Tiger Transmission and Autocare

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  M Stahl
a month ago
Had a car towed here after Walmart drained transmission fluid when they were supposed to just change the oil. Everyone I talked to was helpful and answered all my questions. The shop is very busy, but they never acted like they didn't have time to help. Thank you for taking care of us!

  Kenneth Stanley
2 weeks ago
Wanted to check/top off transmission fluid on 2003 Ford with no dipstick. They put on lift and performed this service for free. This was my 2nd great service experience with Tiger Transmission.

  Corbin Piper
2 months ago
This place is the best, my transmission had blown, and i took it here and got it fixed quickly, they are super friendly and nice, and Mrs.Kim is amazing!!!

  Avis Yarbrough
6 months ago
My rating on them is really zero stars. I don t know how they treat there locals but they treated my as if I didn t matter or my vehicle. Was recommended by who I will not say but a local for transmission service since they specialize in I thought. They got my car on 08/07/23 and I had to get the police involved to get my vehicle on 09/29/23. That s 30 days and 3 weeks. I had to file a civil customer complaint with the State of Alabama Attorney General s Office as well. I drove from Florida to take care of my parents but my license plates are TX. So they know I was from out of town and they took advantage of that. Between that time there was very little communication from them. They called me twice in August with me initiating the call. I was back in Florida. One call on Sept 1 with no pertinent info. I came back on 9-14 and showed up and said I want my car. Josh the manager came out no apology just mumbles something and said it will be done at the end of the day and walked away. That s when I called the police. They have no integrity and the police saw the workers attitude and so did the tow guy. Which he, Jac was very helpful from Tiger Towing. Maybe it was my model they we re having a time with but if you re have issues at least communicate so that I could make a decision as to complete the job. Now all I got is a taken out transmission and parts. Out of towners BEWARE Service: Transmission

  Alex the Creator
11 months ago
Fantastic place! They just put a new transmission in my mustang and it works great! Totally recommend them. It took a while but that's only because they put more care and dedication into fixing it than anyone else. Reasonable prices, and very lovely friendly people too. I would use their services again.

  Ashley Hill
8 months ago
They are in the process of working on my car, and I have no doubt they will do a great job! Being a single mother of 3 my car is definitely my source of movement. I'm trusting them to get me right. Very very professional service great company and great staff!Service: TransmissionService: Transmission

  Craig Blancett
a month ago
Got my truck in fast got transmission built fast highly recommend. Friendly as well

  Jay Hoytt
6 months ago
This place is very unprofessional, no integrity and no class. My Sister had to call the police to try to get her car after they since August resulting in no repair and no communication. Josh the so-called owner and staff is very low class.

  Crystal Turner
2 years ago
We had them to put a new transmission in my daughter's car. They said it would be finished in a week, but it was about a month, or a little over. When we got the car back, it was smoking & leaking. Additionally, one of our brand new headlamps looked old, air & dash gouges weren't working either. They said that wasn't their problem, but it was fine when it went in the shop. They towed the car back to their shop to fix leak. They said they fixed the leak, but it needed a cv axle & we owed 250. We had already paid them 3,400. They gave us 30 days to pay. As soon as we got car back, smoking & leaking again. They said it needed to be put in a new case. Got it back,smoking & leaking again. They said they fixed it again & it needed a power steering line. Got car back, smoking & leaking again. They said it was finally fixed, but same thing AGAIN. We got the car back, smoking & leaking AGAIN. They have had the car in their shop for 3 months, while my daughter has only been able to drive it home after she gets it from them, and park it. I told Josh I felt like we should be able to take it to another shop & they pay the bill because obviously they couldn't fix it, or we should get a refund. He said we still owed him the 250. I said you haven't fixed the car & we already paid 3,400, so I'm not paying anything else. My daughter was promised they would be finished in a week & here it is over 3 months without a drivable car. My daughter could only get a ride to work for about 2 weeks, so she lost her job. This has been a nightmare. Now, Tiger Transmission won't answer the phone. They should make this right. They got their $. They were on vacation last week, but my daughter can't even drive to the grocery store. I see how they treat their customers. Thanks Tiger Transmission for a terrible job.Services: Transmission, Transmission repair

  Ronnie Pouncey
11 months ago
Good customer service great mechanics believe in doing the job right the first time around overall great place to take your vehicles they treat your vehicle like it was their own I would recommend this place to anybody

  Lee Ring
a year ago
These are good people and my car likes this place. Kim and Josh went above and beyond the call of duty to help me with my old Mercedes. They did what they said they would do, when they said that they would do it, and the price was very fair.I enjoyed doing business with this family-run business. They operate with integrity!!

  Scott Dudley
4 years ago
On a Saturday, they had me fixed within 30 minutes! Awesome guys and Mechanic shop and super nice who treat you very well!!On a Saturday of all times to have your 2016 Odyssey family have an issue with the good ole check engine light blinking. I called these guys, mainly because of all of the 5 star reviews and positive experience people had from visiting and they were the only ones open. I explained over the phone my issue (had the same issue a month before and dealt with another Auto shop in Opelika). I take to them and within 30 minutes they had it fixed. Super nice, explained exactly what the problem was and to top it off, they said, "Payment?? Don't worry about it! Take it easy!" How awesome was that!! I can't recommend these guys enough and have found the auto shop that I am committed to and will be taking my vehicle if it decides to have a bad day. Do not hesitate! Barry is the mechanic that found the issue (if not found, I could have spend alot of $$$ trying to throw money at parts and repairs of over $1000). I can't recommend that guy enough for his understanding of vehicles and knowledge of everyday auto mechanic work. Josh is a manager there and was super nice and told me not to worry about payment have to have a good day. You won't regret it.

  Robert Jones
a year ago
UPDATE: It's been over three years and still running strong.UPDATE: my car is fixed. The check engine and hybrid system malfunction lights kept coming on and we couldn't get them to go off. They sent a mechanic to my home to work on it. Then they sent the wrecker to my home to pick up the car. They really tried and even threw in a free full-synthetic oil change. I finally took it to the dealership and found out that only the dealership could properly calibrate and update the hybrid system. The dealership did a thorough check of the transmission and said that Tiger did a good job on it, but if you have a hybrid, only the dealership can do the programming.So in conclusion:1. They did a good job mechanically fixing the car.2. After I started dealing with John and Kim directly, the customer service aspect reached new heights.3. The issue from the day I picked it up was computer related, which they could legitimately do nothing about, but I feel like they should have known that or consulted with the manufacturer to figure out. They know now.Original Post:I write this as my car is still in their shop. My transmission went out on a Thursday while I was driving through the area. Friday they called for a quote of just under $4200, I told them to get started. The following Tuesday afternoon i called them to get a status update and they told me that the car would be ready later that afternoon or first thing in the morning. While on the phone they asked for payment. I declined and told them I would pay when the car was fixed. Wednesday, car still wasn't fixed, but they texted 3 times and called 5 times asking for payment. Thursday they called and texted and said the car would be ready Friday, but wanted payment over the phone. I went ahead and paid $2000 over the phone. Friday, I arrived, got the keys and paid in full. 11 miles later i had to call them and tell them to send the tow truck because the transmission went out. That was 12 days ago. I have called and texted them 2-3 times a day since and have never gotten a reply except on day 8 when i called from another number and they answered and told me that they were pulling the transmission out and starting over and would keep me updated. In the meantime, i have gone almost 3 weeks (tomorrow) without my car and had 1 communication with them since they got paid 12 days ago. I will update, if and when i ever hear from them again.

  Jeriah W.
5 years ago
Warning: do not take your vehicle here! This is a very sketchy place that cannot be trusted.First off, myself and three other mechanics I checked with do not believe Tiger Transmission even inspected the transmission of my vehicle, but instead just made up something that sounded legitimate to an auto repair layman like myself.Second, the man that was supposed to be in charge was nodding out and heavily intoxicated, hardly able to even walk. I had to tell him what we were doing multiple times and he was certainly not in the condition to be doing all real work whatsoever.Third, they told me an estimate would be free and towing would be all I owed if I decided not to get the repairs done there. When I decided not to and came to retrieve my car, they first tried to charge me $525 out of no where. There's a sign inside that says "5 days after services are completed, a 25$/day storage fee will apply" but in my case, no services were completed, and therefore the storage fee did not apply. They also will say nothing of this storage fee on the phone.Finally, the place over all is just very sketchy and I strongly believe nearly all the 5 star reviews are clearly illegitimate and deceptively fabricated order to offset the actual genuine reviews, which most are 1 star and describe experiences similar to mine.TL;DR Avoid this place, you will not have a good experience. Read the 1 star reviews because they are the only ones that tell the truth.

  T Fergs
5 years ago
I sincerely recommend the awesome folks at Tiger Transmission! I had a unique situation with needing an transmission repair for my SUV and has not saved for such a costly repair. John and the crew there were more than accommodating as it took WAAYY longer than expected to get the monies for the repair in their hands. They gave me the best pricing of all the quotes I got in the area and did not try to jack up pricing. Nor did the tag on storage fees when my truck had to be there longer than I anticipated. And even though I came for a transmission, they later found I had break issues and fixed that as well without charging extra labor. Definitely a first class company of integrity. And that major for a woman whose used to getting taken advantage of when it comes to auto repairs.

  Lucky Pit-man
3 years ago
Was on way back from a conference in Texas headed back to south Ga. when my truck just stopped going into gear completely, I googled transmission repair in my area and saw the reviews for Tiger Transmission, and all sounded positive so called and they came and towed my truck almost immediately. The owner was very professional and explained everything that needed to be done, and gave me what I found out later to be an outstanding price for all the quality work they did. Have not had a single issue since. So thank you to all the workers at Tiger transmission for getting me back home safe to my wife and kids.

  Heather Higgs
4 years ago
I got my explorer transmission replaced and the mechanics and staff did an above and beyond job to work with me on time and price. I know it can t be easy rebuilding a transmission, and there was a small issue after I picked it up. I called and they were so quick and kind to tell me to bring it in and they d figure it out no charge. They fixed me up and I haven t had any issues since! Their new manager Joey really knows how to work with people. Superb customer service.

  Josh Spach
5 years ago
Very helpful people. I am from out of state. The owner and one of his mechanics stayed and worked after hours on a Saturday to help me get home. He even let me borrow his personal car to run to the store. I was treated more than fair. I will be bringing my vehicle to this business in the future.I highly recommend bringing your car to this business.

  Truett dillingham
9 years ago
I had a truck break down on my way from Texas to Clemson SC. All pro said I needed the transmission replaced. They treated me well and fixed the truck. After 1 month the transmission went out again. I had to bring the truck back to them for them to honor the warranty (12 Hour drive). They then told me I needed a mother board and rebuilt the transmission again. After spending 4800 dollars for what should have cost 1500. I was on my way again. Then after only 4 months the transmission goes out again. When I called. I am told that they now have a new owner and I will have to bring this truck back to them again. Over all I would say this has been the worst experience in my 50 years of living dealing with any Mechanics. I would strongly, Strongly recommend you avoid this place like it has the Ebola virus inside. The new owners cannot be trusted to be honorable to their word.

  Janita Campbell
5 years ago
My experience with Tiger Transmission was wonderful! The communication was great and they gave me a detailed explanation of what went wrong and they even called to check on me after I got my truck back. The turn around time was commendable even though I procrastinated a little on allowing them to start the work. I was told the turnaround time was about 3 days and they delivered. John was a great help and very professional. I would definitely recommend them and will be using them for my 2nd car in the near future.

  Eric Darch (EOD)
9 years ago
Kevin, Nick, and the others went out of their way to accommodate my needs and to provide a pleasant experience. These guys were honest and straight forward and did what they said. My rebuilt transmission is running smooth as butter, and at a fraction of the cost as compared to the dealership. In addition, they provided me with a 3 year, unlimited mileage warranty, which shows they stand by their work. Will I return? Absolutely!

  Jasmine Lowery
5 years ago
These are some great people!!! Every time I have had any issues they were able to get my car fixed in no time. They are very friendly and very understanding. I have serval cars they have worked on and I have always been pleased. Not to mention they are very reasonable on prices.

  Brian Russell
a year ago
Don't take your vehicle to them they're shady My Mustang need a Transmission, I knew it was going cost a lot but I was okay with that. I wasn't in a hurry to get it back at the time. I call they had same excuse no help they will get to it soon. A couple months when by so, I when back to the shop they said they had to move it cause something else was wrong with it they said it going take some time to get the parts so a couple of months when by again the same excuse.Service: Transmission

  Brittany Stroud
4 years ago
Not satisfied at ALL. We took our vehicle in here thinking we possibly had an engine issue. If so this is an older car with a lot of miles and I had no desire to fix it. I was assured the engine was fine but we needed a thermostat and a new thermostat housing. $327 repair. We drove the car home maybe 10 miles and yes it was fine. Which to be clear the car never had issues until it was drove over 30 minutes because it didnt get hot on short distant trips. Then we drove the car 2 days later about 50 miles away and started having real issues. We were told to have it towed ($72) and they would figure it out. Turns out the head gaskets are bad. Well im no mechanic but start googling and multiple complaints of why I orginally took the car in are signs of bad gaskets. When i bring this up with the shop they are super defensive and since we made it home they are good on there end. I paid $327 for a car to last less than 40 hours and most of that it was parked in my driveway. The guy running the shop was very nice at first but isnt interested in why as a customer im upset. The proper test clearly werent done (like a pressure test) or this never would have happened. The car lot is coming to get it and we got a new car but beware because i truly feel ripped off and you will to. Personally ill be filing a formal complaint and disputing the charge.

  Michelle X.
4 years ago
I'm a huge "Google reviewer" and let me tell you all about this business/place. Carlos and the Tiger Transmission staff are AWESOME!! From doing my brakes to oil changes, their services are IMPECCABLE!! Friendly attitude and atmosphere and treats you like family! Always looking out and straight up! Thank you

  Autumn Reynolds
2 years ago
Worst experience with the mechanic that I've ever had. This place is a whole joke. I called the day before and they asked me to bring in my car at 9am for a diagnostic test and oil change, said they'd call me back in 3 hours and let me know the verdict. Waited 5.5 hours and never heard anything. Called them only to be told that they needed to take apart the transmission to look closer at the internal issue. I asked what computer code came back from the diagnostics and if the transmission fluid was full was asked if they could call back in 30 mins. Waited an hour and a half and called them since I hadn't heard anything. Was told no codes. I said ok just do oil change and when you get it up there check the transmission fluid level and then let me know what you think. Never heard back. Called them 30 mins before close and said I was headed there to get my car and they said to come on. Got there only to find my car never received an oil change or anything. No charge, but a waste of a day.

  Jennifer Barnes-Parks
6 years ago
The owners are absolutely amazing. Honest hard working people that i would even recommend my grandmother to. My vehicle was pronounced Dead on Arrival at the other place I took it to but Nick and his team was able to get it straightened out. My vehicle has never driven better. Thank you for saving my car and saving me from having to take on a car payment. You guys rock!

  Jordan Lauderdale
4 years ago
This is a great place to take your vehicle to, there not only nice and friendly but they didn't charge me a arm and leg to fix my car. And not to mention they got me back on the road in no time. I would recommend this shop to anyone.

  David Lowenstein
5 years ago
Had an unpleasant experiance. I recently moved to the area and had 5th gear go out on my car. I dropped off my car and the replacement transmission and was quoted around $450 for the swap. Reasonable. So later, I get a call and am told that all the bolts that bolt the transmission to the motor were stripped and that it was now going to be $650... okay, I need my car so fine, make it happen. I get a call the next day saying it was done, but it was acting funny. I get there to take a look at it and 1) car wont start. They had messed up the wire going from the battery to the starter. 2) car will not shift into any gear other than 1st. 3) I noticed a loose bolt bolts the transmission to the motor, would not be good to lose that. When I asked them to tighten it, they stripped it out right in front of me without saying a word about it. 4) not only did I find a pack of their cigarettes in my car, they were smoking in my car right in front of me as they were troubleshooting the non-start issue. 4.1) they were also smoking in the office, which to me seems highly inconsiderate and unprofessional.I ended up having my car towed to my personal mechanic in Ft. Payne, AL. Upon delivery he was able to immediately identify the shifter issue. 2.1) Apparently they had severely messed up the shift linkages.5) this has less to do with their work and more to do with their professionalism; They talked negatively about other mechanics in the area and blamed all issues that occurred on with my car on my personal mechanic. How would you feel if someone you are paying calls a good friend of yours a stupid idiot?2.2) they tried to say the reason the car wouldn't shift gears was due to the replacement transmission being faulty. What they wanted to do was rebuild the old transmission and put that one back in the car. I declined, choosing to have my car towed to my personal mechanic.Bottom line, I dropped of a car with 4 forward gears and reverse, I picked up basically a 2000 pound paperweight. $650 well spent.

  James Joyce
6 years ago
I had a bad repair experience here, but I'll try to be fair: it was out of their usual repetoire, and the manager did go far out of his way to try to get it taken care of quickly and accommodate my unusual schedule issues. Plenty of props to him for being a good representative of the business. Unfortunately, I had to repeat the repair within a month because it was completed improperly. They offer a warranty, but it left such a bad taste in my mouth that I decided to spend the money to have it done at my only truly trusted shop.