NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Owen Brower-Douglas
3 weeks ago
Moved to North Pole in August from California and needed to winterize my car when I first got here, they were great with letting me know what I would need and had everything stocked in preparation for winter. I've continued to go here regularly for both my car and my wife's. Whether in person or on the phone everyone has been super helpful in helping get what I need and are willing to have things moved to the North Pole store from Fairbanks to make it easier/more convenient for me. It's the only auto parts store I'll use in the area, great manager and assistant manager who seem to have a good relationship with lots of businesses in and around North Pole. I highly recommend this Napa location :)

  Dave Newman
6 months ago
I needed a starter for a 94 Jeep. They had 2 in stock in the store, one new, one reman. Price was reasonable. Great all around, I'll be back!

  Tracey Davidson Kalebaugh
2 months ago
Napa says all lol JS

  Aaron Oeth
2 years ago
The prices are a little higher than AutoZone and O'Reilly but they can always get you what you need. Their NAPA parts and warranty are better than OEM and I truly appreciate that they are always trying to expand their inventory and save me a trip into Fairbanks.My only complaint is that the online ordering and in-store inventory don't seem to match up all the time. I ordered a battery for in-store pickup. The website said there were 2 of them at the store. There were zero of them at the store. But they were able to get the battery from another local store within 2 days.

  Jeremy Roberts
10 months ago
Great fast service. Was able to get the parts I needed and head back to the job I was working on.

  RAIRAISKI
7 months ago
Great customer service!surprisingly a women that helped me.Thanks to that woman!

  Eric Collier
2 years ago
Slow, slow, slow. Waited over 20 minutes to check out due to costumer load in the store. If there was ever a business that needed a self checkout kiosk, it's this one. New auto parts store is opening in the next few months at the Ben Franklin Mall in North Pole. It will be good to NAPA to have some competition, hopefully this causes them to step up their game.

  Cody Fox
3 years ago
Store is cluttered. Many items have layers of dust on them, their phone line is ALWAYS busy so you can never call, they also like to give veterans a hard time if they ask for a discount. I will be making sure myself and all my friends go to auto zone from now on.

  J. Greenman
10 months ago
Excellent customer service not all that fast good people.

  James Eyester
3 years ago
Long wait times are common here. I just went in there to buy an entire front end for a ford power stroke. After waiting for 25 minutes or longer to get help, the 1st clue I was in the wrong place was when the parts attendant asked me if the power stroke was a Chevy. Basically I wasted 40 minutes of time there to walk out the door with nothing accomplished. Also earlier in the year ordered a remanufactured power steering gearbox assembly for an early 1999 7.3. I installed it and found out that it was the wrong one after being very specific on what I needed. I had to remove and re install the proper one; several hours wasted. I think I'm done shopping here.

  Misty Buckles
a year ago
Drove from Fairbanks to pick up a part I paid for at another Napa store who called to verify they had it and I was coming to get it only to find they closed early. I even asked if they could leave it outside but nope.

  Damian Norwest
5 years ago
Didnt have the parts I needed and tried selling me the more expensive brands and was not very knowledgable or helpful. Calling is a waste of time as the line is busy. Anyway, the young lady didnt know much and as she didnt try and only punched a few keys on her keyboard, I quickly searched their website and others to find my part numbers and gave them to her but she was reluctant and I'm sure it's because some of the parts i needed were available for much less. Spark plugs went from $9.99 a piece to $2.99 and plug wires were only available via shipping from the lower 48 and I would have to pay the additional cost for that on top of the $83 dollars. For spark plug wires ! I later found them for $32 in fairbanks at one of napas competitors. Lost me as a customer !

  Erin Erbschloe
4 years ago
NAPA always does their best to make sure I'm taking care of. Do they always have what I need? No. But will they work with me to try and find it and get it here as fast as possible, yes!

  Joseph Sorensen
4 years ago
So to start off this they are really nice people. The reason behind the one star is the lack in knowledge they have. Also listening to their customers would also be helpful. Came in there for brake rotors and told them the make model and sub type. I get a yes and head back to Eielson and start to pay for a lift. Get the rotors fully off to find out they are for a premium fiesta....... How do you confuse a st and a premium. Not even the same name. Anyways like I said. Lack of knowledge in auto parts is a problem.Oh and to top it off the gave my the completely wrong pads

  joshua keyser
8 months ago
My go-to spot for tools and supplies. They are a bit more expensive than nearby auto stores.

  Dona Rule
6 years ago
I'm a past employee. I really enjoyed working here. I still get most of my parts here and the staff is very knowledgeable and professional! Sometimes if I am in town I shop at NAPA on Loftus as well.

  Sonny Living
3 years ago
It's really awesome to go into a auto parts store and get the right part the first time and the dude behind the counter was very knowledgeable about the parts and was not rude when I asked questions. Will recommend the friends

  Hope Monzulla (Beebe)
4 years ago
The red haired gal there really goes out of her way to help & answer any questions you may have. I left there feeling confident I had everything I needed to fix my truck

  Jarrod MacNeil
5 years ago
Great store friendly knowledgable staff easy to find what your looking for, they only lost a star cause it's a little hard to access easy to see from the highway but only access is on one side of a divided highway off a frontage rd.

  matthew merrell
a year ago
They sold me the wrong tie rods for my truck, the phone line is always busy and the older gentleman is rude dude.

  Amber G
2 years ago
Love Napa. They are old school and I like supporting a place that's been here since I can remember BUT they need to bring back the popcorn

  Aino Welch
4 years ago
Great staff got me what I needed quickly and I was on my way... Nice to have a NAPA Store in North Pole.

  Santashelper Lane
3 years ago
Great store, been shopping there 20+ years. Always friendly, handicap access, knowledgeable people.

  Jim huston
5 years ago
Didn't even know what parts they carried. Instead of looking in the computer they just said know. Not the first time they did that. I even gave them a part number off there web site.

  Nicole Johnson
4 years ago
Educated people with great customer service skills. The shop is always clean and items are hardly out of stock.

  Andrew Campos
7 years ago
Always has part needed in stock. Busy store. Helpful parts counter. Discounts offered. Recently renovated.I wish there was an auto parts store with longer operating hours.

  Stephen Livingston
7 years ago
I Gave my wife a list of parts to get and told her to have them look up the parts for our Suburban 2500. We were sold an oil filter that was too small (Suburban 1500). Needless to say, when I installed it and tried to run my SUV I lost 5 qts of oil. After that we tried to buy 6 bolts to connect the font differential to the drivers side CV axle. The individual working for NAPA tried to sell my wife a $ 190 drive shaft repair kit. I ended up buying the bolts I needed at lows for $2.50. If you are going here don't depend on them to look up your parts.

  thomas Huddleston
7 years ago
I've always had great customer service. If they don't have the part they will do what they can to get it to you

  Cyrus Freeman
8 years ago
So far, they have treated me with excellence, both through my military shop and as a normal customer.

  John Pile
3 years ago
Friendly service. Nice to be able to pick up a replacement headlight in North Pile without driving to town.