Bell Road Certified Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lashun 9274
a month ago
I had work done on my front left, and 9 months later, my wheel bearing failed. This was replaced, allegedly, with my insurance claim. Bell Road Toyota Body shop and another shop in Phoenix both diagnosed the front wheel bearing, but Andy with the Collision center talked to me like I was an idiot saying I just need to replace my tires and then come back and see him if there is still a sound. My tires have less than 30k miles and the sound and howling when I reverse and accelerate are not tires. Plus, my ABS light periodically turns on. I am going to have to contact the news because the part is under warranty, so not sure why Andy refused to even do a proper inspection.

  Charity Custer
5 months ago
First time here. I been dealing with frank right Toyota in Scottsdale And they are rude ,but came here on bell road Toyota and greeted me right away made me feel welcome I recommend them Tim very nice man so far so good will be back

  SE
a year ago
I came to Toyota Collision center to get an estimate after getting rear ended in the parking lot. I was assisted by Luis R who was an absolute pleasure to work with. Luis was fast, efficient, extremely kind and helpful. He helped answer every single question i had and went above and beyond to make sure my car was safe to drive! He is the true definition of exceptional customer service! Thank you for all of your hard work it does not go unnoticed!

  Nick Courinos
4 months ago
Ric and staff were very professional, kept me up to date every step of the way!

  Catrina Hull
a year ago
I have had all my work done at this location and have always had the best service and been taken care of from rentals to weekly updates and assurances. I highly recommend them as a location and team of people who care and understannd the inconvenience of not having your vehicle... it takes good management to aquire a good team like they have at this establishment. Thank you Bell Road Toyota and Collison. I appreciate you.Services: Painting, Body & Trim, Air conditioning

  Dave Bagely
5 years ago
I recently has my wife's Mercedes Benz in for repair. the office staff was friendly and very helpful. My estimator was also helpful and very knowledgeable in assisting to get my claim handled and my car repaired. Once i picked up my car from the body shop i found the repairs exceeded my expectations, they even painted a part of my front bumper that was not related to my claim for me. My car was clean and i could not have been happier with my experience.

  Dylan Waterfield
3 years ago
Cliff and the team were very professional. I had my car serviced their after an insurance claim. They actually finished the work 3 days ahead of schedule and my car looked great. Great staff to talk to and everyone was friendly as well. Give them a try!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Alishia D
5 years ago
I'd give zero stars if I could.I had high expectations due to being a customer of bell road Toyota for a couple years and taking my car in for maintenance. Everything has always been excellent until now. This whole experience was awful.Customer service leaves much to be desired. They had my car done for several days but kept telling me it wasn't ready because of my insurance. Finally, after calling repeatedly and becoming very upset and demanding to know what exactly they were waiting for, they told me that they were waiting to get paid from the insurance company and holding my car as collateral and I could only come get it sooner if I pay them myself and try to get reimbursed by my insurance. Not one time did anyone explained this to me or gave me the option to take care of it myself until I became super upset with them. Why wasn't I told any of this the day my car was finished? Why hold my completed car for several days and just keep telling me it's not ready? Then they treat you like garbage because you are frustrated.When I dropped off the car, I signed for it to be cleaned at an additional cost. When I picked it up they said they waived that charge when really they didn't clean it at all. It was just as dirty as when i dropped it off but smelled like they sprayed a whole bottle of lysol in it. I could understand them using an air freshener because my husband smoked in the car but this smell was so overwhelming that it was choking me and burning my eyes. I had to drive home in the rain with all of the windows down just so I could breathe.Last time I had a car repaired.. I took it somewhere else that had 5 times more damage and it was done in a fraction of the time. I also got it back clean.I can not recommend this collision center. I am completely blown away at how awful this experience was.

  Tortas Chano
4 years ago
Very pleased with there service and quality in the collision center. Like any human it gets frustrated when your in a accident. I when I got there the simplest things from offering me a bottle of water to the lady at the front desk assisting me with my paperwork and since I still have a flip phone she arranged an Uber to get me back home . They kept me up to date on the status of the truck . The quality of the repair was not questioned because I was here about 10 years ago and I knew they took pride . Ryan is who I felt with and you can tell a person has a rhythm there . Thanks again

  Elizabet Greenky
4 years ago
Wow. What can one say. This was my first accident. I got hit (fender-bender), on my way to work. I work about 30miles and got hit not even a mile from my house! Anyways, I have been a Bell Toyota Customer for a very long time. I knew exactly after the accident this is the only place I would take my car.Thank you to Cliff, who answered all my calls and questions. (Trust me, I love my car, thus called one too many times). Cliff and the team at the collision center really took good care of my baby. And after whats seemed forever, got her back to me in perfect condition. I appreciate everything you have done for me! I always recommend Bell Toyota for anything car related.

  Janet Burke
4 years ago
Had fairly minor body work done on a Corolla and the entire experience exceeded my expectations. Cliff was very professional, answered all my questions, and was able to help me save some money on the repair. Communication was excellent and repair was completed in a very timely manner. Highly recommend!

  Kyle Workman
5 years ago
My 2002 Sequoia was repaired here after a collision. They did a fantastic job and they were able to save my truck from being totaled. Cliff Cacy did a great job keeping the estimate low enough so they wouldn't total it and I am very grateful.

  Paul Is
11 months ago
Luis Rodriguez was awesome great customer survive . in will always appreciate his professionalism.I recommend luis to all my friend and family.thank you so much Luis

  Loli M
a year ago
It takes a while to receive phone calls back when your car is in the shop but take it as if they re still working on your car if you don t have a response back. They cleaned my car as well after the fix was over.

  CA Darling
3 years ago
I made an appointment to get my recalled airbags replaced two weeks in advance. Made sure they had the parts. Moved heaven and earth to be here, sat waiting for vehicle, and after one hour was told they don't have the part! Very disappointing. Very poor service. Extremely poor service. I will not be back.

  Jared Willers
7 years ago
I worked here for about 2 weeks. I know by the 3ed day this was not a good place to work. The equipment is so old and out dated. The measuring system is missing parts to it so it makes it really hard to do the job right. The worst part of my experience there was after i left the manager purposely messed up my last paycheck and only payed me for 10 hours of work when I was owed 55 hours. Then after i found out about it it took them 3 days to get me the rest of my money but by then it was already too late my bank account was overdrawn from bills being on automatic payment and outher bills were late. I will never go back here agan or tell anyone to go there.

  Kelly Chavez
9 years ago
Do not bring your vehicle here. I've brought my car here to be fixed twice after a minor accident both times the opposite side of the car that had originally been damaged in the accident was damaged by the people at bell rd collision center. WORST CUSTOMER SERVICE, the manager who is suppose to solve problems sat and argued with me for over an hour on how the damage was already there, when I had pictures that it clearly was not. DO NOT COME HERE !

  Private Private
3 years ago
They completed the job of estimating my damage for Geico at my scheduled appointment time and answered my questions. It was a basic, straight-forward visit.

  Mykel Hartman
5 years ago
Brought my 4 runner in for an estimate very friendly staff and easy process. Always enjoy working with Toyota

  jose luis garcia
4 years ago
3rd time going on a 4th so they can try to finish poor workmanship on the body work they did on my sons rav4

  cleo
5 years ago
Definitely a 5 star rating. I had 2 auto body repairs done here.

  Brian Gunn
a year ago
Make sure you ask to work with anyone but Kendance, extremely rude.

  Alvin Mushkatel
7 years ago
Ray was incredibly helpful and my truck is perfect once again.

  Glenn Menke
3 years ago
they did a great job and was done in a very timely matter. Very grateful for this.Service: PaintingService: Painting

  Marek Dziubinski
6 years ago
Great service great people definitely recommending for any collision repair

  Brandon Hoover
4 years ago
Great place to get an estimate or get your car fixed

  Sabrina Enlow
2 years ago
They are wonderful here!

  dana quass
a year ago
Poor communication

  Sup SUp
3 years ago
Great service

  Claudia claus
3 years ago
Terrible work took 1 month to deliver it to me and I returned it because they did not calibrate it well and the sensors failed, they also gave it to me with scratches and they were not responsible, I will never return to this center. "I do not recommend it".Pesimo trabajo tardaron 1 mes para entregarmelo y lo regrese porque no lo calibraron bien y fallaron los sensores, tambien me lo entregaron con rayones y no se hicieron responsables, jamas volvere a este centro." No lo recomiendo"