Earnhardt Chrysler Dodge Jeep Ram Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Aaron Curtis
3 months ago
Had a good experience buying my '24 RAM 2500 from here. I've been watching prices for quite a while and saw the deals they had at the end of December 23 and couldn't pass them up. They had the best deals in the valley. I didn't need to haggle much because the price was already really low. They gave me close to what I asked for, for my trade in. The salesman wasn't pushy and helped with the negotiation.

  Ken H
9 months ago
The Service Department has really went "downhill" here over the last four or five years. In the past, I went in and always had my car fixed and serviced, since I bought it there. It was always a good experience. Not anymore. Since March, I have tried calling them a total of five times to schedule an appointment, and I still did not have an appointment after 5 attempts. Three times, I left a message on the Service Advisor's telephone message - and not "one time" did she bother to call me back. And twice, I went through the general Service Department "schedulers" and was blown off twice, on how it was "so busy they cannot possibly schedule me any time over the next 2 to 3 weeks." Today, I made attempt #6 to schedule service......The one today was extremely "snarky" and basically hung up on me after the call was over. The Customer Service is horrendous. About six months ago, I went in to get my vehicle "fixed" for a lot of money, and then two months later, it broke again - some fix job by Earnhardt's. And when I explained this to the customer service scheduler today (I think she was a Human Being), she was more concerned about my signing and acknowledging of a form for a "diagnostic" fee of $200.00. I also told them that it should be under warranty. She said, "Well, "we'll see about that." Lol. When I asked if Earnhardt's had a loaner, she told me that "You can rent an Enterprise car like all of the other customers here." After 5 tries, on attempt #6 the woman today booked me for two-plus weeks out, and I almost didn't get that. But I don't know if I can do this. Last time, they kept my car for two weeks and I didn't have another car to use. She made it sound like they would not warranty anything - so I am just out $2,000 dollars from their failed repair job. I have no choice but to cancel, and call around to other automotive places near my home to see if I can find an honest, knowledgeable shop to fix my vehicle. I am so sorry that this place has turned into a cut throat den of horribleness and "customer service people" who are rude on the phone, and could obviously give a rip about their customers. For something they supposedly fixed for almost $2,000, I have no guarantee that I won't owe another two to three thousand on top of it, based on the discussion with the customer service person today. I have no choice but to call back and cancel. Mainly because I no longer trust them. Sad. But they have broken my trust.

  Marcus Fleming
9 months ago
I see why this location has such bad reviews. Their service advisors won't take 5 minutes to answer 2 simple questions when you come in for an oil change. I was told someone would come out and answer my questions, 30 minutes later nobody had showed up. Yet there are a dozen of them sitting behind the desks oblivious about a customer who's sitting outside waiting for someone to talk to them.I asked where the service advisor was and the gal who checked my car in for an oil change had no idea and didn't bother to go find anyone. I made it clear I was upset and could not wait any longer. The response I got was shrugged shoulders.30 minutes later I get an automated text from Stacey. An hour later another text that my jeep is done. When I explain that I'm not a happy customer, I got blown off by Stacey. When I arrived to pick up my vehicle Stacey pointed me to the cashier and nobody wanted to address the experience. Wow... just wow.These guys do not care about their customers. They use their policies to give terrible service. If they don't care about their customer's how do you think they will treat your vehicle?Find another dealership, one that cares about their customers and their customer's vehicles.

  Garrett Palmer
11 months ago
Will never let them touch my truck again. Went in for a recall service and was without a vehicle or able to work for two days. The service department is very dishonest and even claimed to have done my tailgate repair (I have a flat bed).Then to top it off tried to sell me services not recommended for my truck and or services already done.

  Robert V
2 years ago
Very professional! I had taken my Jeep to another dealer service several times, not only could they not solve the problem but they treated me like an idiot for bringing it back several times for the same issue. The main Jeep Customer service department recommended that I take it to this location. What a difference! This location was friendly, patient, respectful and solved the problem the first time! Highly recommended.Service: Brakes

  Riley Elmore
2 years ago
Went to test drive Jeeps; Davis was wonderful. He was knowledgeable about the vehicles, the differences in packages, etc. He also made sure I got the clear coat, detailing, and a full tank of gas in my new ride before I left the dealership. I would highly recommend working with Davis when looking for Jeeps!

  Emmanuel Taylor
2 years ago
Service department are not knowledgeable regarding the service process. Brought my jeep to be repaired and they don't have the part needed. Instead of take 1 hour it will be done by the end of the day; 8am mine you. Service rep then proceeds to tell me you should have pre-purchase the part; hmm, that would have been useful information prior to this conversation. It's only 200 dollar part. Man, I should have went to firestone; what the heck was I thinking.

  Ryan Thomas
2 years ago
Brian in the service department is definitely a go to!! Though it was frustrating dealing with repairs on my Jeep, Brian definitely made the experience better with his help. If you are coming in for service and want a service tech who is there to help you request Brian!! Professional from beginning to endServices: Transmission, Steering & suspension repair, General repairs & maintenance, Auto engine diagnosticServices: Transmission, Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic

  Sue Mershon
a year ago
Very nice folks. Just got an oil change. Quite surprised at how much it cost though! My fault that I didn t shop around first.

  Dave Torre
a year ago
WARNING!!!! Do not go to Earnhardt for service. MAJOR SAFTEY ISSUE with uncontrolled acceleration and they did not seem to care. Also, you apparently can not get warranty service without agreeing to terms of a diagnostic fee . They are hell-bent on locking the customer into that fee policy. Horrible experience and huge waste of my time.

  Gregory Ward (GWard Properties)
a year ago
James was great. He explained the extended warranty process in detail, and I was able to leave a happy customer!

  J S
4 weeks ago
Awesome experience! New Jeep..

  Charles Roche
2 years ago
Bilal was the entire reason my wife and I purchased a brand new Ram 2500. We worked with a lot of new car dealers in the valley and walked away due to the customer service alone. I will go back to Earnhardt and Bilal the next time I am looking for another vehicle.

  camille pope
a year ago
Great and expert service! Chynna was a wonderful concierge. She kept me posted throughout my service process

  Ramon Lago
11 months ago
Thanks for the reply and following up to the concern I wrote about.Service: Oil changeService: Oil change

  Warren Wilson
3 years ago
James in the service department was amazing. He helped me and my wife out tremendously.

  M J
2 years ago
They have done great alignment on my car.

  Mike Petrone
2 years ago
Josh my service manager is the best. Ever great service and people josh your the best

  Momar Harb
8 months ago
It s so refreshing to get treated as a person.

  Daniel miller
9 months ago
TBD

  Eric O
2 years ago
Super helpful

  Al caron
a month ago
I had Tire Rotation done on my truck and they did not check the tire pressure.J'ai fais faire la Rotation des pneus sur mon camion et ils n'ont pas fait la v�rification de la pression des pneus.