Turner Auto & Body Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Katrina McGrady
2 years ago
My car broke down on Sunday. I put it in the shop on Monday afternoon and it was ready by Wednesday afternoon. The work was reasonably priced and my car runs again. Everyone here was nice and answered all of my questions with patience. If my car has any other issues, I would definitely take it here to be fixed again. **Note: I have noticed some people get upset with the fee for a diagnostic or complain that the work took too long or was too expensive on Google or social media. First, the diagnostic here was cheaper than the local dealership. This is a business where someone with a skill earns their livelihood. You should expect to pay them accordingly. Also, with the backlog of parts due to the pandemic, I was shocked that my parts came so quickly. If you want to spend less, do the work yourself. If you don't know how to do the work, then stop complaining when someone who is an expert in the field fixes your vehicle and asks you to pay them for their work.

  Matthew Vought
3 years ago
My family and I have been taking our vehicles here for over 35 years, and have always received excellent service and competitive pricing. My brother took his car to a dealership when his car "broke down" in another town and was told that his engine was blown and needed replaced (about $2,500 estimate), so of course we towed the car over an hour & a half to Turner's. The team there let us know it was only vapor-locked, and the "repair" was $30. They also showed us how to fix the problem (for free) if it ever happened again! Their integrity is outstanding and I wouldn't take my vehicles anywhere else. Thank you, Turner Automotive!Service: Electrical

  brett davis
a year ago
I personally haven't dealt with them much myself. But they have a prestige name and as I'm dealing presently with a electrical issue and I'm at a dead end. Mr. Turner informed me unfortunately he could help me at this present time with my issue ( and I 100 understand his reasoning) . Mr. Turner took time out of his buisy morning to help me with knowledge as best he could. He got my respect for taking time to explain some technical questions to me! Thanks Phil TurnerI highly recommend Him !

  Chris Reeves
7 years ago
Turner Auto is handling an insurance claim for my 2011BMW 335d. So far the service has been top notch. They have been friendly and helpful each step of the way. I don't usually write up reviews but these guys have been great. I highly recommend them. I'll update once the repairs are complete but based on my experience so far I expect nothing but the best from them.

  James Mcewen
3 years ago
Poor excuse for a business! So unprofessional! I witnessed this place just cuss out an 84 year old man over his car, and refused to give him his keys unless he paid $150 for absolutely nothing! His car was sitting there for 6weeks and no one called him or fixed a thing on his car! I ll never use this place. So disrespectful to the elderly! BS customer service. Owner is an entitled bully and woman at the desk was rude as hell.

  Gene Cook
4 years ago
Ive had all my mechanic work done by Brian and his crew since i was a teenager. If ya want it done professionally and right the first time...this is the place. Ive never not been satisfied with the quality work they do here.

  Megan Hopson
6 years ago
If you want your vehicle in worse condition then when you dropped it off, take it here. They screwed my brother over and caused more damage to his vehicle. They then tried to claim the part the mechanic broke, AT THEIR SHOP, was damaged by another shop. Funny, since the vehicle hadn't been to any other shops prior to going to Turner Auto & Body Inc. After causing the additional damage, they then proceeded to call my brother to come pick up his vehicle. Upon driving said vehicle it was extremely apparent that there was something wrong. Turner Auto & Body Inc. not only damaged the vehicle but they RECKLESSLY ENDANGERED my brother and all other drivers on the road. Their website says, "To show our complete confidence in our work we guarantee you will be 100% satisfied with the repairs to your vehicle." What a joke that is! This shop should be put out of business. They are a pathetic excuse for an auto body shop, and they very clearly lack the skills necessary to provide quality maintenance.

  Brett Armstrong
7 years ago
My wife's car died on her. It took them 4 business days just to check it and they never called when it was ready. We were from out of town and had to pay hundreds for a rental in the mean time. Turns out it was just the battery. Dont use these guys unless you enjoy waiting as they seem to not understand customer service.

  steven thomas
2 years ago
Worst excuse for a mechanic shop. They charge a diagnosis fee if they look at vehicle then change you a extremely high price to fix it. They screw you ether way. I ll walk before I let them touch any of my cars again!Service: Steering & suspension repairService: Steering & suspension repair

  Gregory and Patricia Bailey
4 years ago
I am able to talk directly to the owner/mechanic about future plans to keep my truck up and running. I feel safe to drive my truck to any city or state with confidence.

  brian wilbanks
2 years ago
Brian and team are the best at making the correct diagnosis, and affordable when repairing. Even with foreign luxury and sports cars!

  Faye Bradford
a year ago
Honest, reliable and doesn't waste time making repairs to your vehicle

  Beverly Hughes
5 years ago
Excellent service!! Brian is the best hands down.

  Ed Impson
4 years ago
Rate 4.9. Why: pleasant, on time, professional, price was reasonable, takes time to talk with you.

  Shawn Cordner
5 years ago
The best place on Sylacauga to get your car worked on. They don't over charge and don't do work that's not needed.

  Michelle Hollis
4 years ago
Replacement parts left in car, broke piece of interior trim and claimed it was already broken.

  Timothy Lambert
5 years ago
If you want to take a 120 and throw it out the window that's the place to go because they want do what you want

  nicole Wood
5 years ago
Great place to get vehicle fixed best in town

  Leshia Russell
5 years ago
Ask about getting window fixed would roll up cost was to high

  Bethany Thomas
2 years ago
Terrible customer service. I do not recommend this business.

  Mike Wilson
2 years ago
Always helpful and great people

  Karey Norris
3 years ago
Vert rude lady answers the phone