Land Rover North Scottsdale Service and Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brent Wofford (AZ Rad Realtor)
3 months ago
I took my Defender in for some warranty issues. John Q was my service advisor, and he did a great job. He is very friendly and great to work with. I was very impressed that they sent me a video of my Defender in the shop with the issues fixed prior to me coming back to pick it up. Thank you guys for the excellent level of service!

  Jessica Stevens
a month ago
The Service staff was grateful to work with. Very knowledgeable and highly qualified and explained everything that was needed. The pictures are before she was detailed.

  Michael Nowak
5 months ago
All went well.My vehicle was extremely well serviced and completely cleaned up so it was presented as a great new Range Rover Sport. My service representative, Cheryl Wulf, has managed my vehicle service since the beginning of ownership and I am very pleased with her performance. All went extremely well. Thanks to all who participated in my service.I also received a satisfactory loaner suv which was capable of providing equal capacity for moving our Halloween characters back to storage.Services: Air & cabin filter replacement, Tires, Steering & suspension repair, Body & Trim, Wheel alignment, Oil change

  Denice Dowless
5 months ago
All was GREAT! got my appt immediately as I needed it, (I come from Flagstaff). They opened up right away at night so I could drop my car. Cheryl texted the next morning for verification and consent & with an estimate. I got of video of my car being worked on with no problems noted. Cheryl texted when my vehicle was ready and I paid online. EASY PEASY! When I did p/u my car, Cheryl was there to meet me and explain the next steps/visit required. So impressed with every step. There were no issues - business was taken care of. Thanks for making a hassle of an errand essentially hassle free! I love my car and it appears it is in good hands with your help!The photo was from last year (it was too pretty not to share!)Services: Auto engine diagnostic, Oil change

  annie keel
2 months ago
The service at Land Rover is out of this world!! Tim Totaro did an excellent job in helping us find the perfect vehicle!! I would definitely recommend Land Rover to others!!

  gwendolyn hall
2 weeks ago
Very professional, courtesy and helpful. They treat me like I m very important part of Jaguar family. Thank you for your kindness to my service person

  Stacie Wainer
2 months ago
I be wish there were 10 stars Thank you to Carlos for his exceptional service from start to finish. I am so impressed at the level of sophistication and knowledge as well as offering a ride up to Phoenix via LYFT.The LR 4 is running beautifully and from the first call to schedule my service Carlos was able to articulate the process so that I was able to understand the process. He also included a discount that I had received on line.He has always offered friendly , expert advice and it is an absolute pleasure to have my vehicle serviced with your dealership.Shout out to Dave Johnson, always very helpful and such a gentleman.Thank you,Stacie Wainer

  Chantell J. Cornett
3 days ago
Carlos in service is FANTASTIC. He is professional, organized, and goes the extra mile. I feel confident in the guidance and information provided by Carlos.

  kylie knight
8 months ago
Everyone was so friendly and the process of getting a new battery was super easy! My only issue is that I was told a complimentary car wash would be included and not only did that not happen but it came back FILTHY. Not ideal from a luxury dealership.

  Curtis Haynes
3 months ago
Victor Tellez and the service crew are amazing! Each time I bring my car in for a repair or service, Victor does a great job of getting me in, getting the job done and I'm back on the road. I highly recommend Victor and the crew at LR North Scottsdale.

  Paul Neumann
4 months ago
I recently had my maintenance service completed and purchased new tires for my Range Rover at Land Rover North Scottsdale. The service experience was amazing. My Service Advisor JD communicated provided me with regular updates, provided me with a loaner vehicles while the service was being completed. I could not be more pleased with the value and the service experience.Paul

  Jennifer Eglin
5 months ago
Gina provided excellent service and was communicative. I appreciated the video explaining the findings. The only thing I could say that was 4 stars was that the car wash they complimentary provided had left water marks all over the windows and handprints on the interior windows. It was also very dusty in the vents as if the windows had been left down. I get the car hand washed only and just had it done 2 days prior so I know these details were not there before dropping off.I had a technology issue after picking up the vehicle which is common, I hear, and they were prompt in their assistance to help me get back up and running. I appreciate the team and feel comfortable going back should I experience future concerns with the vehicle.Service: Auto engine diagnostic

  margie amity
2 months ago
I am impressed with the service department, especially JD. He was very responsive and told me everything that was going on and kept me informed of any delays and was very wonderful with his communication. Highly recommend.

  David Lissek
3 months ago
While on a 4-day road trip from CO to AZ and back between Christmas and New Year s, my late-model LR3 broke down in Phoenix. Luckily, John Q. and his colleagues and mechanics at Land Rover/North Scottsdale were able to quickly diagnose the problem, order parts from out of state, and repair my Land Rover so I could get back on the road quickly and home for the holiday. All throughout the process, John Q. kept me informed and up-to-date, and he also did his best to mitigate costs. I highly recommend Land Rover of North Scottsdale for any repairs or service to your vehicle!

  Lois Ball
5 months ago
Everyone was so helpful, drop off was super organized and fast. The video of the under carriage of my car was very cool to see. Pick up was just as easy. Car looked shiny and new. Engine sounded perfect!Services: Transmission, Air & cabin filter replacement, Auto engine diagnostic, Wheel alignment, Air conditioning, Brake service & repair, Battery, Oil changeServices: Transmission, Air & cabin filter replacement, Auto engine diagnostic, Wheel alignment, Air conditioning, Brake service & repair, Battery, Oil change

  Laurie Smith
5 months ago
I love bringing my car into Land Rover in N. Scottsdale when needed. I live out of state.. and I never know when something might pop up that needs attention when in town! I always feel like I am in good hands with JD in service! Everyone at this dealership is always attentive & caring! Service: Electrical repairService: Electrical repair

  Michael Fossum
4 months ago
They got all work done timely, were communicativea and provided a loaner car. Brandon's (Service Mgr) professionalism, customer service, and personable demeanor is always fantastic!

  m mmk k
5 months ago
Great service on my 2020 Range Rover. John Q is great to work with and made sure I got all the service coupons and discounts. Love the tech sending a video as he inspects the car. Also got a detail which was excellent. Also like the option to use Lyft to go back and forth.Services: Air & cabin filter replacement, Wheel alignment, Oil changeServices: Air & cabin filter replacement, Wheel alignment, Oil change

  S Sorenson
5 months ago
Alan Davis is an excellent service advisor. The technician was also great. They document with video data and stay in touch throughout the service process. Everything is very professional!

  Kelley A. Carter
5 months ago
My service Advisor, Gina is the best. She always takes such good care of me to ensure quality service. Thank you for having dedicated professionals working for you.

  Korrina Donald
6 months ago
Brandon was my service manager and he was great! Even though I had some major repairs at a high dollar cost, Brandon worked with me to ensure I had a loaner car and a more reasonable price point. Overall I was very happy with the customer service!

  Mark Rukavina
5 months ago
Land Rover North Scottsdale service is EXCELLENT! They always take incredible care of me and my Range Rover. Cheryl Wolf does a phenomenal job making sure the process is smooth and seamless, and as fast as possible, making sure I have a nice loaner vehicle while my RR is being service. Highly recommend!

  Richard E Kerr
5 months ago
Service is great owing most of this to JD my service advisor who is the quintessential advisor. He is on top of everything and always keeps me informed.

  S Martin
2 months ago
I had a great experience with the Service department, and Brandon specifically. The team was courteous and thorough in addressing my concerns.

  Charlie Swenson
3 months ago
Alan was very helpful with getting our tire fixed without an appointment (on a Friday). I would highly recommend Alan and LR of North Scottsdale!

  Ben Darwin
a month ago
Cheryl is terrific. She is always on top of my vehicles history and only recommends what needs to be done.

  Mark Feinstein
5 months ago
Land Rover North Scottsdale provides the best service of any Land Rover Dealer I have ever been to. Have been working with Cheryl for over 15 years. She is the best service advisor I have ever met.Service: Oil changeService: Oil change

  Gem Mookherjea
2 months ago
Added a tow receiver and wiring kit to my 23 D130 -professional and on time. By far my preferred dealer in the valley. Thank you Gina

  Nancy Leifheit
2 months ago
Brandon is always is a joy to work with he is very professional and friendly. Very happy with our service we had done on car.

  Sherman Chu
9 months ago
Brandon provided great service and fast turnaround throughout my entire process of adding some accessories to my Defender. He was quick to respond to availability and questions. Once a decision was made to purchase and install the accessory, turnaround took one day. Very pleased with this level of service in these times!