Jack Ingram Volkswagen of Montgomery

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  William Deakin
4 months ago
Just bought a 2024 Golf R. Had a wonderful experience. The car is awesome. This is our second vehicle with the Jack Ingram.Our sales representative Okia Thomas was outstanding. She really took care of us, brought us to the car and went through everything on all the functions and infotainment system. It saved us so much time instead of reading the owner's manual and trying to figure it out on our own.Just an awesome experience and thank you all so very much.

  LoopySnoopy
a week ago
Because of the prompt and curtious service. I was informed about a certain service money saving program and it did save me about $200. I had an incident with my prior service where too much oil was put in. They told me it would be safe to drive in. I drove it in and was immediately taken in. They adjusted the oil and took my car down to a gas station and filled it up for me. I only had a 1/4 of a tank so that helped out a lot because gas was still close to $4.00 a gallon. Saved me about $40!

  Jasen Hartsfield
a week ago
Being in the service industry myself, I understand dealer rules/regulations, but, as a consumer, I think that being required to change rotors when changing brake pads is absolutely ludicrous. I was told that I "could" have just the brake pads changed, but I would have to sign a waiver about not changing the rotors. I purchased this vehicle brand new with 8 miles on it and having to change brake pads at 45,000 miles is sub-par in my opinion. I looked at the rotors and there was absolutely nothing wrong with them, yet I was told that Volkswagen requires rotor replacement also. I would like to comment that the service advisor that I dealt with was friendly, courteous, and empathetic towards my situation. He communicated the issues to me in a professional manner and followed up promptly with phone calls.

  Pausefunei Soekneiuaha
a month ago
My Husband and I were recently in the market for a new vehicle (a Volkswagen Atlas). Setting up the appointment for a test drive was very easy. I spoke with Bert first, then I received a pre-appointment call from Patrick. They were both courteous and informative in their conversations with me.The day of the test drive was very relaxed, no pressure. We test drove two vehicles. We ended up finding a different vehicle (same make and model) at a different dealership but it wasn't at all because they didn't give good customer service. I felt compelled to write a review anyway because the way they treated us never changed, from the first contact to the post-appointment call, they were consistent. My Husband and I both highly recommend Jack Ingram Volkswagen of Montgomery.

  Rhianna Rosilly
a week ago
I just bought a new Jetta from here, and had an incredible experience overall! Jesse Fair took very good care of me and made sure I was satisfied with everything. This is my first time buying a car from a dealership, and the process was well-explained, and surprisingly fast! In the past, I have been with my parents whenever they purchased new cars, and I can remember being at a dealership practically all day with them. Here, I was able to look at the cars I had already viewed online, test drive them, and make a purchase within TWO HOURS! The only complaint I have is that the detailing job on the vehicle was subpar; when I notified Jesse of this issue, he got back to me as soon as possible, apologized for the inconvenience, and let me know that I could return to the dealer for a new detailing job. Despite this, this has been an incredible experience, and I love my new car!

  Victoria Angus
6 days ago
Joe made it super easy to find the car I love and go through the process of buying it. The other staff at Jack Ingram VW have also been extremely helpful! I highly recommend coming here to get a new car.

  Shanice Henry
a month ago
The overall servies was great. It took supper long for the service got a oil change rotate and balance and it toke over 5 hours. I didn't complain because I did get a car for the wait so I keep busy the whole time. That would have been to long time to just set waiting. Other than that it was awesome . The customer service guy I had was fantastic .

  Stayce Montgomery
a month ago
As a First Time Volkswagen Customer, I received the absolute best Customer Service from start to finish. I had the pleasure of having Joe Pyrlik as my Sales Associate; he was very thorough from start to finish and extremely communicative. As it was time to sign the deal, I worked with Missy Hubbard who was extremely knowledgeable, thorough in completing the deal, and ensuring I had everything I needed. It is without hesitation that I recommend Jack Ingram Volkswagen!

  Veikko Koski
a month ago
Had a great experience here while looking for a new car. We were greeted by Fred immediately, he was extremely knowledgeable about the cars we were looking for and worked with us to ensure that we were completely satisfied with our purchase experience.Thank you to Fred and the other folks at Jack Ingram for everything!

  Shelia Harris
a month ago
Bert, the sales person was very nice and not pushy like most car salesman. This was my first time buying a VW and was very skeptical but I really liked my Atlas. The only downside was the length of time to process my paperwork otherwise would have given them 5 stars. It took way to long. They need more than one finance person.

  Helen Purnell
3 months ago
I really appreciate Mr. Jackson. His professionalism, expertise, attention to detail and overall customer service are outstanding! He assured me that I would be happy with my new Volvo and invested the time and energy to deliver the exact car that I wanted. This is my second Volvo with Jack Ingram and thanks to Mr. Jackson, I am very happy.

  Christina Voss
2 months ago
This is our third vehicle purchase from Jack Ingram and it's always a great experience. Fred Jackson is the best salesman we have ever dealt with at any dealership and always makes us feel like family. The management and finance staff were friendly, accommodating and got us out the door relatively quickly.

  Theresa Thomas
a month ago
I recently leased a beautiful 2024 VW Atlas. Mr. Fred Jackson did an amazing job of getting me in my car and out the door. He was very courteous and knowledgeable, he is a great salesman.

  Theresa Nola
3 months ago
Nothing but praise for Jack Ingram of Montgomery and specifically Lin for making my car buying experience a positive one! Great Price point and exceptional customer service. Lin delivered my vehicle complete with a fresh oil change, full tank of gas and spotless cleaning. I highly recommend if you're in the market for a new or used vehicle!

  Keith Williams II
a month ago
I live an hour away and scheduled an oil change at your dealership so that I could also have the TPMS recall addressed at the same visit. I waited for two hours at the dealership for the two services. When they called me back to pay for the services they told me that they actually didn't conduct the recall because "the VW servers were down". If I had known that, I could have saved myself the drive and the time and just gotten the oil changed locally. On top of that, my car didn't get washed (an amenity listed on the website for service) and the driver door handle was dirty with grease and oil from the service tech using it.

  Alex Sanders
10 months ago
I purchased my 2023 Volkswagen Taos in November 2022. In the 3rd month, the check engine light came on. I immediately scheduled a service appointment. The check engine light stayed on for 2-3 days and when I arrived in service 2 weeks later, I was told to take a picture if it happened again. The check engine light came on again and has now remained on. The earliest service appointment was 2 months later. I expressed my concern for the 2023 vehicle and was able to get an earlier appointment 6 weeks out instead of the 2 months. Since I scheduled the appointment 6 weeks ago the EOS sensor states that it is unable to sense, the navigation screen randomly goes blank in the middle of navigating, the automatic start on the vehicle does not work, the seat belt randomly goes off while I am buckled and none of the functions from the Volkswagen app work with the vehicle. After 6 weeks, the service department had to reschedule my visit because they did not have a loaner for the vehicle. I also drive for work in my vehicle and I must have a registered vehicle for work and I was told they do not know how long I will have the loaner.

  frank andres barron maldonado
4 weeks ago
I was looking for a car for a long time, I made several applications with other agencies, but really the fastest response was from Lin Williams and with his support I was able to purchase this car, it is a great car, the attention from both him and the person with the The fact that he carried out the entire process was very good. a thank you for the support provided

  David McKenzie
3 months ago
It took almost two months for the part to arrive after it was ordered and paid for. There was apparently no way to track the part so no-one could tell us where the part was or when it would be delivered. We had to keep checking every few days until the part finally arrived. Once it arrived the actual service appointment was fast and efficient. The problem was the time it took for the part to arrive.

  heroyam
a month ago
Korean folks find Bert sims at front door. He is really kind and polite to customer. He will help you all even you are not familiar with english. They also have good promotion for foreign people. Don't get stressed from other dealership.

  Rob Menzel
2 months ago
Just bought a 2023 VW Tiguan. Fred Jackson was super helpful and attentive, working with us to get us to a trade-in value that worked for us. Great play area for kids. Highly recommend using this dealership.

  Rafael de C�ssio Bernardi
a week ago
Jack Ingram VW is great. They have an amazing service. The entire team from sales to service are always very helpful.

  Jason Johnson
a month ago
My daughter has an 8:30 appointment to have a door speaker replaced and was there for 3 and a half hours before she was finally told that her speaker needed to be replaced but would have to be ordered. She traveled 2 hours one way to have to sit for 3 and a half hours to be told she would have to come back for a door speaker!

  Peggy Rossmanith
5 months ago
We had a great experience at Jack Ingram. Fred Jackson was so helpful and friendly. He helped us find the perfect car and the perfect interest rate, and the process couldn't have been smoother.

  John Bricken
a month ago
Fantastic experience for getting our daughter a new car. Robbie Poole made the process very easy. Highly recommended.

  Craig Longshore
4 days ago
They made a correct diagnosis on a difficult issue. Had the part in stock and replaced. Thankfully car is in warranty. No charge and car is driving much better. Was not an issue they have seen often.

  Paula Marshall
a month ago
I was visiting Montgomery when my 2021 Atlas began having issues.. the dealership took care of me with no appointment and got me to my appointments. VERY impressed with the service and the team!!!

  Brenda Haught
5 months ago
We were traveling and had an issue with our Atlas. When we pulled in the Service Dept took the car back and checked it out corrected the issue and had us back on the road. They even followed up to make sure we had gotten to our destination safely. Nice work.

  Mary Darby Coleman
6 months ago
I drive all the way from Tampa, Florida to get my car serviced at Jack Ingram every time. The service department has been great to work with and I am happy I purchased the car here as well. I will continue to make the 8 hour drive to service my car here because I know I am well taken care of!

  Antonio Echols
6 months ago
I was extremely satisfied with my experience at Jack Ingram! It was the most pleasant experience I've had at a car dealership! Mario was extremely helpful, patient, and accommodating! I can't wait to purchase my next vehicle from him!

  Demetrius Jennings
3 months ago
Mr.Lin was amazing!!! He answered all questions that we had, he took the time to make sure he went over the vehicle in depth with us and followed up after the purchase to make sure everything was working properly with the vehicle.