VIP Service Center at Bill Luke Santan

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Will Dumper
a month ago
I typically am not one to leave reviews except when there are issues with service or goods. It is rare that my expectations are blown way, let s face it, in this day and age there is a lack of quality customer service and pride in work. I have never been so impressed with the service and overall experience I received from Sally at Bill Luke San Tan. She was very friendly and personable and has a great smile. I had an appointment and arrived early, they were running behind schedule, she kept me informed and updated throughout the process. Kudos to Sally and the service team at Bill Luke San Tan.

  joshua wessels
a week ago
Bill alike did a great job repairing my vehicle in a timely manner. Sally the service advisor kept me well informed on the progress of my vehicle during the repairs.

  Vincent Wing
2 months ago
Took my car into get appraised, was told they were just going to pull it around back to inspect the car. When I received the car back an hour later the car no longer operated as it had prior to me handing over the keys. The buying team didn't tell me this and let me find this out on my own time, I then confronted the buying team and was told quote: "We drive these cars hard to ensure everything works correctly." After a lengthy discussion (multiple hours) they finally relented and got me an uber home because the car was undriveable. During which time they swore up and down there was no way they could have caused the damage even though no prior damage was noted during their inspection. After agreeing to repair the car at a discounted rate, while apparently telling others that I just had to pay parts (I also ended up paying for labor but that doesn't seem to have been conveyed appropriately), they claimed I did not replace all the parts needed. There was 1 part that did not get replaced only after discussing with the service advisor that it was deemed not a necessity. The car later popped out a drive shaft because they had used zip ties to secure components in place.In short if you're looking to sell your car and expect it or yourself to be treated with any kind of respect this establishment does not seem to be the place to do so. I would not trust them with any of my vehicles for appraisal or repair purposes moving forward.

  Jessi Rocha
7 months ago
I had to go back twice for some front end issues just after buying my car and ended up having to go elsewhere. They replaced a CV axle and wheel bearing along with some other parts that were neglected, but the front end issue was still there. Took my car back a second time and ended up being told it was fine and it s just road noise.I took it to another shop and it was properly diagnosed and repaired. Ended up being the other wheel bearing that was also bad.Overall I was pretty disappointed and a bit annoyed with having to pay for repairs elsewhere right after buying my car and being told it was fine. A wheel bearing failure could ve ended poorly for myself or anyone around me.

  Dilligaf Jonesey
4 months ago
I keep getting a service email reminder for Laura.I looked at vehicles there 3 yrs ago, did not buy,I have called them numerous times.Please get your act together and stop blasting my email account.

  adam Lara
10 months ago
My experience was amazing! The service consultant Sally was very informative, and made the entire process simple. She answered all my questions, and addressed all my concerns. Give her a raise!! Awesome service. I will definitely recommend.-AdamService: Air conditioningService: Air conditioning

  Scott Demcko
a year ago
Sally provided the best communication I have ever experienced at a maintenance facility. Work on my vehicle began promptly, and I was updated throughout the day on what had been accomplished and what work was still outstanding. All services requested were completed to a high standard in only one day. It takes over an hour to drive here from where I live, but it is worth the trip. Highly recommended.Services: Electrical repair, General repairs & maintenance, Auto windshield replacement

  Richard Magoon
2 years ago
I had both warranty and extraneous work done on my car here and was very pleasantly surprised with the level of service provided. Sally was overwhelmingly pleasant, knowledgeable, communicative, and professional. She made what I expected to be a tedious experience both smooth and, dare I say, even enjoyable. I would recommend her to anyone and everyone!Services: Transmission, Electrical repair, Window tinting

  Fred Smith
10 months ago
Misdiagnosed vehicle 3 times and just threw parts at the vehicle. Claimed they changed the transmission and billed it to the warranty company, but the vehicle had the same issues and there was no signs that the transmission was new. A new trans shouldn't be just as dirty as the rest of the components with 75k on them. I would advise not ever taking your vehicle here.

  Leah Bingold
2 years ago
Jeff was amazing. He had me set up in a rental wich was nice. They took care of all my issues. Jeff called me to give updates on my car and even though it did take longer Jeff was always 2 steps ahead making sure I was comfortable and well taken care of!. I will always bring my car back here. Jeff was amazing 10 stars.Services: Brakes, Brake service & repair, Oil changeServices: Brakes, Brake service & repair, Oil change

  Brysen Reilly
2 years ago
Bill Luke San Tan VIP service did a great job of repairing my tire on my Ram 1500. Service advisor Jeff went above and beyond keeping me updated on the progress from start to finish. From dropping it off and getting the inspection done, getting the tire shipped in and installed he made sure I was in the loop the whole time. Definitely would recommend and would bring my truck back anytime!Service: Tires

  Tiphanie Reed
2 years ago
I bought my vehicle just over a week ago from Bill Luke San Tan. My check engine light came on and I was able to quickly Make an appointment with the service center. Ms. Sally was very professional and extremely helpful in getting things taken care of and getting me a rental vehicle as well. She was great at communicating every step of the process. The other gentlemen in The service department were friendly and helpful as well.Services: Auto engine diagnostic, Air conditioning

  Aman Mahant
2 years ago
This service center is fantastic! Top notch service from Day 1. Jeff was my service advisor and provided the best service from the start. He checked in on me to see how I was doing while my car was being diagnosed and if I needed anything. He then explained what was wrong with my car and handled all paperwork and claim with CNA, so I had nothing to worry about. He kept in touch with me to keep me updated about my car. I highly recommend this service center to anyone who is looking for top notch service. Thank you Jeff!Services: Steering & suspension repair, Wheel alignment

  Regina Reichstadt
2 years ago
VIP is an understatement! Jeff Jerde was my advisor and he was fantastic! I did not have an appointment, the engine light was on and it was a new car to me! the shop was busy and he was very professional, very detailed with best and worst options trying to get my car squeezed into his busy day! He kindly kept me informed throughout the day and was successful getting the repairs done. I am more than grateful as I hadn't even had the car for a week! I was incredibly excited when Jeff called to let me know it was done and I could pick it up. I was provided a rental car and on that note I want to also thank a very sweet young lady Laural who gave me a safe ride! There are not enough words to express how wonderful my experience was today!!Thank you Jeff and Laural for all your more than kind assistance!Spot on ! Top notch service!!SincerelyRegina Joni ReichstadtService: Battery

  Anthony Flores
a year ago
Want to thank the service team at bill luke for a fast and friendly service. Always take care of whatever i need, today was just oil change. Big thanks to Sally for her help as well she was very clear on what my truck needs next to keep running smoothly.Service: Oil changeService: Oil change

  erycka ruiz
a year ago
I was blown away with the service I received from Bill Luke Service center. I had just purchased a vehicle and the AC stopped working. Living in Arizona , that was an absolute nightmare. I brought my car to the service center, where I was assisted by Jeff. When I say EXCELLENT customer service, I mean excellent. Jeff was upfront and honest about the process that would take place and how much it could potentially cost. Jeff went out of his way to make sure I was taken care of and out of the heat . He called to update me every step of the way. I could not be more pleased with service I was given.Service: Air conditioning

  Justin Longoria
2 years ago
Sally and the rest of the Bill Luke Santan team were awesome! They were professional, friendly, and constantly kept me updated on the status of my truck. I also had my truck detailed and was impressed with the results. I have two Australian Shepards and somehow they were able to get all of the hair out and make the truck look brand new again.Services: Auto detailing, Battery

  Andrew Mears
2 years ago
Bill Luke has always provided me with the most efficient and way above par courtesy and services which is always greatly appreciated! Also have to mention Ms. Sally in the service department who was absolutely delightful and made my day!!! She was so efficient and helpful and she did it all with a big smile on her face which was infectious and left me smiling for the rest of the day!Service: Wheel alignment

  Richard Rangel
2 years ago
There was this clicking noise under my dash that would go off periodically, come to find out it was a recirculation door actuator .Fix was taken care of, went on my lunch break was greeted by Sally the service rep and she communicated well what the fix was and cost estimate up front. The waiting area is nice with fully stocked complimentary drinks. I was provided a complimentary shuttle ride to San Tan mall for lunch, and they communicated when they will pick me up. It was a great experience and I will be back, but hopefully not too soon Thank you for great service Bill Luke service teamService: Electrical repair

  T C
2 years ago
Sally was fantastic! So pleasant and really listened to my concerns about my vehicle. Sally was extremely aware of my need to manage my time accordingly (I had a very limited time schedule that day). She made sure I was taken care of in a timely manner, and had a resolution for my situation within about 45mins/hour. She followed up with me consistently, and was just fantastic to deal with!!! I will go see Sally for any service needs, EVERYTIME. Go see SALLY for service!!! You won't be disappointed!!!Service: Auto engine diagnostic

  Patricia Carvalho
a year ago
This was my first visit using Bill Luke Service. Every employee was friendly and efficient. They looked up the part needed ahead of time, so my car was only back in service for 24 minutes to have part installed. Highly recommend Bill Luke Service.Service: Body & TrimService: Body & Trim

  Eric Ainsworth
2 years ago
Sally was a pleasure to work with! I had an engine mount replaced in my Suburban. Sally did a great job keeping me updated on the steps involved in repairing my car and outlined the expectations. I had a really good experience with my 1st working with Sally and her team.

  Zach Shaw
2 years ago
Sally was excellent and the service was quick and satisfying. I had to just get an oil change but was also offered other services bill Luke does, Sally always holds wonderful conversation and makes the visits easy. Thank you!

  Alicia Rockwood
a year ago
i absolutely enjoyed bringing my car here! they fixed everything that needed to be fixed! they also got the parts in earlier then expected so everything just worked out so perfect! i will definitely keep bringing my car to bill luke santan services!Service: Auto maintenanceService: Auto maintenance

  Todd Goergen
2 years ago
This was my first time using Bill Luke's service center in Gilbert. Sally, the service advisor got my Chevy Camaro in the next morning. Thank you for making this experience a great one! Also, thanks to Ben, service manager for getting me back on the road in a few hours! Thanks again to you both!Service: Steering & suspension repairService: Steering & suspension repair

  that one guy
a year ago
The entire staff is professional, courteous and knowledgeable which is something you want when dropping off your baby (vehicle) in for any type of service. I have been here or various occasions and their attention and friendliness is what keeps bringing me back. I look forward to my next service for my truckServices: Transmission, Electrical, Auto engine diagnostic, Tire rotations, Brakes, Air conditioning, Brake service & repair, Oil changeServices: Transmission, Electrical, Auto engine diagnostic, Tire rotations, Brakes, Air conditioning, Brake service & repair, Oil change

  james franklin
2 years ago
Sally was great from the moment I pulled up she was outside waiting to open the door for me. Sally quickly got me checked in and made sure i was aware of all the amenities the facility had to offer. I will definitely be back for all my future service to my car.Service: Oil changeService: Oil change

  Marissa Guerrero
2 years ago
My experience with Bill Luke from the time I purchased the car to getting first oil change have been stellar. The service department was very polite and professional, kept me informed and delivered car in a reasonable amount of time. If you have to wait in the lobby, they have all amenities to make you comfortable, I was able to work from the lobby. I don't live in Phoenix, I live 2 hours away, but I'll be back to service my car here because of the customer service. Thank you!Service: Oil change

  Ariele Wright
2 years ago
Sally was great! She was very friendly, easy to talk to, and made sure I got the best deal. First impressions are always a big deal and it s always wonderful when there is someone who is personable and knowledgeable representing a company! Thank you again Sally for all of your help! Hope to see you again next time I make a visit !Services: Tires, Brakes, Oil changeServices: Tires, Brakes, Oil change

  Karen Vega
2 years ago
Sally was fantastic!! She greeted me at my car (I looked lost ) she quickly got me settled in and checked on me and kept me updated while they got everything done and checked out. They even drove me so I could get a quick bite to eat! Top notch service.Services: Tires, Auto engine diagnostic, Air conditioning, Oil changeServices: Tires, Auto engine diagnostic, Air conditioning, Oil change