Serra Toyota of Decatur Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kaitlyn Nix
a month ago
Multiple times we've had service appointments lost, tires not ordered, calls back never made, etc. The service and parts department seems very not put together. However, Nick Groves who's my salesman always fixes their mistakes for me and makes sure to make things right. He goes above and beyond his job title to make sure his clients are satisfied even after the purchase of their vehicles. We love you Nick! Give that man a raise.

  Pretty Smilez
a year ago
Went to the establishment for a tire replacement. Everything went well until I found a long scratch on rim after the service. Contacted the department regarding my issue. Need to say, the communication was ineffective and they stated the scratch was my fault. So, if you utilize any type of tire replacement services with this establishment. Take pictures before the service is processed! In person, customer service is mediocre.Service: Auto tire replacement

  Durken Perkins
8 months ago
I had the pleasure of working with Lakisha during my recent visit to the dealership, and I must say her assistance was truly exceptional. From the moment I walked in, she greeted me with a warm smile and a friendly demeanor that immediately put me at ease. Throughout the car-buying process, Lakisha demonstrated a level of professionalism and expertise that made the experience smooth and enjoyable.First and foremost, her knowledge about the vehicles on the lot was impressive. She took the time to listen to my preferences and requirements and then carefully guided me to the cars that best suited my needs. Her understanding of the various features, models, and pricing options was thorough, allowing me to make an informed decision.What stood out the most was Lakisha's patience and willingness to answer all my questions. She never rushed me or pressured me into making a hasty decision. Instead, she took the time to explain every detail and made sure I felt comfortable with my choices. Her dedication to providing top-notch customer service was evident, and it made a significant difference in my overall satisfaction.Beyond her knowledge and patience, Lakisha's kindness and genuine care for her customers were truly commendable. She treated me not only as a potential buyer but as an individual with unique needs and preferences. This level of personalized attention is rare in today's fast-paced world, and it was refreshing to experience.Thanks to Lakisha's expertise and dedication, I drove away with a car that I absolutely love!!Please ask for Lakisha Scruggs when you go in for a car!

  Pete Shea
7 months ago
I scheduled regular maintenance here for my Lexus because Huntsville Lexus service is a mess. I took my car a few hours before my appointment thinking of just leaving it, but they went ahead and started as soon as I got there. I still left, thinking it would be a while, but they were done with the full 30,000 mile service plus checking everything out in less than an hour. I didn't even make it home before they called to tell me it was ready. Everyone there was super friendly and helpful. Kudos to Noah, my service advisor.I'll be back.

  Kevin Sletten
8 months ago
Casey was an amazing salesman and helped me get my first car I have had in 15 years, highly recommend this dealership

  Jim Morgan
7 months ago
I recently changed to Serra from the other option around Huntville. The personal touch is much better and I like the small town feel of the dealership.

  Trent Self
a year ago
It's a bit of a mixed bag on what you're going to get here. Even with an appointment wait times can be ridiculous. Get an estimate of time up front. Steve in service is excellent and honest. Every other time I've used a service advisor that wasn't Steve I've received terrible service, been overcharged and even talked down to. I'm a diehard enthusiast of Toyota vehicles and DIY 99% of all my maintenance. However, there are some things you need the dealer or their computer for. Be specific in what you want and make sure it is translated to the tech. To achieve that you need to ask for Steve.Service: Auto maintenance

  Summer Storm
2 years ago
body. Though their sales department is lacking, the service department is A-1. I always register to have Steve as my attendant. He is very knowledgeable and friendly. I brought my granddaughter and we hung out in their awesome lounge. Thank you guys.

  Michelle Chestnut
3 years ago
I was there for an interview. Some people were a little " dry " and seemed too busy to bother with me. I felt out of place so I didn't even do the interview. Maybe if I was a customer I'd have been less of a problem for the desk guy walking through the door. I saw a lot of people just relaxing on the phone up front so it seemed the ones in the back and outside were actually working. So see for yourself how you like it this is just my 1st and more than likely last experience at this place.

  Angela Patterson
2 years ago
I arrived promptly at my appointment time of 8:30am. I didn't leave until 11:44am. Over 3 hours for an oil change and rear brakes. Absolutely unacceptable.

  Louise Pajak
2 years ago
Everyone was very nice and said hello. Also explained where the refreshments were. Recommend. If you need/used car speech to George Jones, he's very nice.

  TRACY DIX
4 months ago
Service all the way around great!

  Tyler
8 months ago
Took over 2 hours and my vehicle still is not in the shop.Service: TiresService: Tires

  David Wydner
2 years ago
The guys did a great job getting my Tacoma in and out. Barely had time to get comfortable in the waiting area.

  Matt Beer
2 years ago
Just returned our 2018 Camry lease. The process was easy and guys were helpful.

  Judy Waldrep
2 years ago
thanks Steve. great job. thanks for helping keep our granddaughter safe in her 2011 Toyota Corolla.

  Malinda Dillard
2 years ago
Very nice and plenty of snacks and coffee, hot chocolate, hot tea , and a variety of fruit! Good service too!

  Michael Widick
9 months ago
I definitely trust this place to do the right thing.

  Robert Schmid
2 years ago
Always have great experience and service from Serra Toyota.Great service from my service representative Kim.

  Marshall White
2 years ago
For a dealership, the automotive dept really stands out with quality work and service...

  BRENDA HAY-BEER
2 years ago
I returned a leased vehicle and the service was fine.

  austin grace
3 years ago
Just bought a Tacoma With Zak Stidham, it was an awesome experience!

  Jeana Rainey
a year ago
This service department is so helpful!

  Dwight Garrison
a year ago
For all your Toyota needs.

  Mckala Harrell
a year ago
Great service!

  Bobby Hankins
3 years ago
Real great service department

  Courtney Hill
a year ago
Fast service.