Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Megan Jacobson
2 months ago
Munir and Jony both helped me check-in and check-out with ease. Munir answered all of my questions and took the time to provide purchasing options, without pressuring me to overpay or buy more than I needed. *Por favor agradezca a los t�cnicos de mi parte. Su trabajo est� salvando vidas. My new tires performed fanastico through three holiday winter storms since my purchase, two months ago.*
Beth Leahy
2 weeks ago
While the team didn't look happy to see me they did take my information professionally and inform me immediately of the expense. I had to ask how long it would take to get the tire replaced and the 3.5 hours was surprising but the counter person was informative about the scarcity of the tire my car required.When I arrived to pick up my car the expense was exactly as quoted.When I asked where my car was located the gentleman that took my payment said that it's "out there".I had to walk across a Mall Parkway without a crosswalk to retrieve my car.I think that the team did the best they could with the training they received.
Mary Wackerfuss
a month ago
I had made a 3:00 appointment for an oil change.When I got there I was told I did not have an appointment, and he showed me. Before I even had a chance to get upset, Jesus P. Said he would take care of things and get me in as soon as possible. That he did. He was polite and professional. I was rung up and out the door by 4:02. And I was blessed with a coupon.Thank you Jesus P.
Patricia
3 months ago
I tried making an appointment online but did not accept it. The gentleman at the front counter was super nice & helpful. He said they are pretty busy & 8 vehicles in front of me estimated about 3 to 4 hours which I was okay with $52 for a full synthetic oil change & a tire rotation. They actually did the rotation too. I will be returning to this location. Everyone I dealt with was super. Thank you Big O Tires crew
Ellissa Elsa Barocio
a month ago
I see lots of bad reviews but honestly this was one of the best BigOTires I ve ever been to. They were very quick and efficient on the work they performed. I bought 4 tires all for a decent price. Plus the guy up front was very helpful and checked us in quickly when we got there, believe his name was Gary. So thxxx to u ! But other than that I love my new tires and would recommend to others.
Rosie Plath
a month ago
Great customer Service with Jonny! Came in on a Saturday morning to get a quote for four tires and they didn t have what I needed in stock but Jony Where is able to order them and they were in by the next morning. I brought my jeep in around 10:30a and the whole thing was done before noon. Very efficient team. Would recommend.
MC Morrow
a month ago
Came to Big O to get my wheels aligned with rotation. Jony Rivas was very nice with great customer service. He even called to let me know that there was an issue with one of the lug nuts. I appreciate that he called before continuing his work to make sure I was ok with what needed to be done. I would recommend this location if your car needs servicing.
Deb Lopez
a day ago
The guys at Big O Tires on 75th Ave and Encanto always take good care of my 4Runner! I am a single older woman who has been taken advantage of at other places many times before. That has NEVER happened to me at Big O on 75th Ave. They are honest, trustworthy, and professional. And their work is top notch! Shoutout to Jonny and B for their care, honesty, and willingness to always work within my budget without cutting service or quality of work or parts. I highly recommend them to anyone looking for a fair deal and top line service!
Robert Whitten
3 weeks ago
Reasonable price, friendly/helpful sales staff. Had one issue with a TPMS failed and it wasn't replaced until I pointed it out after I went to leave but dash had error light. They need to do better
O Salti
3 months ago
Having Big O Tires open on Sundays helps greatly with my busy schedule and keeping up on my car's maintenance. Add to it the professionalism of the front desk and the best prices in town, it's why I rated them 5. Thank you 'B' (I don't know his full name) for always going the extra mile insuring I get the best service.
Christina Ybarra
4 months ago
Walking in the gentlemen were all very friendly and professional, the shop was very clean, I needed my radiator replaced, they started on it immediately and my car was fixed by the end of the day the same day! I was so pleased and very thankful for all the hard work they did!! 5 stars plus !!!! Satisfied customer!!
Debra Bokich
2 months ago
I scheduled an appointment online for an oil change and a tire rotation. Customers who schedule appointments online are taken ahead of walk-ins. My car was done within an hour. Both B and Munir assisted me at the front desk. Munir assisted me at the register and he was friendly and engaging. He provided super customer service. I have been using Big O Tires at this location for many years and have always been satisfied.
Marcella
a month ago
I would recommend Big O Tires on 75th Ave in Encanto, Desert Sky Mall. They are super friendly, they made my buying experience very informative and they never tried to pressure me or bully me into buying tires. My first time actually buying new tires for my vehicle I always bought used tires. They allowed me to bring my vehicle the next day cuz I couldn't leave it there at the time I purchased my tires. Very friendly fast services and trustworthy.
Mirella Price
3 months ago
They were friendly and got my new tire quicker than expected. They also ordered a rear windshield wiper for me. They initially ordered the wrong one, but then got the right one and quickly installed it.
Tyler Cameron
5 months ago
So after blowing two tires on the freeway I limp it to Walmart with one rim touching the ground. After 4 hours of them having my vehicle I go to see what the holdup is, they tell me they can't work on my vehicle because my studs might break. If they would of told me right when they found out it would of been fine. But they didn't. So by the time I make it down the road to big O tires it's too late, they quit accepting people around 230. Understandably. Everyone wants to go home. So I explained my situation and they let me stay the night in their parking lot, showed me the best place to park for shade and when to show up to be first in line. All in all they were amazing. They explained everything that was going on and why. Extremely fast service. And affordable. 10\10 would recommend! Thanks again guys!
Rosa Acosta
2 months ago
Love coming to this Big O tires Location. They always open exactly at 7 am and get my oil changes done fast. Employees are all really nice.
Magda Miller
a week ago
This is the second time I buy tires for my car in this location, 75th Ave, and I received a great service from Mr. Braulio Vazquez, and all team.Thank you!!!
Michael Espinoza
a month ago
Bad experience with service advisor B at the front. Not a man of his word or properly explains before acting. Make sure he or any other service advisor is up front and request permission before doing a repair/ Service
Margaret Wilson
4 months ago
Can't believe I just supported there business. I go by Margaret on here but my name is Jennifer. Just spent $121 just for someone to disrespect me. My tire busted last night. Me and my kids had trouble getting roadside assistance and been stuck in the suv for 12 hours, I'm new to the area, no family out here to help. No shower, very smelly and i was very aware that we smelled so we waited outside when we got to the tire shop, waited out of respect for other peoples noses. When my suv finally got towed, I went to this place bc they had my tire. Right after I paid for their service, a worker there thought he was being funny yelling how it smelled like butt. So unnecessary and so rude especially after that exhausting 12 hours we just experienced. Had I know the workers were going to be immature and disrespectful,I would've taken my money elsewhere. I hate that I spent money at this place. How would you feel if you were stuck in a car for 12 long hours, not to mention it being cold and damp outside, trying to stay warm amongst the dampness. Like how ignorant can you be. You are a grown man, not some little middle schooler.That was immature, disrespectful and very unprofessional and I wish I spent my money on a well meaning professional shop. You never know what people are going through.
J E
3 months ago
Service is Above and Beyond. Friendly and Professional. Did a good job fairly quick too. Our service was maintenance and we'll go back too. Better than the dealerJack & Vera
Kamyab Lalpurwal
3 weeks ago
Do not trust them specially on time, I dropped my car at 8 am and they told me it will be done at 12 pm, but I waited there till 6 pm. Next time I went and dropped my car at 09:30 am and I was told to pick it up at 1 pm, I went there at 3 pm because they were not answering their phone and they told me it s still outside and they have to bring it for service now nothing was done. Waste of time, I regret purchasing tires from them and will never go there again.
Kevin Hill
6 months ago
Big O at 75th and Thomas accommodated my needs extremely well. They kept excellent records from my previous visits and were able to change my tires without any complications. They have always provided me with great service.
Martinique Jackson
4 months ago
Braulio was awesome! He got me in and out within a matter of minutes. His customer service was impeccable. Great Job Braulio keep up the great work!
Weston Lowkeyxd
6 months ago
In-stock tires, quick and pleasant communication, and a new ride quality! They were one of the few shops that had my tire in stock, and was able to replace, balance, and allign for 150$ less than the other two shops I got quotes from
Sergio Guerrero
5 days ago
Great service awesome place I will be returning. Jesse Espinoza was great and very skilled.
jo ga
4 weeks ago
B is the best , he gets the job done. Always quality and great services. I recommend 75th Big O to my friends and family .
Ky Leezy
5 months ago
I forgot the name of the guy who helped me, but he had allot of tattoos and was super professional, polite and went the extra mile to even give me a discount on the work that I needed done and my car is back riding smooth again no squeaking, no squealing, brakes quiet And the work was done quickly. I got my rear brakes replaced with rotors and a passenger new side caliber oil for my front suspension and an air filter for a lil over 1k with a two year warranty on brakes can t beat that.
Jaylene Quiroz
5 months ago
B has such amazing customer service !! Very funny & polite. Made my first ever oil change such an easy process! Definitely go to him for services :).
Manuel Tafoya
4 months ago
this big o tires is the best Mann I've been going with them for years Armando Gary D and the rest of the crew is the best Mann they always show love and respect for others if you need there service it's 100 percent guarantee god bless them and my boyz need raises for sure
Bear Rodriguez
5 months ago
I am happy with the service received. I know we have had some rough issues with my truck, but the staff at Big-O is doing everything on their end to repair our relationship