Big Brand Tire & Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  prasanth Reddy
a week ago
Customer Friendly Staff as on Jan-Apr2024 (Staff usually change) as per my experience in North Scottsdale. Staff (Cody) Patiently hears the concerns, gives detail explanations of the issues diagnosed, suggests next steps and regular checks and maintenance for the good health of Vehicle (especially for European cars with high mileage and expensive repairs). They have good knowledge and experience. I recommend this place.

  Kathryn Daley
a month ago
The guys at Big Brand on Raintree were awesome with getting a Carvana warranty claim for two new front tires and an alignment documented and accepted. Then they went out of their way to get everything done in under one hour! Thanks to Cory, Paul and the team for offering such great service and working with the insurance claim people so efficiently!

  blake m Zandbergen
a month ago
Shopped around for tires for my 16 yr old car. Cody was very helpful on the phone and Travis took good care of me in the shop. Price for same tires at discount tire was $300 more. Great price and service.

  Tim Wohlever
3 months ago
Had a great experience at Brig Brand Tire on Raintree in Scottsdale, AZ. Made an appointment for an oil change and tire rotation. Vehicle inspection completed and recommended future service based off the inspection and vehicle wear and tear. Had my air filter replaced, it was time. Cody checked me in and wanted me to accompany him on the acceptance inspection, which I thought was great. Gabriella was delightful during my checkout. Overall, a great experience because I treated them like I like to be treated. Thank you.

  Cassie Bautista
a month ago
Highly recommended! The front shop staff is so friendly and always beyond helpful. They will take great care of you and your vehicle. Loving our new tires on the truck!

  Kenzie Smith
a week ago
They were really nice and they explained / showed me what the issue was. Prices aren't unreasonable and they have a payment plan thing going on. so that's really awesome.

  Geoff Streeter
2 months ago
10/10 recommend! Each interaction I ve had with everyone here has been cordial, professional, and informative. They went above and beyond to outline the services my truck needed and to get it done on time. I can t recommend them enough!

  Casi Rathbun
2 weeks ago
They have the nicest people and best service!!! I ve been taking my car here for years, and they have always been honest and helpful. They go above and beyond. I can t say enough about them.

  Zia Anwari
3 months ago
I m the customer more than 14 years and they fixed my cars since, and always happy with their jobs. About a month ago I took my Ford Expedition for an oil changed and the service advisor told me that I have to do the cooling system also , as I was trust them I accepted to do it but exactly in very next day when I drove the car and turn on the heater, a very strong smell of the gas coming out the vent and causing the headache for me and my wife. I contacted the mechanic and told him the problem and he denied it and said nothing to do with the cooling system. My car didn t have that problem since they changed the cooling system. Honestly I m losing my trust to that mechanic shop after more than a decade and I said again my car was absolutely fine and I just told them to do only oil change.

  John Matas
2 months ago
New service request for my wife's Prius. Cody and Gabriella were professional and easy to deal with. All my questions were answered and the service (oil change and tire rotation) were done quickly. I was notified by text when vehicle was ready for pickup. Easy peasy!

  Jeff Wurgler
a month ago
Once again, I received great service the people are very friendly. The prices are appropriate and I have never had a problem with this company. I would recommend this company 100%.

  manuel sauzameda
3 weeks ago
i didnt actually bought tires or had any car service done... but i did had a question on my tire sensors blinking...the service man was very polite.. has great customer service and gave me full confidence of what they were doing... i will go back there for sure... great service!!!

  Kathy Schroeder
a month ago
I ran over a curb after work and it caused a flat tire. I waited for almost two hours for roadside assistance to arrive. I checked my maps and saw there was a tire store about a quarter mile away. After the spare was put on I headed there hoping to purchase a new tire and be on my way. I walked into Big Brand Tire and was greeted by Kody who was extremely helpful. He did not have the tire in stock but was told he could get it the following morning. I live some distance and was unsure of driving the vehicle that distance and back with the donut. Kody and Paul offered to allow me to wait until my ride to arrive. This store took such good care of myself and my vehicle!!!! These guys brought the word service back into the automotive industry!!!! THANK YOU!!!!

  David Henderson
3 months ago
Tl;Dr: From multiple experiences, they do NOT value your time and frequently run over or even don't get it done at all. Anyway--Both my partner and I have been coming here for maintenance. We brought my partner's car in for an oil change at a 1:15 appointment and we said we'd be back after 5:30 to pick it up (mine you, after declining up charges before they even look at the car, like a power steering fluid flush on a 2021 Corolla with 30k miles). That's 4 hours for an oil change, with an appointment. We show up around 5:40 and wait at least 8 minutes for the one employee to finish with a customer wavering on what tires to buy only to be told that they got backed up and couldn't get to it. I shuttled my partner to and from the store with my car I'm trying not to drive because of a check engine light. All the employee has to say is we could schedule it again for tomorrow. They didn't even call and warn "it's looking like we might not be able to get to it." Like after this experience we want to roll the dice again. I waited 2.5 hours for a "1-1.5 hour wait" the 6mo ago when I came for an oil change. What's the point of scheduling? They do NOT respect your time.

  Lisa Long
5 months ago
Paul was fantastic to work with and secured us Michelin tires with just 1 days notice. Our tires were dire! And he managed to work us in to put them on the day they came in. The technician who put them on was thorough and polite and we know worked hard to fit is in! We are very happy with the service and our new shoes! Thank you Big Brand for going over and above! We will definitely buy our tires here again! And they were lower than most prices elsewhere!!

  Diane Denard
3 weeks ago
Needed a battery . Made an appointment, got in, got out in less than an hour. One person worked the front desk. He was curious, professional and very busy answering phone calls and handling the people at the counter. Again he was excellent!

  Amanda Mckay
3 months ago
After waiting over four hours for an estimated 1.5 hour oil change (which I had even made an appointment for), I came into the shop around closing time to pick my car up. I didn t get a call but figured they had forgotten.Nope, they had just not done my oil change at all. Additionally, they tried to upsell me about $400 of fluid flushes that are not recommended in my maintenance manual for another 50k miles/5 years.On top of that, instead of notifying me as soon as I stepped in the door of their shop, they took the time to sell another customer a tire repair and complete several paperwork items (without a customer there at all) before letting me know. I wish they had told me right away so that I did not spend additional time here. It would have taken all of ten seconds.I won t be back.

  Spencer Long
5 months ago
Paul was so polite, helpful, and informative. After trying to get Michelin tires from Costco and another company, Big Brand really came through. I did not have to pay ahead, was able to schedule and order tires and they came in the next day. I was able to get the tires put on the same day they came in, which was a huge relief as I had hour drive to make the next day! They were the most competitive, the price came lower than Costco and others with halloween promo! (and without warranty). I highly recommend!

  Ericka Chavez
3 months ago
UPDATE: I want to thank Paul for assisting me with this matter. The amount of time he took to listen to my complaint and understand where the breakdown happened made me feel like a valued customer. It may sound like an exaggeration, but I felt rescued as I was made whole when I did not expect it. I was not entitled, but Paul felt my customer loyalty deserved to repair the relationship. Thank you, Paul and all of the BBT crew. Happy New Year!**What could be worse than a business that will not honor their word? I have, correction, HAD been a customer of C&R Tire since 2014 and stayed with Big Brand Tire because the same staff had been retained. I had replaced my tires and had many oil changes and even my AC repaired here. I always had excellent experience until today.While my car battery was under warranty until October 2025, the new character who claimed to be the assistant manager (only makes me think of The Office and fake titles) refused to honor it by trying to explain what a business buy out is and how it works. The warranty is by the manufacturer not the car garage but they still refuses to make any effort to replace my battery. Off to AutoZone I went. What the heck am I doing arguing with this assistant manager ?

  Ramsey Barksdale
2 weeks ago
Yesterday I experienced an unfortunate event. I learned that my tire had a screw, and that it was leaking air slowly, but surely. I had to be at my son s baseball game, so I was unable to take care of the situation in the moment. I found out that the nearest Big Brand Tire & Service was not only open on a Sunday, but willing to take me in right away. My experience there was nothing short of professional from how they communicated to me, the expectations, and the service. I recommend this location for anyone that needs their service(s).

  V J
4 months ago
The staff at this location are fantastic! From the excellent customer service from the front desk crew to the techs who brought new life into my ride, I am incredibly satisfied. I will be getting my future services done at this location. I highly recommend Big Brand Tire & Service, especially for those who want the job done right the first time, and done well.

  Stuart Liebeskind
4 months ago
If the service every day is as it was this morning, I don't believe their ratings are real. Maybe they had a bad day and I caught the brunt of it. MADE A RESERVATION 7 DAYS AGO. Dropped my car off at 8am for an oil change, an estimate on brakes, and new tires. I called at 11:49 because I was wondering what was taking so long. Nobody ever said it will be 5 hours. Was told Paul would call me back. At 12:15 he called me back with an estimate of over $2300 and said they needed some time to get my car "back together " and he would CALL ME IN 20 MINUTES. 40 mins later at 1pm I showed up because he never called and my car was in a parking space out front of the business. A different guy that helped me check out and get my keys said, "I'm sure Paul called you" Nope, nobody called to tell me my car was ready. He gives me my bill without the coupon applied I gave to them earlier. He had to go back in and apply when I pressed him on it. When I go out to my car, there's no sticker indicating the mileage or the fact that I even had my oil changed. I pop the hood and check it. The oil looks new but I have zero faith in your company's credibility. With the prices you guys charge, everything should be perfect. The only thing you deserve a star for is how nice the guys in the office are. Service and communication were horrendous today.

  Nicholas Anastos
a week ago
Cody was great and my service experience was awesome. Was happy my car was taken care of properly.

  Brandi Caretto
a month ago
Paul, Kody, and Gabby are all awesome!! So friendly and I know that I ll always get a good deal here when I bring my car in! Will always keep coming back here!

  Henry Schubel
3 months ago
I think the pricing is higher since Big Brand bought C&R Tire, but I've been a customer for well over a decade and they still have a great group of mechanics. Never had a quality problem here.

  callie fischer
2 months ago
Always great service, fast, and always extremely friendly. I have a company truck so they make it extremely easy with payment. Even when their schedule is busy they find time to service my truck(I do drop my vehicle off so don t do this if it can t stay there for a little while).

  Tony Piccuta
5 months ago
Been here multiple times now. This used to be a small shop that was bought out. Service advisors are nice. However, every time I have come here I was told a time estimate and then waited nearly double that time. The first time was for installation of two new tires. Today, it was to remove a nail and get a plug. I had a 9:30 appointment and was told it would be 30 minutes, 45 max. I arrived at 9:20 and at 10:45 I am sill waiting. If you value your time, plan to drop off your vehicle and then expect double of any time estimate given.

  Ben Nelson
3 weeks ago
Gaby and Cody were very helpful and got me taken care of the same day. I will definitely be going back there again!

  John Coelho
5 months ago
We just needed air in our tires because every nearby gas station did not have a working air station.Not only did the staff provide service with a smile...they put air in my tires, replaced all of my tire caps because 1 was missing, and it was all done in under 5 mins, for FREE!We already go here for tires, so we are customers, but after this amazing service experience...customers for life!

  Em Smith
2 months ago
I came in last minute for an alignment and the service was less expensive and much quicker than i was expecting. Kody and Gabby were great, i ll be coming back for sure