W.W. Williams

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  ray griffin
2 months ago
Good quality work. Thorough and communications was great from the mechanics and customer service. I appreciate you Sean. Will definitely use them again if I'm in the area.

  Jerry Houston
a month ago
The staff showed no sense of urgency in getting my truck repaired. They were not friendly and very unprofessional. The parts to repair my truck was marked up 50% and when I asked why the part I had replaced had an up charge of $800?. the service mgr "said that's how we make money ".I will never take a truck here again and I advise everyone that has a truck there to get a wrecker and have your truck hauled somewhere else

  Travis Murry
5 months ago
Call W.W. Williams for all of your generator or diesel fire pump needs. They re the best in business. They will handle service calls and set up service contracts to keep your equipment running in tip top shape.

  T R
10 months ago
Put new clutch in 2 years ago . Took week an half. Apparently they bent shaft putting it back in. Now im replacing transmission and clutch. . Yes I took it back twice right after clutch was put in they adjusted it and said everything good. Since I used them all the time I trusted them. Now I know why they replace office staff .cause my clutch was 3100 dollars then. Now im spending around 6000. Thanks William being a single owner operator yall almost putting me out of businessService: Transmission

  Brenda
a year ago
Don't waste your time...Told us to bring the truck in they would look at the APU...get there & were told "Oh you're going to have to leave it with us. It's probably going to be a couple of days before we can get to you." It was Friday & they're closed on the weekends.The lady keep saying it was an electrical problem & we were telling her no it's not but she wouldn't listen.It was the alternator.

  Joey Flowers
2 months ago
Technicians are knowledgeable and helpful every time I call

  Carl Jernigan
2 years ago
Can't say enough about the customer service i received. I brought my RV motorhome for service on my generator fuel line. I need�d repairs done within a week for trip i was about to take. No one else would even look at it. Not only did they replace the fuel line but i also needed new shocks which i purchased and they installed them no problem and gave me recommendations on other stuff that needed fixing which i took care of also. Great staff and professional work. A++Service: Steering & suspension repair

  Taylar TLC
3 years ago
This is an update to my original review upon receiving a call and efforts to make it right from Marc the Service Manager. As you all know, many businesses won't even take the time to contact a lost customer. Marc not only reached out but followed up with us to confirm we were taken care of, even though we had to pull our truck. He made no excuses and stated that the communication errors were taken seriously and will be addressed. Ultimately our repair had to been completed elsewhere but Williams still followed up and showed accountability. I would be comfortable continuing to use W.W. Williams as I have at various locations. However, I would advise that you seek assistance from Management if communication is lacking. I wish we had done so sooner.Be aware that every experience isn't the same. We had a truck towed in to this location due to the good reviews and communication with the tech on our call. We were told that our truck would be looked at first thing the following day. Day 1, truck not looked at, we were told someone went home sick. This was after we called to get an update. We were told it would be looked at the following a.m.Day 2, I we provided the potential location of the issue after speaking with our home mechanic. We asked how pics could be sent to get things rolling. We emailed a pic of the part and diagnostic which was from a recent repair of another unit with the same problem. We followed back up after not hearing anything mid day. The truck was not looked at by mid-day we were told this time 2 people were out.Day 3, Calls and face to face contact again resulted in no action, the truck was not looked at.Day 4, We went to location to try to nail down a realistic expectation of when the truck would be touched. We were told they would try by late afternoon but could not say for sure, this came from advisement with the shop supervisor.This has been the worst experience we have had with a WW Williams which we use often locally. Our confidence in towing the truck was due to the quality of work and professionalism we experienced in the past. This location has not met the standard exemplified by the WW Williams name. Truitt has not followed up with us nor provided a realistic time table to address the misinformation provided prior to the town in. We understand staff issues occur, especially in the current pandemic climate. However, there is no excuse for not providing updates nor treating all customers with the same level of priority. The business is open, there are technicians present, and trucks being worked on. Yet, we have not been serviced nor updated with an expected diagnostic date. The cost of being out of service has been extended due to the poor service standard. Beware before taking your truck here. Sitting and no communication is not a reasonable expectation and very costly in trucking.

  Justin Lasiter
5 years ago
A great mechanic shop however very disappointed in how I was handled in hiring process. I was judged based on false charges but neglected to see I wasn't convicted on any crime! Not my fault someone filed false report on me but charges were dropped due to no evidence!! I'm a hardworking husband and father whom lives honestly and that is how I should be viewed. Very upset about this!! Been applying there for 3 years.

  Curtis Mathis
4 years ago
Best shop in town! Honest, fast, done right the first time! Been going there for years. Robert and his crew are always looking out for me. I won t take my truck anywhere else. Highly recommend

  Bach Wilson
9 years ago
This company took advantage of us and ripped us off.I am a mechanic, but I don't often vacation with all of my tools, so I know what I am talking about here.We suffered transmission problems on our motor home on Memorial Day weekend. AAA got us in touch with W. W. Williams. I described our problem over the phone to W. W. Williams. The front seal was leaking badly, our transmission was functioning normally as long as it had fluid in it, however was leaking too rapidly to drive. The mechanic on call nearly insisted that he come out and have a look at it on site, however I told him there was nothing that could be done on the side of the road. We decided we would spend the night on the side of the road and have it towed to W. W. Williams the next day.The next day we had the RV towed to W. W. Williams. The mechanic on call insisted that we let him come out and put the RV inside the gates, even though we were not worried about it as it was a very industrial area. The mechanic came out and was nice and spent about 10 minutes installing the driveshaft since it had been removed by the towing company. We again explained and showed him the problem and he assured us that it would be no big deal for them to repair. The shop was very nice and appeared to be well equipped. The mechanic estimated 8-10 hours labor for the repair. He waited another 20 minutes for our ride home to arrive and we left.A few days later W. W. Williams called to say that they could not repair our RV. They said that since it was leaking from the front seal, they wouldn't have the tooling. They charged $600 to tell us this, which is very upsetting because I told them that was what the problem was from square one and several more times after that. They justified their price by a minimum 4 hour charge for the guy to meet us to put it behind the gate, and then a inspection fee on top of that to glance underneath the camper. Their seasoned mechanic should have been able to make that call right away, and charging for an inspection is ridiculous as this could and should have been done by the mechanic while we were paying for his 4hr service call, he had plenty of time for that as he was with us for an hour or less. The tooling is also a very lame excuse.This company clearly took advantage of us, and figured they could make an easy profit without having to touch our RV. Life is expensive enough as it is, we don't need to gouge each other. I am really upset that I told them our problem from the very beginning and they still put us through all of this.call right awaycl

  M Mobtownrider R
7 years ago
Absolutely fabulous customer service. Mark and the guys here are very knowledgeable and go the extra mile. I will definitely be doing business with them in the future.

  lydicake yumyum
5 years ago
Repaired my brother's truck in a timely manner, and compared to other places we've taken his truck their work is thorough. Costly, but worth every penny.

  Sonya Powell
2 years ago
I had to pick up a container for the company that I work for. They're very friendly. Loved the atmosphere.

  Stewart English
4 years ago
I have been going here for years,always get good service, Robert and the crew

  Randy St John
4 years ago
Pat was very helpful and easy to work with. Reasonable prices for the items I purchased

  Joseph Peroni
4 years ago
Great shop, and customer service. Family atmosphere and a great place to work!

  Kenneth Knight
3 years ago
Very nice customer service.....and the service department was great

  e phipps
4 years ago
Happy customer here! Thanks for doing great work!!

  Paul Phipps
4 years ago
Great service and very nice people!

  Cynthia West
3 years ago
I was there with my daughter to get her truck repaired

  Michael Gautney
3 years ago
Always get good friendly service

  licensedriver
a year ago
Good people good work

  Keith Warren
4 years ago
Charged way to much money for diagnostics and it was wrong

  Kenny Owen
3 years ago
Great people to work with

  Lauren Thornell
3 years ago
Ashley and the team are STUPENDOUS!!!!

  Patrick King
3 years ago
Expectations are too high for the money

  Daniel Burnley
3 years ago
It was an excellent experience.

  kelvin james
3 years ago
Great great service

  Ricky Pyles
5 years ago
Great guys.