Glass Pros LLC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kevin Koons
a year ago
I'm leaving a two-star review because the Glass Pros tech damaged my truck and the poor customer service. I'll never use Glass Pros again and can not recommend them.Read on for details.The good:I emailed Glass Pros on Thursday, July 21, 2022, to get a quote for a new windshield. I received a quick response and a fair price ($239 installed). They scheduled service for Friday, July 22, 2022, and the technician arrived on time.The technician was friendly and professional and completed the work quickly. I inspected the windshield, verified the rearview mirror was installed, and paid the bill - in cash. Since the technician did a great job installing the windshield, I also included gratuity for the installer.The bad:The next day (Saturday, July 22, 2022), I discovered my turn indicator lever was broken when I drove my truck to an appointment. It was NOT damaged before Glass Pros worked on my vehicle.I contacted Sonny @ Glass Pros via email as soon as I discovered the damage and followed up with a phone call. Sonny was polite on the phone but indicated there was no possible way his tech could have damaged my vehicle. He did agree to speak to the tech and call me on Monday morning.Monday morning came and went, and no word from Sonny. I called him Monday afternoon. After a lengthy conversation with the underlying theme of "no way my guy broke your car," Sonny said he would send his tech out to look at the damage and figure out if they could fix my truck with junkyard parts. Not what I wanted but I agreed to let the tech look things over but had no intention of letting him work on my truck again.Late Tuesday (July 26, 2022), the technician who installed the windshield and an associate arrived at my business to inspect the damage to my vehicle. The associate translated so the tech could understand as I explained how we identified the damage and showed them what was broken. Again, I learned that there is NO POSSIBLE WAY a glass installer could have damaged my truck.I hoped Sonny would make things right, offer an apology at the very least, or maybe even a partial refund to offset my loss. I didn't receive an apology or a partial refund what I got was an insinuation that I must be lying. I know the truth, and so does the tech who installed my windshield.I gave up trying to get a resolution from Glass Pros; it was a waste of my time. I will not receive compensation for my loss, and Glass Pros (the Tech or Sonny) will not admit culpability. I have no recourse because I saved them a few bucks by paying in cash. Lesson learned.I gave up this fight I'll take my lumps, and next time, I'll use a more reputable company for auto glass replacement and pay with a credit card!Your luck with this company might be better than mine, but if you have any problems after the installation - you might be SOL. If you use Glass Pros, Pay with a credit card and inspect your vehicle thoroughly and carefully before you pay!KevinService: Auto windshield replacement

  Dean Pettit
8 months ago
Contacted them on a Saturday. They came by my house on Monday morning. In and out in less than an hour. Looks great and was VERY affordable.Service: InstallationService: Installation

  Robert YourBrokeMillionaire Hawkins
3 years ago
Absolutely, the best windshield service and replacement company, I've ever known. Sunny, and his crew are excellent!30 minutes, exact match, and $80 less than all the rest! Don't even waste your time calling anyone else.If you have a negative experience. I'll pay you $5 outta my own pocket. Within. Common sense

  Lisa Roman
5 years ago
My windshield was replaced same day at my home. Install was fast and the installers were friendly and professional. Great experience!

  Sandra Meyer
2 years ago
Just had 2 windows replaced and we are very pleased! Everyone at Glass Pros were just terrific!

  Edward Zoshak
2 years ago
We had a chip in our windshield that was beginning to spread. They saved our windshield! Thank you.Service: Auto windshield repairService: Auto windshield repair

  Sam Afshin
5 years ago
I needed to get to work, they sent a crew and finished the job before I had to go. They were very professional!

  Melissa Martinez
2 years ago
I found his business to Google. Very satisfied customer would totally recommend

  Julio Fuertes
2 years ago
The technicians were quick and did a professional job.

  Brad Pitte
3 years ago
Quick, inexpensive, and straightforward. Worth every penny