National Car Rental

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dawang Wu
2 years ago
We booked the car rental on Enterprise s website, but eventually we picked up the car from National s desk. The staff was friendly and helpful. The Ford Escape we picked up was in a good condition. Overall, we had a good experience! FYI - for visitors planning to book through 3rd party websites, you might see no availability; however, if you check their official websites, you might find some available options, which happened to me when I was trying to book through 3rd party websites.

  Thomas Fick
a year ago
So far no issues, had a tire blow on the first rental and we called the company and told them we would change the tire and got the ok to do so. (we were out in the sticks on a main road, no one would come from Fairbanks, Alaska to change it). They told us to bring it back to the rental place once we did change the tire and they gave us a new loaner. No hassle, no upcharge. Just sign here, and here are the key type of situation. The picture shows the first car we had that blew the tire, Buick Encore. We ended up with a Nissan.

  Lance Bridgeman
4 years ago
Finding out my rental had a 40 cent mileage charge was one thing but having the odometer reading off by 300 miles was another. The 40 cent millage charge could of been fixed removing the $30 off coupon on my reservation. Easily could of reserved another without milage charge if it didn't let you make reservations because of no cars even if I now had a car to swap. Got to the hotel and called them about the odometer error guy didn't understand the problem. Called national told them to document the odometer error off by 300 miles no record of that. Finally got a reservation the next day traded in the car and got charged a one way rental charge even when I returned it to the same location. Told the guy at the counter the odometer error reading that said 10500 miles on the car and I drove it about 15 miles and the correct reading is 10805 and he recorded the new miles and charged me for the miles. Now that I got charged for all that I will now get charged again when I return the same car again for another day in Anchorage because it will be returned at 8pm causing another one way rental fee to be charged. Basically now charged 2 days for one day because I had to turn the car back after half a day. Called emerald a few times they still want to charge me for miles. When I rented the car Scott gave me a card and said call anytime but why they give business cards out when nobody in my experience could ever be reached in them in the past and off course now. So now I'm at about $250 that I can't get reimbursed for from my clients for miles and a extras day. 10500 odometer reading on checkout means someone entered miles without checking when the car was returned. It's hard next to drive back to the airport after a 24 day of traveling and felt it was not safe that night but next time will post pictures to here so a date and time is recorded even if national didn't bother the 3 times I called.

  Kirsten Johnson
2 years ago
I received excellent service from this location. My flight was late getting in and I ended up arriving after 1am. I was extremely tired from traveling a day and just wanted to get to bed. The Enterprise counter was closed so I ended up having to go to the National Counter for service. Scott who was working at the time went above and beyond to provide excellent customer service. I had accidentally booked my reservation for the wrong date and he not worked to get me a car he also upgraded my reservation for free to a car with 4-wheel drive. Not only that, he also gave me helpful advice for navigating the road conditions. Scott was so helpful and kind and he truly deserves a raise :)

  Shawn Armstrong
7 months ago
So much easier to deal with than other car rental agencies. No standing in line waiting to fill out paperwork, just hop in show them your driver's license and head out.

  Kat Smith
a year ago
I had a flight this morning long before their desk opened for the day. I arrived, grabbed my luggage, locked the rental car, signed it in, and dropped the keys in the box. Great, we're all set to go.... except that I locked my wallet in the car! Ugh! But rather than wait for the desk to open and have to deal with the nightmare of rescheduling all four of my flights today, I took a leap of faith, got on my flight, and hoped they could get it back to me. I called them at my first layover in Seattle, where a friendly service agent helped quickly locate my wallet and offered to mail it to my final destination! I can't tell you what a relief that was. I honestly expected the usual cooperate "fill out this form and we'll maybe check for you wallet in the next 30 days", instead I got fast, friendly, and effective service. Thank you!

  Casey Rife
a year ago
Jazmine & Jung did a great job helping me out with the exact type of rental I needed for my time up in Fairbanks! Understandably their location gives them a limited selection but they didn t let it impact my experience! I travel A LOT and I must say this is one of if not the best location I ve been to! Part way through the trip they contacted me to make sure everything was going smoothly & of course it was! Would HIGHLY recommend!

  Amanda R Gravley
7 years ago
for a smaller location, the counter staff took good care of us. The car was clean and perfect for our travels around Fairbanks. They could have explained about the return car process at the time of check out. For early morning flights, you have to return the paperwork with the mileage and they will give you a receipt later. Luckily, there were not that many customers at that time, they were able to identify us from the return of the car, no additional charges were encountered.

  mary 0519
3 years ago
Due to the nature of my job I rent cars often. My dealings over the last 8 years with National Car Rental is they have consistently provided excellent customer service along with reliable vehicles. I have used their service across the USA from Alaska to Washington DC. I have never had a bad experience; and I have had a fender bender, changed itinerary, issue with a bill. Each incident was handled professionally with positive resolution. I think that speaks volumes for company.

  Michael Sonnier
7 years ago
I always enjoy renting from National. They offer the best service and value for my dollar. The staff in Fairbanks AK was exceptionally friendly and made the check out go very smoothly. I was in and out in less than 30 seconds they had everything prepared and we're ready for me. The car was Immaculate and in great shape. Again thank you Fairbanks for the wonderful service you and your staff provided.

  Travis Peacock
8 years ago
I travel a lot with my job and the default Rental company is National for me. I have always had a consistently good experience with them. This particular location in Fairbanks was very friendly and helpful. I had some issues with flat tires on my truck and they were very proactive and willing to help me into another vehicle that caused me very little delay in getting my job done. I would recommend National to anyone for their rental vehicle needs.

  Adam Lewis
5 years ago
I rented a premium SUV and was upgraded to the next level when they didn't have one.It was great! The vehicle was awesome, and the staff was very nice.I had the SUV for two weeks and returned it. There was no hidden fees and all the details were up front. I will definitely go back to National car rental again.

  Sarnac Smith
6 years ago
I reserved a vehicle at your Fairbanks location. My inbound flight was delayed by six hours. When I arrived I was told at the counter that they believed I was not showing up and gave away my SUV to another customer. Why didn't National know that my flight was only delayed and that I was still arriving...are they not tied into the Alaska Airlines system?What they had left was a Ford Focus...I had to drive a Ford Focus on ice covered roads for 71 miles. I felt the vehicle, given the conditions, put my life in danger. I was not impressed with the vehicle nor the non-attempt of the counter to find a safer vehicle for me to use.

  Rob Smith
6 years ago
This review is for the Fairbanks airport location only, not National as a rental car company.Worst rental return experience ever!! There is NOTHING posted at the front desk as to rental return procedures, i.e. drop box, write down mileage, key return location, desk hours for customer service rep to be present, NOTHING. I came back completely confused as to what exactly to do with the car - what space to park it in, where to drop the keys, is a representative present. Almost all flights in and out of Fairbanks are extremely late hours, extremely early hours, etc. Standard desk hours are hard to accommodate I understand that completely; however, that should be made painfully aware to the customer renting the vehicle. It was not. I will find another rental option when I fly into Fairbanks again.

  Stephen Paris
4 years ago
Missed connecting flight was a day late getting to Fairbanks check in only to find that the vehicles I had rented were gone. At this point you would think they would be professional and apologetic nope .they commenced to tell me it was my fault and act in an unprofessional manner.will never rent a car from National again I,m writing this review the next morning even after I,ve had time to cool off

  Daniel
4 years ago
National did not have the car class we rented for 2 of the 3 days on our trip and one can only expect this Fairbanks AK to have a small selection i guess. I think I would rent somewhere else that would confirm a car before selecting National. We got a front wheel drive Impala that was not suited or equipped for winter in Fairbanks and it lead to us running off the road, when we had rented a vehicle of higher class. The front desk agent Ashley was more interested in proving me wrong about my rental agreement and the cars lack of winter ability than asking if we were ok after the mishap or helping me get a quality vehicle.

  Matthew Wurzbach
6 years ago
Went on a business trip and was given a Ford Focus that smelled of cigarettes and seemed to have a weird transmission shifts. Brought it back the next day and traded for a Dodge Charger. The front desk clerk at the airport was helpful and understanding. One of my co workers also got a Focus that later on in the week was having serious issues shifting from first to second gear. I know Ford has had a lot of problems with these transmissions so I would not recommend getting a Focus.

  Umair Khan
4 years ago
Did not have the car I had reserved and prepaid for.Resulted in 7 people (most of them kids) being stranded at Fairbanks Airport at 2 AM with no Uber or Lyft available.Very unfriendly move on thier part. Now that I know how they treat customers when things don't work out...will be actively avoiding National/Alamo for future corporate and personal travel.

  Maureen Vaughn
7 years ago
I arrived 2 hours early in Faiebanks AK. I was able to make an earlier connection and did not have time to call National. When I showed up at the counter I was told they had a car that was being cleaned and that they were sold out that day. I know that tourists were up due to the long holiday weekend coming up. The counter employees told me it would be about 15 mins. I was fine with that and said I'd just wait over on the bench and do some work on my iPad, as soon as turned my back the counter was swamped by customers. It must have been only 5 mins later when the employee came over to me with the car keys. Great service and very personable employees! Thank you

  Mrinmoy Nag
7 years ago
It was the easiest renting experience ever! We arrived at 2 am and the rep was waiting for us. As soon as I gave him my cards, he handed me the key. The car was parked right across the street. Only 1500 miles on it. Returning was also awesome. Mo questions asked. Took 5 min.

  GaryR Smith
6 years ago
The desk agent was fantastic. She answered all of my questions and took a personal interest for my safety. She was extremely cordial and professional. It was my first time to Fairbanks and she MADE my day. I love National. I have been a customer since 2004.

  Brian Evans
9 years ago
Rented a car on 4/27/14. Car was clean and in excellent shape. Had no problems during the rental. Associates were very attentive to my needs, and thanked me for my business. Very fast check in and out. Very enjoyable experience...

  Brian Berend
7 years ago
We arrived very late after our flight and I was greeted by the Vey Cheerful counter person and was on my way with a great car in less than 15 minutes. Returning the car was also a breeze. Job well done Nation.

  Kyle Kopczyk
7 years ago
Fairbanks is cold in December. The car was already warmed up when I arrived and a plug in for the block heater was also available. Very helpful and much appreciated. Those small items made the rental experience that much better.

  Kent Taylor
3 years ago
Great service behind the counter. Availability of vehicles has never been a problem and most times an upgrade is offered at no charge. Winter time driving is always a challenge so request an all-wheel drive when available.

  Lindsay Lewin
6 years ago
We had a great experience even when there was a computer error that oversold their cars. They found us a vehicle within 12 hours and gave us an upgrade. The staff was really nice and went out of their way to provide good service.

  CCA LYNC
7 years ago
As Emerald Executive Elite members, it was my worst experience! Besides I got a dirty vehicle, I wasn't allowed to change vehicle because they "locked the keys" an hour before closing. They won't pre-arrange to change vehicle because I have to call first the next morning. I'm already in front of the counter and they can't do that for me. Terrible and worst rental service I have ever experienced with National.

  Lori Studinski
9 years ago
I rent frequently, twice a month or more, always have the best service. I use Emerald Club online to reserve and the front desk usually has my paperwork and keys ready without a wait. I also get an occassional upgrade. Really appreciate the quick professional staff.

  Joshua Cooper
5 years ago
The rental process could have been easier. The pickup took a little long. The process of notifying the company of damage should be automated for those with the app and an account . The car was clean and in good shape.

  Jesse Venable
6 years ago
National's service was friendly and efficient. They whole process took only a few minutes. There was no long list of annoying questions since the Emerald Club had all of my preferences already. National uses my repeat business to provide maximum convenience.