Wilhelm Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sam Kovatovich
a month ago
I love Wilhelm, I do trust the folks will be clear and transparent on auto repairs. I've never had to return back to the shop for anything that was fixed previously, which I really appreciate. I think that speaks to the level of technical expertise and care in doing it right the first time.

  Michelle A
5 months ago
Great customer service! Everyone is very friendly, honest, and super knowledgeable. They did a comprehensive assessment on my vehicle and sent me and went over with me a detailed estimate in a timely manner. They provided a shuttle while they worked on my vehicle. I mostly communicated with Nick and Tyler, who were amazing! I will definitely return to Wilhelm for my future service needs. Thank you for such excellent service!

  Pam Forman
3 weeks ago
I have always had great service from Wilhelm. They service both my cars and have always provided exceptional service at very reasonable prices. I know that I can trust them,

  Josiah Tribble
2 months ago
I have always been delightfully satisfied with the level of service and professionalism at my local Wilhelm, the associates and technicians working there are knowledgeable and do quality work, they re up front and honest about what needs to be done for upkeep and maintenance of your vehicle and make sure that it runs for the longevity of the life of the vehicle, the associates on the floor working the front office are kind and offer a great sense of humor to engage the client so that, the level of comfort is there too. Thank you Wilhelm and for all the years you ve worked on our families cars and we look forward to many more years of service at your shop.Sincerely, Josiah Tribble.

  Christine La Fore
5 months ago
I really wanted to love this place but I was not impressed with the communication or responses received.For example, I received a text message with information on what needed to be fixed, and then a approval of the estimate of over $7000. There was no breakdown of fees, labor, or any information which would ve allowed me to make an informed decision as to whether they would be a cost effective service provider. I called in to get additional information, and all of a sudden they couldn t hear me from my cell phone. Meanwhile, all other calls placed prior to this request went through with no problem. Even the estimate I received when I picked up my car was not broken down with separate labor or other expenses. There were hoses that were $700 a part was over $1000. I can assume labor is built into those expenses, but it was not made clear, nor was it notated anywhere on the estimate. At the end of the day, I had my oil changed, and made an appointment at the dealership to fix the issue because I know what level of information and service I will receive there.

  Regular Guy
a month ago
Dropped off 2016 euro car bc I had some error about my EVAP, turns out the tank was leaking and needed repair..awesome, paid them $170 for the evaluation and then I googled the issue and found a BMW recall on the tank. I asked the tech about it and they apologized for not checking and then they sent me to the dealer w/o reviewing the recall notice. Paid 265 to dealer for them to tell me exactly what the tech said BUT my car wasn't covered. Sloppy work cost me hundreds, how hard is a vin lookup? Had to tell my coworkers about it and they were floored as they usually get work done there, not any more!

  William Van Rickley
a month ago
I took my wifes 08 4Runner in to get some leaks fixed. Turns out it was the valve cover gaskets and rack and pinionThey called me and wanted to charge. Get this. $4700 for those fixes. I work on all my vehicles but there are some things I dont want to do anymore. So I widdled it down to $3000. They wanted to charge me $750 for the high. Pressure power steering hose and way over for the other hose. I cant remember the other price cause $750 was mind blowing. I looked up the parts retail. The $750 hose is at worst $250.They are over priced and taking advantage of people in Cave Creek.

  Brad DeLay
2 months ago
Amazing, honest, and affordable. Best mechanic I've ever been to. And, on the rare occasion they misdiagnosed, they gave me a refund! Highly reccomend.

  4 k for life
3 weeks ago
Guys are honest and they do quick turnaround with repairs. Great place friendly environment definitely come back with my Dodge ram to maintain here in this shop.

  Kelly I
4 months ago
I went to this shop because I heard a strange noise on the driver side of my car. They were swamped, but offered to drive with me to hear the noise. One of the team members took a quick look and realized it was something minor they could fix right away. They didnt charge me for the 5 minutes of work and showed me what happened. Very honest and kind!

  Liz Dawn
8 months ago
Tyler and Ernie at Wilhelm are great! I brought my car in for a complete check, and they explained everything carefully to me as to what they would be doing, and definitely gave me a very fair price. I ve been taking my Highlander to the Toyota dealership for years and spending way too much money. These guys are reasonable and have good customer service!

  Alice Crapser
11 months ago
I took my vehicle to Wilhelm to be checked for an issue I was experiencing after another shop had done front end work. I feel they did a complete and comprehensive analysis of what additional issues need to be done to get my vehicle back in tip top condition. I feel that the staff is well trained and competent, but I have been hit with an inordinate number of expenses and I will have to wait to have the repairs done that were revealed. I was reassured that the repairs that need to be done are not going to cause any serious issues. I think they are trustworthy people and that is important in today's environment.

  Heather Block
8 months ago
Absolutely love these guys! We have been using them since we moved to the area in 2020. They are super friendly, knowledgeable, and we never feel like we're being pressured. They take exceptional care of our vehicles at reasonable rates and we wouldn't go anywhere else! We also love their rewards program and the text reminders we receive to utilize the earned rewards - helps a lot with oil changes. :)Services: Auto body & trim repair, General repairs & maintenance, Auto maintenance, Oil change

  Kevin Snyder
a month ago
I have to make an appointment for a flat tire who knows when there going to have a blowoutthen they want to charge me 200.00 for a rotate and balance i would not give 1 star

  Nick Nourtsis
3 months ago
Solid shop. I had them look over my car no issues. Set an appointment had to cancel and they were nothing but pleasant.

  Thomas Surrency
a month ago
Thank you for your usual and great service. Car was in and out as expected although no major issues during this service.

  Heather Hicks
5 months ago
Great place but the customer service this time was far less than in the past. I hope they take better care of my car and myself (and others) than this experience!

  Jeffrey Bonnets
9 months ago
They got me in within24 hours for an overdue grease, oil changeAnd tire rotation and overall safety inspection. The price was reasonable and the staff werefriendly and courteous. The only appointment the dealer offered was two months out! No more dealers for me. Wilhelm even got me anUber home at no charge.

  Diane Mason
a year ago
Fantastic experience (and who likes auto issues?!)!! Ernie and his team were kind, courteous and very accommodating. Showed concern for safety and I would sincerely recommend them! Especially as a woman who has felt a bit taken advantage of during past automobile services or repairs, I knew I was in great hands here. Well done guys!Thank you.Service: Brakes

  Kevin Wheeler
6 years ago
Mike and the the crew at Wilhelm are a first class bunch of guys. Took my son's 2000 Infiniti in after a packrat chewed some wires. I never wanted for an update, or ever felt exposed to hidden charges like I have in my life with dealerships. When your wife tells you "I'm going to take my car there for my next oil change..." you know they are doing something right, and these guys do. Excellent techs, great prices and the service is second to none. Thanks Wilhelm guys!

  Julie Nichols
8 months ago
So I got a coupon in the mail for an oil change special, so I decided to try them out. Tyler and Nick we amazing, they checked my car out and found that I needed to have my transmission fluids done as well. I know sometimes you think, oh they are making that up to make more money. I can tell you that s not true with this company. My car has never ran better! I will be using and promoting their business whenever I can! If you are in need of car repair or maintenance that you can trust, use these folks!Services: Transmission, Air & cabin filter replacement, Auto maintenance, Oil change

  Jim Fishback
11 months ago
This was my first time using this company. I had heard good things about them and had them inspect my brakes. Not only did they not charge me, they were honest and said things look good at this time. They were very professional and courteous, and I plan to use them going forward.Service: BrakesService: Brakes

  Julie Goldammer
11 months ago
Ernie was a true professional. Dropped my car off early due to some problems I was having. (I recommend making an appointment).They got on it first thing and walked me through the issues. He was thorough and logical. So pleasant to work with a mechanic that cares and has high integrity. Highly recommend them.Services: General repairs & maintenance, Tire rotations, Vehicle Inspection, Auto maintenance, Oil changeServices: General repairs & maintenance, Tire rotations, Vehicle Inspection, Auto maintenance, Oil change

  Patricia Russell
11 months ago
I have taken my car to Wilhelm for aLong time for various repairs. Being a single gal, I never have felt taken advantage of. They always present therepairs needed to get my approval, before going ahead. Everyone there is friendly, and professional. I would recommend Wilhelm Auto Repair.Patty RussellServices: Auto water leak repair, General repairs & maintenance, Vehicle Inspection, Oil change

  Randy Christman
a year ago
First time customer. Read reviews and decided to give them a try. Nick is really great and very communicative! He was very up front about not being sure if they could fix my a/c that day, but told me they would let me know. Kept me updated about the status and to my great surprise they were able to finish before end of day. I have already booked an appointment for my wife s car based on their great service!Service: A/C installation & repair

  Jen Blumenthal
a year ago
Polite and friendly manager and staff, fairly low wait time in person, but most importantly they found the problem and fixed it with a part they stocked- in the same morning. I came in with an appointment at 7:30am, and by 11am was driving home with no more engine light error! Labor charges were reasonable, plus I lucked out that the broken air intake tube was cheap.As the female owner of a ten year old vehicle, a good auto shop you can trust is essential. I ve come to this shop before, and I will do so again. I trust this crew, and their sister shop in Cave Creek proper. I ll be coming back, thanks.Services: General repairs & maintenance, Auto engine diagnostic, Engine repair

  J Weve
4 months ago
Great service, great people and wouldn't bring my vehicle anywhere else!

  Jake Rojohn
a year ago
Excellent service and priced great! Darren ran to pick up my tires so all service work could be completed today. Been using Wilhelm for 2 years now and always satisfied!Services: Tires, General repairs & maintenance, Oil changeServices: Tires, General repairs & maintenance, Oil change

  Lynn Cirigliano Spry
a year ago
Today I ran into a problem. My Ford would not shift into park, and brake lights weren t working. This meant that I no longer had a car that I could fit all my kids into. It was urgent that I found someone to fix my car and fix it fast.When I called, it was the middle of the day and the shop was busy. Nick answered my call, listened to my problem and told me he d find out from a tech if they had any room for me today. He was amazing. I dropped the car off at the shop, they gave me a reasonable estimate, told me they would look at it as soon as they could and by the end of the day I was repaired and on my way!I look forward to working with them again, hopefully under less urgent conditions.Service: General repairs & maintenance

  Kayla Sandford
5 months ago
Super friendly staff and very detailed on what is recommended. Did not feel pressured to have work completed that was not required. Will be back!Service: Oil changeService: Oil change