L and M Motors Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Robert Stoddard
6 months ago
Excellent customer service and honest, skillful work. Christine at the front desk is knowledgeable about cars and friendly. Jessie, one of the mechanics, is outstanding. I trust L&M and know my car is in good hands, whether it's a routine oil change or engine issues after a road trip on the Dalton Highway.

  Brian Block
2 years ago
L&M has been a great go to for all vehicle repairs, upkeep and general maintenance. Their staff answers the phone in short order, works with you on your specific situation and timeline. If you're looking for a repair/maintenance shop that doesn't have a drop of oil on the floor-not for you; but if you're someone that knows what mechanics do, and appreciate straight forward feedback on the state of your vehicle and realistic outlines/timelines of what it is going to take to get it to the ideal point you've outlined-(AC is important....or not)- they listen, communicate and make it happen. They respect/support Military-(ask about the discount)- and are close to the airport-( for any number of conveniences). It's my AK go to for the vehicle that lives there! After 3 other tries years ago, they're my go to. Only wish I'd found them sooner!!

  Jeannie Boniface
8 months ago
The best part for me of using L and M Motors is always their dedication to great customer service.This time around I had a windshield wiper issue - not only did they give me suggestions for things I could try at home to attempt to fix it - sometimes it's as simple as tightening a couple of bolts - they got me in pretty quickly to do the repair, diagnosed it and had it done in a few hours.Since I didn't have a ride or anything to do with my day, I simply hung out in their lobby with a book and my phone - I was checked on regularly to make sure I was doing good, given updates regularly on where things were at, and will be back for the next thing I need done.Always a great experience!

  George Makris
3 weeks ago
They are rip off they charge you money for problems that don't even exist don't never take your car there to have it diagnosed cuz they're going to give you the wrong diagnosis to charge you $165 for giving you bogus information the owner of L&M Motors is a pirate and the mechanics are incompetent

  Richard Hofacker, Jr.
5 months ago
Great customer service, very helpful and knowledgeable.Also, quick and complete service. I had the brakes replaced and an oil and lube.Services: Auto brake repair, Brakes, Auto brake replacement, Oil changeServices: Auto brake repair, Brakes, Auto brake replacement, Oil change

  James Palembas
a year ago
Mike was extremely helpful. His team made an extra effort driving the car around to find a complicated intermittent problem. Mike drove with me after his team examined the vehicle to ensure the fix. Great customer service by his team. Highly recommended.

  Don Hamm
a year ago
So an update. The crankshaft position sensor that they installed lasted a grand total of six months on the road, IT FELL OUT WHEN I WAS DRIVING BECAUSE THEY DID NOT TIGHTEN IT PROPERLY. I have since moved out of state. If you want to have to come back 3x and then pay to get work re-done 6mo later for simple repairs that they can't seem to do right... like at all...this is your place. Stay away.I took my vehicle in for a tune up, to include swapping my winter tires to summer, belt replacements, oil change, crankshaft position sensor replacement, coolant flush, valve cover gasket, and transmission fluid flush/filter change. $1200+ dollars of work in total. Scheduling an appointment and dropping off my vehicle was simple and easy. The requested work was done within one day and I picked up my vehicle. As I am driving the ten miles home, it becomes apparent there is a noticeable vibration in the steering wheel. I return the car to the shop and all four tires are rebalanced. The owner was apologetic and informed me that the tech had forgotten to calibrate the balancing machine this morning. I drive my vehicle home and everything is fine. The next day, I noticed a squeak from one of the belts. This was an issue that I listed to please get fixed. I bring the car back and one of the techs tells me the belt is bad and that I need to bring it back in a few days because they need to order a belt. I bring it back a few days later and speak with the owner who tells me that the belt is actually on hand, and that the techs forgot to change one of the belts as there are multiple. The forgotten belt was changed and the squeak went away. The owner Mike is attentive and a very nice guy who cares about his customers. However, I just can not recommend this shop after having to take my vehicle back three separate times to redo work that should have been done correctly the first time like I had paid for.Services: Tires, General repairs & maintenance, Auto engine diagnostic, Auto maintenance, Oil change

  Cy Lalumia
7 months ago
Highly recommend for a fast and easy experience. Took my Jeep in the morning and had it back by lunch with a replaced radiator & no more leaks.

  LaTrell Weeden
8 months ago
Honestly I was so stressed when my starter had went out I called the shop and Christine got me in literally a few days later the replaced it same day and made the process super smooth, I highly recommend this shop if you have ANY mechanical issues. Crazy enough I had shops refuse my car because it was manual transmission and other shops tried to charge $400 more dollars then what the repair was worth I just wanna say thank you to L and M motors amazing auto shopServices: General repairs & maintenance, Electrical, Auto engine diagnostic

  Mcdonalds Drive Thru
4 months ago
Great, quick, and professional. Recommend using them with your car issues.

  Tanya Constantino
4 years ago
L & M Motors has come to our aid more than once for our vehicle and we are so blessed to have found a place we can trust to take our car to. The mechanics are great! They diagnose the problems and inform you right away and then let you make the decisions on what you want to do. Christine at the front desk is super nice and helpful too. She immediately arranged a tow for us the minute we called for help. If you want a place to take your car or truck for repairs, that is honest, trustworthy and has great customer service, then I suggest L & M Motors. They have our business for sure.

  Xavier Rericha
5 years ago
Initial appointment Customer service was decent to good. Professional workmanship and standing behind their work, AFTER you ve paid? THAT is a negative. I brought my vehicle in to get it checked out and have the heat looked at, I was told I needed a new radiator and heater core. I was quoted nearly $600 for the repair, they did the job, charged me $1k, they apparently had unforeseen difficulties , then the heat still didn t work. I asked them about it and they spun me some BS story about I ll have to spend another $3-400 just so they could continue looking at it, and that my vacuum hoses probably need replacement...seriously??? They were RIGHT NEXT TO THEM WHEN THEY DID THE RADIATOR AND HEATER CORE.Then I took my work vehicle in to have the headlight changed, as well as part of the wires (they were corroded near the contacts), when I reviewed what they did, they put barrel connectors to connect the wires together but didn t use anything to protect the contacts from the weather (heat shrink? Anyone?).It s been a while now and I refuse to go back for any personal vehicle needs, I decided against leaving a review, but they keep sending me a request for one.SOOOOO, here it is!!I probably have over 2 dozen of those emails in my trash bin.Point blank, I don t recommend this company and I m sick of the emails asking for a review.

  Larry Petty
4 years ago
Made an appointment a week ago, however, due to sickness, I cancelled my appointment. Mike and his mechanical team does great work. If, you do have problems with your vehicle, they will find the problem and the prices are reasonable. He is always busy, so you much call for a reservation. He will not let you down and his work is guaranteed. Again, he is one of the best mechanical ships in Anchorage.

  Todd McFarland
4 years ago
My wife took her vehicle in for an inspection to be sure it was safe to drive prior to being able to get it in for service. (Possible break or drum issue).One of their crew members pulled the tire, inspected the break and drum. All appeared fine.He asked to test drive the vehicle to better understand the issue.He came back. Put it in reverse and dislodged a very small rock which was responsible for the terrible grinding noise.My wife was sent on her way after 40 minutes of Inspection Thanks L&M crew and staff.I will gladly be back for for future vehicle service.Thank you !

  Carson Baldiviez
5 months ago
Great customer service! Was able to help me out in a pinch.Service: General repairs & maintenanceService: General repairs & maintenance

  Margaret Phillips
9 years ago
We've had work done twice by L & M Motors and have been very pleased both times. The first time we were amazed at how much tighter the car felt, and all grinding and shimmying were gone. The second time we were given a quote and when the cost of labor turned out to be considerably more than the original quote, Mike stuck to that original quote and did not charge us more. We have found them to be very easy to work with, honest and on time. We will definitely continue to go there.

  aharon sherrill
5 years ago
Thursday evening had a car that would not start and i suspected it was a battery issue. Called L&M first thing friday morning and they were able to squeeze me in that morning, test the battery, detect the issue, replace the battery clean the terminals all in time for me to make my 11am appointment. Highly recommend. Efficient, thorough and fair price

  VanLifeAk
3 years ago
My rear drum brake was cracked and to be fair they were able to fix it but I was quoted $200 less of what they charged me when I came to pick my vehicle up, there was nothing different from the time I was quoted either. They charged me extra for brake seals which is something they knew they would have to do when I was quoted the first time. they told me my vehicle would be done 3 seperate dates and was not done, then I asked for the 3rd time when my vehicle would be done and they just flat out told me they didnt know. It's been 11 days now so far I haven't had any problems with my brakes.

  Trish Sanders
6 years ago
We made an appointment and took our jeep in for a total inspection. We had just bought the jeep and it's old (1998) but we wanted to know what we were looking at having to fix in the near future. My boyfriend did some research and found that L&M specializes in working on jeeps. When he talked to the person on the phone about the appointment, he told them what we knew and about sounds that we were hearing. We took the jeep in and they had it for the whole day...don't know how long they actually looked at it. When we got it back the estimate they gave us was for rebuilding both our front and rear differentials. Basically the only thing it seems they "looked" at was what we said we thought had problems. There was no mention of anything else in the vehicle that they even looked at. When my boyfriend called to ask about this, the mechanic said he didn't see anything catastrophic. That sounds like a blanket statement to cover up the fact that they didn't even look at anything else. We paid $105 for an inspection that by all accounts we didn't even receive. We have now taken the jeep to another garage and as far as it is now, the things that L&M said were wrong may be what needs to be fixed but it may be something else entirely. I believe that they just sent us out with an estimate that would benefit them ($2500 worth) and that was that. We won't recommend this place or ever go there again. For a place that supposedly specializes in jeeps, they don't seem to care much.

  John Steinbeck
11 years ago
I've been taking my 1987 BMW 6-series coupe there for some time, and am impressed with how well they can work on this rare (in Alaska) car. The only issue they couldn't fix was a complicated transmission problem (which even a tranny shop took three months to fix).The owner, Mike, is very down to earth and honest. The front office manager Wendy is very friendly, and both of them are responsive to your phone calls. They're often very busy, however, so a quick repair doesn't happen. That's the only thing I don't like.But if you're looking for a good car repair business that does a good job fixing cars of all types, you can't go wrong with L&M.

  kaleb (Mocheatus)
7 years ago
These guys have been helping me out for about 2 years now. Always friendly, trustworthy, even helped me recover a fob a dropped in the lot a while back. Service is always fast and they are always willing to help you out with your car problems. Highly recommended for auto problems.

  Savana Hartley
3 years ago
This shop is amazing. They were so kind and lovely to work with, got my car in and done faster then expected. Kendall Ford was going to charge me triple the amount. So grateful for L and M motors!Service: Engine repairService: Engine repair

  Marcela
2 years ago
I love using L&M Motors. I find their prices affordable and their service reliable. I interviewed about 8 mechanic shops in my area, and I chose L&M Motors to help me with my Volvos.Services: General repairs & maintenance, Auto engine diagnostic, BrakesServices: General repairs & maintenance, Auto engine diagnostic, Brakes

  Sooper Bonbon
11 years ago
My car died on me on the highway one Saturday, so I didn't make an appointment. I understand that without an appointment it could be a few days, maybe over a week. I've called several times about an update on when/if they can see my car. It's been over 2 1/2 weeks, and still no follow up/return call about my car. 1 week has passed since they said they were going to look at it that day. Still no call or repair done.I wasn't asking for much after waiting well over 2 weeks, just a freaking return call. That's it, they can't even do that.My car has a coolant leak, which if memory serves correctly, is what they repaired last time.

  Nick Steffl
7 years ago
They might take a bit longer than expected the day you bring your car in, but these guys do a great job and Christine at the front desk is super sweet and helpful. Ive brought my car in twice now and they've always been helpful.

  brian gehring
9 years ago
Very bad quality work, poor customer service, expensive - my Tacoma got worse after each visit.1.) 1400 dollars of work for regular maintenance seemed high... should have been a clue. Oil leak was not fixed but the alignment was so bad I lost 2-3mpg until I could take it back in2.) After charging me more to fix the bad alignment that I didnt have before bringing the truck in, I attempted to leave but the battery was dead (I could play music for hours and start it up cold before, now it wouldnt hold a charge at all.3.) I refused to leave the truck there for fear of more damage "assessing" my electrical system - who tries to charge you more money for "assessment" before just trying a new battery (got one at costco and all good since)?!?Who returns a car to a customer WORSE than when it arrived? No excuse for that.

  Andrew Shepler
7 years ago
Friendly, down to earth, honest car repair.I brought two of our family vehicles in last week for oil change and tire rotations. Unlike some places, these folks didn't try to sell unnecessary services. When we have car issues in the future, they will be getting our business.

  Dezarai Merculief
3 years ago
They have great mechanics who work hard and get the job done in a fast and affordable way. They have great communication with vehicle owners. Keeps you updated on changes or status of your vehicle.

  DMQ UNLIMITED
5 years ago
Just called for a free estimate and their office said that would be a diagnostic. The woman I spoke to just kept repeating "that's $105 per hour". I even specifically asked simply, can you give me a free estimate on anything? The woman follows up my question, with a question "what's wrong with your car?" If I could give 0 star, that would be my review for wasting my time.

  Clarence Markley
8 years ago
L&M timeliness is horrible. Called on a Monday to make an appointment for Thursday for a squealing engine noise. They looked at it late Friday afternoon, and said it might be the alternator. Of course they are closed on weekends. Monday mid-morning, confirmed it's the alternator and will cost $750 with 4 hours of labor. Here it is Monday night, and it's "supposed" to be ready Tuesday. If this was our primary car, I'd be livid at this point rather than very disappointed.