Quality Towing and Recovery

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  andy coffield
4 days ago
We have an extended warranty on our car and was told to bring it to Quality for repair because they honor the warranty. After keeping the car for a month and after several phone calls and visits, we were told they didn t want to honor the warranty. A MONTH. 10/10 would not recommend this business.

  Kellie Teague
a month ago
Please be aware of this company!!! Had my car towed and was out of town and knew I would be for a few days and was more then happy to do business with this company and even let it stay and pay the fees it would cost but the 450$ processing fee on top of the tow and other fees is beyond ridiculous I ve called several other companies and this is the only company in Decatur that does this and has this ridiculous fee.. I will make sure I go on every local What s Happening in Decatur and surrounding areas to let them know about this fee so everyone saves money and uses a legit and honest company

  Haden Griffith
6 months ago
My 17 year old son blew a tire this morning on the interstate. Before I could get to him Dima had already stopped to help him. He was able to patch it on the interstate and fill it back up with air. He did not charge me for helping him. We were so grateful he was able to patch it temporarily without using the spare.

  Richard Tintera
7 months ago
My semi truck had a minor issue and the police required it to be towed off the roadway. I asked the driver to take my truck and trailer to a local mechanic. He said it was a dirt road and he didn't want to tow it there. He then offered to do the repairs at his yard. Once we realized his shop couldn't do the minor repair same day, we agreed to tow the truck to the first mechanic.The driver stated the fee was a $1,000 and he couldn't give me a break because he was contacted by the police.He said IF he needed to drop my trailer and deliver the truck and trailer separately he would charge me more. We both agreed and he delivered my truck and trailer. Then his company calls to charge me $1,450.I simply called the driver to ask why I'm being charged so much when the only price quoted was $1,000. The driver was unnecessarily rude and stated he should have charged me more. He said he did not need to drop my trailer but it was a difficult road and he was in the middle of the roadway when quoting me so he didn't mention the higher price.After yelling at me for questioning him he agreed to $1350 and hung up on me.Everyone has to earn a living, but these types of unethical practices are unfair and hurt other hard working individuals like myself.Beware of this company!

  Travis Tucker
9 months ago
Called for a tow after my water pump failed on June 30th. Driver, so sorry can t remember his name, responded within about 15 minutes. Nice clean equipment. Great attitude and personality. Took care of my truck and brought it to the local Ford dealership then dropped me off at hotel down the road. Thank you.Service: Car towingService: Car towing

  Madalin Angol
a year ago
I was passing through AL on a vacation when my car broke down. Alex and James were sent out to assist. They arrived quickly. The compassion and dedication they had to complete the job as quickly as possible will forever be unmatched. They were amazing. We were informed every step of the way, they went above and beyond to ensure we were safe and my children were ok. We could not have ask for better service. They really made the difference for our family in such a stressful time. We are so thankful for them! They truly offer quality service!Service: Car towing

  lala wiggins
10 months ago
Love themI forgot the trucker name who came and towed my suv after hitting a coyote. He was to the first to answer after me calling down the tow truck list on google..to be 24hr those other companies didn't answer but he did. He was there within 20min and was very nice. Thank you again.

  Nephateria Atemon
6 months ago
Got my van towed when I was in a accident! Eddie is a honest and nice person to deal with. Thank y'all so much.

  Danny Simmons
6 months ago
Just straight up rude to his I was just explaining something I know I was that far yet and somebody in their the worst that are secretary or whatever let may have it I don't even know but I will put it to you like this I would never ever ever ever ever

  Brittany Manni
a year ago
We got our truck and camper severely stuck on mud in the middle of the night. They were prompt in getting to us, and were able to get us out safely with 2 babies. James was the one who got us out and we would not have been able to get out safely without his help. Thank you so much!Service: Special vehicle towingService: Special vehicle towing

  Cheryl Sanders
3 years ago
They were excellent with Customer Service and Communication. The ride was very smooth and filled with conversation! And the best part is THEY ARE VERYYYY AFFORDABLE AND INEXPENSIVE! I ll definitely use them again and refer them! You won t be disappointed. Thanks again guys

  Lonnie Thompson
10 years ago
I was having car trouble on I-65. Even though it was after midnight the phone was answered promptly and professionally, and they were on the scene within a very reasonable time; even called 3 times to give an update of estimated arrival time. The driver was polite, helpful, and reassuring. I would use this company again without hesitation.

  Shawn Luna
6 years ago
They were very professional. Towing not only my precious chevelle but also my family. Price was fair. Only issue was it took a little longer to arrive than I'd like. 45 minutes when Google said there business was 2.5 miles away. Would definitely use them again.

  Charles Thomerson
2 years ago
Service was fast and reasonably priced. The man that did our tow was also very nice and polite even with my busy kids and barking dog lol

  Angela Garcia
3 years ago
I have used their services a couple of times. They are considerate and reliable. If they can't help you, they can possibly point you in the right direction.

  P D
3 years ago
Cost 125 to tow truck from decatur to trinity. Which i feel is outrgeous when i was on my way to get my truck from the store. Ridiculous but its there policies just my opinion may not be anyone elses.

  Dee Osborn
2 years ago
If you need a tow Eddie is the way to go.any size any time anywhere he is the best in decatur area

  Pedro Tapia
2 years ago
There's no guarantee of anytime,really bad experience and they are my paisanos.

  Caleb Dill
11 months ago
Called several times, no answers. Generic voicemail.

  Mike Prichard
3 years ago
Great staff from the office to the garage... reasonable pricing and excellent work....thanks guys...

  Daisy Salgado
5 years ago
Great services and reasonable prices! Would definitely use again! Thanks guys!

  Tonae Garth
3 years ago
Great, they always help and are really gaining traction. Solid crew members..

  Whitney Tapscott
2 years ago
Great,fast, and friendly service!!! Highly recommended!

  Travis Shankle
3 years ago
Good place and nice people. Owner is really nice.

  Mark Norris
7 months ago
They are a bunch of crooks

  Therom Whitfield
a year ago
Very good service good people

  Tammy Burch
6 months ago
Rude

  Randi Walker
2 years ago
Great people to do business with

  Timothy Steeples
3 years ago
Great guys and great mechanical work

  Jaymeth McDonald
4 years ago
Very good mechanic and very good people