Toyota Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jason Llewellyn
6 months ago
It's a Toyota service center at the Big Two dealership. Qualified mechanics, but they do get busy. Best to make an appointment.

  Alyssa Childers
2 years ago
Literally the worst service I ve had imaginable. Saul the service attendant explained things differently multiple times when I was trying to get an honest answer out of him. Not only do oil changes take ALL day. I went in to get my brakes inspected, they quoted me $1000 to fix ALL of my breaks, and added others things to bring up that cost to benefit them.We took my car elsewhere to get another option. Only my FRONT brakes needed attention, and not ALL of them. Oh and it s only $330 to get what I need done. Not only did they try to be sleezy and get money out of me to replace things that didn t even need attention, but they can never answer their phone or give updates as to when your car will be done. Takes longer than it needs to be, even WITH an appointment. Probably tried to take advantage of me because I m a woman & wanted money out of me. I seriously can t believe my experience here. Never ever ever get your car serviced here. SO sketchyService: Auto brake repair

  Melissa Robles
4 years ago
I absolutely had a great experience at Big Two. My service mechanic Zack kimball was absolutely awesome. He is very knowledgeable and conveys all service and options thoroughly. The attendance are welcoming and polite, and the customer service girls are friendly and professional. The service waiting area offers complimentary drinks and snacks, and you may be comped a massage in the spa area. With all the perks aside, I received quality work in a timely manner and because of that will continue to get my vehicle serviced with them.

  Maren Fuller
a year ago
Simple scheduling and the work was done in time. Big Mike was friendly,knowledgeable, and helpful getting in our service at the last minute before a cross country trip.

  Geoffrey Beaulac
a year ago
Very professional and allowed me to drop my vehicle off early and pick it up whenever it was convenient for me. Also get the extended warranty. Saved me almost 2k

  Kim Thibodeau
a year ago
Talk about using technology to improve a customer experience! I received a video from the technician handling my vehicle, going over all the details of my service. It was very nice to get and I was impressed that he took the time to do that.

  Hike Arizona
a year ago
The experience was fair. I walked by 15-20 employees trying to find the parts department without a single one asking if I needed help... LolThat said, got a pair of OEM rear shocks at a better price and days quicker than local universal parts stores!A different vibe than Tempe Toyota but all's well that ends well.

  Roz Neal
2 years ago
Today while out running errands in Chandler AZ I was pulled over by the Chandler Police for my left brake light being out. The officer was very gracious and polite he gave me a warning and asked me to go and get my bulb replaced so I went to the Toyota dealership and met two of the Nicest and Very Professional young men.... Jose and Garrett who replaced my bulb for me at no charge. Super Heros don't always wear capes Thank you guys!

  Yufei Zoe Ao
a year ago
Dismissive impatient unhelpful and passively aggressive service rep Cameron really made my experience last Saturday an unpleasant and unwelcoming one. Worst and most inefficient Toyota service center I ve ever been in 3 states and honestly the only bad experience I have with Toyota shops so far. Not coming back to this location. I will be taking my car to the Mesa Toyota and see how my luck is there.

  A. Hall
2 months ago
Nigel is very helpful and informative.

  Muhammad Rizvi
2 years ago
Dan Dailey helped me setting up the service. He is professional and ensure you are in loop and informed before doing any service that involved $ amount.

  Cody Morrissey
2 years ago
Great dealership. Is very busy expect a good wait time. Tony was great took care of what I asked for, let me know the things that needed care.

  Penny Mccollum
2 years ago
Saul did a great job in coordinating my service. I didn't even have an appointment.

  Dennis Webb
2 years ago
Great service. In and out same day. More efficient with an appointment.

  Yilver Reyes
2 years ago
Horrible walk in service,I had to wait like 30 min for someone to see if they was able to take care of me.

  Mahender Voruganti
2 years ago
Waiting for 45 mins still no advisor with an appointment.. worst service ever

  hariprasad kalagara
3 weeks ago
Good service

  G
a year ago
Way overpriced! I had a wheel alignment and brakes replaced.

  Karla Yadira PoggioMend�z
6 months ago
A bit with attitude sadly

  Karin Roberts
4 years ago
Fast service with nice waiting room. Plus a free manicure.

  misha
8 months ago
Always a horrible experience :)

  Emiliano Padilla
a year ago
Got my first car lets goo

  S Dean
2 years ago
Excellent work. I was impressed.

  Erik C
4 years ago
The best customer service in the valley.

  Geumdong Bae
4 years ago
Nice place to children