Northern Power Sports

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Landon Fessler
a month ago
A simple fix will get a life time of business. Recently purchased a new battery for our ATV. Battery tested good prior to being sold to us. After installing in the machine, it just wouldn't work. Brought back 4 weeks later and was graciously helped by the parts and service department. At no extra cost, they tested and replaced the battery with a higher quality product for no additional cost to us. For this simple, yet not common care for customer satisfaction, we immediately loaded up our rigs on a trailer, and dropped off same day for full services. Northern Power Sports will be our new lifelong family for parts and service. Thanks for the care and knowledge.

  K B
7 months ago
was there on 6/30/2023 for a rear tire change. We shipped tires from Michigan to there. They allowed us to work in the back parking area to remove the wheels. They changed the tires and we put the wheels back on. The staff there was extremely friendly and helpful.

  Josh Garcia
a year ago
We purchased an Argo from Eric here and he made the process super easy for us. He always answered calls and emails and overall was a good guy to work with. I would definitely buy from him and Northern Power Sports again.

  KatielynWells
3 years ago
Family owned business located on 1980 Van Horn Road in Fairbanks, Alaska. Dealers for Arctic Cat, Suzuki motorsports & outboards, Yamaha, KTM, and Argo. Provide sales, parts, and service for all brands. Committed to providing top notch customer service in all areas.

  Joshua Mattacchione
3 years ago
I was not surprised to find that there may be up to a two week wait for my motorcycle to get a spring service (also 600 mile service) as I was told when I dropped the bike off on Wednesday May 13th. What I was surprised to find out is the incompetence shown to me by the service department at Northern over these next two weeks. After waiting a week I called again on Friday May 22nd expecting to hear that my bike would be ready for pickup the next week. I was then made aware of the damage that was done to my bike by the shop because the bike fell over off the kickstand. I should have been made known the damage to the bike and it's frustrating they didn't call me first. If I hadn't called I'm not sure they would have told me about it. They had already ordered the parts and were hoping that they would arrive the following week. I tried to get ahold of them the following week on Tuesday the 26th even leaving a voicemail asking for an update on my bike. Figuring they were busy I gave them some time. Nobody called me so I called back on Thursday to see where my bike was at with repairs, they said it should be done that day and it was. Upon arriving to pickup the bike I paid full price for the service, I'm fine with this not expecting a discount for trouble but it would have been nice. The cherry on the top was how dirty my bike was when I got it back. I felt like the service center definitely missed the mark taking care of me and my bike.TL:DR Bike was dropped during service, was not contacted, bike was dirtier than I gave it to them when I got it back.

  Barrett Moe
6 months ago
A professional and clean dealership. They keep a great variety of machines in stock. Craig and his crew are inthusiast of the sports they sell, very knowledgeable people to deal with.

  Henry Rayburn
2 months ago
I bought a front bumper for my 2020 Yamaha grizzly 700 and it didn t fit, and they wouldn t return it.

  Thomas Lees
3 weeks ago
Truly the best power sports dealer in the interior. Would not go anywhere else.

  Brian Winiarski
8 months ago
I was on a tight schedule and these guys got my bike in and out quickly! New tires, chain, sprockets, spark plugs, oil change and checked some other stuff. Thanks a bunch Ernie!!

  Jason Carter
a year ago
Great service experience!! I rode my new KTM up to Fairbanks from California summer '22. I started having a few minor issues before leaving Washington state. Several dealers in that area literally blew me off, I hadn't bought the bike from them.Fast forward a few weeks and I arrived in Fairbanks. Ernie and his crew grabbed my bike first thing when I tried in the a.m. I didn't have an appointment as I was passing through. They went out of their way to work on the bike trouble shooting several major computer and sensor issues, stripping parts down and dealing with KTM tech. I was able to observe and felt great about the care and time.They weren't able to solve all issues in half a day but did send me on my way feeling confident that I would make the return ride to the lower 48. I wish I had a great dealer like this in my neck of the woods!!Warranty issues.

  Brent Freiburger
3 years ago
I've bought parts, accessories, and a machine from them. They are always great and i would recommend them for anything you need motorsports wise.

  Shaun Barlow
a week ago
Great place to buy a snowmachine, four wheeler, motorcycle, jet ski or even a boat gah google yes it's still the same get off my back jeez

  -PCMR-
2 years ago
Fantastic staff. I've been there multiple times and these guys just make it work. Bought my ATV there, added a plow, which they discounted after the fact. Then took it in for services, they found a lose bolt on my ball joint, and replaced the entire ball joint. I was just out of warranty with only 160 miles on the ATV. Understanding the situation of just coming out of winter and just being outside of warranty they went ahead and covered it for me. Outstanding guys/gals there.

  The Banks Films
2 years ago
Super helpful staff, I ve never had a bad experience here. I used to do business with the fun center but that ship has sailed mainly because their rude staff..which sucks cause I was going to buy another new bike from them. The sales staff at northern power are friendly and knowledgeable. Same with their parts and service staff.

  GREY C
a year ago
Purchased a used SxS in June from NPS, it was a 2021 model and had some miles on it from a previous ATV Tour company.Really long story short we were sold a unit with a Head gasket leak, when we first tested the machine it threw an error code and it was overheating. I was told the issue would be fixed an ready for pickup the following weekend.It was ready for pickup but the machine would constantly loose coolant after every drive.We contacted NPS about the issue and they were closing for the Fourth of july weekend and said to come by with the machine. I had already lost trust in them due to this issue and I did not want my machine to sit there for several weeks while being fixed, if it was even going to be fixed correctly since they let it drive away with a head gasket leak.I highly suggest you do a deeper dive into the used machines you sell. Could you imagine someone having a blown head gasket on a trail and leave them stranded deep in the alaska woods? not cool NPS. I dont feel its entirely your fault so 3 stars you get, maybe in the future you can gain my trust back.

  Larry Houck
a year ago
Walked in on Saturday at 2pm. No other customers, walked past 2 sales guys at desks. Walked out onto the lot looked around for 10 mins and not one person greeted me or came out to see they could help. As I was walking out a sales guys seated at the desk said "Can I help you?" I replied not now, he said "ok". I guess sales are so good they didn't want to help someone who wanted to buy an ATV. I would leave a zero star but can't! Terrible sales team.

  Sspeaker Mike
a year ago
The Hill family has been providing quality sales and service for all manner of snowmachines, motorcycles and ATV's for over forty years. There is no better place to buy your toys in the interior of Alaska.

  AK racer
10 years ago
Been doing business with them for awhile. Parts prices and apparel prices are pretty good. Parts people are friendly and normal very knowledgeable. They even went out of there way to help me figure something out on my quad. Sales people are also friendly and helpful. My only problem i'v had is the service dept. The older guy that works the front caused me some big headaches. But, the owner made it right with me. I was happy in the end. All in all, I think there pretty good. I still will get parts and riding gear there. I think next time I need something worked on, I'll go elsewhere.

  Armon Rainwater
3 years ago
Service speed is fairly slow. Terrible communication with customers and with each other. After doing the seals and bleeding the brakes they just let the fluid leak onto the caliper and down onto the rim. And if you know anything about brake fluid is that if it sits on paint long enough it WILL eat it away. I had high hopes when coming to this dealer but yet again was let down be terrible service and lazy mechanics . Will be doing my own maintenance from now on. Highly advise away from this dealer for the shop side. The showroom however is decent and u cant really go wrong buying new .

  Eric Murdock
5 years ago
On a cross counties trip, my tires were wearing faster than anticipated. Calling Northern Power Sports, they advised me to come in early the following morning.They had just the tires I needed. They were also able to work in an oil change and safety inspection at the last minute. Great guys there - I also appreciated the fishing tips, shopping for additional bike gear, and window shopping at the bikes and other "toys" on the floor. It made my first trip to Alaska one of many future trips.

  Patrick Waldrop
8 years ago
Both fork seals on my motorcycle went out in the middle of my month long trip. Came in around noon without giving them a heads up and they had the parts in stock. The replaced the fork seals, installed two tires, oil and filter change, and installed new brake pads on both ends ends in 4 hours. While I was waiting I was continually impressed with their high level of customer service to the numerous customers they served. If I lived closer than 4400 miles away this would be my go to dealership. If my home dealership was this good I wouldn't order my parts online.

  Richard Murphy
a year ago
100% im not brand loyal im dealer loyal. I've working with Craig and Coby hill for yrs. I will never go anywhere else as long as they're in business

  Curtis Ivy
5 years ago
Great company, great service and great products. Jody and Taylor helped us a good deal on a new machine, was ready the same day even with having to install a few accessories. Highly recommend

  Carlos Fonseca
2 years ago
Consistent, honest, and best of all knowledgable. Granted everywhere in fairbanks is struggling to have stock and inventory. If they dont have somthing they make an effort to get ut for you. I have had bad experiences in all shops in fairbanks with the exception of Northern powersports. I look forward to continueing to buy motorcycle parts and accessories there.

  Julic K
3 years ago
Ordered a part from them, paid when ordered, waited a week for delivery, and deciced to check if my part came in. They said they refunded me, because part was no longer available. Zero effort was made to notify me that part wasnt coming in, and after checking account, refund wasnt issued. Hope not to deal with them again....:(

  David Hood
6 years ago
Dan at the service desk was a huge help. I was riding in from out of town and needed a new rear tire. Even though they didn't have my tire size, he called two other powersports dealers in fairbanks (aka the competition) and found me a tire. I felt bad that I couldn't buy something from them. It takes a store with real character to go out of their way to help a customer like that, even when they don't get the sale. Dan was more concerned about me being able to ride safely back home than making a sale. That's hard to find at a dealership these days.

  Fabio Mariutto
9 years ago
I was a little intimidated to go to a power sports store because let's face it I don't know what I'm doing lol. I went in looking for an ATV because and I was thinking about buying one myself. I walked in. I was greeted right away. The guy who greeted me (Jody) was very nice, I explained me being an amateur, but I was looking for a specific model and not knowing anything he walked me around the premises and explained to me where exactly I could find the model that I was looking. I am very happy with the service and it was nice that I didn't feel pressured to buy.

  Jutta Zahnen
7 years ago
This is our number 1 place to buy Our Snow mobiles!Great service!

  Rutger Jongbloets
6 years ago
Called on Thursday morning with somewhat urgent need for tires while passing through Fairbanks on roundtrip from New Orleans. They found some tires for my Africa Twin (not a Honda dealer) and 15 minutes later i was able to ride up for the change. Decent pricing, great customer service in my book. Lifesaver.

  Beard
4 years ago
Worst customer service in Fairbanks. Have been their looking for motorcycle gear, atv parts and snow machine to buy always no one helps and they ignore you. Will order all parts now online and drive to anchorage to buy new toys