Huntsville Glass Company, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  dione densmore
4 months ago
Thank you Huntsville Glass Company for making my old window restoration project a beautiful reality! The 20mirror panels I needed were flawless and cut with exact precision. I appreciate that it only took a couple days to fill my order and your staff was very helpful and pleasant to do business with and I hope to do business with you all again in the future

  R Cowell
4 months ago
I have been using Huntsville glass longer than I can remember both for commercial and residential needs. Though I would probably be called a walk-in customer with a small order the entire staff treat me as a major customer. They always have met or exceeded my expectations. The last few times I interacted with Trish & Angie. They helped me make decisions as to what was best for my application, kept me informed of my order, and were very nice to me. Huntsville glass is my place for all type of glass and commercial door hardware needs.

  Nick
2 months ago
During the install of a shower door, the technician cracked the shower wall and immediately claimed the wall was defective. Even after showing that cutting corners and installing the door wrong caused the damage, he refused to pay for repairs. I called the company to resolve this. They claimed that their employee wasn't doing the install under them despite the fact they sent him and despite no one ever saying I wasn't hiring Huntsville Glass by calling Huntsville Glass! Both the company and the technician repeatedly claimed they didn't have any responsibility for the damage and now I have a $1,200 repair bill to pay and a lawsuit to file. This company is extremely dishonest and their technicians cut corners then lie about what happened to avoid paying for repairs! I could not recommend this business less!!

  John D'Arcy
4 months ago
They installed a beautiful shower door with guardian glass in my newly renovated shower.

  Debbie Schaffer
3 years ago
We are repeat customers - this is our second glass shower door installed by Huntsville Glass, and we are extremely pleased. From our first phone conversation, the installer coming to the house to measure, and the actual installation, Huntsville Glass was professional, courteous, careful, and did excellent work.The first door was installed over 4 years ago and still looks beautiful and works like new today. The second door - a slider door, is only a week old, but we are loving it. If we needed a third shower door, I would call Huntsville Glass! Over the years, I've also had various pieces of picture frame glass and mirror glass cut to size and had excellent service too. Thanks to installers John and Curtis!

  Oldwood Custom Cabinets, Inc.
4 years ago
As a custom cabinet company, we rely heavily on skilled glass professionals to provide high quality glass and mirror products. We have chosen to solely use Huntsville Glass Company, Inc. because that's exactly what they provide. They have always given us what we need to ensure our clients have the best product. This is truly a partnership between two companies in the Huntsville homebuilding industry. We couldn't be more thankful for the customer service we receive from Stephanie Grayson, Angie Smith and the entire team at Huntsville Glass Company, Inc.

  Debra McLin
a year ago
Technician Anthony Prater did an excellent job at cutting glass for 2 tables of mine. One in which was an odd shape the cut glass fits the table beautifully. Thanks Mr. Prater for a job well done.

  KLP
4 months ago
Do NOT recommend for a bathroom wall mirror. Three months no results, lost paperwork, had to measure twice as a result to quote, no callbacks, and I FINALLY went with a different company. Huge waste of my time.

  Sheryl Payne
3 years ago
Recently a rock got flung toward my storm door while the front yard was being mowed. I had one of those decorative films on the window pane that actually kept the glass from shattering everywhere. I called HSV Glass and working with the support team was very easy. I accepted the estimate and 3 weeks later my new window pane is installed. Mr. John May and Mr. James Davis, Sr. came out this morning and did a great job of removing the old shattered pane and installing the new one. I was told to let the window 'set' for about 24 hours to really let the seal do it's job and after that I can put a new film on if I wanted. I really appreciate the work the guys did and of the great customer support /service from Ms. Sherri.

  Raqueal Hughes
5 months ago
Called to get a quote for tempered glass shower panels 3/8" thick. Nothing crazy. The rep was super unknowledgeable and unhelpful. They didn't seem to know any standard measurements for this kind of order which I was flexible on and ended up quoting over a thousand for 2 shower glass panels you could get from glass warehouse for $220. All that and their delivery time is 3-4weeks out. Not sure if that was even a real quote or not because they said the person who can answer questions was on a call. Have no clue how this company is still in business with service and prices like that.The takeaway from the response sounds like they have an automatic labor charge attached to their products whether they actually do the labor for you or not. So if you're a pro who is perfectly capable of putting a system or you have already hired a pro to renovate your bathroom, you aren't getting a good price. It also appears that despite the age of the company, they have not learned how to adjust to competing with the online market. I am a firm believer in local is best but in this case, you'd pay 5x more than you would from most of the highly reputable companies online, regardless of the country it comes from, and you'd still get it in less than 4 weeks.

  Jill Watkins
11 months ago
I needed two pieces of glass prepared for two out side tables. I was assisted by Angie, Trish and Shari. They gave me a quote, took the order and said they would call when the order was ready. They called the next afternoon, I went and picked them up. Anthony did a wonderful job with the glass. It was so refreshing dealing with a local Small Business, that provided great customer service and a quality product. Thank you!

  jessica dixon
2 years ago
SUPERIOR CUSTOMER SERVICE! From beginning to the end. They came out and did the job fast and efficently. The gentlemen that completed the job were super friendly and nice! Thank you for getting the job done and doing it RIGHT!

  Christopher smith
10 months ago
I called for an emergency window glass repair and Angie was amazing. Within 5 minutes she had the measurements of the window and will be out shortly to replace our broken window. I couldn't believe how fast Angie took care of my issue to make us feel safe again. Thank you Angie you're the best!

  Brian Y
a year ago
Had to get my new aquarium glass canopy cut to size and expected it to take days. Trish took my order while Anthony cut it. I was in and out in under 15 minutes. Great customer service by both of these individuals. I will always look to Huntsville Glass Company for my glass needs first!

  Angela Roden
a year ago
Huntsville Glass did a fantastic job replacing the glass on my great, great grandmother's table. The table had glass in a wooden frame that sat on the top of the table so you could see ornate carvings on the top of the table. The glass in the frame was broken in a move and I was so worried about leaving the frame with someone since it was very sentimental and old/fragile. They replaced the glass with the right thickness and used the original wooden trim that held the glass in place. I highly recommend them. The table looks great!

  Anthony Thompson
a year ago
These folks are absolutely amazing. Friendly helpful and patriotic. Yes they support our military... young and old. They cut a mirror for me and did an amazing job.

  Debbie Daniel
2 years ago
I have tried for two years to have a glass company come and look at a custom made double paned window that needed the inside glass replaced. No luck. Then I thought I will try one more time. I call Huntsville Glass, Mr. James Davis came out and looked at the window, they called and gave me the estimate, and once the glass was in Mr. Davis came back and installed the glass. He was exceptionally professional, let me know when he would be out and in no time it was done. I really appreciate the service. The window looks great. I will do business only with Huntsville Glass. I highly recommend them.

  Esther V.
a year ago
Mr. James and Mr. David were on time, professional and quick. They were in and out in no time. Thanks Huntsville Glass Co. for getting us on the calendar as soon as the windows came in and for sending pleasant professionals to get the new window installed. I was very pleased with the service and highly recommend this company.

  Laura Clemens
9 months ago
Beautiful transaction once all the paperwork was out of the way. Installers are courteous and professional, and the installation took only a few minutes. Will definitely recommend.

  Kim Carter
3 years ago
We requested a quote for one large fogged/failed window and a broken bathroom window on a Friday and by Monday John and James were there to take measurements. Fast service! I really wanted the grille color to match the neighboring windows. John had a fan deck of colors with him and James was awesome when I stopped in the store to place my order, helping to assure me the right color was ordered. Once the windows arrived they were able to come out the next day and I was so happy the install crew was going to be John and James again. They were quick, efficient and wonderful to work with. Will definitely hire them again!

  Lori Hall
4 years ago
If I could give 10 stars, I would. From start to finish Huntsville Glass Company was professional and speedy! I called to get an estimate on a half round window that had a broken seal. They came out within a day to give me an estimate and it was replaced within two weeks. John and James were an amazing team. I was so impressed I asked them to replace the glass in a master shower enclosure. They measured while they were there, and I had an estimate within a few days. The glass came a week earlier than expected, and James and John came back and replaced the whole enclosure in less than an hour. Such a great experience. Thank you!

  Diona Salverson
4 years ago
Huntsville Glass replaced one of the windows in our iron front door. They got the window in with a scratch so they returned it and reordered. In came in less than two weeks and they scheduled a crew for the first available opportunity. The installation crew consisted of John May and James Davis, arrived when they said they would, they had the window installed in a short time, cleaned up their work area and were on their way. They were pleasant, polite and courteous. They answered all our questions. We would recommend this company and this crew to anyone needing glass replacement anytime.

  cathy veque
2 years ago
We have had Huntsville Glass replace the double pane glass in several of the windows at our home. They are very good to work with from the office to the technicians. They arrived on time and went right to work. They did the reinstall in a short time frame and were very professional and courteous. Today was our 2nd time to use them for this service and they were once again a pleasure to work with.

  Meghan Stewart
3 years ago
Huntsville Glass showed up to estimate and installation appointments on time and swiftly made the repair. Their price was extremely fair and competitive. Their installers explained the job to us in detail, making us feel very comfortable with the quality and timeliness of the work being performed. We'd give them a 15/10 if we could!

  James Flournoy
2 years ago
The vendor provided a quality product at a competitive price. Their technicians (James Davis and James Davis JR) are both competent and very professional. The window sashes fit perfectly. Excellent results would not be possible without a strong emphasis on customer satisfaction. Huntsville Glass Company is a vendor that I will recommend to my friends and neighbors.

  Sasha Clausell
3 years ago
PROFESSIONAL! COURTEOUS! GREAT PRICES!I just want to say "Thank you!" Huntsville Glass for the amazing work you have done at my home. I am beyond pleased. The technicians were extremely knowledgeable regarding the work that needed to be completed and always arrived on-time as scheduled. John May and James Davis, SR, you are AWESOME! I can't say thank you enough and I will definitely recommend Huntsville Glass to everyone.

  mike fischer
3 years ago
Huntsville Glass Company of Huntsville, Al staff were phenomenal, all the way from the initial call, to the technicians contacting me to arrange a the initial service call to measure the window to be replaced, and subsequently arriving. The staff was professional and courteous. The Staff contacted me with a price quote, which was extremely reasonable, and a best estimate with when the replacement glass should arrive.The technicians contacted me the day prior to arrange a convenient time to replace the damaged glass, in turn showed up promptly at the scheduled time. Both technicians, # 80 and #95 were the utmost courteous and professional, went right to work, answered all the questions very honestly and forthright. They completed the task and the workmanship was stellar from start to finish.I would highly recommend Huntsville Glass to anyone now and in the future.

  Shari L. Eliff
2 years ago
James Davis and Trisha need a raise! Its people like this who keep you in business. I traveled from Tennessee to have a glass cut for a grandfather clock. I expected it to be a few days before the job was completed. However, to my surprise, James Davis and Trisha acted immediately and the glass was cut and drilled on the spot. I am ever so grateful to the both of them. I will definitely be a return customer with other glass projects and mirrors. It would be great if we could add tip $$$ to the charges. Thanks for the nice experience in a bad situation.

  Phillip Tucker
3 years ago
Excellent service provided by Huntsville Glass. Our repair was relatively simple, but technicians John May and James Davis, Sr. were courteous, professional, and quick. The replacement of our broken window glass was done as scheduled and to our satisfaction. I would definitely recommend Huntsville Glass for home or business glass repair/replace work!

  Mike Winchester
3 years ago
Outstanding install service by John, and Curtis. Very precise measurements for our shower door taken a few weeks earlier and it was fabricated and installed very well. After we had signed the original contract, when Trish learned I was retired military she applied a military discount. Superb customer focus and quality product. Thank you for the outstanding experience.