Santa Fe and we are still amazed by the outstanding efforts of our salesman, Syed Zaidi. He was low key and did not pressure us in any way shape or manner. His most pleasant demeanor is noteworthy. He and his colleagues are so focused on customer satisfaction.

  JJ H
2 months ago
You know those times when you say to yourself I am just gonna look at the new cars, and you tell yourself you're just browsing. Recently bitten by that bug, I stopped in at Earnhardt Hyundai out of curiosity and well, ended up with a Genesis. But it wasn't *really* my fault. They had some really good prices and a fairly decent selection. It happened during the WM open and that whole section of town should generally be avoided, but I am glad I did.The highlight was absolutely the sales staff. I have reviewed dealerships here before with horror stories as a result but this was definitely not one of those.In short, ask for Jonah. He was knowledgeable, affable and very low/no pressure. He made the process a much less stressful event and was a great resource. So thanks, Jonah. The other highlight was the absurdly expensive complex coffee machine in the lobby, it was like a Starbucks.The process is always a bit arduous but I genuinely feel like I was able to get a good deal on my new vehicle. I'm looking forward to appts at the new Genesis show room next door (expected this fall).A+, will be back.

  Gina Saunders (Desert Dental Staffing)
7 months ago
My salesperson Brodey was informative, not pushy, and fun! There is good energy at this dealership. Brody is young but knows his stuff and will listen to what your desires are. Their pricing is fair and I left feeling I got a good deal and a beautiful car.

  James Deppa
4 months ago
We dealt with Shane and Ian. They were very nice, great sense of humor and easy to work with. They both took time to make sure they understood what we were looking for and wanted. The service after with Shane has been exceptional and patient with us as we asked our questions. Shane wants to make sure we understand the vehicle. This is the way car buying is suppose to be and not the high pressure, woe is me dealer, and bait and switch experience. Thank you!

  Aaron Palacios
11 months ago
The best car buying experience I ve ever had, I met with Chris Reed and he was very accommodating. The entire process was transparent and he was even able to work with me on the price/payments. He made sure I got the exact car I was looking for, going through every trim of the model I was interested and explaining the pros and cons of each. It was nice as prior dealers I visited seemed like they just wanted to offload inventory, for instance a Kia dealer in the area was pressuring me into buying even when I told them I was only doing test driving that day and needed time to make a choice; Using obvious sales tactics like we ve got several interested, it will be gone in a day or two, act now , and not telling me the model I was looking at was being discontinued which would obviously affect a buying decision. The experience at Earnhardt Genesis was certainly refreshing.Chris even drove the car back to my residence as I was stuck in a rental, he really went the extra mile, literally! The finance department was outstanding as well, Ashante made the paperwork painless. I would recommend this dealer to anyone interested in a new or used vehicle, I believe they have a ton of great CPOs but I went new car route. You can t go wrong either way. You

  Rodney Platt
a month ago
I had my original 2019 Santa Fe scheduled for regular maintenance for 3:15 pm. I contacted service advisor Cody Krayer to see if I could drop my car off earlier than scheduled and he said no problem. He was very helpful when I arrived, took care of everything, contacted me when it was determined I needed a new battery and had the Santa Fe done by noon. I've always had good service from Earnhardt since I bought my Santa Fe in 2019 and would recommend their top-notch team to you.

  Deann Dennis
3 days ago
Very professional staff and they went above and beyond by cleaning my car and windshield after service was provided.The only thing that I wish Hyundai, would be that you reconsider charging $ 789.00 for a key fob. I don't know any one who could afford almost $800.00 just to get into their car. Please reconsider most of the population cannot afford that. Thank you!

  Rich Lugo
4 days ago
Chris was great . He communicated with us from the beginning from when the vehicle arrived to when the vehicles diagnosed when the vehicle was ready was taken care of the first time without any issues definitely will go back to see

  Debbie Koser
a month ago
Cody was awesome!! He listened to my concerns and then worked with the service tech to determine a solution. He always returned my calls in a timely manner. I will definitely use him again!!

  D T
2 months ago
Had a great experience with our salesman Syed. One of the top sales consultants I have dealt with over many years of car buying experience. He is very personable, pleasant, knowledgeable and informative about the complex features of the auto. It is refreshing to see so many loyal employees that we encountered. Syed, Jimmy, Doug and even the receptionist have worked there over 10 years. That speaks volumes as far as the dealership is concerned. We were warmly welcomed into the Genesis and dealership family throughout our purchase process. Highly recommend Syed and this dealership as they bring the buying experience to a higher level.

  Terie Slugocki
7 months ago
We just purchased a new 2023 Hyundai Santa Fe Caligraphy. From start to finish we were very happy with everyone we encountered . Our salesman Amir was very kind, knowledgeable and helpful. We also appreciated that he was not pushy! The sales managers and the finance manager were all great. We felt very comfortable. The car delivery was excellent. It looked incredible. Overall the experience was great !

  Doug Fisher
2 months ago
Friendly staff made for an excellent buying experience. While everyone met was friendly, they were also very professional. Chris Reed stayed with me during the whole process and went out of his way to make sure the trade-in and buying processes went smoothly and expeditiously. Sante Euell is one smart lady who handles the finances efficiently and correctly. It was a pleasure to meet, and work with, the whole crew.

  Aaron Anderson
2 months ago
Not really impressed with the sales staff here. I keep getting contacted by this dealership when I do a general "pre-approval" application online. My credit score is 628, not great, but not too horrible either. Every time I'm contacted, I'm led to believe that they are going to be able to help me. I send them the required documents and never hear back. Typical car sales

  C Lee
11 months ago
The staff here is so welcoming and nice. They all spoke to my husband and I as though they have known us for years. It made the experience less stressful.My sales associate was Farid. When I first meet him, I knew he would be the one to help me locate the car I wanted. Farid did not hesitate to drive us (not walk) around the car lot to look at cars. The car I wanted was not on the lot but Farid tracked it down from overseas for me. Farid kept me updated weekly with the status of the car.The car was delayed by a month, but that was not the dealership fault.Once the car made it, Farid called me right away with the exact date I could come retrieve the car.It was a pleasant experience from start to end. It was well worth the wait.I have bought many cars, and visited many dealerships and I must say this has been ranked #1 on my list for the most enjoyable car buying process. This review is the honest truth!My husband and I plan on returning to this location for our future Genesisvehicles.I must add, after bringing the car home, Farid followed up with me twice and also Mark the GE. That s amazing customer service!Of course I would recommend Farid if you visit this location, but honestly all of the sales associates are pleasant to work with, so you will not be disappointed.Thanks A lotCarlisha

  Steve Shiffrin
3 weeks ago
I made an appointment for my 15K maintenance. As it turned out, there was a recall that popped at the same time. I brought the car in (they offered valet but I like to drive it in) at 8 AM and got an almost new G80 loaner. I was able to pick my car (GV60P) up at 1 PM. Everything was done, the car was nicely washed. New windshield wipers installed.My experience was excellent. Ben Girard took good care of me. I drove BMWs before this and the experience was at least equal to what I experienced at the BMW store.

  Connie Swenson
3 months ago
Kelly has been my service contact since I purchased my Genesis G80. She is knowledgeable, efficient and always pleasant with a smile on her face. She greets me by name and keeps me informed during the service. My car was washed and spotless when I picked it up. An excellent service experience.

  Perry Pritchard
a week ago
While this is more directed at Hyundai, it does not reflect well on the brand and dealership. Hyundai issued a recall in 2023 for a Knock Sensor issue. My daughter has a 2017 Tucson that had to have the repair done twice at a different dealer. It is well documented that if not done correctly it can cause other issues such as crank sensor failure and oil consumption issues which then cause other problems. Since the repair in 2023 the car has had intermittent issues such as lose of power, crank sensor failure (which another dealer could not replicate), different check engine indicators. Now it is again has lost acceleration and power that this dealers says is a failed catalytic convertor that is the problem. Although there were no check engine indicators for O2 sensors or Cat codes. I reached out to Hyundai Customer Care (case number 23032950) but Hyundai is unwilling to repair/replace as part of the recall failure or as a customer satisfaction because it is "out of warranty" but is more than happy to charge my daughter $4,900. I will be asking for all of the documented testing done and photos of interior of the catalytic convertor acquired when it was scoped. I will repair it myself for A LOT LESS with hope that it will resolve the issue long enough to get rid of the car and never by another Hyundai.

  Michael Lamanna
3 weeks ago
We always have great service from Earnhardt Hyundai North Scottsdale. Cody was energetic, friendly and very knowledgeable and professional. Our SUV was ready for pickup sooner than expected. Well done Cody and the entire Earnhardt team!

  prerunnerstarsky88
3 months ago
Beyond grateful for the generosity and kindness of everyone at Earnhardt Hyundai. They went out of their way to be friendly and helpful through the entire process!

  Cindy
3 months ago
Came in here with my Santa Fe because of tire noise. Service rep said tire shield had come loose and put it back on. Tire noise happened again. This time my daughter zip tied it in place to keep it from rubbing on the tire. She said it had a huge hunk cut out of it. I brought it 2yrs ago and paid a premium to get the certified pre-owned guarantee. It's been back to your dealership for service only. I asked why they didn't realize the price was cut when they sold it to me and why 1st service person didn't ask why the wheel well cover was cut. Now I'm stuck paying over $200 for the part. They said it was just ripped but not true it was cut by someone not me. Very disappointed to say the least.I agree with others, no one Ever answers the phone. Service, or receptionist. Called several times call Ed and then hung up. Started calling any choice and only person that answered was parts. He said he would leave a message for service, which he did, and still no one called. I'm at dealership now and a bunch of people here and they don't seem that busy. Maybe they could try answering the phone..

  Lexi King
a month ago
This dealership was such a pleasure to work with. Tyler was very helpful and kind, got my vehicle in right away, and the technician fixed the problem in an extremely timely manor! Definitely recommend and will be coming back for any future needs!

  Kim Whitman-Cullen
2 months ago
Our Sales associate Jim G. Was great. So happy we went in and ended up buying two cars. Very happy with Jim's knowledge, courtesy, sense of humor but most of all he is respectful and a pleasure to work with.