Bays Complete Auto Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  JT Mode
2 months ago
It was the worst possible time for my car to decide to display the dreaded "check engine light" and for the information cluster on my dashboard to read "engine inspection required"! I was merging onto the 101 into fast moving traffic when my accelerator decided it wasn't going to cooperate and my engine nearly stalled. I feared the worst and wondered how much this was going to cost me, or even worse, was this the end of my 2015 Mazda with 280K miles on the odometer. I was able to limp my vehicle into Bay s Complete Auto Care around 10am on Friday morning to find out where I stood. Patrick hooked my vehicle up to the computer to determine what was causing the issue and quickly determined it was only a fuel pump issue. He immediately sourced the correct part for my vehicle and said it would arrive later in the afternoon but wasn t sure if they could get to it by the end of the day. Much to my surprise I received a phone call from Sebastian around 4pm the same day, informing me that my vehicle was finished and was ready to be picked up. Made my way back over there and the cost for the repair was exactly what they had quoted me earlier in the day, not a penny more! My car is running fantastically now due to the quick and professional work these guys do! It s so hard to find an honest mechanic these days but Patrick and Sebastian are the cream of the crop! I wouldn t hesitate to recommend their shop to anyone! I would give them more than 5 stars if I could!

  Sean Bowman
a month ago
My wife and I have always taken our vehicle to the dealer for repairs, but were referred to Bays Auto and gave it a shot. We are sure pleased we did! Amazing customer service, all work done with quality and attention to detail, and our car was returned to us the very next day. We would highly recommend Bays Auto to anyone seeking quality auto service along with a super pleasant experience!

  Tiffany Walas
3 months ago
I ordered a Groupon to get my oil changed, tires rotated and a 21 point inspection check. First off, I don t like that they aren t open on weekends due to me working a 9-5. I totally get it however. If you provide great service you should make your own hours and the perks of having your own business. I called and made an appointment and was able to get in a few days later. Friendly service over the phone. No change in demeanor when mentioning the Groupon ( I hate being called out for being broke) so immediate plus. Arrived and it s in an automotive district where a single female would not normally feel comfortable HOWEVER the lobby not only looked great but smelled great. Very nice little establishment! My appointment was for 4pm and I was out by 4:50. I was not charged for random things. They were honest and efficient. The guy who runs the desk was great with not only service but listening to his interactions with the other customer s you could tell he knew what he was talking about. Great experience overall. He sold me, the mechanics sold me, the owner sold me. I will definitely be back and recommend to everyone I know!

  Kristopher Rodriguez
4 days ago
Patrick is a very honest and professional technician. The service was great and even let me know about future repairs! Highly recommend this auto shop!

  Jack
4 months ago
This is a mixed experience with Bays auto. Went to try them out since there was a Groupon sale. The oil change I think is good, but it's hard to tell. But they were fast. Even the service write up just days oil change based on recommendations. No indication of what weight or viscosity was used. No indication on what was inspected, and they don't reset your tire pressure. Just don't inspire a lot of confidence. That confidence is lowered when I asked them to check my high beam. They diagnose the problem, I paid for them to do the work, and it's still not fixed. They said just change the bulb and I asked for a quote. I was told labor is only going to be about $20, when it's time to pay labor became $60. It left a bad taste. When they gave me the car back, it's obvious they didn't even check their work since they would have noticed the high beam is not fixed yet. I had to tested it myself and let them know they did not do the job. They played it off as in oh there must be something else wrong. Not a single sense of accountability for the wrong diagnosis. Now they can't figure out what's wrong, and said they'll research and call me back. That was 12/12 and it's now 12/17, no call back. Again, another part that inspired little confidence.

  Brittney Bieber
4 months ago
This is a late review. I bought an oil change from them on Groupon in June and set up my appointment at least a week early. When I got there they did not have the oil I paid for I was there for over an hour before they even said anything. It took over 2 hours for the oil change. About 2-3 weeks after my oil change my engine seized from not having enough oil (I have been out of a car now for 5 months) now I have to pay over $3000 to get my engine replaced and put it. Definitely not happy with the service

  10 Minutes To Calm
3 months ago
Very happy with my service. Went for an oil change. Office was very nice and the front staff was amazing. Thank you bays!

  Lehi Castaneda
3 months ago
I recently moved to AZ from a different state and I ve been looking for a place that I feel is honest when it comes to repairs. So when I first came to Bays and met Sebastian I felt welcomed and respected, I ve always been coming here ever since. I would definitely recommend doing business here!

  Eddie Ramirez
a month ago
Sebastian, you sir are a liar. You told me you guys can not figure it out and you didn't mention PCM till 6 throttle bodies later, you should have told me that in the beginning. I took it to you guys 4 different times before I took it to another mechanic, so don't lie. I also had other work done from you guys and had to keep coming back to get it fix correctly. Sebastian I'm not trying to ruin your name just stating the facts, but I think you are doing a good job on making a bad name for yourself. Like I said, do not waste your time or money on this AutoShop.

  Luke Dobson
a year ago
Sebastian is extremely helpful. I am very particular with service on my cars. Bays Auto is the only place I will take it to after overpaying at other shops. Many other shops will try to rip you off because they assume you don t know better. Not Bays Auto. Their service is the best and have excellent customer service. If you need anything from a quick oil change to replacing a radiator, take your vehicle here :) I had my truck dropped off after it broke down and it was fixed the next business day. 5 star service. Ask for Sebastian!

  Jessie Johnson -AZ
6 months ago
I needed the brakes repaired on my Mini and was referred here by a friend (also a Mini owner). She said they wouldn't overcharge me and that they were honest. She was right! Sebastian was a pleasure to work with. I will be bringing my car back to Bays for any future work I need done. I'm happy to have found a reputable auto repair shop!

  Marilynn Spiegel
7 months ago
I had an emergency with my car. I pulled in, they were busy. Sebastion came out and talked with me. He was so polite, so respectful I was taken aback.My car needed a new alternator. They checked everything. They gave me an estimate. I left my car overnight, it was finished with a new alternator the next day. They checked my battery, they drove it to make sure it ran well.They washed my windows, wiped down the inside of my car. They treated my decades old Toyota as if it was brand new.Sebastian is the Service Manager and he was most helpful and gracious. He made a tense afternoon in 100+ degree heat a pleasant experience.Services: Electrical repair, Electrical

  Jeremy Titus
9 months ago
Patrick and Holly were both super nice and went above and beyond for me when I got my alignment done, even swapped my back tires out with the front and they didn't need to do that. The office is clean and nice with ice cold A/C (which was awesome). Very professional and the employees had great attitudes, I'll be coming here while living in the Phoenix area for sure! Much appreciated!

  Jean Hansen
4 years ago
Thank You, Troy and Kyle for helping me with my 2000 Cadillac DHS, was getting my vehicle fully repaired before selling her. There service was amazing, they kept me fully up to date on the parts arriving on time and how the process was going every day. If they found a part that was not broken on my vehicle, they had informed me that it did was not needed to be replaced. Honestly, with me being a FEMALE most mechanical shops tend to take advantage because of the possibility of the lack of knowledge on vehicles with some of us women, but NOT at Bays Auto they really are the only repair shop in town that will ever get to work on any of my vehicles. After my repairs had been completed, I looked into their Detailing Services they provide and I have never seen my vehicle look this good even from the first day I purchased my Cadi. I will always refer my friends and family to Bays!

  Terri Compton
11 months ago
I recently found Bays when I was searching for a nearby shop for an oil change. I ve since had a wheel alignment and once again my experience has been very positive. Sebastian is their service writer and has excellent customer service skills and is a great representation of the company. He is personable, knowledgeable and makes you feel very comfortable. The service technicians provide a list of upcoming maintenance to pay attention to, but there is no uncomfortable pressure to schedule services. I ve been very pleased with my experience.Services: Tire rotations, Wheel alignment, Oil change

  Melissa Hauer
8 months ago
Purchased a Groupon for a full synthetic oil change and made an appointment for that week. I was really impressed with the comfortable lobby that even had a table in case you needed to get some work done while waiting, along with coffee, tea, water, and ice cold AC! Patrick was quick to help me, and kept me in the loop when something came up and asked me to come back for a follow up to make sure everything was a-ok before my road trip. I'd highly recommend Bays for their customer service, cleanliness, and efficient service.

  Wayne Cunningham
9 months ago
These guys are amazing. I took my barely running work truck to them. They got it back to me a day earlier than planned and way under the estimated price. It's back on the road and running awesome now. I highly recommend Patrick and Sebastian at Bays. I'll be going back with my other vehicles.Services: Auto engine diagnostic, Engine repair, A/C installation & repairServices: Auto engine diagnostic, Engine repair, A/C installation & repair

  Esquivel Elia
11 months ago
Sebastian has great customer service skills and professionalism as soon as he answers the phone he sounds welcoming and nice the waiting room is very nice and clean they have AC TV Coffee Te maker and there is water. They did a great job with my Nissan I m back to get an oil change on my Infiniti. I recommend this place they are courteous friendly clean they have a nice comfortable waiting area and they did a great job with maintenance on my cars.Services: Auto maintenance, Battery, Oil change

  Kevin B
7 months ago
Sebastian went above and beyond for what I thought was difficult yet made it simple work. He is super personable, knowledgeable, and overall very easy to work withI have yet to find a good mechanic that is like him let alone trustworthy. Finally, I ve found a gem!Thanks Sebastian and bays, I ll be back for all of my car needs in the future!y

  Dunar Raynor
4 months ago
Nice folks! Knowledgeable.I've been bringing my vehicle every time something goes in that I can't take care of myself. Recommended mechanics!

  Paul Rosevear
7 months ago
Sebastian and his crew do a stellar job and are very hospitable. I don t even live in Phoenix anymore but come here for my vehicle maintenance because I appreciate their attention to detail and great customer service.

  Dagen McAloon
a year ago
We all know car repairs suck, but this shop makes it a good experience. The customer service is great and the shop is clean.Sebastian is funny, friendly, and helpful. I was happy to be reunited with my Honda and I'll be sure to bring it back next time it needs some TLC.

  Mr. basil and garlic Bistro
8 months ago
Great auto repair store Pat the owner is so knowledgeable and very personal that he s a very straightforward kind of mechanic. I would trust him with my vehicle which I have thanks Pat plus the gentleman in the front office. I think his name was Sebastian was a great help as well, thanks again!!Services: Tires, General repairs & maintenance, Air conditioningServices: Tires, General repairs & maintenance, Air conditioning

  Kathy Peevyhouse
a year ago
This is one of the best places to take your car for repairs. Honest and always a better price, I ve checked around believe me! Pat and Sebastian are always pleasant and take care of my truck quickly. This is the place for all our families vehicles. Thanks again to all the guys at Bay s!Service: General repairs & maintenanceService: General repairs & maintenance

  Caroline S.
a year ago
Excellent service! These guys were recommended to me by a friend because they're close to my home, but I will continue to bring my car here even if I move to a different neighborhood. Thanks guys! *update*Still my favorite mechanics. After a Walmart oil change left my car spluttering and idling erratically I limped my vehicle to Bay's and they were wonderful. I truly feel like they value me, not just the transaction at the end. See you at my next oil change guys! Service: General repairs & maintenance

  Christopher Reyes (Devousy)
a year ago
***HIGHLY RECOMMENDED!!!***This place is amazing, great, convenient, friendly, very clean, professional and they have licensed trained mechanics working on the vehicles. I found a amazing deal on a full synthetic oil change. I called made a same day appointment. When I arrived I was immediately taken care of. There was no wait @ all. They did a multi-inspection, tire rotation and a battery check. From the time I arrived till the point I was handed my keys and was on my way. They thanked me and made sure my info was correct, as most of us know Full Synthetic Oil Change on a minivan can cost $74.99-$149.99 depending on the place you choose. I will only say this the holidays are around the corner and the deal I got was as if I was the 1st person through the door on Black Friday. In the end I spent LESS!!! then 45min in total from start to finished. I have made this my new mechanic/auto repair shop moving forward for all my needs. Again they are fast, efficient and I can say with conviction no one will beat there prices. They also offer half & half synthetic and non synthetic oil changes. They also are full service so anything you may need, want or require they offer the service. (Brakes, Transmission, Suspension Etc.) A must try for anyone who never wants to pay retail again. The service and finished product was 200%. As Tony the Tiger says:THERE GRREEEEAAATTT!!There bathroom was Super Clean and the decor is inviting and relaxing. Almost all auto repair shops bathrooms are typically filthy, have bad odors & in most cases you can only do #1. This bathroom was the complete opposite ahhh and had 2-ply tissue as well as air fresheners.This shop is the complete package!!! Thanks again guys. I'll be seeing you again in the near future for all my automotive needs.

  Jonathan Lifshitz
11 months ago
Sebastian at the front desk loves cars and is very personable. You're welcomed and expected based on your appointment. Clear timelines are provided with updates as needed. Car drives straight after the realignment!Will come back for an oil change!

  Emad Avazpour
11 months ago
I had to have an entire gas tank and filter replaced. It is an expensive (Over $ 1200) job and because the bottom of the car was so rusted (east coast car 2000 model !! ) it needed special equipment. Luckily for me:* These guys had all that.** Tech was a 30 year experienced Honda Mechanic***They are extremely fair in pricing (less than half of what I was told elsewhere!)****They do NOT try to "sell" you on stuff you don't need.I can't believe my luck , that such a perfect Gem was sitting right in my neighborhood!!!Thank you Sebastian and Eric and the rest of you guys...

  Ed Murphy
a year ago
Th's shop's positive reviews are misleading. I trusted them to put 5 quarts of oil in my car - which they agreed to - but instead Bays put in about 4 quarts So the oil is near the bottom line on the dipstick. The sloppy mechanic also got grease on my cloth seats. Bays Complete Auto Repair is not trustworthy.Service: Oil changeService: Oil change

  No�mie Luce
8 months ago
Stopped in here when I realized on my way to work that I was completely out of oil. They topped it off for me at a low cost (cheaper than buying two qts. from AutoZone) and had me on my way in 10 minutes.Staff was friendly and kind. I will be returning for an oil change when I need service again!