Open Road Cycle Works

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dominic Zito
5 years ago
Great place to take your bike for any repairs. Coach and Rob are very knowledgeable and experienced mechanics. Quality work, honest evaluations. Always enjoy bringing my bike to them when it needs some attention.

  Jason Neeland
a year ago
Needed a new slave cylinder. Quoted me a price and time frame. Got me my road king before labor day weekend! Work with Coach, very knowledgeable and helpful.

  Alberto Ross
5 months ago
This place is friendly and helpful. I took my bike there 1 yr ago and was very impressed with them. But a week ago I went in to get something done and they were closed. Heard they went out of business. So sad. Now to look for another good shop.

  MrNocturnal
a year ago
I needed to have my bike inspected as it wasn t turning on. These guys were willing to stay a bit after closing to make sure the tow truck was able to get there and drop it off. On top of that they inspected it right then and there and gave me their honest opinions on the repair when the could've just lied to make a quick $. They were very knowledgeable, friendly, and accommodating and when ever I have issues with a bike Open Road will be my go to. 10000% my go to recommendation. Amazing service!

  Zach Laymon
11 months ago
This shop is awesome!! Tony (the owner) is very hands on, professional, and proficient. He and his main man, Jim are upstanding individuals with integrity top of mind.Very affordable rates for repairs and timely turnarounds.I highly recommend Open Road Cycle Works!! Services: Carburetor cleaning, Electrical repair, Steering & suspension repair, Brake service & repair, Oil change

  Ron
5 years ago
I went to go see the guys to install a keyless starter on my 2002 Indian Scout. I was hesitant because the last two shops I went to said that the keyless starter I bought (Digital Guard Dawg) could not be installed on my bike because of the Thunder Heart starter and Joker Machine parts I already had on my bike. One of the shops even tried to charge me 20 hours labor for "trying" to install it. So you can see why I was hesitant. Well they where all wrong! Rob and Jeff started working on it and the biggest problem they had was fixing what the last shop did to my wiring. These guys are beyond great they took the time to really understand the issues and make the thing work. I'm really happy I went there. They where friendly, funny, and extremely knowledgeable. They even bought me a beer. I was also impressed to find out they are both Veterans. So, a shop that is friendly, honest, patient, and has two highly skilled Veterans AND buys you a beer. I don't know how it gets any better. Go see these guys before they get too famous they are new to Arizona and I think are going to do great things.

  Vince Cavedog
11 months ago
Thanks Open Road Cycles saved me some cash from dealer prices! I thought I had a problem when I got home, called Tony he sent his best tech over and everything checked out! They were busy but got me out in a couple of days with new tires, brakes & fork seals service.Services: Tires, Steering & suspension repairServices: Tires, Steering & suspension repair

  Frenchy
3 years ago
In the past 18 months I have had 3 Harley Davidson motorcycles serviced by Open Road Cycle Works. I will not have any other shop touch or work on my bikes. Coach and Rob are the best! Hands down they are the best! Their prices beat any other shop, their customer service is excellent. They are very personable and will speak openly about your bike, its needs, options, and cost. Recently I referred a friend to Open Road for work on his bike and he was able to save more than $1,000 over taking his bike to a Harley Dealership for service. Greater then even that, my friend ranted and raved about how cool these fellas were with him when discussing all aspects of the services and parts.This is an A+ Harley Shop in my opinion.Services: Tires, Engine repair, Oil change

  Michael Russo
a year ago
Man, these guys are amazing and their prices are real low. These guys are straight up

  Mike N
2 years ago
A great shop, great service, and a great team. Rode my bike in from Dallas and after arriving I pulled up needing something properly torqued down after having to perform a roadside repair.They took my bike straight to a lift, gave me a token for a beer next door, and had me ready to go rather quickly.Pricing is on point as well, they also love veterans.I will definitely be taking my bike there for any maintenance beyond my current skillset.

  Rachel Straube
3 years ago
I took my motorcycle here for an oil change and these guys were great. I am new to riding motorcycles and they were super patient with all of my questions and made sure I understood everything that they were doing they also taught me some things about my bike that I didn't know. Also they gave me options for different types of oil and didn't try to make me buy the super expensive stuff like the shops do when I get my car oil changed.They got my service done quickly, and also made some adjustments so my my bike stopped making a noise that I was worried about while they were doing it. They also adjusted my shocks so it rides better and did not charge me extra.I highly recommend these guys and will definitely be going here for getting my bike serviced and any other work I need done on it.

  William Bakehouse
3 years ago
After owning my Road King for a few years, and it never quite running right, I took it to Open road at the advice of some friends. I couldn't have been more surprised. Immediately, they knew I had tuning issues, and started digging into what had been done to my bike. To my surprise they discovered that the previous owner had installed a big bore kit, without any of the other needed modifications to make it run correctly.They gave me good recommendations of what I should do immediately, as well as things that I could hold off on for a later time. Long story short, that first ride after it was there was like an entirely deferent bike!Since this first visit, I have done all the recommended changes, and this bike is better than ever!Huge thanks to the guys over at Open Road for being honest, and compassionate about a stressful situation. I will be a customer going forward.Services: Tires, Steering & suspension repair, Engine repair, Brake service & repair, Oil change

  Bradley Coon
a year ago
I was having the hardest time finding some quick help with replacing a rim on my 2002 super glide. Smitty took care of me and even went out of his way to do so. Thanks, you're a life saver man! Definitely come to these guys if you need good work done.Services: Tires, Steering & suspension repair, Brake service & repairServices: Tires, Steering & suspension repair, Brake service & repair

  RayChawn Rhymes
3 years ago
Coach helped me out with a tire swap and oil change. Was very professional and friendly. Prices were what he said over the phone and he gave me the best prices on rims I found here in the valley. Will definitely be going back and look forward to working with him and the shop again.Services: Tires, Oil changeServices: Tires, Oil change

  Steve H
11 months ago
The shop is in chaos. Reckless, disorganized and unreliable sums it up. I won't return even if it was for free. Too risky. They blame a former employee for the problems, but that was yesterday. Today is a new day and they are doing poorly. Safety on two wheels is far too important to allow these folks to screw things up. Avoid!New ownership seems as bad as the former.Service: Tires

  Glenn Cordromp
5 years ago
I had stage 1 done on my 2015 Road Glide and my 2015 Softtail Slim also change out bars, electrical, oil changes, tires and other misc parts have no problems with the work that was done. great guys to work with I highly recommend this shop to get your work done on your bikes. Coach an Rob can help you with all your problems. good job guys see you next time for other projects on my bikes.

  David Saxby
4 years ago
I researched five other bike repairs shops before picking up the phone to call Open Road. These guys are great at customer service. The owners are the mechanics. Rob called me to update on what he thought the problem was and when he would have it fixed. These two guys are the first honest repair shop I have found in the 15 years. The previous bike repair shop told me I needed new front rotors at a cost of 1,300. Rob told me I didn't need new rotors and was able to fix my brake problem for under 400.00. They will have all of my future business

  joshua aguilar
7 years ago
I have taken my Harley into Open Road Cycle Works twice, both times they have done an excellent job. I received all the things that are important to me. Good customer service, friendly and professional staff, attention to detail with my bike, and they didn't try to sell me things I didn't need. I appreciated their honesty and advice, and they will continue to be my "go to guys" for motorcycle repair. Thank you Open Road Cycle Works!

  Sliced
9 months ago
Got my forks rebuilt and my bike serviced here amazing people would recommend them highly if you need anything done to your bike

  Chad Bray
5 years ago
These guys are awesome, I got a flat the other day (on a Saturday) on the freeway. They have done previous work on bike, so I called them again. The shop was 2 mins from closing. They sent a tow truck, at no cost to me. Then they replaced my tire, even though they were closed. I told them, not to worry, I understood it was Saturday, and they were closing shop. They insisted, so I could have my bike for the rest of the weekend. This shop is straight up, seriously will not take my bike any where else.

  Anonymous Participant
11 months ago
These are some real down to Earth guys. I highly recommend them. Their work ethic, moto-knowledge, and ability to accommodate make them my go-to place for anything motorcycle! Thanks, Tony!Services: Carburetor cleaning, Electrical repair, Engine repair, Oil changeServices: Carburetor cleaning, Electrical repair, Engine repair, Oil change

  Bryce
a year ago
New to Arizona and needed to find a good reliable bike shop. Open Road Cycle Works gets the job done. Smitty is a hard working mechanic and extremely knowledgeable. He stands by his work and goes out of his way to help. Thanks Smitty!

  Bill Reynolds
3 years ago
While traveling from Mexico I was hearing a little noise from the primary drive. I stopped by to see if they could have a look. They asked if I would like the oil in the primary changed and since it was time I said ok. They changed the oil and seal and charged so little. The work was perfect as was the price. As I was leaving Rob noticed I had a clearance light out and come running out to check. Here replaced the bulb, NO CHARGE. True care and customer service!!! Highly recommend to all.

  Richard Martinez
4 years ago
Coach Is Awesome!!!! My Bike wiring was in real bad shape!!! He got it fixed and ready to roll in one Day after an Unnamed shop did more damage than good! I will Definitely Make Open Road Cycle Works My go to from now on !!!!! Professional Service !!!! Quality work!!!! Great Prices!!!!!! Believes in your safety as a Motorcyclist!!!!!!

  Chivonne Hill
4 years ago
Great supporter for the sunnyslope community! They opened their doors for us to have a poker stop for "Santa Toy Run" thank you Open road!

  Phoebe Rouse
3 years ago
Checked my tire pressure as my bike had been sitting awhile....dry rot setting in..needed new tire...text next day with estimate...one in stock..few days later got right in! Replaced in timely manner! Helped me with ins and outs of my bike since my 1st bike and bought used! Love these guys! My go to for my bike repair/maintenance!!!! Thank you guys!!!

  Martin Westerlink
4 years ago
If ever in the PHX and you are in need of a great mechanic, then see Jeff Jones aka Coach and his partner Rob.Both men have gone out of their way to not only service my bike(s) they've also installed front and rear tires at a very reasonable price.Tired of being jacked and paying dealer shop rates, then I would highly recommend Open Road Cycle Works.They are expert Harley Mechanics and can repair any other makes and models, including quads and or ATV'.Only the best right here in the PHX area.

  Tim McCord
6 years ago
Fast and excellent service. Coach and Rob are courteous, respectful and knowledgeable. What normally costs an arm and a leg at a dealership is much more reasonable here and much better customer service than most dealerships!

  John Cable
3 years ago
Coach and rob are great people and thier professional ethics cant be beat.They were the only ones to touch my bike in California, now that i have found them again ,i can get my bike running again.Services: Carburetor cleaning, Engine repair, Brake service & repair, BatteryServices: Carburetor cleaning, Engine repair, Brake service & repair, Battery

  Mark Rolph (Ralphy)
6 years ago
Hey,If you have a motorcycle, any kind, Take it to Open Road Cycle! We have 3 , 2 Suzuki GSXR'S AND MY SON'S Kawasaki.Best work in Lake Elsinore, Temecula, Murrieta, !!!!Coach & Rob are the BEST! I would never trust our bikes with anyone else! Workmanship, Quality,Price and all around good people.If you go anywhere else good luck brother. I've been to the rest, now I go to the BEST!!THANKS Coach & Rob for all your detailed work and response. It's sad when I see a bike stranded on the side of the road, I KNOW there not going to Open Road Cycle...Would NEVER Take or trust my bike or my life in anyone else's hands!! Oh yeah, try to get one of those other places to answer or respond to your phone call at 11:00 pm just for a question....hahaha good luck.Coach & Rob you know you'll be seeing me on the next time I'm done tearing up the mountain roadsaround here. Oh the new tires, exelant call, talk about tippin,ripping and grippin. Nice to knee a turn and pickiin up change as I go! Right on. Thanks again for EVERYTHING! Mark Rolph and Crew