Accessibility
- Wheelchair accessible entrance
Introduction
The Shop, located in Phoenix, AZ, is an auto repair shop known for its accessibility, offerings such as oil changes, amenities like gender-neutral restrooms, and a friendly environment for all, including the LGBTQ+ community. They accept various payment methods and operate on a schedule that includes weekdays. The Shop prides itself on providing quality service to its customers.
Services offered: Oil change, General repairs & maintenance, Steering & suspension repair, Auto maintenance, Brakes, Auto glass repair, Battery.
The Shop Reviews Summary
Pros
- The Shop provides fair and transparent pricing, ensuring customers feel satisfied and valued.
- The staff, especially Ray, is commended for their honesty, professionalism, and efficient work, often exceeding customer expectations.
- Customers appreciate the expertise of the mechanics and their ability to diagnose and fix longstanding issues that other shops may have overlooked.
Cons
- There have been isolated incidents of dissatisfaction, such as instances of incorrect installations or perceived overcharging for services.
Suggestion
To maintain a high level of trust and satisfaction, The Shop should ensure consistency in service quality and accuracy of work, addressing any customer concerns promptly.
Positive Words
honest, professional, fair, efficient, transparent, reliable, recommended, knowledgeable, friendly, excellent
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Mister Mack
a month ago
THE SHOP is amazing!! The Real Deal. I don't trust just anybody and this was a great experience. I had suspension work done. I spoke to Ray, and he quoted me. 3 times I repeated back the amount he quoted because I was impressed, it was super fair. What would have taken me 8 hours or more, The Shop did it in less than 4 hours. Thanks to Ray and the guys at The Shop! You got 1 more new customer.
Nichole Lee
a year ago
I brought my car in this morning, with a clunking feeling under my car. I ve had this clunk for over a year so I ve been very hesitant driving my car since no auto shop has been able to tell me what the problem was, I ve taken my car in to different shops over the last 2 years for this issue and have been told there isn t anything wrong just normal wear and tear. I ve been driving my car for 8 years. It wasn t normal. Finally today the shop was able to find and fix that issue and the clunk feeling is gone. Ray is great and they are extremely affordable. Thank you guys!!
Nancy Leverton
a year ago
Ray and crew are great people! They want to make life easier for you. No BS.I've gone to repair places before where they told me I need new parts that had already been replaced. Maybe because I'm a woman. None of that at The Shop. Great prices too.Service: General repairs & maintenanceService: General repairs & maintenance
Stay Tooned
a year ago
These guys are the best! I have a couple different vehicles and they have been spot on. They get the work done and answer all your questions without making you feel like an idiot. Their rates are quite reasonable and I am never surprised. Ray, the owner, is fabulous as well as Rudy, Marty...all the guys! They go beyond the call of duty. If it is something out of their expertise, they refer you to someone great!Service: Auto maintenance
Indigenous Massage & Wellness
a year ago
I have been going to The Shop for about 3 or 4 years now. Ray and his staff are professional, ethical and honest Mechanics. They always do good work on my 03 Honda Pilot. And they have a comfortable lobby with air conditioning for you to wait. Thanks Ray for all you do.
Samuel Henson
a year ago
They ripped me off and cheated me! Paid for a oil gasket replacement $600 and they didn t even put the gasket in it looks like it looks like they just put a bunch of orange gunk completely around the sides of it to try and seal it and my car is still leaking!!Services: Auto maintenance, Oil changeServices: Auto maintenance, Oil change
Thomas Ibarra Jr.
3 years ago
I really appreciate Ray. It's always tough trusting your vehicles in the hands of strangers, but I've learned that Ray is the man! This shop has taken care of every vehicle issue I've had. Prices are fair and the turnaround is what really impressed me. He has never had my vehicle for more than 2 days which helps out tremendously! I highly recommend!
JJ Overfield
10 months ago
I took 2 vehicles to the shop to get worked on. Very knowledgeable and friendly. The guys did a great job I would highly recommend.
Mackisha McClure
3 years ago
Thank you thank you thank you thank you!!!! This place is amazing period. As a woman (a beautiful woman at that) we all know how easy it is for a shop to try to overcharge you especially for serious work like suspension troubles. They try to fix everything on your car besides what you went in there for and Ray kept it straight with me he was able to make sure to take care of what I needed and stayed within my budget and I really appreciate that! I was referred to him by a friend and I would recommend him to anybody I know. Thank you so much Ray you and your team are amazing! Thank you Kat for the referral! Honest mechanic cheap mechanic good service. For some reason this is hard to find?Service: Steering & suspension repair
Mickey D
a year ago
Update: They also installed the device incorrectly. Whether intentional or not truly a horrid experience.Dishonest, attempted to charge to fix alternator when breatholizer killed our battery. $450 to fix a perfect part. Another mechanic at his shop confirmed there was no issue with the part, they just drain the battery. Don't go here from intoxaloc either, I have plastic panels falling from their installation.Services: General repairs & maintenance, Battery
Gary
2 years ago
Ray and Rudy were friendly, honest, and they did the job right! I am very satisfied, and my car is running great! I finally found an honest mechanic! I will highly recommend "The Shop" to everyone!Thank you Ray!Service: General repairs & maintenanceService: General repairs & maintenance
Samuel
a year ago
Horrible place, dishonest, and it looks like I paid for rotors and they only put the pads on, so I still have brake studdering. If I had the tools I d rather spend the time to do it myself at least that way I wouldn t be getting ripped offService: BrakesService: Brakes
Miriam Mitchell
4 months ago
I really like these guys, no complaints from me
Marcus Childs
4 years ago
This is one of those local gems that are hard to find but so glad when you do. Ray runs the shop and he has a very straight forward personality. Which I appreciate so much, we could all use some of that. This is an honest and humble place and their prices reflect that. Also, they have some really awesome dogs that ll keep ya company should you decide to wait there for your service to finish. Their advice on what I needed done was accurate, honest, and appreciated. Some mechanics tack on extra BS for a profit, but not here. 10/10 recommend.
Akili Greer
a year ago
Not only did they fix what they discovered to be a horrible hack job of a stolen catalytic converter. Ray took care of my Honda for great price.
Nathan Underwood
2 years ago
Carlo s Window tinting and audio is great quality, always has today or tomorrow available for scheduling. i have had tint done at this shop for the 5th time. and very happy with each vehicle s results. Ive call many many many tint shops around the state. He is the only one that ive have seen offer entire vehicles for 200, Other shops quote me 150$ just for the front windshield!Service: Auto glass repair
AZ EyeCandy
3 weeks ago
Polite, fast service, one stop shop
Amber Elkin
3 years ago
This is the ONLY place I will ever take my vehicles. They can find and fix things no one else has been able to, and of course basic things too. I always leave so much happier with my vehicles. Prices are always fair. The most honest shop I've ever been to. I would give them 100 stars, if I could.
OrishaLovely
3 years ago
Bought an alternator from penny pinchers and had my car towed here to have them put it in for me. They were quick, professional, and just the nicest people I ve ever met. The alternator I bought was faulty so my car broke down three days later. Called the shop and they told me to bring it right over. These people are honest and just amazing! I won t go anywhere else for my car problems
jackie schulte
5 years ago
I took my car to KIA dealership and was told I had several things wrong with my vehicle. Then I took my car for a second opinion and was told I needed minimal repairs. Thanks to Ray & Betty for your honesty, handwork and the best prices in Phoenix. If you want an honest assessment, Please see Ray at The Shop.
Frederick Kay
3 years ago
Its one of the best auto repair and maintenance shops I've been to. They are always lower priced for everything I've had done. Its just a great business I will be supporting with all of my vehicle needs. I recommend The shop for all your car care needs.
Jennifer Daugherty
10 months ago
They treat my car like it was there daughters. I feel safe driving when they do the work, and trust them 100%
Eric Shirley
3 years ago
Great service at a great price had rotors resurfaced at 10$ each in an hour. Closer location to me and better price than O'Reillys. I will be a returning customer for sure. I will update all future experiences.
JENNIFER Bryan
5 years ago
I love The Shop! So friendly, kind and honest I trust them 100%. One of the best parts is I can pet and play with the shop dog Duke he is so adorable lol. Thank you for helping me out and getting my van working for me again you guys are AWESOME!
Jeff Mylander
3 years ago
Fairly priced and these guys really know what they're doing. Customer service was a plus for a crazy non Corporate America mechanic shop. I'd go there again anytime for any of my car's needs!
Gage Carter
a year ago
Excellent place to get great and honest work. I recommend this place for anyone looking to get auto work done.
Annette Hignell
a year ago
Ray saves me about 1/2 of what the other guys want to charge and I've had no problems with his work.
James Press (Bageena)
5 years ago
I don't think I've ever left a positive review for a mechanic before. Honest, fair, and a great couple running the place. Will be bringing my vehicle here for all my repairs in the future.
Sue Maury
5 years ago
The most honest mechanic that I've had in years. It's a good old-fashioned garage friendly nice can't say enough good things about the people that own that place that would be Ray and Betty some of the best people you'll ever meet
Shawna Hoyt
3 years ago
This is a great shop, been using them for about a year now. No price gouging, no extra fixes...just do what you want done!!Thanks Ray!!