Hertz Car Rental - Fairbanks International Airport

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Naomi Drake
2 weeks ago
Hertz/Dollar/Thrifty rental in Fairbanks had such great customer service. The lady I talked to was so knowledgeable with her work, and also helped with recommendations for the area and how to return the car at my easiest convince. I ll definitely be using them again!

  I H
3 months ago
Wish I could put zero stars. Absolutely horrible, wasted my time, took over 3-5 days for the refund. Lowe s to me on the phone then was incredibly disrespectful when I arrived in person. Don t spend your money here, they do not care about their customers.

  Heather M. Kirton
7 months ago
RENTERS BEWARE!!! I had a reservation at Fairbanks International Airport. Due to a delayed flight today, I called hertz and modified my pick up time. I had confirmation on my Hertz app and on an email from Hertz with my new pick up time. Upon arrival, the hertz counter had a sign directing me to the Thrifty/Dollar counter. The women at the counter checked a printed list, and informed me that I did no longer had a reservation because I didn't call the airport counter directly (I have always used my Hertz app or called Hertz directly in the past). She refused to even look at my app or my updated email confirmation and told me she couldn't help me. I am a Gold member and rent exclusively through Hertz, and have NEVER experienced anything like this. When I tried to explain she just kept saying, "You are not listening to me" and that I needed to move away from her counter. It was midnight and I had meetings in the morning. So I really needed a rental car, and when I tried to explain this again, she asked me if I wanted her to call the airport police! I was not rude, loud or or unkind in anyway, I simply asked her to help and she refused to help me. I was literally shocked at how she handled the situation. I had a confirmed reservation. and I really do believe she was just looking at a printed list that was simply not updated. None the less, I had to leave the airport without my rental car and wait for a cab at midnight. I'm currently in my hotel room and still shocked at how rude and uncaring this employee was with me.

  Keneth C (knethc)
a year ago
Amazingly disappointed and unprofessional due to handled by dollar and thrift individual businessIf someone expect upgrade or having status from Hertz this place will ask you for pay and hook up with unsafe initial rental car that makes pay more (especially wear glasses old lady front desk reception there).On winter season Mid november mostly frozen road she will rent front drive summer tire Midsize Malibu or similar even She had 10 more a wheel drive Camry on rental car parking yard.Highly Recommend Enterprise rental carMaggie will give you Special:)Find Meggie with her mate

  Tammy Munsee
2 years ago
My sister and I rented a car from this location. Never in a million years would I have expected to have to check the tires. When I noticed the rear tires were bald we were already on the road. We were traveling in a remote area for hundreds of miles. Every time we got in the car I said a prayer. The windshield wipers were also in need of replacement. When we returned the car my sister called to let them know about the tires. The attitude was one of we do not care. I will be hard pressed to use Hertz Rent A Car in the future. If you choose to rent a car from them I highly suggest checking the tires before you get on the road.

  Ish-shah Tello
3 years ago
Save yourself the headache and go somewhere else. I reserved a truck and received another car. I called Expedia to get a refund difference and was givin the run around. Finally got a hold of Hertz and was told they can't give me a refund difference because its their policy. Was offered a coupon that only last for 6 months. Never had an issue with other car services. Never will I give my business to Hertz.

  Lika Mindiashvili
3 years ago
Please don t rent a car from them!!!This company is horrible. They gave us Summer tires in the middle of the winter. We had an accident and when we call them and to ask for help, they made us wait around and hour for them to respond a call. During phone call nobody asked if we were ok and made us to freeze on a road for one more extra hour while waiting for tow truck.After all this straggles company promised to provide replacement car, but customer service representative at the airport was extremely rude and careless toward our situation and she refused to provide a car with this words: I m in charge and I m not gonna provide a car .

  Jeffrey K. Kunz
6 years ago
Wonderful experience with Hertz at the Fairbanks Airport. At 2:30 PM (arrival) and at Midnight (departure), the nicely groomed Hertz assistant was professional, efficient, friendly and helpful. Car was in top shape. Perfect experience! (Excellent price performance based on my long-standing rate.)

  S H
2 years ago
My only sadness is that I can t give it zero stars. This Hertz location isn t even operational right now, they sub contract out through a different car company or something. Needless to say.... I got charged twice for the same vehicle, which wasn t even the vehicle I had booked. Then, good f*n luck calling their customer service. You ll wait 30 minutes minimum and then the person doesn t speak English and will give you the run around. Absolute nightmare. Run far away.

  Dan Huang
6 years ago
Don't rent cars at Fairbanks Hertz! They overbook their cars and don't care about the customers at all!I booked a standard SUV and got a confirmation letter after paying the reservation fee. However, when trying to pick up the car, a female stuff told me and my wife that she doesn't have any car for us. She took us to another rental company (AVIS), which wanted to charge us additional $500. We asked that Hertz female stuff for help, but obviously she didn't want to help at all. She just kept saying"I don't have any car, I can't do anything"!Are you serious Hertz? Is this how you treat your customers?! You overbook your cars and want your customers to take the lose by themselves? I spent 3 hours on getting another car, and lost my first day at Fairbanks! Hertz, your mistake ruins my trip, and you don't want to take any responsibility? Good job!I've been a Hertz membership since 2013, and Hertz was always my first choice for business/personal travels, but now I have to say "Goodbye Hertz! I will never been your customer!"

  Wendy Lamb
7 years ago
I travel a lot and some places are not the easiest driving conditions. Hertz has always provided me with a great and safe vehicle. The staff at Hertz is always pleasant and eager to satisfy the customer. I won't rent for any other company. There are many benefit of being a Gold Card member so if you are not a member I urge you to apply, its free and benefits you as the customer.Thank you Hertz for always being #1 in customer service!

  Jeff Engel
3 years ago
I got to the counter here at 1:30am 12/19 on the dot (I called earlier in the evening to confirm if I had to make arrangements elsewhere) which is the exact time they close and they turned me away. I understand how late that is and it's not fun when you've been working all day for someone to show up so late after a flight, but for an employee to still be behind the counter wrapping things up and to look me in the eye and tell me you are closed for the night and let me figure out how I can get around that late in a new area like Alaska is pretty unbelievable. I can't imagine, no matter how tired or how long I've been working or what job, to simply leave a customer stranded in a new state they've just flown to with a reservation and just not care. I would feel absolutely terrible if I did something like that and I couldn't sleep knowing it. Unreal experience and the worst service I've ever received from any Hertz location. Terrible.The employee that helped me later in the morning was a big help and I appreciated that very much. I still can't bring myself to add a star though after the previously night.

  Levi Brendle
5 years ago
The Hertz car rental company was a huge help to my wife and I while her car was in the shop. They worked well with our insurance and provided us with a clean and well maintained vehicle to get around in while it was getting repaired. They even scheduled a vehicle to take us to the shop after we had returned the rental. I would highly recommend Hertz to anybody needing a rental car.

  Matt Kawood
3 years ago
***DO NOT RENT FROM HERE IF YOU VALUE YOUR LIFE*** Plain and simple. Hertz Fairbanks gives out cars with NO SNOW TIRES in the middle of winter. Visitors have gotten stuck even on the smallest incline of a plowed road because the tires are so bad. This company is absolutely negligent and should NOT be in operation. Fairbanks has slick roads for 9 months of the year, but this agency would rather save a few bucks than give visitors what they need to drive on these roads. Shame on them.

  Indu Das
2 years ago
Hertz cars rented by either a Hertz or Dollar or Thrifty location (all are owned by Hertz now and is run by a dishonest licensee at this location) at fairbanks, Alaska is a total rip off.Deceitful business practices, unscrupulous hidden fees.They don't' provide details or evidence eg picture of a dirty car for justifying a $111 cleaning fee. Who washes a rental car anyways.Calling to corporate falls on a deaf ears.Avoid them at all cost.You might have a better luck with @budget or @enterprise next door

  Mark Astudillo
7 years ago
Small but efficient and professional staff. Counter is open late so those arriving in the wee hours of the morning can still get the customer service when needed. Cars a short distance from the terminal and easy to locate- spaces are clearly marked with rental company and spot number. Like everything in Alaska during the summer season, rates are high. Over all great experience!

  Elisha Fletcher
3 years ago
I will never never never use Hertz again. We visited Alaska for the first time, which the check in lady could see with our Louisiana drivers license. We were stuck several times in the snow due to NOT having snow tires. How do u rent a car to someone in November in ALASKA without snow tires? We didnt know we were suppose to have snow tires because it doesnt snow where we live. Several nice local people pushed us out but this really put us in danger of our lives. We were skidding because our seasonal tires would not grip the snow. I could definitly sue this company for not taking in consideration our safety. Several locals that helped us said we didnt have snow tires on the car. I even called the front desk asking them to bring us a car with snow tires because we couldnt move at all and she literally stated their cars have seasonal tires and that i would need to call a number to help pull us out. Which she didnt know if it would be free or not. This should be illegal to put highway tires on a car that needs snow tires for the winter. We could have went off the highway easily and died.

  Matthew Emerson
4 years ago
You may think when you are renting a car in the middle of Alaska in the middle of winter that there would be some consideration for that. Not Hertz Fairbanks. While checking in was easy, there was ZERO information given to us about winter driving (-20F on arrival), nothing about why there was an extension cord in the car or when to use it, the passenger side wiper was encased in a block of ice the size of a gold bar, and not even winter tires just all-season tires on a 2WD FWD car.A day later we went back to ask if there was an AWD vehicle available and the girl at the counter just looked at me and said "no". No attempt to find when one would become available, no other help, just a "no".The lady when returning our car was nice and the car itself was ok but I would expect more from a car rental company renting in extreme temperatures to educate its customers and to at least provide snow tires on a 2WD passenger car. I'd even been more happy if they had up-sold me to a AWD car.

  Ted Flory
7 years ago
The young women at the check-out counter were friendly and efficient. However there was a bit of confusion when we picked up our car. It turns out they had upgraded us to a Chevy Impala, but didn't tell us. Our rental folio still had Toyota Yaris written on it, so it was confusing when we went to the designated slip and found a different car. I had to walk back inside to clarify. While we were delighted with the free upgrade, the way it was handled was confusing and caused us a small delay.

  Yuezhou Wang
2 years ago
This Hertz location seems to reopen, at least through Thrifty. When we arrived, we got the car immediately and that was the car we reserved back in April. The service was quite nice considering the current rental shortage.

  John Doe
2 years ago
Watch out for this outfit. They charged me for extra 2 hrs by altering the checkout time to read two hours earlier than actual checkout time. Hard to say if it's a computer glitch or plain fraud. Whatever the case, they did not want to work it out even when I provided bank records for that transaction with exact time stamp when the credit card was used. Rent a car elsewhere.

  Isaac Rachlin
5 years ago
Great customer service. Always greet with a smile upon arrival. Have always gone above and beyond to make sure they can provide everything needed for their customer.Last rental I forgot an item in the vehicle and they gladly made all the arrangements for return. Thank you.

  Brandon Cuaresma
4 years ago
Horrible customer service. No communication with the customers. Never an apology for issues. Half the time I have to wait for a vehicle to be cleaned even when I book 1-2 months in advanced. My job requires I use them otherwise I d rather use anyone else in Fairbanks.

  Anil Varshney
7 years ago
The HERTZ staff at the Fairbanks airport location is very helpful. Ms Sherrie Dow is an exceptional worker. She went out of way to help me. It is a pleasure to do business with people like her.

  Charles Willoughby
7 years ago
Great rental with Hertz in Fairbanks, Alaska. I received great service at the counter for pick up and drop off. The charges were the same as quoted. Thank you Hertz.

  Amber Beach
4 years ago
Just got home to Fairbanks from a major surgery and was wheeled by AK air agents to baggage claim. My ride wasn t there yet, this angle of a person Dana. Walks right over to me from Hertz waits with me helps me with my bags and proceeds to help my dad get me to the car. I had no reservation but that employee Dana has a heart of gold.

  R
a year ago
Disappointing staff at the hertz airport counter. They should have someone with people skills that know how to treat people with respect

  Gordon Lee
7 years ago
Small front desk but amzing and fast service. No tricks and staffs are helpful. This is my best Hertz rental car experience

  Jon Brines
3 years ago
The best rental car company. Which is saying a lot considering all rental car companies customer service standards are so low.

  Greg Massey
7 years ago
Flight delayed by 20 minutes so it arrived a bit after 1am. Staff had left leaving many passengers stranded.