Precision Tune Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  DEVANARAYANA RAO M
4 months ago
I would say the best in town.I had a really nice experience at Precision. My car has been misfiring and had some issues related to engine and fuel combustion. Some other "big shops" told us an estimate of more 2 grands to repair the engine, without even a detailed inspection.Then We went to precision and met this awesome person Richard there and literally in 10 minutes he inspected the engine thoroughly and gave us an estimate that was affordable to us. More over, within 1 hour he was able to get everything done, and got our car back.We are so happy with our experience and i would make this store as my go-to auto repair shop and would recommend to you all. They have exclusive discounts for veterans, firefighters etc and is a veteran owned business.

  Slim 1998
a year ago
I have always come to this location for my quick car services. Even though I have moved to Semmes, I still bring my cars here. This is now my fourth car I bring here and now my fianc�e comes here as well. I guess you can say we are a Precision family. A1 service with fast and effici service. Definitely a great place to go.

  Poplar Home
3 years ago
If you don't want to end up wasting time having to take a business to small claims court, I wouldn't take your vehicle here...We went in for a ball joint replacement. They told us it needed two new ball joints and new front rotors and brakes. We agreed to the work. Then they informed us after they complete the work, the car will need an alignment BUT they don't do those..Three days later, they called to say the truck was ready. It BARELY made it the 1.5 miles home. It was so incredibly dangerous to drive I cannot believe that they would send a customer away in that expecting them to live to make it to an alignment. We had to end up having it towed for the alignment. The shop that did the alignment commented that the work they did was definitely not good...but as long as we weren't having issues it should be fine.The next time the truck was driven, it went less than 100 miles before the front right side completely failed, and the truck ran off of the road. The entire front end was essentially melted. We called a trusted mechanic in another state and sent videos, and he concluded whomever did the brakes likely over-tightened the bearings.We had Precision tow the vehicle to their shop. We went up there to speak to them about the vehicle and asked that they get us a rental truck so that we could continue our business, but they refused. They stated they didn't have enough cash in the drawer for a rental, but I'm not sure how that is relevant when rental companies do not accept cash...They called the next day and left a voicemail that they needed to order a front hub assembly for the vehicle, and it would be here the next day (today). We contacted them, again asking for help with a vehicle, since them messing up the work in the first place is the reason we were without our truck, and were told that they would get us a vehicle for 1 day (today), since the truck would be finished by the end of today.I never heard back, nor did we get a rental. Additionally, they just called at 3pm the day the truck is supposed to be ready, and are now denying that they are responsible for the issues. They are now trying to charge over $1k to fix what THEY messed up that 2 mechanics have confirmed they messed up.My question is... if they looked the entire vehicle over the first time we took it in, and we gave them permission to fix everything they found wrong, and the truck was only driven for 100 miles before the area they did their work had issues, and they were willing to tow it AND order parts for it after looking it over.... but THEN they decide they can't fix it?????I believe the denial for responsibility is coming as retaliation for me contacting their corporate office when the manager of the store was unwilling to help and raised his voice multiple times.We will be disputing the charges with our bank for the faulty and dangerous work that was performed initially, as well as taking them to court for the costs associated with getting the vehicle drive-ready again, and the time/money lost for now being without our vehicle over 7 business days and the hassle associated with trying to get them to do the right thing.Please avoid this business at all costs. Majestic on Airport will take great care of you, as will Franklin Automotive. Really anyone but these guys.

  Nafeesah As-Salafeeyah
7 months ago
Richard was awesome and was very knowledgeable and efficient! We will be bringing our BMW back to him. He is a BMW certified tech and took car of our care very well. Thank you Richard!

  Zoya Bloxson
7 months ago
They are always professional and communicated well. Yesterday, I went in for my routine oil change and received a lot of general information about my vehicle s maintenance needs, which I appreciate. Thank you very much!Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  Yasmine Davis
5 years ago
Very professional, knowledgeable employees, friendly, and fast. The new manger Jake Powell explained everything in a friendly/understandable manner and answered my questions without any problems. I appreciate these guys for taking care of my truck as if it was there own. Precision Tune on Hillcrest value the customers like family.

  Timothy Gilbert
2 months ago
I will continue to bring my daughter's car here. Great mechanic and great customer service.

  Makayla Matthews
7 months ago
i ve always shopped with Precision Auto, but these last couple of times it s been a lot of dirty work.i bring my car to the shop & ASK them for a diagnostic & quote me on whatever the problem is so we can go forward.i never got a phone call after dropping my car off.i called to see the update on it, and i was told little information about it. the kid sound like he didn t know what was going on (lack of auto education) so he said his guy will call me back.NEVER CALLED ME BACK.i get a phone call the next day saying that my vehicle is ready for pick up. at this point i am generally confused. i didn t know what was wrong with the car. i didn t get a quote. they weren t even given consent to order parts & start the process. the excuse was he had a lot of cars & was trying to get it out the way totally unacceptable.i get to the shop & the employees are RUDE AS HELL. absolutely 0 hospitality. made it seem like it was my fault for their error? their BIG ERROR. no consent. no communication. no respect. literally ghetto. all the managers here need to be checked. i asked them to remove what they ve done, not bc i didn t have the money. but bc of how everything was done. when i pulled up my car was still under construction. after i pissed them off? they didn t even finish the job. they gave me an even more broke car. probably so dangerous to end my life. car was smoking when i pulled up to the dealership.

  Barbi Thompson
3 months ago
DO NOT USE THIS COMPANY!!! The worst customer service I ve ever experienced. Richard specifically was exceptionally awful.

  Timothy Nodd
5 months ago
Love em , their always so professional and their always going to do and know what's best for your vehicle.

  Randy Reese
a year ago
I had transmission issues with my Volkswagen minivan on Friday evening. My regular auto mechanic is closed on the weekends so I thought I would have to wait until Monday to call them. I happened to drive by and see Precision Tune Auto Care open and called. Richard told me they could looks at it without reservation. Not expecting to find anyone on a Saturday to look at it, I was surprised and impressed. Richard and his team got my Volkswagen back in service by the end of the day. Besides getting me back up and going, he was very professional and knowledgeable about the issue and I had complete confidence that he did right. A big THANK YOU!Service: Transmission

  Eleanor Beattie
a year ago
I can not say enough good about this business! I have been using them for years. They are honest, compassionate and very knowledgeable on any auto care needs. They have never done me wrong and their prices are unbeatable. I will continue recommending this shop to everyone I know.

  Mercedes Magbee
a year ago
They are still working on diagnosing my car but I needed a new battery for them too do it. They were super cool and patient about letting me go pick the old battery up from the shop and swapping it (I had the 3 year warranty from Oriely). They are really very friendly and hard working!Services: Tires, Auto A/C recharge, Auto engine diagnostic, Auto brake repair, Auto maintenanceServices: Tires, Auto A/C recharge, Auto engine diagnostic, Auto brake repair, Auto maintenance

  Dakota Bush
6 months ago
Great service! Fixed my A/C quickly. Will definitely be coming back for any car troubles!Service: A/C installation & repairService: A/C installation & repair

  Constance Cook
a year ago
Upon contacting this location to inquire about the cost to clean the throttle body on my vehicle, the person who answered the phone was so severely distracted by what was going on inside the shop, that he kept asking me for the same information over and over again. He was too busy talking the technicians and/or other people in the lobby to provide me with courtesy and attention I deserved. I would have been fine to wait a few minutes,I would have gladly waited had the person who was answering the phone would have asked me to hold a few minutes. Upon me barely expressing my frustration with the the person he says "You know what, I don't need your business" and hung up on me. So I recommend that NO ONE utilize this specifis location! They are extremely unorganized, poorly staffed, and they treat their perspective customers RUDELY.

  Katrina Tambone
a year ago
Staff was pleasant and oil change was reasonably priced. They should try to remember that the glass between the shop and waiting area isint sound proof and customers don't care about their opinions. Besides that it was fine for a quick oil change.Service: Oil changeService: Oil change

  Amber Willingham
a year ago
I enjoyed my experience. It did not take very long. I had friendly customer service from the front end associate. I was informed about a few things under my hood that needed to be updating soon. The other auto care business do not perform these actions. The location was difficult to get to but once your able pull in it was worth it. I will be coming back.Services: Auto engine tuning, Oil change

  Merly Soto
10 months ago
Wonderful service, and the staff are very polite. Always the check my car and say very clear what Xtra services I have to do. I love Precision Tune auto Care in Hillcrest rd.

  Preston Fields
a year ago
Richard and his crew here are amazing! Always have my car in tip top shape and in a timely manner as well! The only place I feel comfortable taking my car to get serviced!

  Brittany Williams
a year ago
I love the fact that Richard was open and honest. He properly educated me on my vehicle. I wasn't in the shop all day. The mechanics are awesome. I highly recommend them for your auto serviceService: Electrical repairService: Electrical repair

  Alvino Sosa
9 months ago
Great service. Provide military discount. Website has numerous discount coupons.Services: Auto battery replacement, General repairs & maintenance, Auto maintenanceServices: Auto battery replacement, General repairs & maintenance, Auto maintenance

  robert chirichella
a year ago
Their team provided great service. They stayed in constant communication with me during the repair process and worked hard to ensure I would be able to pick my truck up the same day.Service: Auto maintenanceService: Auto maintenance

  Andrea Pointer
2 years ago
I had two flat tires and needed help so I could pick my son up from school. The gentleman that helped me provided excellent customer service, and he was very thorough with assessing all four tires to ensure my SUV was safe to drive. It was very reassuring to have his help during what could have been a stressful time. This tire service was also provided at a great price!Service: Tires

  Andria Fields
2 years ago
I've been going here for years now! Today was the longest wait I've ever waited, but still great service and totally worth the wait! I'll never go anywhere else. They do such a trusted job and you get a $6 discount for women on Wednesdays! Win win!! I appreciate Precision Tune Auto, they've got my business for life.

  Bridget Blanchard
a year ago
My husband and I got some work done on his truck here. The staff was nice and I appreciated that they tried to do it in a timely manner it was much appreciated. Definitely would recommend again

  Erin Phalan
5 years ago
Best experience at an automotive shop I ve ever had. I came in for an oil change and that was completed very quickly by Michael, who kept me informed about the process and was very polite. Jake the owner, is very professional and nice. This crew does NOT take advantage of their customers like other shops do. They didn t charge me for a diagnostic because they didn t find anything wrong. Everywhere else would ve charged me happily. I will be back and will recommend them to everyone I know! Thanks guys!

  Mary Faragalla
5 years ago
Customer service was amazing!! Jake, the store manager, was very friendly, informative, and efficient. I was able to get in and out of there for my oil change in a great time. The price was good and the mechanics were able to show me what other problems I had with my vehicle and suggestions for the future. They showed me the new, clean oil and were very nice. I would recommend Precision Tune to anyone and to go check out Jake and his crew!! I will definitely go back for any other auto care needs!!

  Annette Cooper
4 years ago
The service was very budget friendly and the wait time is not long. The entire staff was very professional, friendly, eager to help, and prompt. The waiting area was comfortable and as well as the outside parking lot. All of the services that were done and needed were explained thoroughly in detail. My overall customer service experience was excellent. I will definitely get all my maintenance care done here and refer family and friends! Thanks for the excellent customer service!

  Bea Bowers
a year ago
I drove from Theodore to this location due to my previous experiences with this business. I have used Precision for quite a while. I appreciate the courtesy shown by the employees as well as the service they provide.Service: Auto maintenanceService: Auto maintenance

  Dusty Harris
a year ago
NEVER what you think you are getting. This business uses a bait & switch and uses shady business practices. Let me say I have used them and been a customer for many years. However, something has changed.When they began advertising FULL SYNTHETIC OIL CHANGE $39.99, I thought that was a great deal. I went in and asked if that was the correct price for my vehicle and was told yes. After the oil change, I was given a bill for almost $90! When I questioned this, I was told that my vehicle needed additional oil not covered under that price and that the filter was not covered. I asked why no one explained this beforehand when I asked and a shoulder shrug and, "Sorry."Yesterday, I called and spent about 10 minutes on the phone getting a price on the phone before bring it in based on this and another experience where something was added to my bill during the process. The gentleman quoted me $82 and some change and made the statement, "Great, that's cheaper than I quoted off the top of my head." (Which was $90) He told me since we did all that it would already be in the computer. When I took it in I asked the guy at the desk to verify the price again. After finding my account and quote and clicking a few things, he hands me an estimate for $113.62! I asked how it is possible to be $30 more than my price yesterday?! I was told thatthe other person put the wrong oil weight and only charged me for half a filter! I explained that was their problem and not mine. That guy was looking at the same computer you are! Besides, how do you charge for half a filter?!Buyer beware and find someone with honest and transparent pricing.