AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ethan Waterman
2 months ago
I had a great experience, here! The crew were all professional, friendly, and helpful. Even during a busy day, they still took the time to service my car battery and help me research parts. I warmly recommend

  Neil Oberg
2 months ago
Was having a bad experience at first as a young man couldn t test my battery and then i asked the lady working if she can try and and she said what difference does that make and I just said please and she helped me and my battery was at 35%. She ended up being nice and helping me with a new battery purchase and since my battery is under my wheel she referred me to a great mechanic down 29th that helped me install it

  Pure Space Life
3 months ago
I had a wonderful experience at Auto Parts off Camelback. Denice the store manager was able to troubleshoot my battery and help me with the warranty. She was informative and knowledgeable. I also had the pleasure of working with Kyle who installed my battery and wind shield wipers. This time of year I stressful with the holiday and this team made it effortless.

  Mike Brown
a week ago
Thanks to Rayann, a Junior G at the Auto of 27th Ave & Camelback, my day was saved!Stop by this location to check a sensor code and ended up locking my keys in my car. Rather than giving the run of the mill, "Sorry We can help you , Both employees stepped up & rose to the occasion and displayed the highest form of Customer Service.Needless to say, I was able to retrieve my keys, and I am back on the road. As small as May, see it, random act of kindness, and accountability are the very reason why I only shop at AutoZone! I cannot think Junior and Rayanne enough from the bottom of my heart!

  Frederick Phillips
a month ago
I had the pleasure of being helped by Nicolas. His customer service was excellent and he provided some helpful knowledge about car batteries. Thanks again Nicolas!

  Ridiculous Nicholas
a month ago
Rayann was a ray of sunshine! Very friendly and helpful. Got me what I needed to get the job done. Thank you

  Sgt Fred
2 months ago
Auto parts. Very slow customer service. Helps to do your own research as most button pushers know very little about cars. Happy waiting.

  John Taylor
4 months ago
Ray the assistant manager at the camelback is such an amazing boss and employee, honest and has amazing costumer service. I highly recommend this location for all your Auto parts.

  Skylar Beisler
4 months ago
The team working today around 4 PM went above and beyond to help me with a refund - they honored a return of a faulty part that was purchased at AutoZone when no one else would.

  Jumpman Tayler
a year ago
Best customer service ever! Steven came out and changed my wipes in the pouring rain. Brian was cool too. Nate very helpful and Adrian very personable. Best autozone in the valley!

  Breanna VanDenBerg
8 months ago
Rayann and the store manager went above and beyond to help me when my battery died. She was very helpful and kind

  larry martinez
3 months ago
These guys always know what they are doing. Great service and helpful staff

  Angela Hatcher
7 months ago
Recently, I went in there and bought some batteries for my fob. One thing led to another. Somehow I left without the batteries. Even though the batteries were promised to me from another associate, going to the store, didn t make the batteries become acquirable, because that associate didn t recognize me, moving forward I needed windshield wiper blades and I wanted some information about a fob that I bought online at a much cheaper rate. Nik was the associate that helped me he educated me on my windshield wiper blades. He assisted in educating me on my fob that I purchased online and explain to me why it was so cheap because the key had not been cut. he directed me to ace hardware where they cut keys. He said my dealership might cut keys as well. I purchased the wrong windshield wiper blades and he assisted me in collecting my purchase and then install the blades for me. I was in need of a snack and he suggested that I purchase a drink as well. Nik is not around a smart man very conversation is very patient. I had a lot of questions , and he s very passionate about cars. I think you should give Nik a raise and promotion

  p parris
4 years ago
Experience racial discrimination spoke to manager and he said that you don't believe his employees discriminate yet while talking to managing employee still back there making gestures and rolling his eyes. I informed manager of employees behavior behind him while we were talkin yet not once did the manager tried to address the situation by simply asking the employee to simply step away wow he tried to defuse and rectify the situation . So I asked the manager to save any audio video tapes so that I are the corporate office could possibly rectify this behavior since it seems as though he condoned the guys behavior I also asked him the manager for the corporate number he said there is no corporate number because every AutoZone is individually owned. It is the policy of AutoZone to discriminate against other races and condone the behavior of its employees through that policy I will see you in court is happening at the AutoZone on 27th avenue and Camelback store number 2792 this happened 6/ 15/ 2019 between time of 21:25 hours and 21:38. A picture of employees ID card I am providing alone with photos of receipt for documentation

  William Aaron
5 months ago
Make the website easy, not difficult. I just want to see a part not type in my life history or know the history of autozone.

  Jacinda Chapa
a year ago
super friendly and helpful staff. quick in and out.Jr Ruiz was a huge help in replacing my plates with a particular star tool I did not have. It took him two minutes. The staff always have mechanic referrals on hand. Amazing store altogether every single time.

  C J
9 months ago
The employees here are great and they always help me get exactly what I need. Amazing customer service at this location!

  Simple Bee
a year ago
I have been an AutoZone customer for over 30 years. I worked as a Parts Sales Manager for 2 years and have grown to love and appreciate their commitment to customer service. I know for a fact how I was just treated by this location needs to be corrected now! I had been calling this store for over an hour trying to get a human to answerer the phone. When they did pick up, it was "AutoZone, hold" followed by 15 min of listening to the hold message. If anyone is on hold in these stores for more than a couple minutes they will not take care of you. I then called back with the "AutoZone, Hold!" not once did they ask who I was or what I needed. after repeating this cycle I then called back with every cell phone had in the house and was Greeted with "HOLD" or an immediate disconnect. I could not get a word in with the person on the line before I was slammed on hold or hung up on. on the final phone call I said "STORE MANAGER NOW!!!" they stopped and informed me that there is no store manager and that is when I asked for the District Manager's number. At this time they actually asked what I needed. I gave them the part number of the item I was looking for and the system said they had it in stock. I was skeptical they actually had it as it has been special order at all other parts supplier. They said they would check and put me back on hold. 3 min later he came back and said it was not there and he couldn't find it. I asked them to please correct the inventory in their computer. So I ordered the ES3347 off amazon and saved $12 shipping included with prime. I would bet if anyone looks up the ES3347 on line the quantity on hand will still be incorrect. Pleas reach out to me and let me know what corrective actions AutoZone will do keep another customer from having this same experience!!!!!

  Patricia Romano
a year ago
This is the a most horrible place that you should never decide to go. These people are lazy and don t do their job at all. When I arrived, the line was ridiculously long and they only had one attendant to attended the all the customers. All the other workers where out in back doing who knows what. Then, the ONE person working, received a personal call and left outside to answer the phone. He left the whole line unattended and I do not think those type of lazy people should even be employed. I don t recommended ever going there. If your in a most desperate situation, they won t do anything about it.

  Anthony Noto
7 months ago
Rayon c at 27th Ave and Camelback AutoZone was very helpful extremely knowledgeable even walked me through had to change shocks very impressed with her service thank you and knowledge

  gloria dallara
a month ago
Has every thing and nice to coustmer

  Michael Rohan
a year ago
They canceled my online order but did not refund the amount that was charged to my bank account. When confronted about this they have no way to even view the order since it has been canceled. I was forwarded to the regional office which does not return voicemails. What a broken system that is set up to steal from customers.

  Gesel Salazar
a year ago
Great Service..... They were outta stock on my Warranted Battery. Nick called several stores until he found one that had it in stock. Great services very informative and spectacular customer service

  Evelyn Pere
a year ago
The guy that helped me was very helpful and professional. (I forgot to ask for his name) It Recently rained, and had to change my wipers while it was pouring outside. I kept meaning to do it before monsoon season started but I forgot. I had a gentleman help me install these under the pouring rain and he did not hesitate or seem inconvenienced at all(even though I felt really bad). I really appreciated it.

  Valhalla O'Rah
8 months ago
When you come here ask for Nick he really went above and beyond to help me very very helpful highly recommended he deserves a raise

  Barbie Lightowler Raford
a year ago
Went to look for some touch up paint for my car. Counter guy rang up my purchase it was six dollars more than sign said, clerk didnt even bother to check tag. Lazy and unhelpful

  A'Marie Thomp
2 years ago
I was on today to return an item I didn't need. The staff was great. While I was there a woman stole some coolant. We watched her steal it. When confronted she flipped out and the staff kept there cool because to be honest I wouldn't of be able to in that situation. So I just wanted to give them kudos for being really professional even though the level of aggression from the woman was off the charts. So great job!

  Anel Bojorquez
a year ago
I went there to get my battery checked. There was one person checking out and 2 guys just standing around. I asked if they could help me check my car battery. The guy gives me attitude and tells me he cant leave the store because they are short staffed. There was no one else in the store that needed help. My hood was already open all he had to do was hook up the machine to check the battery. I didn t even argue, I left to the autozone on 19th and thomas. Their customer service is 100% better. They were so helpful and I was able to buy a new battery. They also only had 3 employees yet they made the effort in helping me.

  Omar E
a year ago
I've been going to this Autozone for the last 7 years, never had a problem. Steve, the manager is awesome. Unfortunately not everyone "try" to as nice or close to him. That Miguel guy, is no help. I hope someone from autozone contact me to give them the details of my experience.

  Steven Rymer
a year ago
So this place is phenomenal. I know it s busy sometimes but they do what they can for people. They get a bad rap for service because either they don t have a part or can t always fix peoples cars, but they are a parts store not mechanics. They do what they can and will go above and beyond for everyone.