Land Rover Chandler

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Scott Clark
4 months ago
This was the best car buying experience I have had. From day one of ordering the car all the way to taking delivery of our new Range Rover Michael Young was amazing. The best thing was he would give us an update every step of the process so we weren t left to wonder what was going on with our build. If you are looking for the best experience see Michael Young and the wonderful team at Land Rover Chandler

  Traci Kaufman
a week ago
I had a great buying experience at Land Rover Chandler! Robert was helpful in finding the right vehicle for me, he communicated along the way while the vehicle was in transit, and made the whole buying process incredibly easy. He took time to explain a lot about my new Defender, which I really appreciated. I would definitely buy another vehicle from him!

  Stephen Ashbrook
5 months ago
Michael Young and the team at Land Rover of Chandler were amazing. They made the purchase so easy. I m very happy with my experience.

  Arlette Lenzi
a week ago
This location has been amazing with us. Whether it be the sales team or the service dept. David and Gavin the sales manager helped us with our latest purchase. I would recommend them every day of the week for their transparency and efficiency in the car buying process.

  Andy Powers
7 months ago
I have purchased over 20 vehicles in my life and this was hands down the lowest pressure, most comfortable car-buying experience of them all! We got the vehicle we wanted at a fair price, including good value for our trade. Our salesman Khoi was great throughout the process and after the sale, and we would buy from him here again in the future for certain. Couldn't ask for a better experience.

  Diana Ledezma
3 months ago
Had a great experience at Land Rover Chandler ordering my Defender 110. Mike Johnson made the ordering process incredibly easy to get the exact vehicle I wanted and kept me updated frequently during the months I was waiting. If you re in the market for a new Rover this is the place, this dealership is like the Planet Fitness of dealers, the judgment free zone, come as you are, and there won t be a pretentious experience like you may find a bit further north at another Land Rover dealership. I ve gotten two vehicles from them this year and will be sure to make my future purchases here! Thanks again! -Justin

  Erin Troyk
5 months ago
Great experience. Everyone was very friendly and nice. Excellent car as well! Very pleased with my purchase and I thank David for being patient and working with me via text as much as he did lol.

  Mark Kronwald
2 months ago
We were looking for Land Rover Defender in September and the general manager Bobby Perich was able to modify options to meet our specifications on one that they had already ordered for their inventory which allowed us to get it sooner. We were kept informed on the progress of our vehicle from the date of manufacture to the date of delivery, which was four days ahead of schedule. Michael Young, our sales consultant, was a joy to work with. Upon delivery he was intent on making sure we were pleased with it and took considerable time to go through the many features on the vehicle to insure we understood them. The entire experience was positive and we would not hesitate to recommend this dealership.

  Chris Polanco
2 months ago
Amazing experience. Worked with David Chavez and he was patient with me throughout the process. I let him know what I was looking for and he communicated every detail and kept in touch. This was five months in the making and he definitely followed through on his promise to help me find the right vehicle for me

  steve wiggins
6 months ago
This is the best Land Rover store in town by far! Super clean, great selection, amazingly patient and knowledgeable staff (Robert Rayburn never tired of my questions.) they kept me posted on my pending order and delivery day was really something special. I highly recommend these guys!

  Bob A
a month ago
A very good purchasing experience. If you re in the market for a premium vehicle and haven t considered a Land Rover, you should. Land Rover of Chandler is a great place to buy.

  Tyler Brown
3 months ago
Michael was knowledgeable, patient, helpful and kind. He made my experience joyful and painless as possible. If you are in need of a vehicle new or used go see Michael at Land Rover Chandler!!!!

  Samiam
3 months ago
I ll try to make this long story short. My check engine light came on on November 8th, 2023 in my 2016 LR4. I called Land Rover Chandler the next day as they were closed by the time I noticed my check engine light on. They couldn t get me in until November 14th. I drop the car off with my check engine light still on. As I am dropping the car off, I was told by my service advisor, Jill, that my fuel flange was also recalled, and that they could fix it at the same time as doing an inspection. I had initially informed them when I made my service appt I would wait for my car to be inspected in the lobby. She informed me that due to the nature of the work that needed to be done, that I was going to be unable to wait in the lobby, but that I could get a rental car for the day. As I did not have anyone to come and pick me up from the dealership, I opted for the car. She did not give me really any other option. She said I could wait, however, they would not be able to get all of the work done in the timeframe and that I would have to come back at a later time for the fuel flange to be fixed. As the dealership is not super close to me, I opted for the rental car. She informed me it would be a $30 charge. I asked her to possibly waive the fee as I initially did not even want a rental car and that I am put in a corner to rent one at this time because of what she told me about not being able to wait. She refused to waive the fee and STILL did not even let me know they had a Lyft option available! The next day I get a phone call about my vehicle stating that the check engine light didn t come on for them and they couldn t find anything wrong with my car. (???) When I dropped off the rental car, I again asked to speak with either a manager or to have the fee waived as I had only driven it maybe 60 miles, and it had nearly all the gas in it when I originally received the vehicle. I was greeted by a lot of attitude from the gentleman who sits right next to Jill, however, after going back-and-forth for several minutes, he agreed to waive the fee. Fast forward to 11/29 and both my driver side front and driver side rear airbags are leaking, which I find odd given that I only drive the vehicle, a few times a week and NEVER off road for the 9 mos I ve owned it, and after being in their possession for several days this occurred. After doing research, the rear airbag rarely leaks in these vehicles, which is another reason for me to find this very suspicious. I also have an extended warranty through Assurant, which is basically useless as they don t cover the $2000 part. Jill and Land Rover Chandler in general did nothing to try and help me after learning about this situation and how odd is that the airbag failed after only driving for nine months and 4000 miles. Every time I walk into that service office I feel like I m walking on eggshells. Jill seems to have an up-and-down attitude and I never know what I m going to get from her. I was met with attitude and eye rolling every time I gave pushback or asked questions regarding my part and what exactly was wrong. I also did not like how they didn t show a video of what exactly was wrong with my vehicle when I know they have done that in the past, or for other people. I feel slightly ripped off and like something fishy went down with my vehicle while it was in their possession given that my check engine light had been on and miraculously turned off for them initially and then two weeks later my car is sagging? Mind you I ve driven the vehicle 4000 miles in the nine months that I have owned it and I ve never driven it off road. Upon multiple researches I have found that the rear airbag hardly ever goes out in these vehicles, so to have both of mine go out at one time seems a little bit suspicious to me. In summary, I will never be going back to Land Rover Chandler and I will be taking my vehicle to North Scottsdale. Which is a shame because it is an extra 25 minutes of a drive, however, at this point, it s worth it to avoid the untrustworthy and horrid customer service of Land Rover Chandler.

  JG
6 months ago
We ve purchased several Land Rovers from Land Rover Chandler and have loved the experience every time. Bobby Perich and his team are second to none and Robert Rayburn has always done an amazing job taking care of our family vehicles and answering any questions we have about the vehicles, before and after our purchases. I d highly recommend this dealership if you re looking for the best quality buying experience and service. Jill does a fantastic job as our service advisor and the customer service experience in all aspects of the dealership are always incredible. Thank you to the entire team of Land Rover Chandler for always taking great care of our family!

  Jose Diaz
6 days ago
Recently purchase RR sport Dynamic. Great service from David and team. Definitely recommend this dealer.

  Jennifer Jenkins
7 months ago
I had a great experience at Land Rover, Chandler. I ordered my car about 7 months ago with Michael Young. He was very helpful and sat down with me to go over all the options. Once my vehicle was ordered, he kept me informed on its progress the entire step of the way. I now have my car and it s exactly what I wanted. I couldn t be happier!

  M Green
6 months ago
Robert in sales has become a friend over the years! He s professional, super responsive and easy to communicate with.Earl in service has also been super great to work with through the years, he has always treated me very well and had solutions.I appreciate the entire team at Chandler Land Rover!

  Stephen S. Atkins
a year ago
I brought in my 2021 Range Rover Autobiography Fifty Edition for regular service and several warranty-related issues. Because of the complexity of the warranty issues, Jim Deboy, the Service Manager, worked with me directly. Everything that Jim did throughout the process went above and beyond my expectations which isn't an easy task because I'm very particular when it comes to my R.R.A.Over the years, I've dealt with many service advisors and managers from various dealerships, but I have never received the top-notch level of customer service that I received from Jim Deboy, of Land Rover Chandler.Thank you, Jim...I appreciate you!

  Chris M.
a year ago
Robert Rayburn is nothing short of amazing!! From the moment I walked into the dealership he has taken great care of me and my new Range Rover. I special ordered my car and he was in constant contact with me throughout the process. Once it was complete he has personally taken care of setting everything up for me. He checks in to see how the car is doing. When I do need something, he s on it right away. I will always buy my Range Rovers from this dealership, not only because I love the car itself but because the experience and compassion I get from Robert.

  Pete Trowbridge
3 months ago
Great experience. I'd definitely go back and purchase from Land Rover Chandler again. Relaxed atmosphere. Not pushy, just very matter-of-fact.

  Lynn Garcia
3 months ago
Michael Young and his team were very efficient and professional. Great overall experience and would highly recommend. This Our second time working with Michael. Outstanding service

  Jade Alexis
9 months ago
After my not so pleasant experience at the North Scottsdale location while purchasing my Range Rover, I hesitantly booked a service appointment at the Chandler location, hoping I wasn't going to experience the same issues as I did in Scottsdale. I must say, I had a great experience at the Chandler location! My daughter and I were greeted immediately upon pulling my car into the garage and our service consultant, James, was very personable and knowledgeable about my issue I was experiencing. James also offered us some caf� vouchers for free food item and drink at the Mercedes plaza while we wait for my car inspection to be finished. Also spoke to a very nice sales man inside Range Rover about their new 2024 vehicles but I didn't catch his name. All in all, I would highly recommend coming to this location when needing to buy or service a vehicle! Everyone is so great here!

  Tammy Jones
a month ago
Customer-centric and efficient, the service provided was smooth, comprehensive, and effortless. Jill is an exceptional professional.

  Susann Wagner
8 months ago
Absolutely the best car purchase ever! Robert made the process very seamless. His knowledge of the vehicle was extensive. I really appreciated Chad in finance as well. He was exceptionally efficient! Thanks Robert and Chad! We love our new vehicle!

  Bob Auer
8 months ago
Outstanding service and sales team. I bought a 2022 Land Rover Defender here in 2021 and have had it in for preventative maintenance a couple times. Purchase process was straight forward and stress free. Service experience has been outstanding.

  Stacy Williams
8 months ago
If you want to waste your time, go to Chandler LR. I've had a few bad experiences with this location since buying a Land Rover but decided to give them another shot because it's only a few miles down the road. I scheduled service to replace a headlamp about 10 days ago (never received a confirmation). I show up for the appointment and the service advisor proceeds to tell me that the part is not in stock and it will take a month or so to get. She explains that she was just preparing for my appointment and meant to call me to let me know. Obviously, bare minimal, proactive communication could have saved my time and prevented fustration. This experience is par for the course and if you value your time and want the service you expect from Land Rover, Scottsdale is worth the drive.

  Brenda Brown
a month ago
Out of town and needed an oil change and a headlight replaced. It was done lickety-split while I waited. Fantastic service!

  Liberty Elliott
5 months ago
Best service department I've ever worked with at a car dealership. These guys are solid, highly recommend them for all your range Rover service needs and purchasing options!

  Tyler Eeds
2 months ago
Robert and Gavin were great to deal with. Robert took his time and went over every feature of the new car with us.

  Kim Bradsky
5 months ago
Robert Rayburn went out of his way to help me-far above and beyond what I would ever expect. I accidentally called his cell phone instead of the office when my vehicle was indicating I was in potential danger and he calmly advised me on what to do and made sure the service department was ready to take me right away. It was early in the morning and definitely not business hours for him. We were amazed and so very grateful. That is true and genuine service and care and I hope Land Rover appreciates the caliber of this associate. We sure do!