Chapman Hyundai Phoenix Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bee Smith
a month ago
Had emergency repair done. They were so kind and helpful. Took me to the car rental place. They kept me informed the whole time about the status of my car. Explained clearly what I would and would not be charged for. 100% recommend servicing or repairing your vehicle here.

  zach bergan
2 weeks ago
No stars if available. Company will sell lemon vehicles that have head gasket issues at ten days and won't help you. Your company is a disgrace. You should be embarrassed at your unwillingness to deal with this and take ownership. I will go as high up on the corporate ladder to make a stink to get what is right.

  Wendy Brookshier
3 months ago
Love working with Jamie she made sure my service got done the same day so I was not without my vehicle for 2 days.

  Scott Spinler
2 months ago
Chapman is simply put the greatest dealership i could ask for because they really take care of me!

  Pradeep Peethambaram
3 months ago
Awesome service. Very customer friendly. Attended and serviced my car very quickly.

  Mathew Turner
9 months ago
This is the absolute LAST time I go to this place again. Dominic tells me my oil change and rotation will be $151 all together. A bit steep but fine...I go to pick up my call and comes out to $186 and he didn't do the inspection because it was getting too late. This place is an absolute scam. I will NEVER come back.Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Victoria Vasquez
a year ago
It s been over a week since I ve taken my car to get a quote to get repainted. I was there maybe five minutes all they did was take pictures of my car and said they would call me in a few days with a quote. It s just disappointing to receive this type of service as a new customer. I shouldn t have to follow up as I feel my business is not wanted

  Joel Lee
7 months ago
Took in my car for an oil change and they were nice enough to remind me about how the Hyundai complimentary maintenance covers tire rotations too. I waited about 1:45 hours (1st customer of the day) and the waiting room had fairly comfortable seats. They actually filled the oil to the right level unlike other shops I've been to.Edit August 2023: I have to knock 2 stars off because they missed 1 quart of oil (5/6 quarts) on my latest oil change. This is inexcusable for a HYUNDAI DEALERSHIP working on HYUNDAI vehicles. Now I have to be worried about premature engine wear.

  Ginrai Magnus
a year ago
SEE UPDATE BELOWThis is hands down one of the worst shops you could possibly go to. They price gouge, make up extra charges (gotta pay for the gloves the techs wear) and as you can see in the photo they are filthy. On a separate trip, I asked Joe Baritzal if he tested my battery like I asked and he said, "oh yeah, it tested fine. You're good to go." THE NEXT DAY, the car wouldn't start, took the battery to another shop and they couldn't believe it passed any test.Update, after writing this review, Rita reached out to me to correct all issues and was even kind enough to provide me with a loaner car while they were detailing the car. Anytime you have an issue here, reach out to Rita, she will take care of you.

  jradich1234
3 years ago
The service advisors we're friendly and professional. They have free WiFi and a large TV while you wait. I went on a weekday and it wasn't very busy. However, I think they need to space the seats out to ensure social distancing.

  Alex Dewey
a year ago
Joe has been my service manager for quite some time and I always appreciate dealing with him and the rest of the staff. Love the location since the remodel as well.

  Jennifer
a year ago
Great customer service by Joe B in Service as always. Kept me informed on my car. Very happy.

  Rene Turner
2 years ago
Nice helpful service sales and sales manager Brian..highly recommend this dealership..fast to get service done..maid appt a month ago for recall but my vin said did nt need anything done

  Sherry Kirkiewicz
a year ago
Jaime in the service department. Knowledgeable, kind and professional. She's a rockstar. I'd ask for her again and again if I need anything.

  M R
a year ago
They say they top off my fluid when it was me that top off fluid so don't believe them when they say we. Top you off

  Luis RIVEROS
a year ago
Is the place where i only take my care for aervice. Only needs to reduce prices services and parts.

  Jessica Hintze
2 years ago
Very helpful friendly staff. Fair.

  Robert P.
a year ago
Great customer service

  Patrick O'Bryan
7 months ago
Helpful salesman

  Kahiowiio Laffin
a year ago
My service center