Pep Boys

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Red McWilliams
7 months ago
This doesn't deserve the one star I was forced to give it or I would not have been able to leave a review. In my opinion, Pep Boys should be prevented calling themselves 5 Star Service. They should be out of business. They admittedly ripped me off by repairing something that was not needed, charging me for it and not being able to actually fix what was wrong with my vehicle. They gave my car back saying they couldn't fix it and never offered a refund on the over $850 that Pep Boys "stole" from me. They gave my vehicle back with parts missing and the cooling fan unplugged (pic included). I took my vehicle to another shop and it was fixed in 1 day, replacing a small module (pic included) costing about $150 plus labor. Pep Boys are only good for tires, I don't think I would trust them with an oil change. I have also reported them to the Better Business Bureau in hopes that no one else will be ripped off by Pep Boys' inadequacy. WARNING - NEVER EVER USE PEP BOYS! I will never again use them for ANY reason!!

  Maria
a month ago
They did a wonderful job helping my sister with her tire issue. She went to a different location, but they wouldn t help her since it was too close to closing. Fortunately, they were more than willing to help her out, so thank you Tony and Chris!

  deborah lister
3 months ago
Great service, friendly employees, just wish whoever made my appt for me would've written it down because when I got there the man at the desk wasn't expecting me but they changed my oil right after they finished with someone else. It was pricey though- even with 30% off coupon. $55 for synthetic blend

  David Peacock
3 weeks ago
Great efficiency as they got me in and out quickly. The staff was knowledgeable and took care of my needs. Very happy customer.

  Ruthba Yasmin
5 months ago
Pep boys service was very good and highly professional.However they handed me a series of fixes for my car for a car damage that the owner prior to me had caused which made me hesitant to perform all the fixes at once. I wish they could pinpoint the exact fixes required.

  Kathleen Hill
6 months ago
I went to the Montlimar location with a screw in my tire and was told the wait was 2 hours however he was nice enough to call the Airport store to see if they could get to me sooner. Scott at the Airport store was great and got my tire fixed quickly. Every employee I interacted with today was absolutely wonderful and I m grateful for their help.

  Chetta Pope
5 months ago
Dropped my car off had to call to see if my car was assess and was told only one technician was available and they would get to my car in the morning. Then received a call the next morning only to be told that it was beyond the technicians realm off knowledge in repairing cars. You let my car sit a whole 24 hours to tell me that!!! If you didn t want to work on my car that should of been stated when I brought it in. I already knew PepBoys overpriced. This just so unprofessional!!! I will never patronize PepBoys ever again. It was time wasted. My car could of been at an automatic where the issue could of least be addressed and a solution to resolve the problem. Don t ever take your car there! Pep Boy location 4700 Airport Blvd.

  Doug Meduna
5 months ago
Pulled in to Pep Boys on Airport Blvd unannounced at the end of the day with a nail in my tire. They stayed late and quickly and professionally took care of me. Based on that experience, I highly recommend them!

  Michael Gabriel
2 months ago
Great service , open and honest about what they repair . They did this while being very busy and answering tons of phone calls.

  Jakylia Lloyd
5 months ago
Experience was amazing! The service was fast and easy, I had a man by the name of Aaron who helped me he was very nice made sure all my problems was fixed and also gave me a great customer experience, and the prices was very reasonable 10 out of 10 would definitely recommend!!!!

  William Jones
2 months ago
Service was friendly and fast. Will do business again. Leonard was very helpful and professional.

  Everette Powell
7 months ago
Workers were very fast and kind. Manager cut me a great deal on my oil change. I usually go to express oil change but I m going to have to switch to Pep Boys now. Excellent service

  Ellen Foster
6 months ago
The University Blvd crew are always so helpful and efficient. They help me maintain my entire vehicle not just my tires that I purchased from them. Management is awesome.

  Evelyn Kerr
4 months ago
Leonard is a top-notch manager. The service guy on duty was superb. I ll always some to this location

  Cameron Harris
2 months ago
Great service! Aaron got me in & out! Most definitely will come back to get all my services done with this location!

  Tavaris Goldsmith
7 months ago
The manager Scott and his team were great! They were able to tell me exactly what was going on with the vehicle. I will definitely trust this great team again with service needs of my vehicle. Thank you again Scott and your team!

  Earl Simmons
8 months ago
Called for an appointment. Appointment time was not kept. Was told to return after 10 am due to labor issues. Returned to hear the young man behind the counter tell me that he could not take my vehicle in until after 1 pm now. I had been taking my vehicle there for quite some time. This time I find the manager who I knew was no longer there. Young fellow with bad acne and even worse customer service took his place. I won t be returning to this establishment. Rather I will be making the drive to Biloxi and seeing John. Service on your vehicle completed properly is paramount as well as customer service. Staff the store would be sound advice. One tech before 10 am . ??? How do you plan on creating more business???? Poor customer service and poor scheduling will be the downfall of this location. Thoroughly disappointed . thanks to John I feel as though I m in good hands.

  jessie shaw
4 months ago
Aaron and his crew were all very helpful, they worked with me over the holiday weekend and went above and beyond... thank you

  Brittney Beard
5 months ago
I recently got my car serviced/repaired at Pep Boys and was completely satisfied! They carefully and thoroughly explained the problem to me, made additional recommendations without being pushy, and made sure that each issue was resolved. Leonard really took care of me, and I appreciated their help, as well as the technicians that worked on my car. Excellent service!

  Mark Cook
2 years ago
I will never use pep boys again! I went in for an oil change on May 14th. I also got them to inspect the car as I am about to sell it. They call me to say my battery is bad which is fine I knew it was coming. It's what I see when I pick the car up. I'm missing fender clips and they scratched my car. The manager told me I have to get two quotes for them to fix it. Why do I have to get quotes for something they did? I also emailed pep boys corporate hoping to get a response but nothing. Terrible company all the way around.

  grady wilson
10 months ago
I arrived at Pep Boys just needing a car inspection for my ride share job so when I came into the store I met the store manager Danny.. I had just came from another maintenance shop who told me it would take 2 to 3 hours.Danny told me he could take care of me in a few minutes and he did! We talked about replacing my tires and he showed compassion about me as a customer.. I will definitely be back thanks to the care he gave me and oh by the way he took care of my vehicle inspection himself

  Catherine Nabors
7 months ago
Don't go there! LIARS~~~~~~. I went for an oil change and tire rotation. In and out the door in 17 minutes. When asked if he rotated my tires, "oh yes, it's included". I asked "are you sure?" He replied "yes I am sure." What he does not know is, I placed a mark on one tire so I would know if it was rotated. It was NOT! The to have the guts to lie to me twice. Not worthy of anyones business. Stay away!! Cashier #E01014

  Laura Jones
11 months ago
Third time taking my car in for an a/c repair. I m obligated to take it here because of the extended warranty I have. They fixed it last year and I was back the next day, because the a/c was still blowing hot. They fixed it again and charged me for a second a/c fluid fill up and charge. That lasted a few months. So, I took it to them again and they charged me for a third fill and charge. I allowed this third charge against my better judgment and I mentioned they did that last year.Well, they did it and my a/c still blows hot when my car idles. Will be back for chance number 4 because I have no other choice. I know these guys aren t a/c specialists, but come on.

  Derek Washington
5 months ago
The guys were great, I pulled up about 15 minutes before closing, they took care of me with a smile. Thanks guys.

  Clay Larroy
2 months ago
The staff is polite and helpful and all work completed on time.

  Cecil Leggett
10 months ago
Best service. They really didn't give up into the job was done..They didn't wait for parts. They went out in there personal vehicle to get parts for the customers.If u ask me .I don't want another dealership under my hood if it's not pep boys workers..There official folks

  Garrett Harrison
a year ago
Don t bring your vehicle here. I asked them to do a full work up of my truck. Ended up spending roughly $2,000 on new brakes, rear shocks, tire rotation, alignment and full inspection. Though it was expensive, the price wasn t an issue. The issue was when I left and got on the interstate, there was an awful vibration. I bring it back a week later ( would ve been sooner if possible ) and they say that my HUB needs to be replaced. That will be $775. When I questioned Brian about why it wasn t addressed when I originally brought my truck in, he responded with that could ve happened after we worked on it. I m not a mechanic but I know that s not possible. If he would ve been honest about the whole situation, I would ve paid for the HUB with no complaints. Again, don t bring your vehicle here.

  Gage McLain
a year ago
Had a wonderful experience with Danny and Cody. They were able to install a new tire on my trailer rim within 15 minutes of walking in the door. The technician was also willing to help me when I requested more air than usual in the tire. All around a great place

  Darrell O Gaston
a year ago
I'm satisfied with the overall service that I receive at this location, but on this particular service I think the ball was dropped. I took my car back on Wednesday because I was experiencing the same issue. I still haven't gotten, nor heard anything about the repair of my vehicle and it's been 5 days.

  Suzanne Karam
8 months ago
Joe was a most gracious expert, genuinely wanting to help me. My bank USAA has negotiated a 25% discount on tires at PeoBoys, and I have shared the information with my military friends.