Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Madelyn Behnke
2 weeks ago
A few months back we took our Chevy Silverado 2023 for an oil change and tire rotation. They took the wheal locks to our truck. We just realized they were missing as the truck was getting service at the dealership. The wheal locks are gone, but the box to them was there. We went back to see if they have them still.... The made a half effort to look. Now we are stuck. The dealership is charging us $1000 dollars because we don't have the damn code to get a new set of wheal locks made. Never did I think I would have to look in the box to verify they were still there.Forever tainted. I am so upset. A $1000.00 and they can't even give me the respect to look correctly.Update: called and left a message for a return phone call. Never heard back. Not surprised.
Matthew Chavez
3 weeks ago
Was all about using Jiffy Lube always had great service, until they stole my wheel lock key and now having a major issue getting the tires off my truck won t ever use them again.
Corina Manci
2 years ago
I came here for an oil change on my Mazda. The crew did great. Filled my tires and checked all fluids. When I asked my silly female car questions the staff was happy to take their time and answer my questions. Great experience.Service: Oil changeService: Oil change
Mark Rock Rocklin
7 months ago
The service technician who works the computer and greets the guests actually remembered me from my previous visit about 7 months ago! I was very impressed. And, he did not have the air filter part for my car, but he made calls around the neighboring retailers to see if they had it, no luck. But the fact he he did that was awesome! It's rare to come across "quality service" these days, but not your location on 12th St. & Northern in PHX. That's why I drive all the way from downtown to this location. Your employees are great! Thank you!Services: Air & cabin filter replacement, Auto engine diagnostic, Oil change
Teresa Hernandez
6 months ago
I needed help loosening an oil drain plug that cost me a couple hand tools, these guys did it in less than 5 mins at no cost! They put a whole new drain plug in and and educated me a little. These guys are life and money savers for sure!!! Thank you guys!
Alyson Grench
8 months ago
I drove down from Northern Arizona and realized my car was leaking oil after a recent oil change in Flagstaff. I took my car here and Justin and Ibrahaim discovered the problem and fixed it within 5 minutes. They explained what was wrong and what they did to fix the issue. Not only was this a quick fix, they did this for me complimentary. Good people at this location. I made it back up with no issues at all. Thank you!
Mike Sheffer
5 months ago
My tires are filled with Nitrogen with green colored valve stem caps which indicate nitrogen. This was ignored and tired topped off with air. Disappointing
Walter Flisnik
5 months ago
Thanks jiffy lube for being there for the people who are wanting to use your service it's all about trusting folks in the auto business these days that's what people in line who are waiting that's what we talked about and we all agree we can really trust you guys Services: Battery, Oil changeServices: Battery, Oil change
MICHAEL Big Deal COLE
6 months ago
I had Jiffy Lube provide a Lyft Drive Vehicle Inspection. The gentleman who inspected my Nissan Rogue was respectful, knowledgeable and timely. I appreciate his help in inspecting MY COLE (my vehicles name).
Keith Gross
7 months ago
This the best place to take your vehicle for oil changes, fluid refills and other engine maintenance. The staff has been helping me for years, extremely professional and helpful. Check online for coupons too.Services: Air & cabin filter replacement, Tires, Auto engine diagnostic, Air conditioning, Oil changeServices: Air & cabin filter replacement, Tires, Auto engine diagnostic, Air conditioning, Oil change
Bren Curry
11 months ago
Went to Jiffy Lube on a Tuesday afternoon. I was in and out of there! All of the guys were friendly to me and my fur baby. They explained what I needed and I didn t feel pressured to get any add ons, just informed. Thanks for taking good care of my vehicle and being kind to me and Sir Champion
Dixie E
7 months ago
The staff was great! The oil change was quick! The only problem was dodging the non-customers driving through their lot to avoid a traffic light.Service: Oil changeService: Oil change
Christopher Berarducci
9 months ago
Everybody s great at this location especially the manager. Every time I go in there he s super cool and helpful. I ve been in the service industry a LONG time and I know what a difference it makes
Chambree V
2 years ago
Paul the assistant manager provided us with the best experience. We called yesterday 3 minutes before they closed and Paul answered all the questions we had and looked up the battery we needed to make sure they had it in stock. Today we went and Paul greeted us and got to work right away on the battery. He was very informative, let us watch the whole process and when we had extra questions regarding the type of battery he was happy to answer and explain the difference. He was very quick, professional and extremely friendly. If you ever need any auto services, I would highly suggest coming to this Jiffy Lube location. Thanks again!!!Service: Battery
Ronald Pietrzyk
a year ago
I take my vehicle to this particular shop because they always have the parts to do my oil change. The guys are always very friendly and take good care of my car. I would definitely recommend this place to anyone looking for great car care.Service: Oil changeService: Oil change
Patty WineIsMySpiritAnimal Gii
2 years ago
These are awesome people. Great communication from the time I called to when I came in with the status of my vehicle. They showed me what did and didn't need to be replaced/fixed, and they didn't they try to oversell me on anything. Showed me a couple tiny nails in my tire. So we skipped the rotation because I need to replace them anyway. Appreciate the swift great service. May every business was run as well.
Arlene Gonzales
a year ago
Update: They did not get my new tire in time that day. I had waited hoping it would be there the next morning. Still nothing. I ultimately asked for a refund. Walmart had the tires I needed same day.The staff was quick and diligent, had a new tire ordered for me within the hour. They were also very gentle with my car when being lifted up. Highly recommend this location!
Dylan Parish
11 months ago
Best staff around. They make you feel like a valued customer. They are quick, professional, friendly and exceptionally so. Very satisfiedService: Oil changeService: Oil change
G0tcha Riled
a year ago
This Jiffy Lube is fantastic! Every time I come in they are fast and friendly. They are informative without being pushy! I really respect the Manager because he leads by example. This really shows in the way his team conducts themselves.
PureKash01
a year ago
I got an oil change here because the last place I went to apparently stripped the bolt and cranked the filter on I couldn't do anything about it. These people here at Jiffy Lube replaced the bolt and I was in and out with a new oil change in about 20 minutes. Would recommend going here to save yourself a headache.Service: Oil changeService: Oil change
Russell Skall
9 months ago
Jiffy Lube on Northern & 12 th. St. did a fantastic job changing my oil and filter an also checking my engine and cabin filters which were all goodService: Oil changeService: Oil change
Kiley Simon
3 years ago
The team at this location is great. They work quickly, always try to make sure I get a good deal, and perform quality work. I ve had multiple oil changes, tires rotations, and my brakes done with no complaints at all!
Marcelo Buchhammer
3 years ago
Go here all the time, guys are great. Fast professional, thorough. I don't worry about stuff not getting done properly or anything like that. Super friendly. Of course Jiffy Lube is a little bit more pricey than some places, but you can sign up for coupons, I get them in my emails all the time. Justin, Paul, Reynaldo, thanks yall!
Amy Hsiung
4 years ago
I've been getting my oil changed and tires rotated here for 3 years. Justin is reliable, honest, and just plain nice. He even found an issue with my car and suggested I take it to the dealer because it would be covered by warranty. I appreciated his honesty. The wait is never too long (or they will let you know before service if it will be long). The location is also super convenient with multiple restaurants across the street in case you want to grab a bite while you wait.
Jon L
4 years ago
This location is great. I've been to a couple other jiffy lubes in the past, some with an appointment and this is by far the fastest. In and out for an oil change on Friday in 15 minutes. They were really transparent on everything and the inspection was thorough as well. The prices are higher than other cheap oil change places, but it's worth it for the convenience and atmosphere.
Miguel Nieves
a year ago
As far as I'm Concerned. 10/10 Friendly and attentive Staff. Amazing Quick Service Free Coffee Restroom and TV while you wait Communication 10/10 Best regards to Staff here
karissa crunk
6 years ago
Very nice mechanics; timely and affordable service; Steel, Travis, and Justin were absolutely wonderful with explaining what WAS wrong with our car and how they fixed it, along with what still needs to be done. I did not feel I was being ripped off by their services (upselling products and services I did not need in order to make money) and I felt that they genuinely cared. Along with the mechanic "Steel" being vocally appreciative for his other mechanics being helpful. If it was possible I would give them an eleven out of ten. DEFINITELY going back
David Scheffey
4 years ago
What a fantastic experience I just had at this Jiffy Lube location! The super-friendly manager, Justin, greeted me right away on a busy Friday afternoon, and even though he was busy he really did me a huge favor by quickly determining the cause of my check engine light and doing what it took to make the light go off so I could get reinstated at work by 5 PM and keep making money. Justin really came through for me in a pinch and I just wanted to let everybody know that this guy and his staff are solid gold! Thanks a million for everything, Justin, and I will be back!
Aly Cake
4 years ago
I was preparing for a cross country drive and my car was struggling. They helped me get my oil done, tires changed and rotated at an affordable price and continued to help me figure out a few issues I was having with my car. They were always friendly and forthcoming and I never felt like they were trying to take advantage of my lack of car knowledge because I'm a woman. They left voicemails when I asked and called back in a timely manner and we're very flexible to my schedule. All of the mechanics we're very kind and I cannot stress enough how much they helped me through this stressful process. 100% recommend going here if you're unsure and you need reliable service.
Marsha McFadden
3 years ago
I waited ten minutes for someone to come talk to me - even to acknowledge me and state that I might have a very long wait. At least four employees noticed me, but no one bothered to come talk. I finally left and went to a much better location at Central and Camelback, which of course is always professional.